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Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Pros: "Impressive service... amazing crew, very friendly and professional"

Cons: "All of the less than good, obvious!"

Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Cons: "The plane is so old..,"

Pros: "very nice crew"
Cons: "my bagfage was lost"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Cons: "The plane was very hot"

Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "The attendants took great care of us. Super smooth flight."

Pros: "Wifi on Board"
Cons: "Nothing"

Cons: "We did not get two of baggage at the destination."

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pros: "Flight was on time and quick and comfortable"

Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Pros: "was very quick"

Pros: "Easy Boarding"

Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"

Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Pros: "Crew service"
Cons: "Flight delayed."

Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."

Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Pros: "captain was great."

Pros: "Overall very nice flight, even comes with free drink and snack"

Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Pros: "crew"
Cons: "food"

Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"

Pros: "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
Cons: "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."

Pros: "food good"
Cons: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."

Pros: "Crew was business only."
Cons: "More engaged crew. The"

Pros: "The crew was very nice , and very comfortable seats ."
Cons: "Everything was great"

Pros: "Crew pleasant, operations efficient."
Cons: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."

Cons: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"

Pros: "SAS has offered great service on two flights this past week. Look forward to flying them again."

Cons: "Landing was hard but that is always the case."

Cons: "Everything was excellent"

Pros: "Good service from flight deck and cabin crew. Clean and comfortable"
Cons: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Cons: "Late departure. No roof during queuing for loading and rain..."

Pros: "Getting off the plane."
Cons: "SAS like other airlines gives you a chance to bid on a nicer seat. If the offer is accepted, your card is charged the amount you bid and you are upgraded. If your offer is not accepted, you keep your seat and are not charged for bidding. I placed a bid for a nicer seat and was informed the day before the flight that my bid was rejected. But when the plane was boarding, I went to the man at the desk and asked if the plane was full. He informed me that it was not, and that I could pay roughly $300 for economy plus, or $1000 for business class. Online, I was ALLOWED to bid $200 for the economy plus seat. If they are going to reject this offer and then have the seat fly empty, they are a bunch of dicks. They had a chance for me to be a happier customer and to make more money. Now they lost both. What was also terrible is that when I family with an infant was moved up a few seats, I suggested to the lady next to me who wanted the newly vacant aisle seat that she ask the flight attendant for it. The flight attendant said it was fine. As the lady sitting next to me went to her her new seat, and old man from a few rows up took it. Another flight attendant had promised it to him. So, now the two of us are crammed, she's pissed that the seat she said she could have she couldn't, and I'm there like "My god, they wouldn't even take my money to let me have a nicer, EMPTY, seat." Poor communication, poorly run. Try another airline."

Pros: "Great movies."
Cons: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."

Cons: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."

Pros: "Everything"
Cons: "Nothing to hate"

Pros: "Timely & helpful"
Cons: "Nothing"

Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Cons: "It was exceptionally on time. Very informative captain without being chatty. Crew was efficient but not very friendly. Food was tasty and sufficient."

Cons: "Internet page for buying excess baggage was difficult to understand."

Pros: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Cons: "See above. Sorry. Nothing was good. Came in 10 mins early!"

Cons: "Only one free soda. Beer and wine for a fee."

Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Pros: "Nice planes with all the basics you need"
Cons: "Terrible food"

Pros: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Cons: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."

Cons: "On time, efficient, friendly staff"

Pros: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Cons: "There were no problems"

Pros: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Cons: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."

Pros: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Cons: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"

Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Cons: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Pros: "Legroom"

Pros: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Cons: "The flight was 1 hour late."

Pros: "On time and courtesy"

Cons: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."

Cons: "No priority check boarding for business class in Compenhagen"

Pros: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Cons: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."

Pros: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"

Pros: "People were nice"
Cons: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."

Cons: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."

Pros: "Quit a lot space for domestic flight"
Cons: "No drinks no food. We pay a lot of money for seat"

Pros: "Comfortable seats."
Cons: "Entertainment center was not working for left half of plane (which included me). Crew was extremely lazy. I asked for a coffee and she told me to get up out of my chair and follow her to the back to get the coffee. Why couldnt she just bring me my coffee? My friend had the same issue, he asked for water and she had him come to the back to get it."

