Guest reviews
Overall rating
6.5
Good
Based on 179 reviews
Overall
6.4
Cleanliness
6.8
Comfort
6.7
Pickup/dropoff
6.4
Value for money
6.3
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Pros
"Great car, nice and clean!."
"staff very friendly and helpful."
"Car was clean and decent."
Cons
"Bad customer service and rude"
"Everywhere else no cars available."
"Overcharged my credit card upon return."
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car was clean
nice car
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great experience
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9.2
Best rental car experience so far
Pros: It was easy to make the reservation online, to pickup the car, lots of signs to direct me to the next station. I don't rent many cars, but this was the most comfortable experience I'd ever had- finding the right people at the right place, etc.
Cons: The car had a few pieces of trash from the previous occupants.
review from
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4.8
Will NOT be using Thrifty again - extremely poor customer service
Pros: -Decent car -Such a poor experience otherwise (see rest of review)
Cons: -Long wait time to pick up car. Our flight was delayed, so we were two hours late arriving for the car at the scheduled pick-up time. We upgraded at the counter, but had to wait over 50 minutes to get the car. Don't upgrade us if there is no car available! Also, no one could tell us how long the wait would be. -Poor customer service - lackadaisical approach, no empathy for waiting customers -The upgraded car we got had old windshield wipers that didn't clear the screen. So driving in torrential downpour was dangerous already, plus it was difficult to see out of the windscreen with all the smears. -On return of the car, pilon cones were blocking the return area. We waited for 20 minutes for someone to come and move them, but no one showed up. So with a pile of Thrifty return cars backing up behind us, we got out and moved the pilon cones ourselves. We then drove up to allow the other cars into the return lane, parked and started unloading our suitcases. The Thrifty attendant then shouted at us from across the parking lot to move the car up more. We informed the attendant that we had to move the pilon cones ourselves after waiting 20 minutes, and we have already started to unload the car, so he is welcome to come move the car himself as an employee of Thrifty. We complained to the person behind the Thrifty counter in the parking lot, but there was literally no acknowledgement outside of "Feel free to contact Thrifty at this number". We also complained about the incidents to the employee at the desk at the airport level, and the employee just looked at her computer, and didn't say anything except "Sorry, yeah, that's how it is. I have no power over that." -Exceptionally poor customer service from the protracted wait after landing (close to an hour), to another wait when returning the car, to yelling at the customer from across the parking lot, and then none of the employees caring/empathizing with the inconvenient and unprofessional situation. It is clear that the employees are not well-managed, they are understaffed and absolutely not trained to deal with customer complaints. We've never had such a poor experience with any of the variety of other rental car agencies that we usually use. We will DEFINITELY not be using Thrifty again, and will be advising everyone we know to stay away from them.
review from
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2.8
They have sent me multiple bills, have no supporting documentation
Cons: They have sent me a bill for over $1,000 and cannot provide me with full details as to why. They have lost the documentation I provided to them. They don't have a thorough inspection at drop-off.
review from
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3.2
Will not use again...
Pros: The drop off in Daytona Beach was very easy.
Cons: The vehicle was filthy when we picked it up. It appeared it hadn't been cleaned in quite awhile. The women working at the counter in Miami was rude and unhelpful. Their policy that a spouse is not included as a driver is terrible. They do not make this unusual policy well known during the rental process online. When there in person they require you to pay a hefty fee to add your spouse when most other rental companies include your spouse as a driver at no cost. When it came to discussing our insurance coverage and paying of tolls the woman once again was unaccommodating and curt. Disappointing that Kayak would offer this company as an option. In the future will gladly pay a bit more money to rent from a more professional rental company.
review from
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9.2
Pros: Good car, very good service, great price
review from
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8.8
Pros: good car
Cons: pick up was very slow, had to wait for ages
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6.8
Overcharged
Pros: Nice car New and clean
Cons: They told me one price on the reservation and it was 3 times the price
review from
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5.2
They charge more than your online reservation
Pros: They didn’t have economy at the moment and they gave me an upgrade
Cons: My online reservation was due 87 dls, I ended paying almost 200 dollars for the car
review from
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7.2
Nice new convertible Camero
Pros: Having a convertible in the Florida Keys and South Florida was awesome!
Cons: We nicknamed the car "Camerón" because the trunk reeked like fish!! The previous renter must have gone fishing and spilled it in the trunk. When we exchanged the car for a Mustang in Key West, we had to smell it's butt first. All good in the end!
review from
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9.6
Interesting turn-in experience
Pros: Location at airport.
Cons: When we entered the rental car garage area there were no Thrifty employees to be found in the Return lane area or at the booth in the garage. Everyone was confused. It turned out that prior to our arrival, an alarm had sounded and the employees were required to evacuate the garage area. The alarm had been silenced prior to our arrival but the employees had not yet made there way back to the Return area. When they did return (shortly), the process was quick and smooth.
review from
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10.0
Cons: Fsst check in and drop off
review from
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5.6
Cons: I ordered car online and was not given option to add a driver. When I got to Miami the guy at the desk said since I didn't add another driver it would be $13/day extra.I told him about not being given option and he was not at all helpful about it. I had to do all the driving on our trip, which was a great inconvenience. Also, he did a poor job of explaining the options for the Florida "Sun Pass," so I ended up not making the most economical choice, Very disappointing.
review from
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9.2
Best rental car experience so far
Pros: It was easy to make the reservation online, to pickup the car, lots of signs to direct me to the next station. I don't rent many cars, but this was the most comfortable experience I'd ever had- finding the right people at the right place, etc.
