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Excellent hotel, helpful staff fantastic place to stay.
Excellent all round facility. Great location.
The hotel was comfortable, quiet and in a perfect location. N/A
Googd breakfast and space in the room Lack of drinking water in the bedrooms free of charge
Breakfast was excellent. The U station only a few step from hoteldoor is a godsend. The guys in the lobby were all very helpful and efficient Acctually no.
Front desk staff very friendly, informative and helpful. Rooms very comfortable although could have used some extra pillows. No tea or coffee making facilities in the rooms and room service for tea ridiculously over-priced. €8 for two teabags and 2 mugs of hot water. The cafe across the road makes better tea for a lot less. Had book a double and got two single beds pushed together. This is not too bad but the two single duvets were far too small.
The breakfast, the location and the room
Great location close to Check Point Charlie. Friendly staff, well furnished, comfortable and clean rooms. Quiet. No bath
centrally located, but still very quiet, roooms nice and comfortable, friendly and helpful staff bar could be opened earlier than 6 p.m.
location near metro station; bright clean comfy room; friendly helpful staff hard to avoid getting water all over the bathroom floor when showering
Very good value, good location next to the Kochstrasse U-Bahn station and of course, Checkpoint Charlie. Clean, quiet rooms.
Central location (next to Checkpoint Charlie) in the Mitte. Friendly staff who were never too busy to make you a cup of coffee at the bar.
Location was very good. It would have been nice to use lobbys internet without cost.
The service was excellent and the hotel staff were always polite and very helpful.
The room was a good size with a bath & shower and a view overlooking Berlin streets , Location was very good for sightseeing, The staff were very helpful with information on where to eat , drink etc. and even booked resturants for us . We as a couple cannot fault the hotel in any way
Very central, next to Gendarmenmarkt and at a walking distance of Unter den Linden. A design hotel, very clean and big. A perfect value for money. Moreover, the breakfast is big and has high quality Breakfast a little too expensive (12 euros). If you do not usually eat a lot in the morning, you have a cheaper cafeterias next to the hotel in Friedrichstrasse
Excellent location, clean, good value for money. Small room
This hotel was very cheap for a 4 star - but not cheap enough for the poor design of the room. Close to Check Point Charlie and the U Barn and had a supermarket and japanese restaurant around the corner. The rooms were very modern given it is a relatively new hotel. Staff were friendly. Automatic blinds as the room looked straight onto the incoming traffic on the main street. This hotel is hazardous to stay in! Tiny is an understatment. The room was so poorly designed that I left after two nights with numerous bruises. I know I paid for a standard room but I expected to be able to turn around in the shower without bruising myself and get in and out of bed without bruising myself and having to jump over things. Did I mention I am only 5ft 1 and 42kgs? There are separate doonas and the beds are small. The bed is surrounded by wooden edges which you are most like to bruise yourself on. There was also a hole in my sheets which made the flimsy foam mattress and cheap lumpy pillows even worse! Did I mention that the closet was smaller than a mini bar? Good luck fitting even 1 winter parka in there!
Very accessible The shower is a little too open and visible in twin rooms. This is a bit odd if you are not sharing with a partner.
It was very clean. Beds were comfortable, big bathroom. Good localization. We were missing small stuff like shampoo, body milk, or small toothpaste. This would be very useful, escpecialy for people who travel a lot, and stay in many places for a short time
We appreciated the location of the hotel near the centre of the city, within walking distance of many major attractions. We had an upgraded room which we especially appreciated. Not sure what the regular rooms would have been like....
Near downtown. Good communications (underground, etc). Free internet access and a free PC. I was very lucky because I booked a normal room and they gave me a suite
The convenience to the city centre & stations. The overall comfort.
Family Suite was excellent size and Hotel was very central Did not like the fact that the hotel had no restaurant for evening meals.
Great location, comfortable rooms and helpful staff. The breakfasts were relatively expensive but offered a wide selection of food - enough to last a morning of sightseeing!
