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The staff, the balcony, the room and the aquriam.
service staff was very helpful and polite, above expectations room could be warmer
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
Great value for my money and nice facilities.
Gorgeous decor and incredibly friendly and helpful staff - they were so good to us! We arrived well before the check in time started and they were still able to get us settled in to our room within minutes. For some reason, we were put in a room with two single beds? But honestly, we were so jet lagged it didn't really matter. The beds were VERY comfortable as well.
Friendliness and helpfulness of staff / breakfast / comfort of rooms No free wireless internet
Proximity to all of the sights I wanted to see during my stay in Berlin. The expensive breakfast.
Most of all I liked, that the hotel was 3 minutes walk from the metro station (Marchishes Museum-line u2). And it is close to the city centre (15-20 min walk), where you can walk and walk along the main sightseeings, until you get tired and then it will be easy to return to your hotel, that will be not far from you anyway. We liked breakfasts very much! They were really luxurious. Very various, rich and delicious. The room was OK-not big, not small, comfortable for a family with all necessary facilities.
Bed, Wifi, Staff
Breakfast Their systems was break down when we arrived the otel, and reception clerks was not experienced people.
The room was nicely decorated with all the necessities and a bit extra such as free coffee. The Cleaning ladies was very nice and supplied us, without us having to ask for it, with extra pillows. The process of ordering Breakfeast on the hotel room is badly described. The cleaning personel should be able to bring the request to the kitchen in stead of hanging it back into the room again.
Nice hotel located in a good place to offer you the opportunity for visit Berlin.
Quiet Staff, first, pretended he could not take my miles card (even after I insisted and sounded surprised about it) and seemed to be really upset about my question. Then another one (the supervisor?) said it was possible.
Excellent breakfast & evening meals, good locatoin for sight seeing
We have now visited 5 cities in Germany. This is by far the best (up to North American standard) we have seen in Germany. The price happens also to be lowest. It even has a large bed, not normally seen in Germany. There is also a free computer access for internet (though only one). The location is quite good, within walking distance to the Museum Island and Unter den Linden Street. Only one computer for internet access. But better than none (usually the case in Germany).
The hotel is OK. Good location. The staff, at least the one thet greeted us, useless and very rude. First floor rooms can be noisy and smelly (sewage)
You made us feel special! nothing
Clean room, wifi, good breakfast, good price, good staff
Location, staff, room add spa! :)
Very good location - good access to the city center and the tourist attraction, quiet and sophisticated surroundings. Very good facilities at the price.
modern hotel, spotlessly clean and comfortable in the heart of the city. very good value and the option of a continental breakfast in the bar, at 7.50 was really good. could not get the wifi to work on my iPad but there was a business area with 4 computers anyway for free. Highly recommended.
Location The bathtub filled with water up to my ankles and drained really slowly
Excellent staff and hotel and great value for money. Nothing was too much trouble and the staff response to our queries was instant. We had to plug in the ariel of the tv ourselves and the telephone wasn't plugged in. No clear instructions on how to contact Reception since the booklet said one number when it was in fact another one
comfortable location, style design, free of charge of standard number on superior, friendly staff. expensive breakfast
good location close to key attractions in Berlin plus discrete and competent service
Everything we wanted to visit was either in walking distance or we had good access to transport. I found the hotel very quiet and all the facilities were clean. We found the staff very nice, however sometime felt they didn't always understand us properly, but this may have been as we didn't speak English. As I didn't like to have my room cleaned every day on two occasions we put the do not disturb sign on the door as we knew we would be returning to the hotel a few times during the day, this lead to a notice on the door on the second occasion, we felt this rude as it made us feel we were breaking some rules by not letting the maids in for a day. I also found the pillows quiet uncomfortable but did not feel like it would be okay to ask for more.
The hotel is very central. The rooms are simple, clean, good area, with a nice design flavour. Very central - nice restaurants and bars near the hotel. 2 duvets in one king size bed. Had to ask to refill the soap vessel and water in the room.
Service was very good It was a cold hotel everything was just functional.
Design, Location Restaurant Food very poor, bar very poorly run
Excellent service, beautiful design, amazing location
One of the best hotels I have ever stayed at. Perfect in every way. I had the worst hamburger I have ever had at the bar downstairs.
Great bathroom and amenities. Wonderful location and restoration on old bank building Internet charges seem high. Bed sheets should use higher thread count
Staff were friendly and efficient Food was good The corridors were not air conditioned (or not operating) The room had no full length mirror
Very comfortable - helpful staff - great location - luxurious spa and pool facilities. Wi-fi is not included in the room price and should be.
concierge assistance was excellent overly enthusiastic waiting staff kept interrupting my breakfast
Excellent room and food.