Cons: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"

Pros: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"

Pros: "Everyone was friendly and helpful."
Cons: "Would have liked more options for Movies."

Pros: "Plane was clean and comfortable"
Cons: "Seated by toilet which Ididn't realize"

Pros: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Cons: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"

Pros: "I wish there were more snacks during flight."

Cons: "Crew service is very poor"

Cons: "My luggage was lost"

Pros: "Food good, free drinks. Great entertainment system. Crew nice."
Cons: "Full flight."

Pros: "On time. Efficient boarding."
Cons: "Not even water or coffee was free. Charge for everything."

Pros: "nothing"
Cons: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."

Cons: "The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space ."

Pros: "The crew was Excellent the seating was good.."
Cons: "Nothing everything was good"

Pros: "First experience flying business class -- and Aer Lingus has it down to a science! Great food (maybe too much actually!), friendly attendants, great service -- and the most wonderful pods that allow you to lay out flat for a snooze, complete with duvets and pillows."

Cons: "The check in was horrible. You could not check in online for this flight. This was an issue with a lot of people. The check in line I got there 2 hours before my flight and waited an hour in line just to get to the counter. The line was still long after I had gotten to the counter. It should not take that long for a line to move especially if you get there 2 hours beforehand. The flight You had to pay for a snacks, water and sodas. The flight was 2 hours we can’t get a water for free?"

Pros: "The flight attendants on the plane were friendly an d helpful."
Cons: "Boarding was disorganized. There was no reason or logic as to how people board the plane. People sitting at the back of the plane boarded with people sitting at the front of the plane. No in flight entertainment. Seating was tight. When we landed in Dublin we were ushered onto a bus to our connecting flight. I wish they had mentioned that would happen."

Cons: "After attempting to check in at the baggage machine, we were told we had to go through the check in line. Then after waiting 60 minutes in line at the Aer Lingus counter we were told we were 15 minutes past the boarding closing time. So even though we were still an hour before our flight we couldn't get a boarding pass to get on the plane. We then had to pay $150 x 3 to get on the same flight the next day. We will never fly Aer Lingus again and will never fly through Dublin again."

Pros: "Professional staff"
Cons: "Slow boarding"

Pros: "The crew was very helpful and has provided lots of water now and then, wich was really relieving on the long distance. The seats were quite comfortable, the food quite all right."
Cons: "The flight was delayed wich caused a lot of stress bevor, while and after it, 'cause of the connection flight, that we were afraid to miss. We've got the connection at the end, but the luggage didn't come with us, so a luggage investigation was needed. A lot of paperwork and stress, hopefully I'll at least get it back soon. Entertainment wasn't available for several hours, it was an error in the system or something. Some of the seats have had it, others have had not. It took them hours to fix it."

Pros: "Easy boarding"
Cons: "Arrive a day later no sleep to LOST MISSING bags for both myself and my daughter."

Pros: "Price"
Cons: "Online check in does not work, ever. Late boarding all 4 flights inconvenient access to boarding pass. Was required to stand in line for 30 minutes to get boarding pass for connection instead of getting boarding pass when I left. Also, no kiosk to get it myself. Just about missed my connection do to these delays. No one is in a hurry at this airline"

Cons: "Our previous flight arrived late. We were issued boarding passes 40 minutes before take off, they closed the gate 2 minutes before we got there."

Cons: "Overall poor customer service!"

Cons: "For some reason I am not sure of the flight was late taking off. I think the plane may have been delayed before arriving in Dublin."

Pros: "Flight was great! Staff was friendly and attentive, plane was on time as promised! Really a positive experience."

Pros: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"

Pros: "I got home safely. Got some food long flight."
Cons: "Gate announcer called for priority board and section beyond. Before adequately completed called for next section of rows to board. Those rude people crammed into the incomplete boarding line previously announced. Yes, we have assigned seats but overhead luggage often ends up way forward of rearward owners leaving forward passengers no place for convenient overhead storage. The cabin wait staff is ill trained for customer service. They seemed to only have requirements to check off on a list. We will likely make every attempt to not fly your airlines again."