Comfortably large room for 3 persons. Good location at a historic site. Good front desk staff who guided us in chalking out our city trips. Good breakfast spread. One of the best Mercure hotels I have stayed in.
paid for an ordinary room but was upgraded to suite on arrival, not requested by me.Room was 11 metres long and normal width. best I have ever had. A luxury suite at 90 euros. Fairly good position next to Checkpoint Charlie. Close to U trains and Friedrickstrasse for me..........perfect........no complaints
The hotel had a family suite comprising of two double rooms which was ideal and very good value
ggod value for money. quality rooms and very helpfuş staff. food variety at breakfast was excellent
An excellent and attentive staff - even kept the bar open specifically for our group of 8 persons. Nothing was a trouble to them. We all made gift purchases at the hotel... Our rooms were spotlessly clean and although not ready for us when we arrived at 9:30 (we did not expect them to be), the very helpful receptionist took our luggage and gave us tags to collect on our return. When we returned we received an excellent run-down of facilites available in the hotel prior to being given our keys. Couldn't fault the excellent breakfast and our meal (included as part of the Italian Weekend Break) was also excellent - we went off the main menu at very little cost!!! The staff in this restaurant were also very warm and welcoming and helpful. Our upgraded suites were perfect also. Couldn't fault this hotel in any way. Would recommend to anybody and hope to make a return visit. Everything was perfect - may be an idea to have tea/coffee making facilites in the rooms but we didn't miss same!!!
Cozy, quiet and comfortable. Helpful and friendly staff. Very relaxing stay. Room was a little overheated. Breakfast was good but a little expensive.
Executive club previleges were great.
good location and worthy of its star rating. The renovations were not too difficult to live with but did restrict easy movemnt around the hotel. looks like these will go on for a few months yet
Very efficient and superb location. Slow service for lobby guests and poor lunchtime cooking in Mark Brandenburg Restaurant.
Organised, cleanness, quite atmosphere, the amazing & comfortable location & the staff kindness). I didn't like that the internet is costly chargeable (This old system doesn't exist anywhere in the civil world anymore). The welcoming is not special (No welcoming water, fruits.....).
Its location, layout of room and bathroom.
Location noise of the nightclub every night
Very good restaurants and cafes close by. Many attractions within walking distance (Brandenburg Gate, Museum Island, etc.). The hotel charges 25 euro for in room internet access, and for the cost of the in-hotel laundry service, you can purchase a new wardrobe.
Very nice place to stay Breakfast is extremely expensive.
Large room with King Beds and large bath with shower and amenities. Located in safe area of town . We walked to most attractions. Subway was in front of hotel - very convenient. Wonderful breakfast feast was included in our pkg. good price! Wi-fi and internet in the Hiltons was outrageously expensive. $10.40 to print check-in for air travel. We walked to Starbucks for free internet.
They wanted a print out of my receipt for the hotel booking as I booked through kayak. I didn't have a print out so caused a minor issue at checkin
Nothing The smell of the carpet in the new renovated floors, you pay 12.50 euros if you use the spa(what 5 star hotel does that??).
location nor free wifi
Very nice, spacious, tastefully decorated rooms. For those really looking for the apartment service, the kitchen is well equipped and stocked. Cleaning staff knocked twice the morning I was leaving to see if they could clean (isn't that what checking out is for?). Expensive internet. At the lower rate following the Berlinale film festival, I would have given higher marks for value for money, but it doubled during the festival.
very modern design and nice staff
Sizes of the apartments and facilities provided, makes it very easy to self-cater and do washing etc
excellent friendly service gave brilliant advice on Berlin the city and what too see. the only thing but very,very minor walking to the U-Bahn and various restaurants
The hotel was ideally located for our needs. Staff were very friendly and the overall experience was great.
The comfort of the apartment was excellent, roomy and exceptionally clean and functional. Cost of breakfast. Distance and road/sidewalk from train when traveling with luggage.
