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Great location and tidy rooms. Panorama terace was not worth the hype.
Excellent central location. Room well-laid out,warm,comfortable, very clean, nice hot shower. Stunning view! Plenty of choice at breakfast. Queues to check in. Very loud music outside hotel which started about 22.00 and was still going strong at 2.30, when I finally fell asleep. Coffee cold at breakfast, as they put it in pots which were then left on the table throughout breakfast service.
Good location and good breakfast
Location. Nice room but small, Great view Quality of accesories, ie. towels, toilet paper, soaps and shower products. Also they charged guests to access their Panorama Terrace which is advertised as a positive point to the hotel, we found this a bit rude to say the least. Breakfast was expensive and there was no cheap option for my wife who doesn't eat much for breakfast
Awesome location with perfect view which I do not regret I requested. Good room with perfect design and huge window. 1) Slight wind from under the door. 2) Some sound from probably disco bar or something late at night. 3) No free WiFi internet even in the hall!!! 4) No space in fridge for our own food. It was stuffed with their expensive mini-bar stuff.
the Sunday brunch! room was a little bit small - no much room between bed and desk
Clean room with great location. The Internet access was very expensive. Restaurant was well furnished and great service but the food was a joke.
The toilet facilities are not satisfactory. It is a problem, that the toilet almost is situated in the middle of the room with poor privacy.
The breakfast was amazing. Rooms very clean. Hotel ideally situated to get around Berlin.
Location was great, and the bar was really nice too. on arrival we were told that the bar on the top floor did not exist anymore so that was a little disappointing. on arrival we were told that the bar on the top floor did not exist anymore so that was a little disappointing.
The location of the hotel for fantastic for sightseeing - very central with good access to busses and trains. The staff were helpful and the accommodation very comfortable. Will definately stay again. All good
Great location only five minutes from metro and train stations, shopping centres and restaurants. Hotel clean and comfortable. Reception staff very efficient. Wifi extra charge (very expensive) in rooms and only free in reception area. Hotel expensive.
Very clean modern hotel, ideal location for our 1st trip to Berlin, would not hesitate to stay there again.
The location is really good. Breakfast excellent, good price. Room interior was really nice and bed was super. Next Berlin trip I will also stay with you.
The staff, the balcony, the room and the aquriam.
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
service staff was very helpful and polite, above expectations room could be warmer
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
Comfort and security.
The hotel was great - the staff was friendly and helpful, breakfast was good, the rooms were remarcably clean. We liked the concept of the hotel.
H2 hotel fully booked on arrival, upgraded to Ramada next door, so this review relates to the Ramada.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
the situation, comfortable beds, clean, good breakfast and timetable
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
central location, reasonable price no bath tub, internet expensive
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Friendly and helpful staff. Clean and well equipped room. Wide choice of breakfast foods. Good location relative to tourist sites. Nothing.
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
Reminds me of a Kimball or Westin chain - chic and comfortable. Great location in the heart of everything. Friendly staff gave me a complimentary beer.
Service by all employees, front desk, restaurant and housecleaning Good Restaurant with fair prices Good breakfast Nice modern room Good WiFi Easy access to public transportation It would be rated excellent if the Air Conditioning cooled the room! The room was too hot at night even with the thermostat set to the lowest position and fan to the highest. Made it difficult to sleep.
very central no porter to help with luggage.
I was a bit disappointed as I expedted a better design/ quality. I booked a superior room but actually got a 30m2 double room with just one window. Also the traffic noise during the night was a bit ennoying. I would not recommend it to others as you can get better accomodation for this price, e.g. the "Q". Please see above
Near Alex Platz and nearby bakery and minimarket.
It was calm, clean and comfortable, and the staff were welcoming and helpful. Felt that the supply of tea/coffee bags was inadequate, they should have been replenished each day. We also felt that the breakfast was mean and overpriced for a hotel of such a category.
My husband and I stayed at this hotel for 5 nights and we had a wonderful time, we stayed in the executive suite which was large bright ,modern and clean all in all we enjoyed our stay at Lux 11 and would definately stay there again as the location was also good! A couple of the reception staff were not so friendly and they forgot our morning wake-up call, luckly I woke up anyway!!
Great unique and hip hotel for young travelers, fantastic location. Poor option of late night food & staff did not mention breakfast was extra (appeared as though it was included).
I liked the restaurant, excellent food and very nice service. Location is great too. Reception area and friendliness of the staff too. The elevator and the corridor leave an impression that you are entering an old building; not very fancy for a design hotel. The room was very cold when I arrived (the guests are supposed to turn the heating themselves?!). Also the view on the backyard is not very nice either.
Location of the hotel is good. Many restaurants and shops around the area. The hotel staff did not give good instructions for public transport. The tap in the sink is very low makes it very inconvenient to use. You may not want to share your room with a friend that you are not too familiar with because its a open shower and sink area which is right next to the bed.
Excellent location. Staff are friendly & helpful. Design of room is very modern, amenities used are of good quality "Aveda".
everything was very good, the size of the room and the price were excellent
Great location for Mitte district, travel, shopping etc. and very good hair salon downstairs. Staff were not at all helpful when asked to assist with restaurant bookings/recommendations or usual requests that you might expect to be met e.g. a telephone call when the room is ready as it was delayed when we had arrived. Furthermore, we paid for a balcony room but did not get one. When we complained about this upon receiving the bill, we were told that some superior rooms had no balcony.
Close to restaurants, shopping, public transportation, Museum Island. Rooms are good size. Roof top restaurant-area has free snacks all day. Good breakfast with hot entrees. Room is a bit dark. Television doesn't have enough channels in English.
everything! amazing design features, really great staff, good size room, good breakfast. nothing.