Pros: "Price of flight."
Cons: "Paying for extras."

Cons: "The plane interior needed maintenance. The seat pocket in front of me was falling off, and things were tattered"

Pros: "A replacement plane did not take hours to get set."
Cons: "Flight was delayed by 1 1/2 hours as another plane (Titan) was used as the scheduled plane was not operational."

Pros: "I didn't like anything!!"
Cons: "Everything!"

Pros: "The destination, the time and direct flight."
Cons: "When I got to check in at the airport I found out I had to pay $100 per bag. This was never told to me when booking. I was also made aware that if I had booked my bag when I checked in on line each bag would have been 75$ . Of course I hadn't checked in on line and this was a huge surprise."

Pros: "Short flight so no food"

Cons: "No complimentary drinks of any kind."

Pros: "Prompt Rebooking. The new schedule was better the original schedule with fewer connections."
Cons: "My original flights from Dublin to London and London to Munich were cancelled. The booking agency Webjet did not inform me about the cancellation. I noticed changes to my schedule three days before the flight and requested a rebooking. The entire leg to Munich was rebooked by Webjet but again I had to call and ask for an update since they don't issue a second round of confirmation emails."

Pros: "It got me there."
Cons: "Had to pay for sodas."

Pros: "Nothing too exciting about the flight. It was a short connecting flight to our next location."

Cons: "delay before take off was one hour"

Pros: "Flights were on time. Planes were clean and comfortable. The food was ok - the ice cream was great as was the extra water."
Cons: "Some better food quality would be great."

Cons: "No complimentary refreshments offered, not even water."

Cons: "Chaotic mele in the cabin as people used both entrances and met in the middle."

Cons: "Accidently left my Amazon Kindle in the seat pocket. I tried to contact Aer Lingus and have yet to get a response. Not to mention how hard it was to try to contact someone."

Pros: "On time. Reached early"
Cons: "No compliments of drinks"

Pros: "Called the customer service to attempt to check-in online wasn't able to do it.the rep was hard to understand and he decides to hang up on after waiting 18 mins.called 2nd time I was on hold 15 mins asked for a supervisor. I told to call aer lingus to check in."
Cons: "The flight one flight attendant was just rude before take off my blanket was on my sit, she takes it and puts it inside the overhead and says you can get it back once we take off. Don't understand the meaning of that??? Then the same attendant was giving out breakfast sandwich I had to convince her that my son didn't get a sandwich. They walked by with the coffee cart she COMPLETELY IGNORE ME. Same thing for water. Bad experience with customer service center and one nasty attendant."

Pros: "Seats comfortable even with my disabilities."
Cons: "Assistance seats all taken by able bodies. No room for disabled. Not enuf staff for volume of disabled rendering a delay to our flight E1 273."

Pros: "Quiet, short"
Cons: "Nothing"

Pros: "Everyone very helpful"

Cons: "Poor gate service, insufficient information on flight, which was flown by Aer Lingus."

Pros: "Friendly efficient Staff. On time baggage both in Zurich and in Dublin almost literally as I got through passport controls. So I could not have asked for better."

Pros: "All was ok on trip. We didn't have food or drink."
Cons: "The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150."

Cons: "no entertainment or food on this short flight so can't assess."

Pros: "Flight crew should have not set our expectations after leaving Paris one hour late then sitting on tarmac in Dublin with the hopes we would still make our connecting flight. Stress level was karen higher by this point"
Cons: "Took us 14 additional hours to make it home. Airline and connections should be more realistic."

Pros: "I appreciated that Aer Lingus kept track of our vegan food choices for all 4 flights and and every flight flew on schedule. Watching movies without an extra cost was appreciated. Attendants were all very nice."

