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excellent location; courteous, efficient staff; n/a
- there should be free wi-fi at at a 5 star hotel
The place where the hotel is situated and the staff. No airconditioning
When we arrived, we were greeted by an incredibly friendly and helpful staff. The hotel is beautiful and in a great part of Berlin. We would definitely stay there again.
Very clean and spacious
We found the staff to incredibly helpful. Nothing was too much trouble for them and they were always welcoming and cheery. Clearly one of the greatest assets of the hotel. A separate work area/desk would have useful for business travellers, although there was a table and this is only a minor criticism.
Very good hotel. Quiet and has large rooms. We had a two-room apartment and balcony and liked it a lot. Good personnel, friendly and alert. Super.
great location, wonderful staff, and large comfortable rooms (european wise)
The ample room and the kitchen. Staff were very friendly and helpful Although non smoking room, unfortunately the corridors still have the smoking smell around - not sure if from past or from other rooms
Swimming pool, room The breakfast was not specially good. Simpel and not 20 Euro worth
Near the shopping, good breakfeast We got a room that some previose guests had smoket in and we missed a hottub
The warmth and efficiency of the heating systems, the pleasant and efficient staff, and the location. a drunk neighbour making loud noise through the middle of the night was visited by the receptionist on our behalf, and the problem was improved a little. The neighbouring apartment's door slams terribly every time they use it. Reporting it to the front desk, hopefully for repairs, was met simply with "I'm sorry". I would recommend this hotel if I could change rooms away form the neighbour's slamming door which needs only a repair to the hydraulic system on the door spring.
Everything was nice. The room was big, nice restaurant, sauna, the street war nice. Easy to trawell from the hotel. Nothing to complain about
buffet breakfast was excellent. ironing board needed in room or at least on each floor ( only one available in hotel ) not ideal for travelling
good breakfast overpriced internet access
location, room size, price, breakfast, friendly staff
very comfortable and centrally located
Very relaking and professionlly run
Good location, buffet breakfast very good and staff quite happy to look after luggage on arrival before check in and after check out.
location was good. clean room reception area was cheap looking
Big rooms and very clean. Fabulous staff. Location not so good
The staff were very welcoming - we were a stag party of 12 and weren't made to feel like social piriahs ! Expensice champagne!
Breakfast was a little disappointing for a German hotel, we thought.
In a very nice area Room a little small
The room was pleasent & bright. I liked the design of the shower room. The staff were helpful and friendly. The breakfast was good and the location was great. Some of the furniture in the room was a little bit battered and an old style TV - but it was no big deal
The staff was very helpful and all my questions about what to do and where to go while in Berlin were answered. The construction site next door.
The helpfulness of staff, the decor, the location. the shower needed some repair
the hotel staff were very friendly and helpful...much nicer then in many higher priced hotels we have stayed in. parking garage is not very good for large cars but fine for a normal size sedan. We had teenagers and requested rooms next to each other. The rooms were at the opposite ends of the hall around a corner.
Minimalistic, artsy, good value for money, relatively nice location, friendly staff. While a nice concept, furniture and hotel look & feel could be better. (i.e: Room carpets, curtains)
central, new, quiet
The Hotel staff was very friendly, helpful and professional! Construction taking place behind and over (demolition/debris removal) the hotel during the day...but all things considered, not that bad really.
the friendly staff, the room is huge and comfortable and beautiful..for the price i'm paying..this is a very good hotel and affordable the distance to the centre..
Excellent location, nicely renovated rooms Buffet breakfast too expensive, wifi not free
the room. it's a rather clean hotel. Not very cosy. Breakfast is not included,cost 18 euros , guest go outside for coffee and a croisant.
Rooms were clean, good location, breakfast was OK The staff was not helpful at all, quite rude. the hotel is not 4 star, it should be better 3, I get the room for disable people, I didnt get it.......there was special bathroom, toilette and I was too tired to complain. In general I was expecting something much better for that money
The location was excellent, just of Kurfurstendamm, easy access to the main shopping centre, restaurants and bars. The noise between rooms was a little annoying, seems to have very thin walls !
The location and the cleanliness of the hotel were its best points The staff were poorly trained, generally unhelpful and the level of services provided was very poor. For example, you could not get a coffee at 10.50 am in the hotel and the room service could not deliver coffee for 1/2 an hour despite ordering it at 7am (when room service opened).
The staff were very friendly and professional. Very close to Berlin's main shopping area. The breakfast was a little expensive, but there's many places nearby the hotel.
staff and breakfast 1. room was cold. Heating on but inadequate. 2. Bar and reception area wonderful to look at but not to entertain friends to drinks.
Nice and freandly stuff. Really near to the Kurfürstendamm und a good connection to the city. 15€ for parking is expensive but usual for the area.
Location was great and very comfortable bed needed more staff on reception at times - and when we broke a glass in our room the vacuum cleaner could not be located as it was early evening. More effort to ensure there was no glass remaining would have been appreciated.