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
central location, reasonable price no bath tub, internet expensive
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
the situation, comfortable beds, clean, good breakfast and timetable
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Friendly and helpful staff. Clean and well equipped room. Wide choice of breakfast foods. Good location relative to tourist sites. Nothing.
Nice to make a quick meal and eat on the balcony. The Nesoresso machine was overpriced and capsules were not replenished as promised.
Getrenntes Wohn- und Schlafzimmer (mit Kleinkind ideal). Großes Badezimmer mit Badewanne, Waschmaschine und Trockner. Küchenzeile gut ausgestattet. Alles sauber. Ideale Lage für Städtereisen. Bequemes Bett. Sofa war sehr unbequem!
everything was very good, the size of the room and the price were excellent
I liked the restaurant, excellent food and very nice service. Location is great too. Reception area and friendliness of the staff too. The elevator and the corridor leave an impression that you are entering an old building; not very fancy for a design hotel. The room was very cold when I arrived (the guests are supposed to turn the heating themselves?!). Also the view on the backyard is not very nice either.
Great location for Mitte district, travel, shopping etc. and very good hair salon downstairs. Staff were not at all helpful when asked to assist with restaurant bookings/recommendations or usual requests that you might expect to be met e.g. a telephone call when the room is ready as it was delayed when we had arrived. Furthermore, we paid for a balcony room but did not get one. When we complained about this upon receiving the bill, we were told that some superior rooms had no balcony.
very central no porter to help with luggage.
Near Alex Platz and nearby bakery and minimarket.
Excellent location. Staff are friendly & helpful. Design of room is very modern, amenities used are of good quality "Aveda".
My husband and I stayed at this hotel for 5 nights and we had a wonderful time, we stayed in the executive suite which was large bright ,modern and clean all in all we enjoyed our stay at Lux 11 and would definately stay there again as the location was also good! A couple of the reception staff were not so friendly and they forgot our morning wake-up call, luckly I woke up anyway!!
I was a bit disappointed as I expedted a better design/ quality. I booked a superior room but actually got a 30m2 double room with just one window. Also the traffic noise during the night was a bit ennoying. I would not recommend it to others as you can get better accomodation for this price, e.g. the "Q". Please see above
It was calm, clean and comfortable, and the staff were welcoming and helpful. Felt that the supply of tea/coffee bags was inadequate, they should have been replenished each day. We also felt that the breakfast was mean and overpriced for a hotel of such a category.
Location of the hotel is good. Many restaurants and shops around the area. The hotel staff did not give good instructions for public transport. The tap in the sink is very low makes it very inconvenient to use. You may not want to share your room with a friend that you are not too familiar with because its a open shower and sink area which is right next to the bed.
Great unique and hip hotel for young travelers, fantastic location. Poor option of late night food & staff did not mention breakfast was extra (appeared as though it was included).
I had a very good time there. Love the breakfast in particular!
location was great, breakfast was very good, and staff was very friendly
nice location/ good beds/friendly people
Helpful staff Good location close to centre and S-Bahn Tram depot outside front door means noise for rooms at front, double glazing fine, but if hot, need windows open!
The staff were outstandingly helpful, the rooms clean and comfortable, and its central location was excellent for sightseeing. Many attractions were within walking distance and there were bus and rail stops nearby. Outside rooms are noisy and the rooms overlooking the internal courtyard are more expensive.
Location, warm and polite attitude of staff. N/A. Everything was fine!
Very helpful staff, very pleasant room (for nights 3 and 4) and excellent breakfasts. Small and noisy room first 2 nights (hotel was full)
Good position, very clean, nice staff small room, bed on the corner
The central place of the hotel. The very kind personal. A wonderfull breakfest.
location small room
Good design hotel with cool service concept.
Loved the breakfast spread, rooms were very clean, staff super helpful. The location is great with lots of shops and restaurants near by.
The location is very convenient to the Hackesher Markt train station, shopping and restaurants. It is also not too far to walk to Alexander Platz.
Close to restaurants, shopping, public transportation, Museum Island. Rooms are good size. Roof top restaurant-area has free snacks all day. Good breakfast with hot entrees. Room is a bit dark. Television doesn't have enough channels in English.
clean hotel and rooms friendly, cheerful and helpful staff great breakfast buffet great self service bar, restocked in real time the gym was closed for maintenance
everything! amazing design features, really great staff, good size room, good breakfast. nothing.
The rooms are large and comfortable. The breakfast room/lounge area has a great view of the city and has a really nice ambiance.
Location close to heart of Berlin with a short the major museums, Unter den Linden, the S-Bahn. Immediate neighborhood is lively, interesting, and fun has much to offer in the way of shopping, cafes, markets, historical sights. Everything is within easy walking distance. Hotel staff is friendly, helpful and well informed. Upstairs cafe which serves breakfast and healthy all day snacks is a real bonus, as its adjacent self-service bar, computer stations and comfortable lounge area all with great views over the neighborhood. We thought that the shower and bathroom at the window side were brilliantly designed with worked well as office/dressing room/bathroom combination. We appreciated the many electrical outlets. Free internet worked well.
