Guest reviews
Overall rating
7.0
Good
Based on 244 reviews
Overall
6.8
Cleanliness
7.2
Comfort
7.4
Pickup/dropoff
6.7
Value for money
6.9
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Hertz car rental prices in Miami
| Compact | £23/day |
| Standard | £26/day |
| Convertible | £33/day |
| Commercial | £33/day |
| Van | £59/day |
Pros
"Very efficient an friendly staff"
"We had a great experience!"
"Car was clean and comfortable."
Cons
"Very very poor customer service."
"reserved car was not available"
"Bad information at pick up location."
Recent reviews
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customer service
pick up the car
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car was clean
car available
return the car
great car
nice car
airport location
great service
pick up location
drop off was easy
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10.0
Rent with confidence
Pros: Renting from Hertz at the Miami airport was very easy and stress free. Our group rentebted two cars for a week. We drove down to the Florida Keys, and zero issues or concerns with the rentals. Price was as quoted. Cars were clean.
Cons: Be sure to plan for time to get to the rental car center at the Miami airport. Have to take a train and walk a bit.
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10.0
Pros: Great customer service
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2.0
No no no
Pros: Absolutely nothing
Cons: The people there gave me three different prices. I spent 3 hours and after decided to cancel the reservation because I was so upset.
review from
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7.2
Did not get the car i paid for
Pros: The location of the office
Cons: The car was too small for the occasion i was attending and needed a full size car which i paid for
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8.8
Cons: Getting out of the garage with the car took awhile.
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4.0
Hertz rental
Cons: Had a problem, called them twice and still didn't get resolved
review from
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2.0
Pros: Not much.
Cons: The 45+ wait for the car even though we had reservations. We arrived late at night(11pm) which was reflected in the reservations and were the only ones there - still a wait. Unacceptable. Never again.
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5.2
The car was nice - that's about all.
Pros: The car was comfortable, clean, got good gas mileage, and ran well. Pick-up and drop-off process was quick.
Cons: The subcontractor we rented through (carrentals.com) was not well integrated into the overall Hertz system - we tried to change our pick-up/drop-off location and weren't able to, because of this. The toll system through our Hertz rental seemed to be a racket - our friends rented through another car rental provider in Miami and were offered the option to buy a Sun Pass at the time of their rental - we were told by Hertz, when we picked up our car, that it wasn't an option to buy a Sun Pass with Hertz. The representative who checked us out explained that we'd be charged extra on the back end because we didn't have a Sun Pass. Hmmm... Seems odd that one rental car company can sell a Sun Pass and another is barred from doing so. There was no shuttle service to/from the airport. Next time we won't go through carrentals.com.
review from
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4.0
Pros: Friendly and helpful shuttle driver
Cons: Rude staff. Charged for something didn't purchase. Felt held hostage. No representative to turn car over to. In a car on a personal cell phone call.
review from
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9.6
everything is perfect，but lady is not Friendly
Pros: Car was clean and drop off quick and smooth. Drop off area is best in all process.
Cons: I hope the lady works reception area more friendly and patiently.
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6.0
Cons: The car was exceptionally dirty inside out thinking provided that it was a rental from a well-known operator.
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10.0
Quick and Great Service
Pros: The large counter space along with 5 employees, made my experience quick and enjoyable. The employee who processed my rental agreement was great and explained all my options for me.
review from
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10.0
Rent with confidence
Pros: Renting from Hertz at the Miami airport was very easy and stress free. Our group rentebted two cars for a week. We drove down to the Florida Keys, and zero issues or concerns with the rentals. Price was as quoted. Cars were clean.
Cons: Be sure to plan for time to get to the rental car center at the Miami airport. Have to take a train and walk a bit.
review from
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10.0
Pros: Great customer service
review from
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8.8
Cons: Getting out of the garage with the car took awhile.
review from
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9.6
everything is perfect，but lady is not Friendly
Pros: Car was clean and drop off quick and smooth. Drop off area is best in all process.
Cons: I hope the lady works reception area more friendly and patiently.
review from
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10.0
Quick and Great Service
Pros: The large counter space along with 5 employees, made my experience quick and enjoyable. The employee who processed my rental agreement was great and explained all my options for me.
review from
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2.0
No no no
Pros: Absolutely nothing
Cons: The people there gave me three different prices. I spent 3 hours and after decided to cancel the reservation because I was so upset.
review from
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4.0
Hertz rental
Cons: Had a problem, called them twice and still didn't get resolved
review from
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2.0
Pros: Not much.
Cons: The 45+ wait for the car even though we had reservations. We arrived late at night(11pm) which was reflected in the reservations and were the only ones there - still a wait. Unacceptable. Never again.
review from
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5.2
The car was nice - that's about all.
Pros: The car was comfortable, clean, got good gas mileage, and ran well. Pick-up and drop-off process was quick.
Cons: The subcontractor we rented through (carrentals.com) was not well integrated into the overall Hertz system - we tried to change our pick-up/drop-off location and weren't able to, because of this. The toll system through our Hertz rental seemed to be a racket - our friends rented through another car rental provider in Miami and were offered the option to buy a Sun Pass at the time of their rental - we were told by Hertz, when we picked up our car, that it wasn't an option to buy a Sun Pass with Hertz. The representative who checked us out explained that we'd be charged extra on the back end because we didn't have a Sun Pass. Hmmm... Seems odd that one rental car company can sell a Sun Pass and another is barred from doing so. There was no shuttle service to/from the airport. Next time we won't go through carrentals.com.
review from
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4.0
Pros: Friendly and helpful shuttle driver
Cons: Rude staff. Charged for something didn't purchase. Felt held hostage. No representative to turn car over to. In a car on a personal cell phone call.
review from
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6.0
Cons: The car was exceptionally dirty inside out thinking provided that it was a rental from a well-known operator.
review from
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Where can I find Hertz hire cars in Miami?
13205 Sw 137 Ave #106, Hertz car hire
