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seemed like the room I had was roomy, updated, and very clean. the bathroom looked like it had been recently renovated. The bed and bed linens, pillows were very comfortable. Nice lighting. Staff very attentive at desk and at entrance. The restaurants downstairs were either very expensive, and mostly for meat eaters, or the other bar did not have any healthy food. If alot of people are there for business (i.e. not on vacation and therefore not there to indulge) would invest in more healthy eating venues.
The building has beautiful Architecture. The age fo the building is defied by the interior improvements, geourgeous, clean and comfortable. Of course the bed lives up to the excellent standards proclaimed. Detroit
Nice bedrooms,24 Grill restaurant along with nice and funny waiters. Non!
Brand new, very nice style, efficient personnel, central location. Adviceable for a nice staying in Detroit
Room was great. We received complementary upgrade for my wife's birthday. Service staff in lobby bar was excellent. 6 elevators but still had to wait for two elevators due to overcrowding. Had to "compete" with passengers from 1st floor spa / pool area and guests checking in on 2nd floor.
We were in town for a show for the night and had a great corner room with an amazing view! Everyone there was very kind and helpful.
The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good
The staff was pleasant and helpful from the moment we arrived. Everyone from the desk to the cleaning crew had smiles and suggestions. My husband and I will definitly stay here when visiting the city again!
The room wouldn't go below 80 it was uncomfortable hot the entire time.
Quick valet drop-off, quick check-in, easily accomodated change of room type request, room was great. Rate was reasonable for the area. Toilet needed some maintenance.
Great staff, great location, great hotel. Can't wait to come back.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
The valet guys were super polite and awesome, asked me how my stay was and everything. Never brought us toilet paper, towels, or pillows. Had to call them 3 times if I needed anything because they would just never show up. Front desk lady was so rude, didn't even take my complaints into consideration. I come to Detriot every weekend for work and last week I stayed at a $60 a night hotel that had WAY BETTER service than this $200 a night hotel! Don't waste your money! I wish I could get mine back after how these people treated us! OH I shouldn't forget that on our last day when we called the luggage cart up the lady made my 9 month pregnant friend roll it down and put the luggage in the car without helping her at all! I will NEVER come back here!
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
The bathroom setup.
Staff. In-room service order wasn't quite accurate when delivered.
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.