The location is great, the staff was very friendly and tried to remedy the problems that occured. The business lounge is very comfortable, has a beautiful view and offers drinks and snacks 24 hours which is very convenient. The design of the rooms is good, but not always very functional. Given that so many problems had occurred during my stay, the manager offered to invite me for a free stay next time. The heating did not work, it was cold in the room. I was offered to move into another room, but the staff could not find any free room where the heating functioned. The tiles in the bathroom/toiled are not heated and cold which is very uncomfortable. The room I moved into, had no slippers, the tv screen was blurred, a plug hang out of the wall and the toilet door knob fell off when opened. I drew this to the attention of the staff - I got some cheap spare slippers (not the original camper ones as foreseen). The hotel is quite new, but for the image the hotel wants to give and the room price, it was too many problems that the staff should have noticed and not the guest. Also, the bill should have been reduced significantly out of courtesy.
Rooms were spacious, bed was comfortable, and everything worked well. Also really liked the 24/7 food area on the top floor. Breakfast was good. Fitness center was disappointing - more of a spa layout than a place to get a good workout in.
It was different from what a standard hotel is and the experience was great.
Nice design (for creative people), good bed (possible to get enough sleepl), friendly staff, near the center of the city no
Very good location, innovative 'high tech' decor and facilities, very helpful and friendly staff with good english if needed. Liked iMac and nice washroom / shower. Room had some lack of storage for clothing and no bedside table in rather unconventional design. Relatively expensive for drinks / breakfast.
Excellent location, very friendly staff, comfortable room, great design. No problem with early arrival, i.e. I got my room about three hours before the official check in time. The tiny Weinmeister street gets clogged with traffic in the mornings and is noisy (yet location is worth it). Breakfast is a la carte only (I prefer buffet). Some may dislike the absence of minibar in the room. But these are not serious complaints, all in all the hotel is really great.
Nice location, wonderful design, very clever staff, I liked the 24h breakfast concept a lot! wonderful bed. home like atmosphere in the bar. Egg and bacon cold when breakfast served at night
the bed in room was the high light,staff behind bar were very help full the room are to small with very poor wardrobe,the apple was hard to use with the staff not bothering to show the room or facalaties
Great design hotel with lovely and helpfull staff
location, cleanness, simplness, easy modernity and style, and that it was brand new the fact that we had to ask for additional soap and shower liquid, becayse we did not get any new ones the next day.
excellent location, cleanliness only one power socket in the room
It was a great hotel, very clean, nice staff, good breakfast and the location was the best! It was not possible to switch off the light in the ceeling to only use the TV, bathroom or bed lights. Very frustrating!
The Hotel is fantastic great modern feel, staff were excellent, good mix of restaurants within 2 min walk, Breakfast was buffet style and great value at €7.50
Easy to find, great value for money, friendly and helpful staff, fantastic location
Friendly helpful staff and great modern hotel in central location.
New hotel, very comfort and clean room Air condition not working properly
Excellent location. Well appointed room (it felt better than a two star) and helpful staff. Clean, well serviced, quiet and comfortable. Nice breakfast too. No complaints.
Great Hotel...It's our second time in this hotel.. and it won't be the last...
The quiet and relaxed feeling in the hotel There was not much space to sit at breakfast and a lot of lines to get to the drinks and the food
Location - very convenient and close to transportation and shops Right near Museum Island Rooms are very small
I got a "Dom view" suite. It is large and had a terrific view of the Berlin main cathedral. large comfortable bathroom. The lounge downstairs has a fireplace that is Going every night. Great place to relax and have a whiskey. Breakfast in the restaurant is also excellent. I've rented the regular rooms before and they are small. The suite is worth the extra cost. Beds have two small half comforters, one for each person. Would brew way better if it had a single large one. But that seems like something that is normal for German hotels.
location, quality, the smell some rooms face the tram lines which are noisy at night
The hotel is easily accessible by public transport and was centrally located so I could walk to both the Berlin sites and the office. The rooms are a bit small and so is the bathroom, but that might be a Berlin thing. All in all, positive experience though.
Staff is friendly, rooms are tastefully done and clean, breakfast is tasty Rooms were a bit small
Great location, nicely decorated, cozy bar and public facilities, great breakfast.
Great location, very new facilities, good value, spacious rooms. Restaurant staff wasn't the greatest but not bad for Berlin standards.
Cozy boutique hotel in a great location. Very friendly staff. Excellent value. Great breakfast. Wifi top notch.