I liked the convenience of the location especially. Easy to get to from Tegel Airport and a short walk to the U Bahn for sightseeing trips around the city. The hotel itself was well designed and furnished. The room was a good size and had everything you would need for a short trip. Not a big deal but it would have been nice to have a kettle as standard in the room to make some tea or hot drinks.
kitchen in-room with full cooking set; clean room; spacious washroom; good for long stay (e.g. a week) long walk from Metro (around 10 mins) ; only LAN for internet (no wifi); entrance not "visible" from main street
Excellent staff, superb rooms; location Poor bed quality, poor linen/pilow quality
The staff was very helpfull and friendly! A nice place to stay at. Studio was nicely decorated and we had enough space! Ideally for a city trip.
great location, friendly and helpful staff, wonderful facilities. We were very comfortable i'm not just a spoiled American but not having a shower curtain/closure is truly irritating.With such a wonderfully equipped room it doesn't seem excessive to install a shower door.
The apartment was spotlessly clean, well-appointed and very quiet. I would definitely return to this hotel.
All the staff were extremely helpful and friendly. The location was in a good part of town with easy access to many local attractions and services. The room could have had a few more toilet rolls. 2 was not enough for 4 males for 4 nights and 5 days.
New nicely designed and furbished room. We especially enjoyed a kitchenette - we prepared our own breakfest which was much chepaer and more convenient for us - no need to dress up and go out. Location is also quite good, close to many shops and restaurants.
the design of the hotel, modern and comfortable rooms, near to S bahn, near to shopping centers don't like that you have to pay extra to clean your room
This hotel was very stylish, comfortable and a good value for money. Loved the mini kitchen. Great location. It would have been good to have some English language TV channels.
Good new rooms studio, well equiped kitchen, nice bothroom, polite stuff, good location, coffemashin in the hall! I really liked it, we were very lucky to get there
Considering its location, the quiet. The breakfast choices are excellent, and my wifes evening cocktail was perfect. The beds are a bit too firm, the pillows far too soft.
I liked the location of the hotel very much. The stuff of the hotel was very welcome and as we arrived in the hotel very early (before the actual check in started), the receptionist checked us in the room earlier, he gave us even better room as we have paid. That was very kind. I didn't like that there was no wi-fi in the room, but only in the restaurant an lobby. It was a bit uncomfortable for us.
Very conveniant location for exploring the city.
Cleanliness and location to the main city attractions.
1.Location of the hotel. 2. Staff's work and the service. 3. Room and equipment in it. Nothing
Friendly staff,helpful. Hotel was very clean well furnished and comfortable No coffee facilities in the room
staff very welcoming and food and beverages very good Yes since in Ireland there is no smoking in hotels bars and restuarants a no smoking section would be very much appreciated !
The position, feel and superb service, I NEVER say things arte excellent, however I could not fault either the hotels or your superb service. Well done!
They have a delicious breakfast. The hotel and the room was peaceful. I didn´t hear any noice. The pillows were uncomfortable.
Very polite and helpful staff. Nice Hotel. The shower was placed low, making it difficult for people over 1,80 to shower.
That you need to pay for wireless internet access.If I know this before, I did not book this hotel
the spot of the hotel the design and the restaurant
pleasant staff, good food in restaurant, excellent breakfast room not very big
Nice location and nice hotel. Rooms are big and clean, with a very confortable bed. Nice hotel, but be careful with your bill. Mistakes happen and flexibility is not a shared value there.
Style and location, location, location!!! Noise from construction next door. Need a fitness center.
The location was excellent for visiting Berlin. The hotel was very comfortable and served an excellent breakfast. Twin beds were not available despit my request.
Its location, breakfast and bar long hours The advertised spa was not working
excellent hotel, good breakfast, very good location and friendly staff
Nice reception areas, friendly staff and nice breakfast. Rooms are too small with a terrible decoration.
Perhaps not a luxury hotel, but very nice accomodations. Extremely helpful staff. Complimentary softdrinks/water in the minibar was a very nice touch. Also made use of the sauna/aromatic steam room during stay - a very relaxing bonus.
Staff, breakfast, comfort of bed - no too soft mattresses ;) No
free internet the red lights
Front Desk was very efficient Room was tiny. I think I have never seen that a tiny room. Amenities poor for the standard they want to offer. The view was zero. You had to keep your curtains closed to have privacy.
Great bar/restaurant staff. Made a special dish for me as a vegetarian. Wellness center was closed indefinitely. Wood and tile floor rooms but no slippers provided by hotel. Could also hear person in room above me walking in their shoes most of night. No ironing board. Only one pillow for bed. :(
Attractive common areas and efficient staff. Rooms were small and the location was probably optimimum before the wall came down. Now it feels a bit out of the way. It also didn't feel like a five star hotel, despite its rating.