Cons: "Had to gate check my bag which is fine, but it came out hurry min after everyone else's"

Pros: "Staff is great, attractive, and polite. Seats are comfortable. Everything was great."
Cons: "I'm not sure if it is the fault of Aer Lingus but the gate is not know until the last minute. Flight takes of at 8:50 and they don't post the gate until 8:00"

Pros: "Better than average food is served."
Cons: "As with all air travel, no leg room and it's impossible to sleep if you are at all larger than the average toddler!"

Pros: "The crew was awesome and so accommodating"
Cons: "Not the flight/airline fault, but the getting through us preclearance was a nightmare"

Pros: "Everything was great especially being able to go thru US customs in Dublin !"
Cons: "The seats are just not big enough for my family ,no legroom and to narrow ."

Pros: "Great boarding experience, good food"
Cons: "Speakers for entertainment were ridiculous, poor ear speakers made it impossible to hear selection. I opted to use my own ear buds and iPad for entertainment. Seating was very poor for an overnight flight I expected more room and at least would have liked to sleep with my head on the tray but with the passenger in front of me leaned back there was barely enough room to get up and use the bathroom"

Pros: "USA immigration at Dublin aerport"
Cons: "Buying drinks st ridiculous high prices on the flight. Sests with restricted legroom because of entertainment boxes."

Pros: "Everyone on the crew was very friendly, even for a short flight."

Pros: "Quick boarding as we arrived towards the end and off quickly because we were seated at the back of pane. Crew were very friendly and flight was very swift."
Cons: "Food and drink was good but quite expensive"

Pros: "Good Crew, Good Flight"
Cons: "better movie/entertainment selections"

Pros: "There was a guy snoring before we even took off in the air and the cabin crew told him it waa disturbing some passengers and I was so grateful for that!"
Cons: "I missed the food trolly when I went to the loo because the journey only took an hour!"

Cons: "I am a student and my first time to aberdeen. Lost my bagage .. in otherwords did not receive it!!"

Pros: "Easy trip, well managed, efficient"
Cons: "No drink or snack unless you pay for it"

Pros: "On time boarding and enterteiment"
Cons: "Need to buy drink. (Water)"

Pros: "Flight was not even half full which made it extremely comfortable because there was an empty seat by me."

Cons: "Please fix the boarding process."

Pros: "Smooth boarding Helpful crew"
Cons: "Leg room"

Pros: "Crew diffused grumbling of passengers for delays."
Cons: "Late."

Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"

Cons: "Cramped seating."

Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"

Pros: "Nothing"

Pros: "Nothing"
Cons: "Everything"

Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"

Cons: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such for the trip. Boarding was delayed by 35 minutes."

Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."

Cons: "See above"

Cons: "Aside from not being able to leave for almost a whole day, they lost our luggage upon arriving to Los Angeles."

Pros: "Nice high tech tvs to watch movies and tv shows"

Pros: "Everything was great"
Cons: "No complaints"

Cons: "Could not check in online"

Pros: "See above."

Pros: "Almost everything"
Cons: "Airplane traffic in jfk"

Pros: "Short flight and good snacks"
Cons: "Flight was late then we had some other system reload delay. Extra tough after already flying 10+ hours and a 3 hour layover."

Pros: "All went well. Everything was comfortable"

Cons: "We need more space!! You know that, we know that , everyone knows that"

Pros: "Not bad experience on board"
Cons: "Buses to load and unload a 777? Is this a joke?"

Pros: "Very professional staff"

Pros: "We made it to our destination."
Cons: "The airline misplaced our stroller and one of our cases. We felt abandoned."

Cons: "Took 4 hours to get through jfk on arrival. Lost my bag which took 2 days to arrive at my home."

Cons: "My original arrival in Houston was to be at 6PM, I landed at 2:30 AM, that about sums it all."

Pros: "Nothing"
Cons: "Everything"

Pros: "That we did not fly British Airways."

Cons: "The arrangements by Kayak did not allow me to make my connections on time. I missed the connection from Heathrow to Manchester. And only made the connection from Manchester to Heathrow because I was escorted in a wheelchair."

Cons: "Very slow operations at the Heathrow airport."

