Would you like to save as your currency permanently or for this visit only?
It's on the beach Too expensive
Wonderful relaxing atmosphere! Nice walking path along the beach, good variety of restaurants, beautiful views & grounds, staff was very nice Main pool is dated, looks 1970s, MAIN COMPLAINT: NO Room Service. What major hotel resort has no room service? I was disappointed. food is pricey. Go to a market & get waters, fruit snacks etc. & save $
Loved it was walking distance to a lot of things. Liked the resort feel. Romantic and family beach. Nice walks on waterfront. So crowded it's hard to get around in car.. Person kept knocking on the wall when we would have tv on past ten( I didn't feel it was up very high since no one could talk and hear tv at same time). Very expensive hotel. But again,you must pay to be on waterfront. Sand was odd on resort by water like it was poured to make a actual beach there.
Too crowded for the fireworks! The waiting area in the spa in the Kalia tower was dirty.
Customer Service is outstanding, our room was a little bit noisy and they moved us right away. Beautiful swimming pools by the Ocean, the Italian Restaurant "Fresco" is amazing. Special discounts that you get as a guest in shops and restaurants are tiny. Not all the polls are actually available.
Staff were absolutely wonderful. We even had a bellman refuse a tip and a staff member on break offer to help us. Magnificent and gorgeous property in the heart of everything. This is a very large property with several buildings and can get crowded. It is rather easy to get lost also. Attentive staff and service more than makes up for that. It is a large property with several buildings so it can sometimes feel like a factory. It is also easy to get lost. However top-notch staff make the difference. We did have a misunderstanding about what kind of breakfast we got for a prepaid fee and where it was located. We were told we should get a full breakfast. Vouchers said continental breakfast in one building - staff told us to go to a different restaurant (mistake). Again, staff made everything ok.
The inclusion of the mandatory and deceptive "resort fee" tainted my entire experience at the Hilton Hawaiian Village. The "resort" amenities offered no additional value to me yet were not optional. What's more, the one "resort" amenity that I did use, wireless Internet, was terrible and unusable; just loading Gmail timed out continuously. I ended up using my phone as a hotspot because it had better throughput. The charge for parking was yet another bait-and-switch and was not included as it is in other hotel's resort fees. As a matter of principle I will not recommend this hotel to others nor stay there myself if Hilton continues this deceptive practice.
Thought the parking was expensive and paying a resort fee when anyone could come into the hotel area didn't seem like a resort. Not being able to use the cart to bring up our own luggage. The room was small but clean and I understand being in Hawaii all you need was a place to lay down and shower. Not sure it was worth the price as we where told to go there. But the location is great on the beach and near downtown so you could walk to everything.
Fireworks show. Location on the beach. Access to 4 lovely pools. Array of shops and restaurants. Dated rooms. Decrepit walls/paint fixtures. Missing furniture in my room? Elevators really old.
Hotel staff, bars, main pool, being right on the beach. I had requested Diamond Head view with the package I bought, and found that I wouldn't get that on arrival BUT the guy that checked us in did find one albeit on a much lower floor but still fantastic view and that made my 50th birthday very special. Drink pricing different in different bars! The resort fee baffles me, no idea what that is actually for. Staff were great and the Pronto Pickle was a life saver after a very full day of sightseeing and touring! Great staff in there too, and we could take hot food to the room with a couple of drinks from the ABC! :o) sitting on the balcony watching the sun go down. Nothing better. Check in seems an incredibly slow process and there's little point to the 2 lines for HH members. However, the staff do not let you leave the check in without ensuring you have every bit of information you could want. All very patient staff. Pricey hotel, resort fees, and parking fees, and beer! However, the cost of cocktails were a welcome surprise! The pools are all in the shade by 5pm, which is such a shame.
A/C had a limiter,
Charged for 40 dollars of amenities we didn't use ie tv wifi etc
Clean, comfortable, convenient. Nothing to complain about about facilities. 3 pm check-in was inconvenient.
location is nice additional fees was not readily include in pricing, so the cost advertised is not cost charged.
