Guest reviews
Overall rating
7.4
Good
Based on 4,079 reviews
Overall
6.8
Cleanliness
7.3
Comfort
7.4
Pickup/dropoff
6.6
Value for money
6.9
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Hertz car rental prices in Miami
| Convertible | £37/day |
| Commercial | £32/day |
| Van | £59/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car available
return the car
great car
nice car
airport location
great service
pick up location
drop off was easy
great experience
friendly staff
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7.2
Very good overall expirience except for customer service
Pros: More people working, so much customers for 3 workers.
Cons: Need more people working
review from
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5.6
Pros: Right size for my people.
Cons: Car was had multiple scratches and looks like previous driver was very rough on car. Upon check in I was questioned even though on check our I had the employee walk around and see the damage and she said not to worry about it this is common.
review from
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10.0
Rent with confidence
Pros: Renting from Hertz at the Miami airport was very easy and stress free. Our group rentebted two cars for a week. We drove down to the Florida Keys, and zero issues or concerns with the rentals. Price was as quoted. Cars were clean.
Cons: Be sure to plan for time to get to the rental car center at the Miami airport. Have to take a train and walk a bit.
review from
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6.0
Quick, but still misleading and rude.
Pros: Quick service.
Cons: The attendant tried insistantly to add extra insurances to the rental agreement, even though I emphatically refused. She became completely rude when I refused them. The same happened to another customer next to me. PS. They even lied, saying that they couldn't rent the cars without these extra insurancea., Even though they were already covered by the credit card.... Hertz now is definetly just as bad as its competition.... shame
review from
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10.0
Pros: Great customer service
review from
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2.0
No no no
Pros: Absolutely nothing
Cons: The people there gave me three different prices. I spent 3 hours and after decided to cancel the reservation because I was so upset.
review from
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7.2
Did not get the car i paid for
Pros: The location of the office
Cons: The car was too small for the occasion i was attending and needed a full size car which i paid for
review from
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8.8
Cons: Getting out of the garage with the car took awhile.
review from
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4.0
Hertz rental
Cons: Had a problem, called them twice and still didn't get resolved
review from
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2.0
Pros: Not much.
Cons: The 45+ wait for the car even though we had reservations. We arrived late at night(11pm) which was reflected in the reservations and were the only ones there - still a wait. Unacceptable. Never again.
review from
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5.2
The car was nice - that's about all.
Pros: The car was comfortable, clean, got good gas mileage, and ran well. Pick-up and drop-off process was quick.
Cons: The subcontractor we rented through (carrentals.com) was not well integrated into the overall Hertz system - we tried to change our pick-up/drop-off location and weren't able to, because of this. The toll system through our Hertz rental seemed to be a racket - our friends rented through another car rental provider in Miami and were offered the option to buy a Sun Pass at the time of their rental - we were told by Hertz, when we picked up our car, that it wasn't an option to buy a Sun Pass with Hertz. The representative who checked us out explained that we'd be charged extra on the back end because we didn't have a Sun Pass. Hmmm... Seems odd that one rental car company can sell a Sun Pass and another is barred from doing so. There was no shuttle service to/from the airport. Next time we won't go through carrentals.com.
review from
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4.0
Pros: Friendly and helpful shuttle driver
Cons: Rude staff. Charged for something didn't purchase. Felt held hostage. No representative to turn car over to. In a car on a personal cell phone call.
review from
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10.0
Rent with confidence
Pros: Renting from Hertz at the Miami airport was very easy and stress free. Our group rentebted two cars for a week. We drove down to the Florida Keys, and zero issues or concerns with the rentals. Price was as quoted. Cars were clean.
Cons: Be sure to plan for time to get to the rental car center at the Miami airport. Have to take a train and walk a bit.
review from
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10.0
Pros: Great customer service
review from
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8.8
Cons: Getting out of the garage with the car took awhile.
review from
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7.2
Very good overall expirience except for customer service
Pros: More people working, so much customers for 3 workers.
Cons: Need more people working
review from
-
7.2
Did not get the car i paid for
Pros: The location of the office
Cons: The car was too small for the occasion i was attending and needed a full size car which i paid for
review from
-
5.6
Pros: Right size for my people.
Cons: Car was had multiple scratches and looks like previous driver was very rough on car. Upon check in I was questioned even though on check our I had the employee walk around and see the damage and she said not to worry about it this is common.
review from
-
6.0
Quick, but still misleading and rude.
Pros: Quick service.
Cons: The attendant tried insistantly to add extra insurances to the rental agreement, even though I emphatically refused. She became completely rude when I refused them. The same happened to another customer next to me. PS. They even lied, saying that they couldn't rent the cars without these extra insurancea., Even though they were already covered by the credit card.... Hertz now is definetly just as bad as its competition.... shame
review from
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2.0
No no no
Pros: Absolutely nothing
Cons: The people there gave me three different prices. I spent 3 hours and after decided to cancel the reservation because I was so upset.
review from
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4.0
Hertz rental
Cons: Had a problem, called them twice and still didn't get resolved
review from
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2.0
Pros: Not much.
Cons: The 45+ wait for the car even though we had reservations. We arrived late at night(11pm) which was reflected in the reservations and were the only ones there - still a wait. Unacceptable. Never again.
review from
-
5.2
The car was nice - that's about all.
Pros: The car was comfortable, clean, got good gas mileage, and ran well. Pick-up and drop-off process was quick.
Cons: The subcontractor we rented through (carrentals.com) was not well integrated into the overall Hertz system - we tried to change our pick-up/drop-off location and weren't able to, because of this. The toll system through our Hertz rental seemed to be a racket - our friends rented through another car rental provider in Miami and were offered the option to buy a Sun Pass at the time of their rental - we were told by Hertz, when we picked up our car, that it wasn't an option to buy a Sun Pass with Hertz. The representative who checked us out explained that we'd be charged extra on the back end because we didn't have a Sun Pass. Hmmm... Seems odd that one rental car company can sell a Sun Pass and another is barred from doing so. There was no shuttle service to/from the airport. Next time we won't go through carrentals.com.
review from
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4.0
Pros: Friendly and helpful shuttle driver
Cons: Rude staff. Charged for something didn't purchase. Felt held hostage. No representative to turn car over to. In a car on a personal cell phone call.
review from
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Where can I find Hertz hire cars in Miami?
13205 Sw 137 Ave #106, Hertz car hire