Cons: "Lost all our luggage"

Cons: "Poor air hostess service"

Cons: "Landing was rough. Very rough."

Pros: "Nothing"
Cons: "Our British Airways flights were cancelled going & returning on the trip. This resulted in rebooking in both directions, at different points in the trip. The cancellation on the return trip was extremely inconvenient since we didn't have a phone to contact BA. After wondering the airport on the day of our departure, for a BA representative that could help, we were directed to a ticket sales office. Then after waiting for another one (1) hour in a line, the BA representative rebooked our return flights. This was not a good way to start or end a trip!"

Pros: "I don't think there is anything more I could ask of an airline."
Cons: "At this point, there was nothing not to like."

Pros: "Heathrow Terminal; Check in easy. Staff knowledgable Security smooth until you reach carry on check. Disorganized area very cramped, 3-4 individuals at a time to place items in trays."
Cons: "Gate not assigned until 1 hour before boarding but this issue would be workable if the assigned gate is A. I am 68 years old the trek to gate C was ludicrous."

Pros: "Not much"
Cons: "It took us over an hour to board. There were 3 lines. 3 attendants. One attendant would leave and we would be left standing there for 20 min. Then they lost my luggage. After 1 day they said they found it in Rome. Each day I would call and they said Rome wasn't sending it. They said they were in India and they couldn't do anything. Finally after 5 days I got it"

Pros: "Was able to move a passenger so that we had an empty seat between us in a row of three."
Cons: "BA check-in system down and could not get a boarding pass. Could not proceed without one and could only get one via a long wait in the "assistance" line. Departed an hour late due to a passenger not getting clearance to leave the country and then for them to remove their luggage."

Cons: "Could not check in advance. At least this was not clear to me from the email notification."

Pros: "Was on time"

Pros: "I like everything except for the delay of departures"
Cons: "The flights were delayed both ways. On the way to London it was delayed 45 minutes and 1 hour 45 minutes on the way back to San Francisco"

Cons: "We were not able to prebook or buy a seat because of a glitch with the computers in Geneva. We were crammed in a middle center row!"

Pros: "FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID)."
Cons: "The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;"

Cons: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"

Cons: "Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes"

Cons: "Strike delay. Very poor food. Cramped chairs. I flight entertainment"

Pros: "Crews are nice n snacks are okay."
Cons: "Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!"

Pros: "The crew was not grntle"

Cons: "OK flight, evening Business class"

Cons: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Cons: "No food"

Pros: "Even though the plan was full, the boarding process was quick."
Cons: "Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile."

Pros: "Seamless boarding, departed and arrived on time."
Cons: "Very surly and unhappy looking crew"

Pros: "All was well but missed my bag and one opened"
Cons: "Missed my baggage and one was opened and wrapping removed"

Pros: "I don't think I say anything I liked."
Cons: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Pros: "The flight itself was pleasant."
Cons: "The trip was apparently booked as a flight to Madrid with a one-night stopover in Milan and yet the ticketing staff told me that I would not be able to check my bag to Milan since it would go directly to Madrid. I found this to be very odd since I booked a multi-city flight through Kayak. I was also unable to use TSA pre-check with Alitalia, which was inconvenient."

Pros: "The staff was kind and helpful. The business class was good and the updrafts was really worth it"
Cons: "Entertainment was poor ."

Pros: "Pleasant normal flight."
Cons: "In-flight announcement was very very quick and hard to understand."

Pros: "short peaceful ride. Not much food could be served."
Cons: "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."

Pros: "Nice new plane (Embraer), row 4 had long seat pitch"
Cons: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Pros: "Good flight"
Cons: "Too short time between the flights, almost lose the connecting flight."

Pros: "Nothings"

Pros: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Cons: "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Pros: "legroom and quick"

Cons: "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"

Pros: "They had drinks"

Pros: "The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra"
Cons: "The plane looked old and dirty"

Cons: "SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE."

Pros: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
Cons: "Hmmm"

Cons: "Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again."

