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The staff was and everyone at the hotel was very friendly. Great room and view. The resturants were good and food was great. Would stay again. I think that better preperation needs to be made when it rains at the luau. Our first night they cancelled the luau because off the rain and the second night we went it rained 20 mins after the luau started and everyone has having the super in the rain. Not very impressed.
Excellent place, nice views,nice pleasant staff and would definately stay there again... nothing...all good
I would highly recommend you to stay in this hotel.
Great location for meeting, friendly staff, easy access to nice beach. Multiple shopping and dining options. With the exception of the ABC convenience store, prices of most items (clothes, food, etc.) sold on the premises were absurdly high, e.g., $10 for a hot dog, $16 for internet in your room for one day, etc.
Did not appreciate having to enter through the back door approach because we used the airport shuttle service. The staff was outstanding and accommodations above expectations for the price. Thought Thought experience above expectations . Would have liked to enter at front with rest of paying guests. (shuttle). Vendor prices somewhat overpriced in adjacent shops. Would gladly return or recommend to others.
The view was spectacular! The water slides at the pool were fun. The bathroom was very 1970's in both decor and size. The air conditioning could not be set below 68 degrees, even though the only bed covering was a down comforter. During out last two days there, the valets, housekeeping, and restaurant staff were on strike.
The location and landscaping where great. I liked all the services and shopping. The pools where very nice Parking and internet where expensive
We stayed here two years ago, in an Oceanview Room in the Rainbow Tower, and now we're back and staying in an Oceanfront Room in the Ali'i tower. This is a great place, walk out of the hotel lobby and onto the sands of Waikiki Beach. The resort covers several acres, packed full of shops, restaurants, bars, everything - and then a simple stroll down the beach and you're in the main shopping area of Honolulu. The Ali'i Tower and the Rainbow Tower are similar in price, the difference though in the Ali'i Tower is that it's like a special club within the larger resort. There's a dedicated Concierge, many perks such as free water etc, a dedicated level 2 area that contains a gym, a swimming pool with deck chairs, and a bar with tables and chairs. You also get a leather wristband that they suggest you wear on the premises, and that gets you front of line access to all the Hilton owned restaurants on the property, and that's proved to be very handy. Highly recommended, and we wouldn't stay anywhere else in Honolulu.
Ability to arrange early check-in after return from Island cruise, and pleasant housekeeping staff Overwhelmingly large
Relaxing yet plenty to do if you wanted to.
The hotel has beautiful grounds and a great location right on the beach. Even though we didn't have a beach view we had a view over the lagoon which was relaxing - at least we weren't looking at the brick walls of another building. It's a great place for a family vacation, although my husband and I were there by ourselves. We walked down the beach to other hotels and restaurants which took about 15 minutes and didn't really bother us. Next time we go to Honolulu we might think about staying closer to the centre of Waikiki. We thought the Hilton's restaurants were a little expensive compared to other restaurants of equal quality in Waikiki.
I love everything about The Modern Really cool friendly atmosphere, all the staff are super nice. The room is very clean, modern, crisp, has pretty of room. Our partial view room had a nice balcony and as suggest had views to the left of the water. Great TV and selection of channels, coffee maker. Very well sound proofed Bathroom is large, great shower. Room service is fantastic, actually its the same menu available in the pool area, perfectly prepared and very high quality. The pool areas and bars are amazing The is away from the Main part of Waikiki, overlooking the marina, making it less busy and more relaxing Do yourself a favour and book in Not sure, maybe the bed is a little firm. Just being picky
Everyone on the staff is super helpful and friendly. The rooms are immaculate and the view is amazing With the Renovation Discount it was about Half price maybe even less than half and absolutely an great value Nothing
front desk staff, courteous professional bar staff, main lobby friendly helpful
The spa is awesome. We spent 2 nights here, it doesn't worth the money. The hotel in Wakiki is generally expensive, but if you want a 4 star experience, choose hotels like Sheraton or Westin. Need to pay extra for wifi, parking, even water after first night. The room is quite small for a 4 star standard.