The location was great, the staff was friendly and while the room was clean and the view fair enough,it seemed small and unfortunately the tub backed up and that was not at all appealing. That could happen anywhere, anytime but this instance was really bad timing. other than that mentioned above, the hotel was pleasant. On the recommendation below, a maybe was really my thought but i accidentally picked no.
Friendly staff Outdated, few amenities, drab
The hotel was quiet, modestly priced and located adjacent to the trolley lines and public transit.
Friendly front desk, better rate than surrounding hotels, clean and easy. stayed for one night, barely spent time at the hotel proper, but room got really dark and we were able to sleep in till 11am after a late night, no problem. Pool looked small but nice, never got to use it. Bellman was slightly odd helping me with my bags to the car (it was waiting just beyond the boundary of the hotel) but he still did it! Couldn't tell if he was joking or not (afraid not). Front desk said it would be no problem, though, so that was another plus on the service.
The friendly staff and very helpful. Parking fee is way too high. The parking entrance way is steep. It was kind of scare because my rental car almost did make it up all the way. It would be nice if it's a little lower.
If not looking to be on the beach - this is a great location. Furnishings are dated - definitely can use an update!
The power cut out on us. We didn't have power for the last night of our stay. Since the power was out we didn't have hot water either. The hotel is planning to issue a refund for the last night.
Staff is very friendly
The location was good and the hotel was nice overall. Despite it's size, the room was pretty nicely laid out. The room was very small. The A/C had failed. I knew something was up because the check in process was painful and there were lots of other upset customers. What really made me angry was the way the clerk checked us in completely without mentioning the problem. After she handed us our keys she casually mentioned that there wasn't any AC and it would not be fixed anytime soon. There was no offer to compensate for this. Later we approached another clerk with a complaint and were were told that they were attempting to place customers at other Aqua properties. It seemed that they only did this if you were very persistent. At that point we ended up stuck with the room because they never followed up on our request. The thing that really upset me the most was indifferent nasty attitude displayed by the first clerk. I might have had a different experience on a another day, but this time turned me off completely. There a lot of other fine places to stay in this price range. I won't risk coming back to this chain.
The hotel was under renovation but the staff was so amazing. It totally made our stay. Will surely stay in the future.
Whenever we asked for service, (maintenance, engineer, housekeeping), they came within 5 minutes.
It is a fantastic facility. I enjoyed my stay Nothing I didn't like
The hotel is nice. The views are pretty. The staff were courteous and helpful. It's clean. The location downtown is close to most everything. It's not on the beach, which isn't a deal breaker, but I wasn't feeling the "Hawaiian vibe". It just wasn't there. Everything closes super early, even the hotel bar and it's all sub par, nothing too fabulous. I guess the word I could use that would fit this hotel is generic. It's not holiday inn generic, but it's definitely not worth the price, the parking fees, or the resort fee. I didn't feel like I really fit in too well either. If you're a tourist to Hawaii and you'll barely spend time at the hotel, this is the one if you're willing to pay the price. I also didn't feel like I fit in here. If you're coming from Japan though, you'll fit right in.
front desk staff, courteous professional bar staff, main lobby friendly helpful
Everyone on the staff is super helpful and friendly. The rooms are immaculate and the view is amazing With the Renovation Discount it was about Half price maybe even less than half and absolutely an great value Nothing
Out of waikiki, room views
The spa is awesome. We spent 2 nights here, it doesn't worth the money. The hotel in Wakiki is generally expensive, but if you want a 4 star experience, choose hotels like Sheraton or Westin. Need to pay extra for wifi, parking, even water after first night. The room is quite small for a 4 star standard.
Close to everything in Waikiki but not in the midst of the resorts Dirty stain/spot on floor in bathroom next to tub was there every day even after cleaning. All else was nice.
The location is nice - and the views are beautiful. The hotel needs cleaning - it has roaches
employees are warm and helpful.
