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room service hospitality of staff
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
Awesome location, great service, and our room was perfect.
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
The staff was pleasant and helpful from the moment we arrived. Everyone from the desk to the cleaning crew had smiles and suggestions. My husband and I will definitly stay here when visiting the city again!
The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good
Quick valet drop-off, quick check-in, easily accomodated change of room type request, room was great. Rate was reasonable for the area. Toilet needed some maintenance.
We were in town for a show for the night and had a great corner room with an amazing view! Everyone there was very kind and helpful.
The room wouldn't go below 80 it was uncomfortable hot the entire time.
Great staff, great location, great hotel. Can't wait to come back.
The bathroom setup.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
Staff. In-room service order wasn't quite accurate when delivered.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
The valet guys were super polite and awesome, asked me how my stay was and everything. Never brought us toilet paper, towels, or pillows. Had to call them 3 times if I needed anything because they would just never show up. Front desk lady was so rude, didn't even take my complaints into consideration. I come to Detriot every weekend for work and last week I stayed at a $60 a night hotel that had WAY BETTER service than this $200 a night hotel! Don't waste your money! I wish I could get mine back after how these people treated us! OH I shouldn't forget that on our last day when we called the luggage cart up the lady made my 9 month pregnant friend roll it down and put the luggage in the car without helping her at all! I will NEVER come back here!
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.