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2.0
They let me pick what car I wanted from the gold section but there weren’t any cars left in the size I pre ordered.Reviewed 8 Aug 2022
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10.0
I would suggest everyone join the Emerald Club. You avoid the lines, just walk back and choose your car.Reviewed 29 Jul 2022
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8.0
We were given a car with a tag expiring during our rental, so we had to go and get another vehicle, the only good thing about this, is that we were able to change the old and ugly car we were given in Miami.Reviewed 24 Jul 2022
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10.0
The guy working the front desk was outstanding and upgraded us to a Genesis! I will definitely go back to this location on my next trip to Miami.Reviewed 22 Jul 2022
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10.0
Very Quick pick up and return process !! No unexpected chargesReviewed 11 Jul 2022
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4.0
We went to two hertz locations trying to drop off our car, both both don’t exist anymore. Ended up having to drive back to the airport to drop off.Reviewed 29 Jun 2022
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6.0
Like- The car was ready to go and the staff was very polite and helpful. Could have been better- The car was not clean on the inside. Very old vehicle, nearly 70k miles. At least one tire was out of balance causing a shake at normal highway speed. This was annoying to deal with on our 180 mile trip. Also, the alignment was bad, the car pulled aggressively to the right. All in all, the price paid for this rental was a bad value.Reviewed 23 May 2022
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2.0
I will never use Kayak to rent a car. I requested that I get the car in Miami so that I could drive it down to Key West and drop it off at the location in Key West. Unfortunately the reservation did not reflect that when it was sent over to Hertz.Reviewed 22 May 2022
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10.0
Agent most helpful!! And accomp. Usually don’t like upsell but would have appreciated an offfer on a toll road transponderReviewed 22 May 2022
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6.0
Pick up Miami: The pick up was convenient at the hotel though when trying to call to let them know I would be late, the number said they were closed. Come to find out there is no phone at that location. The car was ready for us when we arrived. The person who escorted us to the car and would "explain everything" walked part way into the garage and pointed to our vehicle and said "there it is" and went back into the hotel. The car smelled of cleaner but was not extremely clean, the inside of the windshield was streaked and made it difficult to see when driving into the sun. Drop off Orlando: The address took us to a hotel, sign directing us somewhere else, the signage was a little vague and there were no instructions of how to complete the transaction, when asked, an employee told us to just leave the keys and go. This was the first time renting in many years an it was a little stressful with not direction. Overall: we were satisfied with the rental and will look to Hertz again in the future, now that we know the process.Reviewed 13 May 2022
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10.0
I highly recommend using the mobile check in with the app. Skip waiting at the counter. It's quicker and easy.Reviewed 9 May 2022
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2.0
Wrong address was given by Kayak. When we arrived at pickup locations - no Hartz was there.Reviewed 9 May 2022
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