An ideal hotel for those who look for want to be near to a well-known shopping centre i.e Ala Moana Shopping Centre and also Waikiki. Just walking distance to both and can save on transportation. Near to a fast food outlet for those with children. Located by the main road, one feels safe walking even at night. I enjoyed walking to the main shopping area where boutiques are aligned. I could have taken the Waikiki Trolley but I chose to walk as it was a manageable walking distance where my children also did not complain of being tired after doing so.
Rene, at reception, was very considerate and helpful, others were not. Comfortable room. Excellent bathroom. Nice coffee machine and coffee. Good lift. Wifi was advertised on website, but they do not have it. Breakfast is advertised in documentation in room to be till 9:30, but they changed it to 9 and did not tell me. Very steep stairs to front door, difficult with heavy luggage.
The Equuss is great value for money. Highly recommended for those looking for a clean friendly place to stay. A few blocks from Wakiki Beach but also away from the hussle and bussle of the commercial hub. Very small swimming pool and only one lift to your appartment. Also lost our reservation but found it on our return.
The room smelled and it was not clean enought. The picture shown on the website does not reflect reality.
The facilities are quite attractive given the rate charged. This is a relatively small hotel located few 100 meters away from the beach; and at walking distance from Ala Moana Center. The room was clean and furnished as described. It had wired broadband Internet (but no wireless Internet), a TV, a phone (having a direct phone #), a mini-refrigerator, and a coffee-maker. The bathroom had a shower (no bathtub), a washbasin and a commode. The closet (which had a small safe inside) was also located inside the bathroom. Continental breakfast (included muffins, buns, fruits, coffee, milk, etc.) was made available around 8.00 AM each morning. The staff was quite friendly and helpful.
Nice location and inexpensive. When we came down for breakfast, it was no food at all! The cleaning staff did not clean the bathroom. Towels were changed partially.
Location to Ala Moana mall Run down hotel
Great location Very basic amenities and room could use some sprucing up. Had roaches.
price was right. none
there was nothing nice to report the rooms were dirty. our accomadations were for 1 queen bed and we ended up with 4 singles..they did nothing to rectify this.
OK. This is for the traveler/family on a budget. We had to unexpectedly stay in Honolulu for an extra day and we were able to get a room for about $130/night. They gave out fish food to feed the Koi. The kids and adults liked that. Small store in the lobby that sold water that didn't cost an arm and a leg. They had a kiosk where you could check out movies (for free). Had to use the card key to operate the elevator. I liked that extra measure of security. The door was incredibly heavy. If my daughter was in the room alone and a fire broke out, she would have been toast. The bathtub was in terrible shape. Not in the greatest area, but we never felt scared. Not very much on site parking for free, but a parking structure across the street. The rooms and decor are from the 70's. This is not a 5 star hotel, but very acceptable. If you want to be in downtown Honolulu and are a budget-this is a very reasonable option.
Room was clean and bright. Age of hotel shows but that is compensated by a reasonable price. Pagoda restaurant next door gives 25% discount with stay. Very local-favorite. Worth the visit! No complaints!
The hotel excellent hospitality and location is so closed to walk to shopping centers and fine restaurants. No complaint.
They upgraded our room T no extra charge The first room was absolutely discusting. The carpet was filthy and torn throughout the room. The walls were smeared with grime from hands, heads, and who knows what else. The dishes were dirty. The curtins were torn. My kids refused to sit o. The furniture. The elevator was filthy/ gross. It was by far the worse place had ever stayed in!!!!!
It was a cheap place to sleep for the night. That place needs to be renovated.
the room was ok. difficulty checking in. Mom paid for room using her credit card, and hotel staff insisted that I give them the card, which I did not have on me. Very frustrating. We were about to leave, when the manager relented. Totally unnecessary. Ruined our evening.
Beautiful restaurant and Koi Pond. The room was old looking (not modern at all).