All of it! Especially being upgraded from a room to an apartment. No
Excellent location, very helpful and accommodating staff. The station is nearby as is a supermarket if you are self catering. The kitchen could be better equipped and the retaurant did not have enough staff for a busy Friday night.
Great location - many attractions within walking distance. Superior 1 bedroom apartment was spacious and very comfortable. Supermarket very close.
Number of facilities available. The room assigned had almost no windows and the location was not good. Too far from taxi stands or subway entrances. More for tourits than business travellers.
We enjoyed the fact that the suite was spacious and very clean. The location is perfect for a city/cultural trip. There was nothing that we did not like.
delux room, clear, very close to the underground station (just few steps),comfortable bed...staff are helpful and polite... wi fi is not popular and limited (by request for free 1 hr). it should be free of charge as the room rate is not cheap. Even not in-room wifi, but should be free in common area.
Silence Service, price
Everything was excellent Nothing
The location is perfect. Easy access to many sights. Stadmitte U Bahn station at the doorstep. Walking distance to many historic sites and great neighborhoods. Many food options close by. Brauhaus in the complex (not in the hotel). The "hotel" has limited services and it is more of a serviced apartment setup. We discovered the mixed use complex was designed by the renowned Architect - JP Kleihues (notable buildings in the reconstructed Berlin and the Museum of Contemporary Art in Chicago). We rented a Management Suite and it worked out wonderfully for our family of 3. It was a spacious (very spacious by european standards) two room suite with separate WC and bathroom. There is a great amount of built in storage for clothes and luggage. Our unit had a nice balcony accessible from the bedroom and the living room. The unit had a kitchenette with ample dishes, fridge, microwave and dishwasher. But with so many restaurant options, why cook at home?? We arrived in Berlin quite early in the morning and pleaded with the desk to let us have our room early, but no chance. We left our bags and set out to explore in a very jet lag state. Official check-in is 15.00 so don't expect to receive your room anytime before. The staff was kind enough to offer us the lounge to relax and wait for our room. We were briefed on all of the properties services and when we were escorted to our room, our luggage was already there. This property is a very good value and suited our needs perfectly.
The stay was very pleasant, however, I do think that the breakfast was a bit overpriced. Also maybe they should have some flexibility on the check out time, not by much but by an hour or so would be great.
That's what we wanted for Berlin. All of our expectations were met !!
Quality of suite and furniture. And location was great. Staff were very helpful. Free use of the fitness centre
prime location, spacious room, room decoration and style
Superb location, spacious room, nice bed, hardly any noise from the street below. Nothing really - except that the breakfast (which was very good) perhaps was a little expensive at EUR 17. Nice view, though.
Our suite was large and very comfortable. The location was perfect for sightseeing and shopping. The staff was courteous, but didn't go out of their way to be helpful. It was only when I expressed frustration about the operating hours for the business center and laundry room, that they became more accomodating.
The hotel was very central and close to all sightseeing attractions, bars and resturants. It was clean visually appealing and the staff were friendly and helpful.
Comfortable room, good bed(s) and well-equipped bathroom At first I was given a room for smokers, while I am a non-smoker and hate the smell of smoke, especially in a room I have to sleep. When I complained, at first I was told they did not have another room as the hotel was fully booked. Then a second employee, overhearing the conversation, said he would check once more and he found a non-smoking room for me.
Given a non smoking room that stank of smoke and when I complained was told I should have let them know immediatley and was I sure as it was a non smoking room
the room was nice, comfortable and quiet (no noise from the traffic). Excellent breakfast.