Out of waikiki, room views
Close to everything in Waikiki but not in the midst of the resorts Dirty stain/spot on floor in bathroom next to tub was there every day even after cleaning. All else was nice.
It is a fantastic facility. I enjoyed my stay Nothing I didn't like
The hotel is nice. The views are pretty. The staff were courteous and helpful. It's clean. The location downtown is close to most everything. It's not on the beach, which isn't a deal breaker, but I wasn't feeling the "Hawaiian vibe". It just wasn't there. Everything closes super early, even the hotel bar and it's all sub par, nothing too fabulous. I guess the word I could use that would fit this hotel is generic. It's not holiday inn generic, but it's definitely not worth the price, the parking fees, or the resort fee. I didn't feel like I really fit in too well either. If you're a tourist to Hawaii and you'll barely spend time at the hotel, this is the one if you're willing to pay the price. I also didn't feel like I fit in here. If you're coming from Japan though, you'll fit right in.
Whenever we asked for service, (maintenance, engineer, housekeeping), they came within 5 minutes.
The hotel was under renovation but the staff was so amazing. It totally made our stay. Will surely stay in the future.
At first was disappointed at not having an ocean view but ended up loving the "city" view - especially at night. Too many children at every pool. They need an adult only pool or section of a pool. (And we were there during school - will be even worse when school is out).
On Site Laundry, close to the hub of Waikiki, beautiful views. Free movie rental kiosk. Wine and Cheese on Monday Wednesday and Friday. Sunny the lying manager who is never there, the staff who could care less, their constant lies and most of all their Valet that will destroy your car and laugh about it. This is a terrible hotel, it subsidizes the condominium owners who live on site. We also had bugs in our room and maid service ceased after the 3rd day. Be warned!
They have this amazing beer, wine and cheese event every other day that is included in your stay. The location is perfect, you are close enough to the water to walk and also close to the night life. They clean your room while you are gone and place an orchid as a center piece on a day of your stay. The only downside was the 35 dollar a night charge for parking, but that is easily remedied by free street parking, assuming you rented a car. I really did love this place
Rooms are clean. Kitchenette is nice. Partial ocean view room from floor 12 is great One elevator was shut down completely during our stay and of the two remaining only one seemed to be in service. It seemed to stop at every floor and took forever to get to our room or to the lobby. Once I waited a full 15 minutes for the elevator
The location and the size of the room.
Asked for a higher floor and given a room on the 16th floor which was awesome! Everythng about it was great besides the hefty parking cost. We paid more for parking fir 2 days than the actual car rental itself. Wish this hotel was in the middle of everything but walking wasnt too bad. Definitely recommend this place to everyone!
Good location, with big rooms and kitchen which was a big plus even for couples. The valet parking was very efficient as well. The trolley stops by outside which was really convenient. The elevator was too old and slow, there was too much waiting to do.
Location was great - close to everything but not in the middle of the busy part of Waikiki.
Room is large. Facilities are good. Free internet. Every room has a large balcony and good view! Bed is a bit uncomfortable. Single-pane windows let in too much street noise
Location and friedly staff, made our stay very comfortable , we have no hesitation in recommending the Ilikai as a holiday selection,
Loves having a kitchenette ... very well stocked ..be sure to select the upgraded /newly remodeled rooms
room cleaning lady was so helpful and nice.view from the room was also very nice. compare to the hotel used to be a marriott, it looked the rank was downgraded. however I love the beach and harver front facility. litte away from the waikiki area.
Walked accross the bathroom this morning at 610 am and my foot crunched on a roach, i turned on the light and counted (no lie) up to thirty bugs. They had no other rooms availible so I packed up and found another place. I had to toss out my toothbrush, combs and brushes. Nasty!
if this is how Honolulu hotels treat guests, it' no wonder the tourist business is flopping. Internet was $10 per day AND TERRIBLE. Valet parking was $29 per day and stopped at 10 pm. So you leave your keys in car and hope a valet gets it and not a drug addict.
