Pros: Quick and extremely helpful/friendly check in. (I had mistakenly made my reservation for the wrong date - completely my fault - but the person working helped me through the changes and was able to switch my reservation over to the day I needed it with no change in price.) The car was basically brand new, very clean and in great condition.
Cons: My only problem was that I found it hard to find the rental counter - there weren't signs outside for Budget so I was confused. Luckily the door person at the hotel was able to point me in the correct direction!
7 Jan 2016
Pros: No experience
Cons: Because I did not get a car in Delaware, I never returned one in Cambridge.
9 Apr 2016
Very quick, couldn't be happier.
Pros: Very quick, couldn't be happier.
Cons: Economy is economy.
11 Jun 2016
Pros: The price was great and the pickup location was easy to get to.
Cons: The guy in the parking garage who greeted us when we were turning the car back in was so rude and obnoxious!
10 Jul 2016
Pros: It was a reliable clean car
Cons: Fairly pricey
29 Aug 2016
Pros: Great price / convenient pick - up / good size vehicle
Cons: Car snelled like smoke - I am sensitive to this smell and know immediately when someone has smoked in a car
6 Sep 2016
Waited in line for 3 hours to get the car
Cons: Car smelled like cigarettes
6 Sep 2016
Cons: Waited 2.5 hours to pick up a car they didn't have. Total mismanagement issue overbooking cars and leaving customers waiting.
6 Sep 2016
Very very poor
Cons: Very bad service. They couldn't anticipated long weekend pressure. No car was there to provide us. Waited there for 4 hours. Thought of cancelling our long weekend. Not even got the similar car what we expected. We were so upset and down that finally met an accident. I personally recommend nobody to get car in long weekend from budget.
8 Sep 2016
Had to cancel
Cons: There was a two hour wait to get the car. Ridiculous. They probably did not even have enough cars to fill the reservations. Had to cancel.
Cons: I don't like the re fueling policy. That's if a customer returns a rented car with a half full gas, he should not be charged for the price of a full gas tank.
13 May 2016
Pros: same as above
27 Oct 2016
Pros: Great service, good deal- very cheap.
We hot a free upgrade.
15 Nov 2016
DON'T USE HERTZ
Pros: Nothing, they lost my business
25 Oct 2016
Cons: I had to wait 30 minutes to pick the car up and the lady was not kind to me..she did not ask me the fuel options, did not explain much, just wanted me to sign and leave.
I returned the car early with quick return but have not received my invoice yet, as it explained on the box. I should not have any extras but l am not sure whether they would charge me anthing extra
3 Jan 2016
Pros: pick up and drop off were easy, car performed well good mpg
Cons: no cruise control
1 Apr 2016
Cons: some problems finding the right child seat
20 Apr 2016
Pros: Easy and convenient, nice people, good car
30 Aug 2016
Pros: I left keys in drop box but all great there too
5 Sep 2016
Pros: employees were very nice and helpful
Cons: building/office was old and run down--seemed dirty.
Pros: More car than I expected, reasonable price, friendly service, in and out quickly. Enterprise.
26 Sep 2016
Pros: Good quality car and good customer service
Cons: I really didn't like that Kayak sent me to a location outside of the airport and did not give me any warning. The location was in the confirmation e-mail, but I never received a warning or notice that I would be sent outside of the airport. I stood in a huge line at the airport Enterprise only to be told to go to another place. I had to spend an extra $40 to get to that location, which I hadn't contemplated either and I was late for an appointment because of this.
4 Oct 2016
Better than Expected
Pros: The price quoted was $200 less than an equivalent car at the airport. I was greeted as soon as I arrived but I had to wait a short time as they were extremely busy. I reserved an economy car but was upgraded to a full-size at no extra cost. The car windows needed a better cleaning, but otherwise the car was perfect. When I returned the car it was very busy, but I was helped right away and only waited 5 minutes for someone to give me a ride to the transit station. Total price paid was actuall $22 less than originally quoted.
Cons: Windows needed cleaning.
18 Oct 2016
Great rental experience
Pros: Easy to check in and out, clean car, reasonable price, friendly staff, no wait, right on the red line so easy to get to. Would definitely use again.
Cons: Car had huge blind spots, making lane changes in traffic a bit tricky.
31 Oct 2016
Cons: The drivers seat was making my legs go numb with long drives
6 Nov 2016
Pros: Good experience. Fast service, helpful staff, pick-up from our Air B&B to get the car, great price.
Cons: Next time I'll use Uber to/from the airport; takes a while on the T to get there from Logan.
Pros: Never used. They sent me to a different company
18 Oct 2016
Pros: Cleanliness, comfort
Cons: Why pick up at Thrifty Cambridge instead of BOS airport as agree at booking which we have to take Uber for another $62 for round trip to airport !
21 Oct 2016
Cons: I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road trip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up.
Long story short, do not rent from this company.
30 Nov 2016
Small office, but decent service
Pros: Car and service was as expected.
Cons: Separation of collision and liability insurance was a surprise, but it turns out that's common.
Cons: The car was clean but the smell of cleaning solution/ air freshener was really strong and gave me a headache. I had to have the windows open all day and all night to air it out. The next day, the smell was still evident and I had to wash the clothes I wore because the it seeped into my clothing.
I wish they would have emailed me a copy of my receipt.
6 Sep 2016
Pros: The car was ready for pick up at the time I requested and there was not a long wait to process.
The care was in mostly good condition, with a small scratch on the back from a previous renter.
Drove well and convenient for this weekend trip.
Cons: Drop off was fairly unorganized. There were several cars being dropped off and it was not clear where to go. When I went to return the paperwork, there were a ton of people waiting to pick up cars and it wasn't clear if we had to wait to process our forms too.
After about 20 minutes of waiting, the lady at the desk told us we could leave the paperwork, which could have saved the time waiting in line.