It was different from what a standard hotel is and the experience was great.
The location is great, the staff was very friendly and tried to remedy the problems that occured. The business lounge is very comfortable, has a beautiful view and offers drinks and snacks 24 hours which is very convenient. The design of the rooms is good, but not always very functional. Given that so many problems had occurred during my stay, the manager offered to invite me for a free stay next time. The heating did not work, it was cold in the room. I was offered to move into another room, but the staff could not find any free room where the heating functioned. The tiles in the bathroom/toiled are not heated and cold which is very uncomfortable. The room I moved into, had no slippers, the tv screen was blurred, a plug hang out of the wall and the toilet door knob fell off when opened. I drew this to the attention of the staff - I got some cheap spare slippers (not the original camper ones as foreseen). The hotel is quite new, but for the image the hotel wants to give and the room price, it was too many problems that the staff should have noticed and not the guest. Also, the bill should have been reduced significantly out of courtesy.
I appreciated the helpful staff. They were great and went out of their way to provide you with what you requested. It was great to have access to internet without paying a fortune, especially when I was reviewing places online that I wanted to visit while on my trip to Berlin . The lounge was wonderful for drinks, snacks and breakfast. It was available at all time. The website does not do the hotel justice. It gave the appearance as "hostel" like, but it was nothing like that at all. The rooms were simple and spacious and very comfortable for sleeping. A very modern design feel. Because the hotel was so new, it did have a new smell that was overwhelming at times. I did not like having a room across from the elevators. I found it noisy, especially late evenings or early morning. I would have liked a few more english channels on the tv. I was out during the day so to relax in the evening with some variety other than news and one other channel would have been nice.
Good design hotel with cool service concept.
Location close to heart of Berlin with a short the major museums, Unter den Linden, the S-Bahn. Immediate neighborhood is lively, interesting, and fun has much to offer in the way of shopping, cafes, markets, historical sights. Everything is within easy walking distance. Hotel staff is friendly, helpful and well informed. Upstairs cafe which serves breakfast and healthy all day snacks is a real bonus, as its adjacent self-service bar, computer stations and comfortable lounge area all with great views over the neighborhood. We thought that the shower and bathroom at the window side were brilliantly designed with worked well as office/dressing room/bathroom combination. We appreciated the many electrical outlets. Free internet worked well.
Nice design (for creative people), good bed (possible to get enough sleepl), friendly staff, near the center of the city no
the bed in room was the high light,staff behind bar were very help full the room are to small with very poor wardrobe,the apple was hard to use with the staff not bothering to show the room or facalaties
Excellent location, very friendly staff, comfortable room, great design. No problem with early arrival, i.e. I got my room about three hours before the official check in time. The tiny Weinmeister street gets clogged with traffic in the mornings and is noisy (yet location is worth it). Breakfast is a la carte only (I prefer buffet). Some may dislike the absence of minibar in the room. But these are not serious complaints, all in all the hotel is really great.
Nice location, wonderful design, very clever staff, I liked the 24h breakfast concept a lot! wonderful bed. home like atmosphere in the bar. Egg and bacon cold when breakfast served at night
Very good location, innovative 'high tech' decor and facilities, very helpful and friendly staff with good english if needed. Liked iMac and nice washroom / shower. Room had some lack of storage for clothing and no bedside table in rather unconventional design. Relatively expensive for drinks / breakfast.
Great design hotel with lovely and helpfull staff
New hotel, very comfort and clean room Air condition not working properly
It was a great hotel, very clean, nice staff, good breakfast and the location was the best! It was not possible to switch off the light in the ceeling to only use the TV, bathroom or bed lights. Very frustrating!
location, cleanness, simplness, easy modernity and style, and that it was brand new the fact that we had to ask for additional soap and shower liquid, becayse we did not get any new ones the next day.
Friendly helpful staff and great modern hotel in central location.
Excellent location. Well appointed room (it felt better than a two star) and helpful staff. Clean, well serviced, quiet and comfortable. Nice breakfast too. No complaints.
excellent location, cleanliness only one power socket in the room
The quiet and relaxed feeling in the hotel There was not much space to sit at breakfast and a lot of lines to get to the drinks and the food
The Hotel is fantastic great modern feel, staff were excellent, good mix of restaurants within 2 min walk, Breakfast was buffet style and great value at €7.50
Easy to find, great value for money, friendly and helpful staff, fantastic location
Great Hotel...It's our second time in this hotel.. and it won't be the last...
Very clean hotel with no-nonsense rooms. Quite good if you don't plan to stay in the hotel the whole day.
The helpfulness of tghe staff and the excellant breakfast
proximity to Alexanderplatz. Quiet. Warm. No tissues in room. instant coffee.
The central location of the hotel. Very helpful staff speaking good English. Noisy building work outside starting at seven in the morning!
Room was clean, beds were comfortable. I would never stay again, there was a night club over the road that was still open when we left at 8am. Noise all night
I liked that the hotel itself was quiet. Staff was very helpful. It was very noisy outside the hotel. There is a tram line right in front of the hotel. Also, there is also a disco club located on the opposite side of the street, so Friday and Saturday nights may turn into a nightmare for those who wish to sleep.
Nice, modern and new hotel. Breakfast was very good. Excellently situated in Alexanderplatz. Air conditioning was not very efficient or it was not enabled.
A clean Central hotel. Basic but modern facilities. Would stay again.
Modern and new rooms and facilities Scaffolding outside my room so could not leave my window open.
the convenient location to transportation and easy access to shopping the A/C did not work properly but fortunately the weather was good and so we left the windows opened