Guest reviews
Overall rating
7.5
Good
Based on 113 reviews
Overall
7.5
Cleanliness
7.7
Comfort
7.8
Pickup/dropoff
7.3
Value for money
7.5
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Avis car rental prices in Miami
| Van | £57/day |
Pros
"The customer service was excellent!."
"Car was clean, at least"
"Rental agency gave excellent service."
Cons
"Car not available on arrival."
"Credit Card payment > $530."
"Customer service is a bad joke."
Recent reviews
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- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
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2.0
Cons: Long wait and bad customer service. Would not use again
review from
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2.0
Worst experience ever
Pros: Nothing
Cons: I will never use this company again. We waited in line for an hour and 15 minutes at the airport for them to tell us that we had rented from a different location even though we had put in Miami airport when we made the rental reservation and they had no cars to give us. We ended up having to pay three times the price at a different rental car company for a smaller car because it was last minute. Ridiculous! After a day of travel, my kids were exhausted and starving and this is what we had to deal with.
review from
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2.0
Awful pickup experience
Cons: 1 hour wait to pick up fueled by agents who clearly didn’t care. Will not be using Avis again
review from
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2.0
Cons: Avis car rental in Kendall as well as in MIA is the biggest joke I have ever seen. Although you have a valid reservation, they DO NOT HAVE ANY CARS to rent. Never ever again!!! Ruined and complicated my friends' vacation
review from
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6.0
Use another company
Pros: The car was clean & the price was reasonable.
Cons: The pick up process was so unorganized. Despite having a reservation for a particular car, we were told they run out. Once we spent 40 minutes confirming, we walked out to find another couple about to drive away in the car we rented.
review from
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10.0
Great car, easy process
Pros: We had a great first experience with AVIS. The online rental process and the pick up were very easy. We didn't have any issues with the car we drove for a week. We ended up staying an extra day and had no trouble extending our rental via phone. The company was also extremely helpful when my husband left his wallet in the car. All in all, a very good experience.
review from
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9.2
Great deal
Pros: I liked that we had lots of room for us. The lady that helped us was friendly and helpful. Thank you!
Cons: Not cleaned! We found a milk carton, Pringle chips and a lot of crumbs in the back row of the van. Either wise amazing. Thank you
review from
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6.8
Pros: Pickup in Miami was fast and efficient with no upselling pressure. Car was clean.
Cons: No wiper fluid Car sounded like it was having trouble when braking after driving for more than a few miles
review from
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10.0
Excellent customer service
Pros: Everything was new and operable.
review from
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10.0
Good experience, no surprises
Pros: Off airport pickup (SW 40th St, Miami), saving airport add-ons, “as advertised”, quick and friendly, no surprises or hard up-selling effort.
review from
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3.6
Cheap and dirty
Cons: The dirties car I've rented in the US. Also, very basic equipment. Any other company I've used in the past offered better cars.
review from
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6.8
My rental experience
Pros: They were very friendly and when they realized the car that I rented was not there, they got me a better car as quick as they could. The replacement was much better than the car I had payed for. So I was completely happy. When I returned the car it was very easy and painless.
Cons: I didn't like that the car I rented was not downstairs when I went to go get it.
review from
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10.0
Great car, easy process
Pros: We had a great first experience with AVIS. The online rental process and the pick up were very easy. We didn't have any issues with the car we drove for a week. We ended up staying an extra day and had no trouble extending our rental via phone. The company was also extremely helpful when my husband left his wallet in the car. All in all, a very good experience.
review from
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9.2
Great deal
Pros: I liked that we had lots of room for us. The lady that helped us was friendly and helpful. Thank you!
Cons: Not cleaned! We found a milk carton, Pringle chips and a lot of crumbs in the back row of the van. Either wise amazing. Thank you
review from
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10.0
Excellent customer service
Pros: Everything was new and operable.
review from
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10.0
Good experience, no surprises
Pros: Off airport pickup (SW 40th St, Miami), saving airport add-ons, “as advertised”, quick and friendly, no surprises or hard up-selling effort.
review from
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6.8
Pros: Pickup in Miami was fast and efficient with no upselling pressure. Car was clean.
Cons: No wiper fluid Car sounded like it was having trouble when braking after driving for more than a few miles
review from
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6.8
My rental experience
Pros: They were very friendly and when they realized the car that I rented was not there, they got me a better car as quick as they could. The replacement was much better than the car I had payed for. So I was completely happy. When I returned the car it was very easy and painless.
Cons: I didn't like that the car I rented was not downstairs when I went to go get it.
review from
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2.0
Cons: Long wait and bad customer service. Would not use again
review from
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2.0
Worst experience ever
Pros: Nothing
Cons: I will never use this company again. We waited in line for an hour and 15 minutes at the airport for them to tell us that we had rented from a different location even though we had put in Miami airport when we made the rental reservation and they had no cars to give us. We ended up having to pay three times the price at a different rental car company for a smaller car because it was last minute. Ridiculous! After a day of travel, my kids were exhausted and starving and this is what we had to deal with.
review from
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2.0
Awful pickup experience
Cons: 1 hour wait to pick up fueled by agents who clearly didn’t care. Will not be using Avis again
review from
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2.0
Cons: Avis car rental in Kendall as well as in MIA is the biggest joke I have ever seen. Although you have a valid reservation, they DO NOT HAVE ANY CARS to rent. Never ever again!!! Ruined and complicated my friends' vacation
review from
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6.0
Use another company
Pros: The car was clean & the price was reasonable.
Cons: The pick up process was so unorganized. Despite having a reservation for a particular car, we were told they run out. Once we spent 40 minutes confirming, we walked out to find another couple about to drive away in the car we rented.
review from
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3.6
Cheap and dirty
Cons: The dirties car I've rented in the US. Also, very basic equipment. Any other company I've used in the past offered better cars.
review from
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Where can I find Avis hire cars in Miami?
3900 Northwest 25th Street, Suite 402, Avis car hire