It is in a convenient location for shopping. That there is a restaurant for all meals. We did not like the late checkin expecially when we came from an outer island. I missed being able to choose a breakfast meal from a menu.
great location, friendly customer service, ample parking (for $10), wifi included in room, free movie during stay, two refrigerators, great water pressure, beds were comfy- not super hard, but not stiff, there's hot water! :) the air conditioner leaked in the room, the stove was great- 2 coil burners, but there was not that much room to put a dish dryer/strainer, the shower head is out of the wall and rusty, the drain in the shower took a long time to drain water.
When I arrived there, the front told me the hotel records did not show my data and kept me waiting for mre than an hour. It is badically local only hotel and tourist shall avoid it.
The staff were very friendly. Loved its location, everything was walking distance. And that the room had a lot of conveniences like the coffee maker, toaster, microwave and fridge. That the Wifi wasn't free. Would have been nice if it was included with the room.
I love everything about The Modern Really cool friendly atmosphere, all the staff are super nice. The room is very clean, modern, crisp, has pretty of room. Our partial view room had a nice balcony and as suggest had views to the left of the water. Great TV and selection of channels, coffee maker. Very well sound proofed Bathroom is large, great shower. Room service is fantastic, actually its the same menu available in the pool area, perfectly prepared and very high quality. The pool areas and bars are amazing The is away from the Main part of Waikiki, overlooking the marina, making it less busy and more relaxing Do yourself a favour and book in Not sure, maybe the bed is a little firm. Just being picky
At first was disappointed at not having an ocean view but ended up loving the "city" view - especially at night. Too many children at every pool. They need an adult only pool or section of a pool. (And we were there during school - will be even worse when school is out).
Close to everything, walking distance to lots of waikiki Noisy at night
Nothing Greedy wouldn't let me out of the mistake reservation
Free wifi, comfy bed and pillows, toiletries available. No guaranteed early check in. Slow Computers in lobby. We tried leaving AC on while gone, but it turned off automatically leaving the room stuffy up our return.
Rooms are very clean comfortable and look to have been updated. Good location near the shopping No view.
Staff was excellent. Keola at front desk was great. Doorman Sui was OUTSTANDING and a great help! Best value in Waikiki.
I stayed here one night. I was not impressed. There were apartments which my room overlooked. This did not seem like a good neighborhood and was a long way from the beach. I could see the water in the distance. The lanai is very small. This is an older hotel in need of room upgrading. The bed was not up to Hilton standards by any means. It was not comfortable. Parking was very expensive but the valet got my car immediately when I asked for it. The good points of the room are the frig and microwave, but finding a grocery store in HI is quite a feat. The bathroom had a tub that you have to step up 3 feet to climb into. Not made for arthritic people for sure. For the price you are better off searching closer to the beach.
Thanks Doubletree for a wonderful Hawaiian experience. Your hotel embodies the Aloha spirit. Effectient, friendly staff from the top to the housekeepers. Hotel in a convienent location and is safe. The only concern I have is the hotel will under go renervations this year to be more suite oriented. The problem is I hope they don't raise the room rates so much that I can no longer afford to stay there.
It is very apparent that this was restructured. The bathroom had a sliding frosted door that did not lock; the couch area was beyond the beds and it was separated by two sliding doors that were poorly constructed. We had the unfortunate luck of being next to the elevator and ice machine.
My wife, 8-year-old and I stayed here for 8 days in October. Our overall experience was good, but we wouldn't stay at the Alana Doubletree again. This hotel is in good condition. The staff is very kind and courteous. The pool was small, but worked for us. Important note about pool, if you?re looking to sit in the sun, one half of the available patio space and the entire pool are in the shade (of the building) for the entire afternoon. While the hotel is non-smoking, people still disregard the law and the hallways often smell of smoke. The three elevators are microscopic in size but lightning fast. The rooms are also very small. The shower/tub is literally a half tub into which you have to ?climb? (big step). If you?re looking to take a bath, this isn?t the hotel. The only restaurant on the lowest level has a VERY expensive buffet breakfast or normally priced ala carte menu. The big plus of this hotel is that the room rates were half of what the Hawaiian Village was asking. ...