The hotel was a big disappointment. Construction was going on directly outside our door with loud drills at 9pm while we were trying to sleep. In addition, there were asphalt grinders working from 7pm-7am doing a complete road resurfacing project the entire week we stayed. Was able to switch rooms but was disappointed in the ''whatever'' attitude of the staff when discussing our experiences with them. Finally, the activity coordinator was not welcoming and didn't appear to either have much knowledge or willingness to help us plan our activities during our stay. Will never stay there again!
The service was very good, very attentive & professional. I was less than impressed with the room.Not very clean, outdated, dirty fingerprints on the door & unbelievably noisy. the street noise kept us up all night.The clerk gave us a 'free upgrade', w/ocean view. You can keep the ocean view, it was definitely a limited view. the upgrade put us right next to elevator & worse yet, the ice machine. why do people need ice at 2 a.m.? it sounded like people were in our room getting ice. will never stay here again. Spent another night at Outrigger Reef on the beach which was much nicer & even cheaper.
Hotel is centrally located, walking distance to many tourist places, beach easily accessible, and close to the depot for various tours.
My wife, 8-year-old and I stayed here for 8 days in October. Our overall experience was good, but we wouldn't stay at the Alana Doubletree again. This hotel is in good condition. The staff is very kind and courteous. The pool was small, but worked for us. Important note about pool, if you?re looking to sit in the sun, one half of the available patio space and the entire pool are in the shade (of the building) for the entire afternoon. While the hotel is non-smoking, people still disregard the law and the hallways often smell of smoke. The three elevators are microscopic in size but lightning fast. The rooms are also very small. The shower/tub is literally a half tub into which you have to ?climb? (big step). If you?re looking to take a bath, this isn?t the hotel. The only restaurant on the lowest level has a VERY expensive buffet breakfast or normally priced ala carte menu. The big plus of this hotel is that the room rates were half of what the Hawaiian Village was asking. ...
We just got back from a 7-day stay at the Doubletree Hotel Alana. My husband and I were there for a high school basketball tourney. We were offered great rates through the school so we really got a great deal for the quality of our accomodations. I really have nothing but positive things to say. The hotel is going through a renovation - the top 6 floors/lobby had been through the renovation already. I requested a renovated room prior to my arrival, which the hotel was able to accomodate. The room was great - all new decor so it made the stay very comfortable. The front desk staff was wonderful - always friendly and wanting to accomodate my requests. Housekeeping staff was never in our way. The valet guys were friendly and helpful. The location is very accessible to restaurants, the ocean, the bus lines and shopping. The warm cookies (provided at check-in and really any time I asked for one) are awesome. If I had anything negative to say it would have to do with the renovation...
We stayed at the Doubletree for 4 nights and had a great experience. The hotel was clean, friendly, and met all of our needs. The location was great, we were within walking distance and bus transportation for many things. The hotel staff was most helpful with shuttles and taxis. Would most definetly stay there again and would recommend it to anyone!
My wife and I stayed for a week at the Doubletree Waikiki. Overall, the experience was not bad. The biggest disappointment by far was cockroaches. We saw a few, both living and dead. Part of the problem was because we booked through travel website, the hotel put us on the lowest floor, closest to the kitchen. Do the math. My next biggest complaint is really against the Hilton Corporation, not this particular hotel. Because we booked through Travel Website, we were not eligible for Hilton Honors points for the trip. That was really disappointing, as I have been a member for years. The room had a shower, but not a full bath, but we knew that before we went. It wasn't all bad. The manager did give us breakfast coupons to make up for the roaches. The location was nice overall. Waikiki is somewhat like South Beach in Miami. The Doubletree was close enough to the fun things to do, yet far enough away to escape the constant noise and traffic of that main stretch. The hotel po...
I stayed here one night. I was not impressed. There were apartments which my room overlooked. This did not seem like a good neighborhood and was a long way from the beach. I could see the water in the distance. The lanai is very small. This is an older hotel in need of room upgrading. The bed was not up to Hilton standards by any means. It was not comfortable. Parking was very expensive but the valet got my car immediately when I asked for it. The good points of the room are the frig and microwave, but finding a grocery store in HI is quite a feat. The bathroom had a tub that you have to step up 3 feet to climb into. Not made for arthritic people for sure. For the price you are better off searching closer to the beach.