Cons: The car had a few pieces of trash from the previous occupants.
review from
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9.2
Pros: Good car, very good service, great price
review from
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8.8
Pros: good car
Cons: pick up was very slow, had to wait for ages
review from
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9.6
Interesting turn-in experience
Pros: Location at airport.
Cons: When we entered the rental car garage area there were no Thrifty employees to be found in the Return lane area or at the booth in the garage. Everyone was confused. It turned out that prior to our arrival, an alarm had sounded and the employees were required to evacuate the garage area. The alarm had been silenced prior to our arrival but the employees had not yet made there way back to the Return area. When they did return (shortly), the process was quick and smooth.
review from
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10.0
Cons: Fsst check in and drop off
review from
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6.8
Overcharged
Pros: Nice car New and clean
Cons: They told me one price on the reservation and it was 3 times the price
review from
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7.2
Nice new convertible Camero
Pros: Having a convertible in the Florida Keys and South Florida was awesome!
Cons: We nicknamed the car "Camerón" because the trunk reeked like fish!! The previous renter must have gone fishing and spilled it in the trunk. When we exchanged the car for a Mustang in Key West, we had to smell it's butt first. All good in the end!
review from
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4.8
Will NOT be using Thrifty again - extremely poor customer service
Pros: -Decent car -Such a poor experience otherwise (see rest of review)
Cons: -Long wait time to pick up car. Our flight was delayed, so we were two hours late arriving for the car at the scheduled pick-up time. We upgraded at the counter, but had to wait over 50 minutes to get the car. Don't upgrade us if there is no car available! Also, no one could tell us how long the wait would be. -Poor customer service - lackadaisical approach, no empathy for waiting customers -The upgraded car we got had old windshield wipers that didn't clear the screen. So driving in torrential downpour was dangerous already, plus it was difficult to see out of the windscreen with all the smears. -On return of the car, pilon cones were blocking the return area. We waited for 20 minutes for someone to come and move them, but no one showed up. So with a pile of Thrifty return cars backing up behind us, we got out and moved the pilon cones ourselves. We then drove up to allow the other cars into the return lane, parked and started unloading our suitcases. The Thrifty attendant then shouted at us from across the parking lot to move the car up more. We informed the attendant that we had to move the pilon cones ourselves after waiting 20 minutes, and we have already started to unload the car, so he is welcome to come move the car himself as an employee of Thrifty. We complained to the person behind the Thrifty counter in the parking lot, but there was literally no acknowledgement outside of "Feel free to contact Thrifty at this number". We also complained about the incidents to the employee at the desk at the airport level, and the employee just looked at her computer, and didn't say anything except "Sorry, yeah, that's how it is. I have no power over that." -Exceptionally poor customer service from the protracted wait after landing (close to an hour), to another wait when returning the car, to yelling at the customer from across the parking lot, and then none of the employees caring/empathizing with the inconvenient and unprofessional situation. It is clear that the employees are not well-managed, they are understaffed and absolutely not trained to deal with customer complaints. We've never had such a poor experience with any of the variety of other rental car agencies that we usually use. We will DEFINITELY not be using Thrifty again, and will be advising everyone we know to stay away from them.
review from
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2.8
They have sent me multiple bills, have no supporting documentation
Cons: They have sent me a bill for over $1,000 and cannot provide me with full details as to why. They have lost the documentation I provided to them. They don't have a thorough inspection at drop-off.
review from
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3.2
Will not use again...
Pros: The drop off in Daytona Beach was very easy.
Cons: The vehicle was filthy when we picked it up. It appeared it hadn't been cleaned in quite awhile. The women working at the counter in Miami was rude and unhelpful. Their policy that a spouse is not included as a driver is terrible. They do not make this unusual policy well known during the rental process online. When there in person they require you to pay a hefty fee to add your spouse when most other rental companies include your spouse as a driver at no cost. When it came to discussing our insurance coverage and paying of tolls the woman once again was unaccommodating and curt. Disappointing that Kayak would offer this company as an option. In the future will gladly pay a bit more money to rent from a more professional rental company.
review from
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5.2
They charge more than your online reservation
Pros: They didn’t have economy at the moment and they gave me an upgrade
Cons: My online reservation was due 87 dls, I ended paying almost 200 dollars for the car
review from
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5.6
Cons: I ordered car online and was not given option to add a driver. When I got to Miami the guy at the desk said since I didn't add another driver it would be $13/day extra.I told him about not being given option and he was not at all helpful about it. I had to do all the driving on our trip, which was a great inconvenience. Also, he did a poor job of explaining the options for the Florida "Sun Pass," so I ended up not making the most economical choice, Very disappointing.
review from
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Where can I find Thrifty hire cars in Miami?
221 16th Street, Thrifty car hire