Despite a terrible male receptionist, the night shift of female receptionists were great. No Wifi at all! No one knew when it would be fixed, nor seemed to work on this issue, either! A male staff was extremely racey and insufficient. I honestly do not know what the hell is wrong with him.
clean and quite central with attention to certain details, e.g. besides the light next to bed, there was also special reading light that would not disturb my room-mate who didn't want to read before sleeping. I also liked the fact that three pillows were provided to each bed and that there was a coffee machine in the room I think the breakfast was too pricey. We opted out, but it would be nice if we had had breakfast there too
It was modern and comfortable hotel with good location and very good breakfast. We got a good deal for 3 nights, which was very good value! Perhaps I am mistaken, but one of the reception staff seemed to be quite rude and not willing to help. But other staff were very nice.
the restaurant and location they did not have a swimming pool
Comfortable rooms, excellent breakfast but very expensive. Unfriendly and inflexible receptionist on our arrival day.
Hotel was in an ecellent location 200 meters from a Ubahn station. We were able to access all major parts of the city very quickly from this location. The hotel was extremely clean and well maintained. The staff was friendly and very responsive. We will make this our hotel of choice on future visits to Berlin. Guest should definately include the Buffet Breakfast in their booking or it can become very expensive if you pay the daily price of 21 euro per person per day. By including breakfast in our booking it only cost us 10 euro per person per day and it was well worth every penny.
Location, staff & room quality
Centraql to everything that we wanted and near an underground station.
Clean, friendly, good value for money Not enough staff at the reception during check-out time in de morning. Staff not handling the crouded situation of waiting customers very well.
Staff attitude/ closeness to Subway/ design/ cleanliness
Great location Nightly rate more than doubled for our second night there, we did not stay
That I could recover from long flight in comfort in a peaceful and very accesible hotel and was pleasantly surprised by the all-round quality of the Winter's. Internet & wireless was down for several hours without notice at front desk.
Rooms were spotlessly clean and a nice touch was the complimentary fruit basket. Easy to reach all main attractions. Everyone we met was very helpful and we had no problems at all. We bought one day travel cards and made full use of them on the Ubahn, Sbahn and bus.There were lots of places around the hotel for breakfast and a lovely restaurant around the corner for dinner.
clean room and bathroom pc at the lobby was a little too slow
The breakfast was excellent, and the location is very convenient for most Berlin sights. The decor and feel of the hotel is forgettable. The service is polite but perfunctory.
The greatest quality of the hotel it is the location. Though placed in the middle of the touristic center of Berlin, it is located on a nice residential street, thus being the best place to relax after trying to see all 170 :) museums of this great city.
Well located for points of interest around east berlin Very little night life in the area
Free wifi at lobby. Pillows were a little soft.
Very conveniently situated near checkpoint Charlie, U bahn, jüdisches Museum
Very nice welcoming and service from the reception. Especially a man between 30-35 years (do not remember his name but he surely remembered mine during the whole stay) who made an outstanding impression. I really loved the design of the gym and especially the rings. The only thing I missed in the room was body lotion. With the new airport rules it is difficult to bring if you don't want to check in. Breakfast to expensive-you don't need a huge breakfast -a quality cup of coffee, fresh orange juice and newly baked bread is enough and for that 26 Euro is to much!
Use of the Wellness/Fitness centre The poor quality of the food and coffee served by the roomservice
The sofitel berlin is nice The concergerie, they are terrible, they don't help you to find anithing because they don't know anithing about Berlin, and they send you to the worst places in berlin
Location, Comfort of Rooms, View on the Gendarmenmarkt, excellent personnel
Room service even in the afternoon for towels refreshment
We really enjoyed our stay. Breakfast was very good, the staff was helpfull.
the location was great and the room was very nice. the decor was beautiful the room service was lacking (did not tidy up the room , soaps were constantly lacking). second problem was that there wasnt an electric pot (to make coffee or tea) in the room - something that is standart in 5 stars hotel
Location, clean Movies option on TV didn't work even after staff member came to the room to reboot. The only option they gave was to switch rooms. Hot chocolate extremely overpriced at €7.50
The comfortable bed and extremely clean room Would have liked more water in room
Confort, location, reception. Comunication by phone, by occasion of reservation, was very good Nothing specific. I did not receive confirmation of my reservation through the internet and had to call the hotel.