Thanks Doubletree for a wonderful Hawaiian experience. Your hotel embodies the Aloha spirit. Effectient, friendly staff from the top to the housekeepers. Hotel in a convienent location and is safe. The only concern I have is the hotel will under go renervations this year to be more suite oriented. The problem is I hope they don't raise the room rates so much that I can no longer afford to stay there.
It is very apparent that this was restructured. The bathroom had a sliding frosted door that did not lock; the couch area was beyond the beds and it was separated by two sliding doors that were poorly constructed. We had the unfortunate luck of being next to the elevator and ice machine.
Nothing at all The staff, the price also we waited in line to check in for over an hour.
Great staff. Great location. Can't think of anything.
Convenient location. Good service. Reasonable price. Jean, Kate and Cathy are the wonderful people who work there and make my stay a very nice experience!
Adjacent to the Ala Moana Mall and dining places. Short walking distance to the Hawaii Convention Center. Starbucks and reasonably price convenient store in the facility. Micro wave and refrigerator availability in the unit. Noise from the heavy machinery at the construction site just outside the window/patio door is constant in the day time. Computer use and printing is too costly for guest.
Very convenient to Ala Moana Shopping Center
Tiny tiny tiny rooms. Not even a desk chair.
Convenience of shopping and dining. Staff was friendly. Semi walking distance to Ala Moana State Park. Single rooms in Kona tower where a bit small and a little outdated. Rooms could use a good deep cleaning. Couch in room had stains on both cushions. Carpets are in need of shampooing..
Great location if you want to be walking distance from the Ala Moana Shopping Mall Woke up early to machinery noise, this may have be temporary
Clean modern hotel It's a ways from Waikiki beach
Walk to Ala Moana Shopping Center, Waikiki, multiple beaches, on main bus line to other shopping areas Not luxury accommodations but convenient!
Very close to Ala Moana shopping center and very clean rooms Rooms were kind of small when you look at it. Its perfect for 1 person but probably not for 2 people
Staff was very friendly and helpful. Like that there was a Starbucks located inside the hotel. Had a disco there, which is fine for singles, but not too friendly with family with young children. The patrons were a little loud and there was a large crowd outside trying to get in.
The staff here were incredibly friendly and helpful. Location is great-awesome coffee stand out front and close to multiple bus stops and the beach. They charge a $20 a night resort fee which pays for use of their wifi and filtered water system. In my opinion that fee wasn't justified. Also the facilities while clean and comfortable could be updated.
Good location, allowed us to keep car there after check out for a day tour. Lobby was nicely decorated. Room was run down, badly needs updated. No view to speak of. Price was way too high for these accomodations.
Nothing It was small and was given 3 twin size beds for my husband and I.
Helpful staff Well organised front desk. Web site dors not say the gym is very small and there is an extra charge for the Internet. $20 Also there is no tea or coffee in the room and no restaurant, therefore no breakfast. This is not good value for money compared to better local hotels. Very disappointed in this.
I liked the view and the bed Staff doesn't know much about helping people out to learn new things here. The pool has strange hours from 10 AM to 7 PM I think they got that backwards. They overbooked me a day on my room and would not give me a refund. I'm not sure I would stay here again for the amount of money that I paid for 10 days
Staff is very friendly, rooms are clean, pool is good Rooms require paint at bare minimum, appliances are very rough
In room kitchenette Comfortable beds Balcony Friendly staff Parking Sucks!! $20-25/day
Clean. Friendly front desk. Always willing to help. noisy. Tour buses after tour buses. Eary in the morning. Noisy air conditioner. Locked out of room at 11:00 pm because the battery went dead onb the front door lock. Problems with TV volume. Had to call a technition who fixed it ....but it didn't work again in the morning.
Nothing Dirty, old with roaches in rooms
The beds were extremely uncomfortable. You can feel the springs through the mattress cover. I ended up having to use all of the pillows as additional cushion between my body and the mattress.