We stayed at the Doubletree for 4 nights and had a great experience. The hotel was clean, friendly, and met all of our needs. The location was great, we were within walking distance and bus transportation for many things. The hotel staff was most helpful with shuttles and taxis. Would most definetly stay there again and would recommend it to anyone!
if this is how Honolulu hotels treat guests, it' no wonder the tourist business is flopping. Internet was $10 per day AND TERRIBLE. Valet parking was $29 per day and stopped at 10 pm. So you leave your keys in car and hope a valet gets it and not a drug addict.
My wife and I stayed for a week at the Doubletree Waikiki. Overall, the experience was not bad. The biggest disappointment by far was cockroaches. We saw a few, both living and dead. Part of the problem was because we booked through travel website, the hotel put us on the lowest floor, closest to the kitchen. Do the math. My next biggest complaint is really against the Hilton Corporation, not this particular hotel. Because we booked through Travel Website, we were not eligible for Hilton Honors points for the trip. That was really disappointing, as I have been a member for years. The room had a shower, but not a full bath, but we knew that before we went. It wasn't all bad. The manager did give us breakfast coupons to make up for the roaches. The location was nice overall. Waikiki is somewhat like South Beach in Miami. The Doubletree was close enough to the fun things to do, yet far enough away to escape the constant noise and traffic of that main stretch. The hotel po...
The hotel was a big disappointment. Construction was going on directly outside our door with loud drills at 9pm while we were trying to sleep. In addition, there were asphalt grinders working from 7pm-7am doing a complete road resurfacing project the entire week we stayed. Was able to switch rooms but was disappointed in the ''whatever'' attitude of the staff when discussing our experiences with them. Finally, the activity coordinator was not welcoming and didn't appear to either have much knowledge or willingness to help us plan our activities during our stay. Will never stay there again!
The service was very good, very attentive & professional. I was less than impressed with the room.Not very clean, outdated, dirty fingerprints on the door & unbelievably noisy. the street noise kept us up all night.The clerk gave us a 'free upgrade', w/ocean view. You can keep the ocean view, it was definitely a limited view. the upgrade put us right next to elevator & worse yet, the ice machine. why do people need ice at 2 a.m.? it sounded like people were in our room getting ice. will never stay here again. Spent another night at Outrigger Reef on the beach which was much nicer & even cheaper.
Walked accross the bathroom this morning at 610 am and my foot crunched on a roach, i turned on the light and counted (no lie) up to thirty bugs. They had no other rooms availible so I packed up and found another place. I had to toss out my toothbrush, combs and brushes. Nasty!
We just got back from a 7-day stay at the Doubletree Hotel Alana. My husband and I were there for a high school basketball tourney. We were offered great rates through the school so we really got a great deal for the quality of our accomodations. I really have nothing but positive things to say. The hotel is going through a renovation - the top 6 floors/lobby had been through the renovation already. I requested a renovated room prior to my arrival, which the hotel was able to accomodate. The room was great - all new decor so it made the stay very comfortable. The front desk staff was wonderful - always friendly and wanting to accomodate my requests. Housekeeping staff was never in our way. The valet guys were friendly and helpful. The location is very accessible to restaurants, the ocean, the bus lines and shopping. The warm cookies (provided at check-in and really any time I asked for one) are awesome. If I had anything negative to say it would have to do with the renovation...
Hotel is centrally located, walking distance to many tourist places, beach easily accessible, and close to the depot for various tours.
Very close to Ala Moana shopping center and very clean rooms Rooms were kind of small when you look at it. Its perfect for 1 person but probably not for 2 people
Tiny tiny tiny rooms. Not even a desk chair.
Nothing at all The staff, the price also we waited in line to check in for over an hour.
