Would you like to save as your currency permanently or for this visit only?
1. Location 2. Free parking 1. Side view of the Detroit river from my room (still okay though)
Location Got rid of lobby bar
The location was great. Our view was overtaken by the top of the parking garage. The room was dirty. Everywhere we looked, there was dirt, smudges and grease marks on the walls, headboard, bathroom walls, mirrors, thermostat cover, you name it. There was even what looked like a bit of dried food on the bathroom wall. Everything was dusty as well. The decor throughout felt outdated. We were in one of the orange rooms and it did not feel very calming. Perhaps some of the other rooms have been updated? Room layout made it difficult to get comfortable--one big chair with no footstool, and only a small wall-mounted desk with one chair. How do two people eat a meal like that? Could not get the thermostat to adjust and the room was overly warm. Lobby staff was pleasant but not overly friendly. Room service was poorly executed--quality of food was sub-par, they messed up one of our orders and only brought one set of silverware.
It was a well deserved and most awesome romantic get away!! Love it all. Only thing bad, which isnt really that bad, but found clothing from prior guests behind the chair.
Overall stay. Great staff, very luxurious, great layout of the hotel and rooms Needs a spa/fitness center
I had a chance to enjoy the Casino and Hotel over the Christmas Holiday!! it was warm and enchanting!! Everyone was kind and professional, I can't wait to return. We Loved it ! We loved everything, especially the free upgrade on our room, and room service was awesome!!
Overall a good location, with very nice and friendly staff. the lamps in my room 2609 were covered in dust, as well as the wall behind the lamp between the beds--- [have pictures] Also, the coffee used for the keurig machine is absolutely horrible. We had to call down to get extra tea instead. The eggs, bacon, and the French Toast were cold in the buffet, many people complained. Response from the gentleman walking around in behind was "yep" They did bring out new trays of hot food, however the problem from what we could see, was that the water underneath was not hot and steaming when they lifted the other trays out. There was a full container of bacon which they just took out back. They were going to reheat and bring out later. Not a good thing to do.
The room was fairly clean with the exception of someones fake eyelashes on the floor which was pretty gross. The fact that my sister and I had a marathon early in the morning. The loud neighbors were rude and inconsiderate. I called security on them once, however they kept being loud. My sister and I got at most, an hour of sleep.
Very accommodating, had lots of fun. Love the morning buffet, would like to see that as an available upgrade Room needs a fridge and microwave
The view we got was amazing. The staff was excellent and so accommodating. I mentioned it was my birthday and they were so nice to be sure that we had an amazing view. Heard loud music all night. Not sure if it was from bars outside or from neighbors? Couldn't tell.
My room was clean, smoke-free, quiet and on the 22nd floor. The elevators worked well, they had a key security. Couldn't go pass casino floor without key card. Free valet, in room service and breakfast pre-order. The staff was friendly and accommodating. I enjoyed my stay and will return! Room service and free valet
Room at night had big spotlights we weren't told about upon check out. Had to close drapes and it was still lighting up the room. Just terrible
The hotel needs a complete renovation. The beds were so old and uncomfortable, we ended up checking out at 6:00 am after a sleepless night.
The location was great! The soaking tub was nice. The room was very large. The beds were very hard, the air didn't work very well, kept kicking off. There were dirty finger prints on the walls, chips in the paint. Parking cost extra. The wall are very thin, could here the elevator bell from our bed in the morning.
the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.
No 24 hour room service
Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone
Room was massive. Continental breakfast was cereal.
The staff was very friendly and accommodating to my needs. Great location and great building!
The room was huge and really nice with great proximity to the casino.
The continental breakfast. I was hoping for eggs, and just a whole platter of food.
Gorgeous room and lobby Centrally located Courteous staff Shuttle service Valet parking is costly Mini bar offerings were costly
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
We love everything about the hotel that's why we stay there as much as possible. This is the second time that we booked a king room and were given a room with two queen beds. NOT HAPPY!!!!!
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
Super close to the stadium, theatre, opera house, plenty of bars and restaurants. Close to the casino and Greektown. Very comfortable beds, great staff and great wifi. Heating system wasn't working well and the restaurant was short staffed. But after complaining, the manager was apologetic and tried to make it up to us.
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
Staff & location Beds
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing