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Rachel...fantastic service Nope - booking.com maybe. Never got a email copy of my reservation. Thank goodness I've stayed at the property before, and there was no trouble.
The staff are young, hip and friendly. Plus they have giant Connect Four! They have a shuttle; we didn't use it, but it's a nice feature. Don't buy food from their little market (as cute and convenient as it is). There is a market down the street where you don't pay $3.00 for a soda.
Very clean and cool, not overly trendy but sharp, and the gal at the front desk went above and beyond the call of duty to help me track down my lost luggage from the airline.
Location and style. Check in welcome was well...less than welcoming or informative.! A surly member of staff who appeared completely absent and disinterested. Yet, other staff were fantastic. Unfortunately our first impression was lasting. Such a shame. Would we return? For sure.
This is a great hotel in love it. I stay here a lot. The rooms are nice there big too. There is a couple of things they need to work on. They staff always have this bougie I'm better then you attitude every time I go in there now I don't know if it's just me or.... Second I wish they had an adult's only station on the t.v.
Location, staff and everything were great Nothing to complain about
The staff was excellent. Very cold pool. The parking lot needs better lighting.
The outside isn't welcoming because it's under construction But once indoors - it's a Cozy and elegant yet affordable hotel Again the exterior looks a bit scary
Bed comfort. Parking really BAD. COULDN'T FIND parking. We had my daughter at hospital. We came late. The check in and then relocation to hotel room for people is too far. That was quite a walk for me.
The feel and vibe of the place is awesome. It's a cute little building in a sea of mirrored skyscrapers. The guest staff were very friendly and helpful. The beds were very comfortable and there was plenty of space in our room to spread out and for my daughter to crawl around. Lots of great restuarants are within walking distance and the conference center is only 5 blocks away. They even offer to shuttle you over if you don't want to walk that short distance. The pool was a little cold, not too bad, but it could stand to be warmed up a degree or two. The fitness center is very small but adequate. It wasn't crowded when I uesd it but I could see that it could get filled up very fast at the right time of day. One of the 10lb and one of the 12lb weights were missing so I had to use the 15lbs to have a matched set. But that just made me work a little harder which isn't really a bad thing.
Clean rooms and walking distance to restaurants and other attractions in downtown Minneapolis.
I liked the location. AWESOME beds - very comfortable. I wish parking could be free and they would offer a complimentary breakfast.
The location was convenient. Short walk to US Bank arena. Staff was friendly. There was a dog in the room next door that was barking. We alerted the staff. Dog was still barking when we returned. Thankfully within 10 minutes of being back in our room it stopped.
Shuttle to Target Field Very pricey for this hotel. Had to pay for parking.
The staff was very helpful and courteous - even the parking attendents and shuttle service were fabulous. The restaurant staff and food was great and were surprised at the moderate prices and amount of food for the dollar. Keep up the good work. There seemed to be a low pitch whining / whirring of something --at all times in our hotel room.
1. Fast Check-in 2. Due to room availability, was allowed to check-in 4 hours priot to normal check-in time (Check-in is at 4, was able to check-in at noon) 3. Very Friendly Staff (At Check-in, In the Cafe, Cleaning Staff, etc) 4. On-site parking was well priced 5. Cafe/Restaurant/Bar/Lounge were nice onsite amenities I would stay here again. Rooms slightly dated and remote was slow to change channels on the TV (I am being overly critical here and this did not play into my rating).
The breakfast! Paying $17 for parking when I had a room! Parking should be free
When we arrived we were fist sent to a room that was not made up. We went back down to the desk and got a clean room. The general appearance of the hotel was ok. The beds were comfortable. Nothing great and nothing terrible.
We liked the fact that we could walk by skyway anywhere in the downtown Minneapolis area. We also enjoyed upscale amenities at an affordable price. Complimentary breakfast was included. We were late in departing the hotel one morning and we told the cleaning service to come back later but they must have forgotten because our room did not get made up. Parking is quite expensive.
The hotel was clean and the rooms were a good size with comfy furniture. The staff very friendly and always willing to help you out. Either by recommending places to eat, calling you a cab, or by doing anything else to make your stay enjoyable :) Also they had good happy hour prices and serve food 24/7! So apparently the hotel only "naturally" cools their rooms in winter and our room was very warm and there is no way to cool your room down then so we roasted the whole time we were there :( Also the fact that you have to take 2 sets of elevators to get in and out of the hotel was kinda inconvenient.
Pool dos high chlorine
Staff was pleasant and helpful. Rooms spacious and clean.
Very friendly staff that wanted to make sure you were taken care of. Hotel was updated and very clean and quiet .Location was very convenient; close to train, target center, and has the attached sky walk. Early departure and complimentary breakfast was ready prior to 6:30. Did I mention the 5 star staff---very pleasant to deal with at every inquiry! Great job folks!!!! Not familiar with Hotel layout; check in is on the H floor. Parking extra, underground, and you have to switch elevators to get to your room. No meal delivery to the room; not a major issue.
Large room, included breakfast, contemporary decor Awkward structure with lobby several floors above street level. Two sets of elevators - first to get to lobby, second to rooms. Underground parking very tight
Lesley Hanson at the front desk was absolutely awesome! She took care of a of control high temp problem in one of our rooms and made us very happy with Hyatt. We usually stay at the Commons Hotel, and we loved this (and Lesley!). Getting to and from parking was a pain the rear! Did not plan for the parking fees, you need to make this more transparent in your fees.