Clean modern hotel It's a ways from Waikiki beach
Convenience of shopping and dining. Staff was friendly. Semi walking distance to Ala Moana State Park. Single rooms in Kona tower where a bit small and a little outdated. Rooms could use a good deep cleaning. Couch in room had stains on both cushions. Carpets are in need of shampooing..
Convenient location. Good service. Reasonable price. Jean, Kate and Cathy are the wonderful people who work there and make my stay a very nice experience!
Great location if you want to be walking distance from the Ala Moana Shopping Mall Woke up early to machinery noise, this may have be temporary
Staff was very friendly and helpful. Like that there was a Starbucks located inside the hotel. Had a disco there, which is fine for singles, but not too friendly with family with young children. The patrons were a little loud and there was a large crowd outside trying to get in.
Walk to Ala Moana Shopping Center, Waikiki, multiple beaches, on main bus line to other shopping areas Not luxury accommodations but convenient!
Great staff. Great location. Can't think of anything.
Very convenient to Ala Moana Shopping Center
Location was great - close to everything but not in the middle of the busy part of Waikiki.
Room is large. Facilities are good. Free internet. Every room has a large balcony and good view! Bed is a bit uncomfortable. Single-pane windows let in too much street noise
room cleaning lady was so helpful and nice.view from the room was also very nice. compare to the hotel used to be a marriott, it looked the rank was downgraded. however I love the beach and harver front facility. litte away from the waikiki area.
Location and friedly staff, made our stay very comfortable , we have no hesitation in recommending the Ilikai as a holiday selection,
Asked for a higher floor and given a room on the 16th floor which was awesome! Everythng about it was great besides the hefty parking cost. We paid more for parking fir 2 days than the actual car rental itself. Wish this hotel was in the middle of everything but walking wasnt too bad. Definitely recommend this place to everyone!
Rooms are clean. Kitchenette is nice. Partial ocean view room from floor 12 is great One elevator was shut down completely during our stay and of the two remaining only one seemed to be in service. It seemed to stop at every floor and took forever to get to our room or to the lobby. Once I waited a full 15 minutes for the elevator
On Site Laundry, close to the hub of Waikiki, beautiful views. Free movie rental kiosk. Wine and Cheese on Monday Wednesday and Friday. Sunny the lying manager who is never there, the staff who could care less, their constant lies and most of all their Valet that will destroy your car and laugh about it. This is a terrible hotel, it subsidizes the condominium owners who live on site. We also had bugs in our room and maid service ceased after the 3rd day. Be warned!
The room space and the fact it had a kitchen.Staff was friendly. Grounds were clean and beautiful. Walking distance to shopping and Waikiki. Construction next door, noisy. Remodel of one elevator made it a horrible wait each time you needed one!
The location is awesome, close to the beach, close to shops, entertainment etc.
Many type of restaurant, pool and shop. If possible, more smoking space would be appreciated.
The location and the view was good. no cork screw in the room; you need to go to front desk to get you wine opened and Starbucks closed super early.
I was pleasantly surprised with the suite. I knew it was Hilton and would live up to its name, but I never expected the size and beauty of what we got. There were 5 of us so we needed space. So I opted not to take the standard hotel route and go with a suite. It was more than that. It was an apartment! 2 full bedrooms, two baths, a spacious living room, dining room, and a full kitchen. There was also free laundry room nearby. All was a part of a huge vacation complex right on the beach with multiple pools. Close to most amenities our adult children wre able to entertain themselves without needing to use the rental car. The hotel staff were very nice. The only complaint wad was there was something that kept biting my daughter and we narrowed it down to the room. Even though they did come change the sheéts, she was still getting bit each day. Other than offer their condolences they did not admit fault, nor any compensation to amend for the problem. We didn't press the issu...
The grounds were stunning and made you feel you were in Paradise, unfortunately our room was tiny and only had 2 small windows so felt quite dark and dingy. We had booked a king bed but got given 2 doubles, when we tried later in stay to change or upgrade was told not possible as both Grand Vacations and Hotel fully booked out, saying that it did not seem crowded, was always able to get pool loungers and restaurants not busy
Customer Service and plenty of amenities for kids. We stayed at Kalia tower and it was very pleasant to go in and out. No floating tubes allowed in the pool.