The location is great and quite historic. For a well located 5 star the hotel proved to be very good value for money. The staff were excellent and provided great personal service and aftercare. Good choice of restaurants and bars locally. I would have liked to see coffee making facilities in the room or available on the floor and I personally did not like the open bathroom design. However, overall would use the hotel again and I would recommend it to others.
The staff were very helpful and friendly and my roo was very clean. N/A
Within walking distance to many must see visitor sites in Berlin. Also close to rail & bus for easy access to airport and other places to visit Satyed here in November. Hotel is well lit up in the evening but street outside often felt quite dark. Not lots of lively places on this street. Still felt safe enough in a group of 3 to walk home at night.
Clean hotel and sentral location, good breakfast Very long name, almost impossible to remember :-) We would pay in the bar with 50 euro, didn't have money to give back
The hotel is fine due to its location at the center of Berlin. The staff is very easy going and it has a very good breakfast. The room is a little small when it is used for a couple with a child or a third person.
good location, reasonable price
Location, room was quiet, breakfast, aircon, cleanliness of room Narrow beds, hard pillows, design of bathroom - after showering, the whole floor was permanently wet
Close to an excellant city centre and s-bahn. Easy access for sights and shopping. Basic, clean and good facilities for a budget stay!!! Thought it was great and would stay there again.
location, cleanliness and helpful and friendly staff lack of any vegatables on breakfast buffet
Convenient location and and parking facilities, good internet access Inefficient lift syste, not very effectiv air conditoning.
The hotel is located very close to Anhalt Station and there is a market right in front, across the street.The staff is very polite and always able to help you. Excellent rooms and amazing breakfast.
This hotel is beautifully furnished, absolutely spotlessly clean, the staff very friendly and helpful and the location ideal for just about anything in Berlin. When we arrived the hotel did not have my booking on their books but the staff was very accomodating and immediately and without hesitation gave me their last room available for the night at the rate of my booking. It was my partner's birthday and it could have been a nasty surprise but thanks to the professional and costumer oriented policy of the hotel, it turned out to be a perfect birthday weekend getaway. The wi-fi was fast and free of charge and the room spacious and very well decorated! We didn't take breakfast so I can't comment on that. All in all, this is a great hotel!
Excellent location directly opposite big chain conference hotel (but less expensive), very kind staff, attractive rooms, original breakfast buffet, easy accesible free internet.
Nice hotel in excellent location with museums, restaurants, shops etc. nearby. Breakfast somewhat poor.
I liked the room design, nice amenities, nice staff and awesome location. The way the bathroom door was constructed did not offer the maximum privacy.
Very friendly and helpful staff. Modern design. Beside metro station and located beside a very beautiful square in the city centre. Excellent breakfast.
modern decor, friendly staff, chocolate! na
The room was very quiet and comfortable
A beautifully decorated hotel with the most pleasant helpful staff.
- we were fortunate enough to be given the penthouse on the 5th floor - excellent room with a lovely big bath in the centre of it - My wife thought it very special and enjoyed the experience of using it No -
friendly staff, central location, excellent business rooms and free wifi no air conditioning in busines rooms upto 4th floor, very small 7th floor single room
Clean, comfortable and excellent location
location was great. room was very comfortable. no free wireless in rooms
Good location, clean room, value for the fare.
The location was great! Checkpoint Charlie is right around the corner and the Brandenburg gate/Reichstag is easily within walking distance (10-15 minutes). We had a Deluxe room which was on the next to top floor. It had a big walkout patio with a good view of the city (great for our dogs). All of the other standard rooms had a tiny 3'x3' balcony. The room itself was very spacious, clean, and better than I expected. And last but not least.... the breakfast buffet was probably the best I've had in a hotel in Europe while traveling over the past few years. It was wonderful and we were very pleased with our stay. I cannot think of anything bad to say about our stay.