Design of room bar and lounge We had a very early lunch, heard kitchen staff complain very loudly
Location and very attentive,friendly staff Wellness centre was not operational
Location is very convenient. Staff is very nice and always available. Interior design is a plus The hotel seems to be run down and looks much older then it is: walls are not very clean, the curtain in the room was ripped off, there were no slippers and laundry bags.
the whole atmosphere - it made the trip very enjoyable not obviously
Great style! good location
We liked the design and the comfort as well as the insulation from noise!!!
Excellent location for shopping, good breakfast.Staff very helpful and pleasant. Uhlandstrasse u bahn close to the hotel. Carpet in bedroom not very clean.
Great location, Berlin was lit up perfrectly for the festive season, very central to shops and easy route airports, easy parking and a very safe part of the city, loads of restraunts.
Quality hotel with good location in the heart of the city.
No problems at all! We arrived from the airport at 12.30 pm and we didn't wait a minute for our room. Free internet.
The location, services, and special accommodations that they provided us were excellent. I will highly recommend it to others. No.
Excellent location, a good-sized room that was spotlessly clean, an extensive breakfast buffet, courteous and helpful staff, great value for the price. I liked everything about the hotel.
Good breakfast, modern reception desk, excellent position in Berlin, very helpful and pleasant staff, good beds. No drawers
final night there we requestes breakfast brought to our room,,, as a joke really and with our wake up cal we were brought this,,,,, excellent berlin---- people were shocking except a guy at reception at your hotel
I thought the hotel was very central 2 everything staff excellent breakfast lovely room lovely
enough space, good location, very friendly staff, good price small shower facility, breakfast was okay but not excellent
stayed their on business, was a 15 min walk to exhibition centre. hotel was overall good, staff, rooms etc.
Poor ventilation in the room
Yes It was very good
room was oriented to the other side from street, so it was exceptionally quiet very expensive internet
I am disabled and sitting in a wheel chair. The staff was very obliged, and problems were always met with a solution. In fact, yes. Mounting the ramp into the courtyard in the wheelchair, it took all my strength.
room was very clean and breakfast was good it was a bit out of the way
Great location , close to public transport links , shopping , restaurants and bars .
It was clean, comfy. Only problem is that there is no air conditioning and hence in summer it is a bit hot in the room. You will have to keep the windows open NO Air conditioning
Allowed me to check in a couple of hours early which was quite handy. Certainly the largest room I encountered my entire time in Europe. Quick, easy walk from Charlottenburg S-Bahn stop. Although staff was very helpful, their English (the three different people I encountered) was farily poor and broken. Took a lot longer to communicate with my very few words of German and their not so great English, but we finally would get to the point of communication.
Very friendly staff. We were upgraded to business rooms which were very spacious. Breakfast was excellent. Location very good; only a few minutes walk from the main shopping streets of Berlin.
The staff was very helpful, and did their best to accommodate any need. The room was clean and comfortable, breakfast buffet offered good choice and quality. Air conditioning in room would be a plus during summer
beds were good, breakfast fine, nice room No. But it would be nice to have 2 key's, so that you can come and go independently. Breakfast should be a little earlier, so it would be easier to reach your destinations in time.
We liked breakfect and that receptionist was very friendly and russian speaking . Very tiny room and rather old hotel and the price was rather high for such room.
Charming old hotel. The room is big, clean and tidy. Coffee and tea maker in the room were a plesant surprise. Excellent position for sightseeing.
we were delighted with this hotel,close to trains,quiet side street location, shopping and restaurants near by. great breakfast,lovely staff. good size room,comfy bed,good shower/bathroom.we could leave our bags after checking out. nice staff. we plan to return in the late summer next year and will stay here again.
Very large rooms and very comfortable, excellent breakfest, good hotel stuff nothing
The hotel is really well located, near stores and restaurants, very easy to reach The wireless service is really poor. The hotel staff is not very friendly and speaks really poor english
The period features were beautiful. The room was spacious, comfortable, clean and quiet. We could come and go as we pleased without having to hand our key in. The mini-bar was reasonably priced and the breakfast was good.
The breakfast no
Location was good, food too.
Great breakfast. Hotel was in a nice area and felt safe. Also, not a loud street, window overlooked a small courtyard.
We liked the convenient situation and the edeka shop on the ground floor We were surprised that the "Schinken" at breakfast seemed to be rationed. The receptionist could not get my laptop to work, he said that it was the setup. He couldn't change the setup.
The location of the hotel is great and the breakfast buffet was very good. The rooms are very quiet (soundproof). Good shower is at the bathroom and the beds were very comfortable. The hotel might consider to renew the elevator.
it was great!!! big and confort room, nice hostpitality, clean and new, the area is very safe and nice. good location nooooooooooooooo
location, cleanliness, size of room, breakfast, friendliness of staff
The hotel was very clean and taken cared of in a very nice way.
Great location. Helpful staff. Great breakfast. Room was clean & pleasant. WI FI in rooms was not working.
Supermarket right near hotel
The air conditioning in the room and the neighbor supermarket
You are in the city The lift are too slow
Service, location,comfort is beautiful. First time we have problems with payments-cash reservation before staying and cash payment after....