The place is close to everything Building is old. They need to remodel the facilities
I was pleasantly surprised with the suite. I knew it was Hilton and would live up to its name, but I never expected the size and beauty of what we got. There were 5 of us so we needed space. So I opted not to take the standard hotel route and go with a suite. It was more than that. It was an apartment! 2 full bedrooms, two baths, a spacious living room, dining room, and a full kitchen. There was also free laundry room nearby. All was a part of a huge vacation complex right on the beach with multiple pools. Close to most amenities our adult children wre able to entertain themselves without needing to use the rental car. The hotel staff were very nice. The only complaint wad was there was something that kept biting my daughter and we narrowed it down to the room. Even though they did come change the sheéts, she was still getting bit each day. Other than offer their condolences they did not admit fault, nor any compensation to ame...
The Accommodation Knowing we had five in the room there was not any blankets or sheets for the extra bed
Many type of restaurant, pool and shop. If possible, more smoking space would be appreciated.
The grounds were stunning and made you feel you were in Paradise, unfortunately our room was tiny and only had 2 small windows so felt quite dark and dingy. We had booked a king bed but got given 2 doubles, when we tried later in stay to change or upgrade was told not possible as both Grand Vacations and Hotel fully booked out, saying that it did not seem crowded, was always able to get pool loungers and restaurants not busy
Location was great. Close to everything. Valet parking was slow. I paid for it , but could have self parked faster. The Valet scanner to call for your vehicle never worked and only seemed like one valet working at any given time. Calling down to preorder valet service did not work either.
The location is awesome, close to the beach, close to shops, entertainment etc.
Location Front desk staff were unorganized and rude. Room we bioked was not ready and wecwere given the run around
The room space and the fact it had a kitchen.Staff was friendly. Grounds were clean and beautiful. Walking distance to shopping and Waikiki. Construction next door, noisy. Remodel of one elevator made it a horrible wait each time you needed one!
The location and the view was good. no cork screw in the room; you need to go to front desk to get you wine opened and Starbucks closed super early.
Booked a studio and was appalled upon arrival. For the excessive amount of money charged for what is a Hilton Grand Vacation property, I walked into a tiny room comparative to a Days Inn room, with no view, dark, dismal, with no balcony. I immediately called to reception to express my concerns and at first they weren't going to do anything. But I insisted and got upgraded to a better room, a one bedroom. It was in the tower next door, the Grand Waikikian, a 'luxury' property. The one bedroom suite was very nice. It had a full kitchen, two bedded bedroom, a big tub, walk-in shower, nice bathroom and a view of a busy intersection and other buildings from its balcony, which I never used, due to the view. Hey, it was an improvement over the studio. The Hilton property is huge, consisting of many buildings, a variety of pools, a shopping mall, and lots and lots of people arriving in busses. If you are looking for a quiet bit of luxury, DO NOT stay here. You will be miserable. But if you li...
Customer Service and plenty of amenities for kids. We stayed at Kalia tower and it was very pleasant to go in and out. No floating tubes allowed in the pool.
I enjoyed the atmosphere of the hotel! With the splendid room and quiet location, the hotel was as enjoyable as the destination!
The location was great, the staff was friendly and while the room was clean and the view fair enough,it seemed small and unfortunately the tub backed up and that was not at all appealing. That could happen anywhere, anytime but this instance was really bad timing. other than that mentioned above, the hotel was pleasant. On the recommendation below, a maybe was really my thought but i accidentally picked no.
Charged for 40 dollars of amenities we didn't use ie tv wifi etc
Friendly front desk, better rate than surrounding hotels, clean and easy. stayed for one night, barely spent time at the hotel proper, but room got really dark and we were able to sleep in till 11am after a late night, no problem. Pool looked small but nice, never got to use it. Bellman was slightly odd helping me with my bags to the car (it was waiting just beyond the boundary of the hotel) but he still did it! Couldn't tell if he was joking or not (afraid not). Front desk said it would be no problem, though, so that was another plus on the service.
