6.0
They were great taking me to the airport, and the car was good…. Picking up from the airport, there were no signs where to go and they wanted me to wait another 15-20 minutes for a ride to the counter and they are only 3 minutes away!Reviewed 7 May 2026
review from![kayak]()
2.0
Don't get scammed!!! I booked with Avis through QEEQ with the belief that AVIS is a reputable brand. After booking, I read countless reviews about people being scammed by AVIS at SJO and LIR in Costa Rica, so I came fully prepared: international driver’s license, printed voucher, Visa insurance letter and policy, and I even videoed the car at pickup and drop-off. It didn’t matter. I booked a full-size/premium SUV for $698.75 USD and was given a Nissan X-Trail instead, a lower-class vehicle, while being told it was “equivalent.” It isn’t. No price adjustment was offered. The final bill came to $1,136.78 USD, over $400 more than booked—with charges that don’t resemble the original agreement at all. I was told at pickup that it would be corrected at drop-off. It wasn’t. At drop-off, they refused to provide proper documentation. The inspection just said “All Good”, no signature, no name, no receipt. The agent wouldn’t even identify themselves. The damage deposit is still being held by Avis (not Visa), despite their terms stating it should be released after return with no damage. Instead, they later claimed it takes 15–30 days, contradicting their own agreement. Avis Costa Rica operates as a franchise, so AVIS International has no authority over them and they've become a fraudulent operation consistently scamming tourists, ignoring booking contracts, adding extra erroneous fees, refusing to release the credit card holds, refusing proper documentation, refusing to follow their own terms and agreements that they provide you with and there is zero recourse. Don't get scammed. Book elsewhere, AVIS will be more expensive and far more stressful than elsewhere.Reviewed 14 Apr 2026
review from![kayak]()
6.0
The place was OK. The people were a little pushy other than that. It was good.Reviewed 21 Mar 2026
review from![kayak]()
4.0
When I arrived to pick up the car, they said they didn't have my car and that I booked it at the wrong airport. When I insisted that they look into it further, they refused. This cost me $30 in international calls to resolve as well as $30 in Uber charges. I would like to be reimbursed.Reviewed 26 Feb 2026
review from![kayak]()
10.0
There was a bit of waiting for pickup and drop off but everything was fine. Best car I have rented in Costa Rica.Reviewed 1 Jun 2025
review from![kayak]()
4.0
You have to purchase insurance through Avis directly, I purchased it through Kayak with my booking however they said it didn’t count and made me buy another.Reviewed 5 Jan 2025
review from![kayak]()
4.0
I rented a full size sedan for a price of $28. At the location, they added mandatory Costa Rica Insurance, concessonary fee, etc for a total of $156 for a Nissan Quashqai. Very deceiving pricing which creates a lot of friction with the customer. Wasnt aknowledge as a AVIS Preferred member.Reviewed 12 Sept 2024
review from![kayak]()
2.0
the price was higher than in the reservation and I am not talking about additional insurance. scammersReviewed 9 Feb 2024
review from![kayak]()
2.0
Disappointing customer service: Never got an answer from Avis Costa Rica on the additional insurances despite few reminders. Cancelled the car rental booking and chose another companyReviewed 14 Mar 2023
review from![kayak]()
2.0
Don¨t rent in Avis.Reviewed 13 Oct 2022
review from![kayak]()
2.0
Worst rental in Costa Rica.Reviewed 13 Oct 2022
review from![kayak]()