The Accommodation Knowing we had five in the room there was not any blankets or sheets for the extra bed
Location was great. Close to everything. Valet parking was slow. I paid for it , but could have self parked faster. The Valet scanner to call for your vehicle never worked and only seemed like one valet working at any given time. Calling down to preorder valet service did not work either.
Booked a studio and was appalled upon arrival. For the excessive amount of money charged for what is a Hilton Grand Vacation property, I walked into a tiny room comparative to a Days Inn room, with no view, dark, dismal, with no balcony. I immediately called to reception to express my concerns and at first they weren't going to do anything. But I insisted and got upgraded to a better room, a one bedroom. It was in the tower next door, the Grand Waikikian, a 'luxury' property. The one bedroom suite was very nice. It had a full kitchen, two bedded bedroom, a big tub, walk-in shower, nice bathroom and a view of a busy intersection and other buildings from its balcony, which I never used, due to the view. Hey, it was an improvement over the studio. The Hilton property is huge, consisting of many buildings, a variety of pools, a shopping mall, and lots and lots of people arriving in busses. If you are looking for a quiet bit of luxury, DO NOT stay here. You will be miserable. But if you li...
I enjoyed the atmosphere of the hotel! With the splendid room and quiet location, the hotel was as enjoyable as the destination!
Location Front desk staff were unorganized and rude. Room we bioked was not ready and wecwere given the run around
Good views as we were on the 35th floor, plenty of storage, close to beach. i lift working so long waits, not sufficient kitchen equip, but supplied on request and AC sounded like an aircraft carrier so too noisy to use
realy nice view to ocean...good locaton to waikiki center and alamona shopping center.
The staff were ultimate professionals, the view was amazing, and you couldn't ask for a better location at the price.
only credits go to front desk staff who were polite and helpful.. I'll skip the minor problems and go directly into the big issues:- 1.The first room given to me has a ceiling with falling paint and in fact a big slice of the paint was lying on the desk 2.The toilet started overflowing upon the first flush (!!!!!!!) and was so serious that it started wetting the carpet of the room in less than a minute!!!! 3.After being transferred to the 2nd room, we requested for a roll-over bed. The front desk staff did mention that the room was a bit too small for the extra bed but still agreed to send me the bed. I am totally surprised when returning to the room finding the bed standing vertically in the middle of the room. classic.
Was close to shopping food and beach. Full kitchenette with stove fridge sink dishes coffee maker and microwave Parking A rough driving valet only parking $25 a day Room Very morbid room that looks like you're in the early stages of the sims. Stove dials didn't have markings so you have to guess whether or not you turned it to hot or low. 2 twin beds, thin mattress hard springs, no comforter. Paint peeling from walls. If you are on a floor under floor 30 you have no view. Staff seems clueless. Cupboard door hinges aren't fitted correctly so some doors are stuck open. Very slow elevators. Took an average of 15 or more minutes to leave hotel. There are better places for the price.
front desk reception not available most of the time. please let customers know they can use next door hotel's reception.
I enjoyed my view from the 40th floor, especially from the roof or 41st floor. Even the elevator, as treacherous as they seemed, had a wonderful view. No DVD player or ability to order films, the remote control was not programmed to the television. The toilet is installed in a ridiculous location. The general out lay of the room is that at one point there was one pent house on the top floor and rather than split it into two sweet rooms, they broke it into four strange and inconvenient rooms. Total fire hazard with the stairs.
I loved how close it was too the mall and other attractions of Waikiki. The large windows allowed a beautiful view. When we first got into our room it was supposed to be a queen bed but we got to very hard twin beds, the floors were still covered in sand, and one of the elevators was broken so it took a very long time for us to get to and from our room.
Room had a great ocean view and very clean. Workers could be more friendly and new beds!