Pros: "KLM Flying Blue App ( which I didn't get to use because they switch to Alitalia at check in)"
Cons: "KLM switched to Alitalia right at online check in time, which made things very confusing. Even the flight number changed. It would have helped if KLM would have let customers know this in advance."

Pros: "Crew was ok.."
Cons: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"

Cons: "The flight departed one hour late."

Pros: "In flight entertainment was good. Lots of choices. Plane was clean. Staff was friendly."
Cons: "We had only an hour for our connection. Ordinarily, this is enough time. However we had to go through passport control during the connection and we almost missed our flight. When traveling internationally, this should be considered. Rome airport (FCO) could do a better job of managing passengers with quick connections. It was a mess."

Pros: "I had not flown overseas in so long that I had forgotten how nice flying could be. The flight attendants were especially attentive and helpful. Not only did we get a "free" meal, but it included white or red wine if desired. I felt like I was experiencing what flying used to be like in an earlier time."

Pros: "I didn't"
Cons: "The flight was only supposed to take two hours but instead they sat around for another hour and a half or so and then there was so little leg room that my knees even if I was all the way against the back wall showed into the seat in front of me so bad that I had to stick them out in the aisle and said crooked and then my seat would not latch"

Pros: "Flight was quiet and smooth"
Cons: "Food was substandard Leg space very crummy"

Pros: "Entertainment choices, boarding efficiency, helpful staff"
Cons: "Delayed departure - then even more delayed arrival - stuck on tarmac. First row of extra leg seats are extra narrow to account for entertainment system."

Pros: "Wine was offered complimentary to the meal"
Cons: "Boarding process was a mess, flight was late due to the confusion. Crew took forever to collect trash after the in flight meal was over."

Pros: "Nothing"
Cons: "You lost my luggage!!!!!! Now I'm standing in a long line with other lost luggage people. Düsseldorf is not a large airport and there was ample connection time. Not the way I wanted to start my vacation. Instead of driving south now I'll be waiting at the airport all day On the flight the seat in front of me folded back all the way to my head! How does that happen?"

Pros: "Nothing"
Cons: "Really old plane, nasty food and rude flight attendants."

Cons: "They forgot my luggage but knew exactly where it was was and got it to me the next evening."

Pros: "Easy booking and boarding. Flights on-time very nice catching next flight in and hour and have to go through customs and change tefminals. Didnt feel extra anxiety about catching next plane"
Cons: "Our entire row of inflight entertainment was not working. It wasnt a huge deal but it would have been nice on an international flight LAX to Rome 11+hours. Also limited drink options. Water or cola from bottle and sm serving sizes. It would have been nice to have option of can or cup."

Pros: "The crew was great. Very attentive"
Cons: "No entertainment. Food was ok. Seats not comfortable for business class."

Cons: "90 minute delay on a 110 minute flight!"

Cons: "Very small seats and too warm!"

Cons: "My flight was cancelled and didnt get information from the hungarian ground staff about the reason. They just changed it for Austrian Airlines but I don't like Austrian Airlines and i had also an Insurance for this ticket. After a long conversation I could fly by Lufthansa with stopover in Frankfurt."

Cons: "My luggage was not loaded on the aircraft! I have NO clothes for a special event! Unacceptable!"

Cons: "staff was nice, lost my luggage, and it was 8 hours late, i paid 2x to leave earlier, and got in later than the cheapest flight"

Pros: "80 euro return from MLA to Rome, including bags. A snack & drink provided. Beat ryanair hands down!"

Cons: "Alitalia is a Bullshit company, we were late to our connection because of the air line, they told us the next flight is waiting for us, but they didn't... We got tickets to the next flight with no compensation and they lost our snowboard case."

Cons: "Worst airline company ever. Lost my baggage for 4 days although a friend of mine on the exact same flight with me received his. I'm on a snowboarding trip and they lost all my gear and basically made it impossible to enjoy my vacation. I sent 3 emails and no one has contacted me yet! I agree that these things might occur but the airline has to take responsibility for their mistakes and address the issues. WORST airline I've been to, if you are thinking of using it I double insure everything and don't count on them to be responsive!"