comfortable, relaxed, good service Breakfast very expensive
location was very good
Location was very good, central, close to sites and very close to U-bahn (underground), which made the city very accessible. Information desk in lobby was very helpful and booked tickets for a show for us, gave map and directions and was very pleasant and helpful-sir, take a bow! Safe in room was very good and no charge. Comfy bed, great shower. Good all round. Didn't eat there, so cannot comment on food. Staff at initial check-in could have been friendlier, all staff after that were very helpful. We were charged €6 for large bottles of water left in the room. One would think a hotel of this standard could include this as complimentary.
convenience of location The toilets for the ground floor are on the first floor
The location, the acces to U-bahn, the service
staff were very helpful,had a lovely room,location excellent near everything that we wanted to see.would recommend highly
great room, very helpful staff, convenient location no airconditioning we could find, no milk provided in room for making tea
Silence Everything was just fine
everything. A good relaxed hotel on a good location with good service
Great location, helpful friendly staff, excellent breakfast. Will definitely stay at the Relexa Hotel Stuttgarter Hof again, no complaints at all
Very friendly and service minded staff. No problem in staying at this hotel with a little child - high chairs etc., and staff kept smiling, even though leaving a mess after breakfast, thanks ;-) Great food from the hotel restaurant - comfortable with room service.
The spa facilities were lovely.Staff were very helpful and nothing was too much trouble. parking is expensive if you can't get in the hotel car park and you will get a parking ticket if you leave your car outside the hotel.
the location of the hotel and quietness the room was very hot but we opened the windows and it was bearable
the hotel was good, 10 - 15 mins walk to a shopping mall. nice breakfast as well. We were upgraded to a superior room. :) a bit far from main attractions, but Berlin is very spread out so you will need to take a train to main attractions, cant really walk it
Clean, modern rooms and smiling friendly staff. Lack of coffee/tea making facilities and nowhere in the hotel where one could just get a cup of coffee.
Very helpful staff, Very good location, The lights in the window alcoves, there should be a switch to turn them off. or at least information in the room that they were on an automatic timer. The glass screen between reception and the breakfast room. They are too like doors and lots of people tried them. The general lighting in the room was too complicated especially for short stay guests.
The hotel was very clean and spacious, the staff very nice nothing was too much trouble. Would have liked tea making facitlities in the room
Beutiful new hotel, friendly staff, great location No air conditioner in the room
Great location ; clean rooms
very clean, quiet and comfortable; free internet access (and with good speed); execllent buffet breakfast; helpful staff. Very small room with some desing idea's that are not practical, although original. Small deception: "Tapas bar" has a quiet limited choice
Modern, clean, excellent location in the centre of Berlin, friendly and helpful staff. The nights were very muggy and there was no aircon, nor could I open the window very wide. Being a brand new establishment the lift broke down a few times during my stay.
The room was big and I liked its design. Even though you don't pay for breakfast you can still have coffee and some kind of cookie in the main hall. Mattress was a little hard but that can be a good point for some.
The location was central and close to the main destinations, the room was confortable and funky. The staff at reception rarely smile and were not very helpful and friendly when providing directions exept for one employee.The hotel does not have a room service for food and the bar closes early.
Good sized room with good facilities, 100m from S Bahn station, close to local shops (Aldi, bakery etc.). Walking distance from Potsdamer Platz.
Really liked the spacious roon with the room divider. The location is very good. Nothing I really disliked.
Very helpful staff. Breakfast could include a bit more variety and options.
Its location, the comfort, the huge bathroom and bathtube, the separation between the bathroom and the toilets, the space in the room
The staff were friendly and very helpful No wireless internet service in the rooms
Very good location, close to S-Bahn and many of the city's main attractions. I stayed in the 3 persons room, which is spacious and very comfortable. Highly recommended!
Breakfast arrangement was odd. Croissants were free, but you had to buy jam and butter for €0.5 per item, and fruit juices were extra too.
Big, clean rooms, locations was excellent too