The location was good and the hotel was nice overall. Despite it's size, the room was pretty nicely laid out. The room was very small. The A/C had failed. I knew something was up because the check in process was painful and there were lots of other upset customers. What really made me angry was the way the clerk checked us in completely without mentioning the problem. After she handed us our keys she casually mentioned that there wasn't any AC and it would not be fixed anytime soon. There was no offer to compensate for this. Later we approached another clerk with a complaint and were were told that they were attempting to place customers at other Aqua properties. It seemed that they only did this if you were very persistent. At that point we ended up stuck with the room because they never followed up on our request. The thing that really upset me the most was indifferent nasty attitude displayed by the first clerk. I might have had a different experience on a another day, but this time turned me off completely. There a lot of other fine places to stay in this price range. I won't risk coming back to this chain.
The power cut out on us. We didn't have power for the last night of our stay. Since the power was out we didn't have hot water either. The hotel is planning to issue a refund for the last night.
The friendly staff and very helpful. Parking fee is way too high. The parking entrance way is steep. It was kind of scare because my rental car almost did make it up all the way. It would be nice if it's a little lower.
Staff is very friendly
The hotel was quiet, modestly priced and located adjacent to the trolley lines and public transit.
Clean, comfortable, convenient. Nothing to complain about about facilities. 3 pm check-in was inconvenient.
location is nice additional fees was not readily include in pricing, so the cost advertised is not cost charged.
Friendly staff Outdated, few amenities, drab
If not looking to be on the beach - this is a great location. Furnishings are dated - definitely can use an update!
Close to everything, walking distance to lots of waikiki Noisy at night
Free wifi, comfy bed and pillows, toiletries available. No guaranteed early check in. Slow Computers in lobby. We tried leaving AC on while gone, but it turned off automatically leaving the room stuffy up our return.
Rooms are very clean comfortable and look to have been updated. Good location near the shopping No view.
Staff was excellent. Keola at front desk was great. Doorman Sui was OUTSTANDING and a great help! Best value in Waikiki.
Nothing Greedy wouldn't let me out of the mistake reservation
employees are warm and helpful.
price was right. none
An ideal hotel for those who look for want to be near to a well-known shopping centre i.e Ala Moana Shopping Centre and also Waikiki. Just walking distance to both and can save on transportation. Near to a fast food outlet for those with children. Located by the main road, one feels safe walking even at night. I enjoyed walking to the main shopping area where boutiques are aligned. I could have taken the Waikiki Trolley but I chose to walk as it was a manageable walking distance where my children also did not complain of being tired after doing so.
The room smelled and it was not clean enought. The picture shown on the website does not reflect reality.
Location to Ala Moana mall Run down hotel
Nice location and inexpensive. When we came down for breakfast, it was no food at all! The cleaning staff did not clean the bathroom. Towels were changed partially.
The Equuss is great value for money. Highly recommended for those looking for a clean friendly place to stay. A few blocks from Wakiki Beach but also away from the hussle and bussle of the commercial hub. Very small swimming pool and only one lift to your appartment. Also lost our reservation but found it on our return.
The location is nice - and the views are beautiful. The hotel needs cleaning - it has roaches
Rene, at reception, was very considerate and helpful, others were not. Comfortable room. Excellent bathroom. Nice coffee machine and coffee. Good lift. Wifi was advertised on website, but they do not have it. Breakfast is advertised in documentation in room to be till 9:30, but they changed it to 9 and did not tell me. Very steep stairs to front door, difficult with heavy luggage.
The facilities are quite attractive given the rate charged. This is a relatively small hotel located few 100 meters away from the beach; and at walking distance from Ala Moana Center. The room was clean and furnished as described. It had wired broadband Internet (but no wireless Internet), a TV, a phone (having a direct phone #), a mini-refrigerator, and a coffee-maker. The bathroom had a shower (no bathtub), a washbasin and a commode. The closet (which had a small safe inside) was also located inside the bathroom. Continental breakfast (included muffins, buns, fruits, coffee, milk, etc.) was made available around 8.00 AM each morning. The staff was quite friendly and helpful.
Great location Very basic amenities and room could use some sprucing up. Had roaches.
Comfortable room, good beds, nice view. Bath sink didn't drain, called but no one showed up to fix . TV remote useless, had to "channel up/down" always. Couldn't just enter channel number. Maid service doesn't get to the room till 3:30/4:00 PM. No room service available. $4 to call from room to a cell with a different area code.