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Very good location - good access to the city center and the tourist attraction, quiet and sophisticated surroundings. Very good facilities at the price.
Excellent staff and hotel and great value for money. Nothing was too much trouble and the staff response to our queries was instant. We had to plug in the ariel of the tv ourselves and the telephone wasn't plugged in. No clear instructions on how to contact Reception since the booklet said one number when it was in fact another one
Location, staff, room add spa! :)
modern hotel, spotlessly clean and comfortable in the heart of the city. very good value and the option of a continental breakfast in the bar, at 7.50 was really good. could not get the wifi to work on my iPad but there was a business area with 4 computers anyway for free. Highly recommended.
Everything we wanted to visit was either in walking distance or we had good access to transport. I found the hotel very quiet and all the facilities were clean. We found the staff very nice, however sometime felt they didn't always understand us properly, but this may have been as we didn't speak English. As I didn't like to have my room cleaned every day on two occasions we put the do not disturb sign on the door as we knew we would be returning to the hotel a few times during the day, this lead to a notice on the door on the second occasion, we felt this rude as it made us feel we were breaking some rules by not letting the maids in for a day. I also found the pillows quiet uncomfortable but did not feel like it would be okay to ask for more.
comfortable location, style design, free of charge of standard number on superior, friendly staff. expensive breakfast
Clean room, wifi, good breakfast, good price, good staff
good location close to key attractions in Berlin plus discrete and competent service
You made us feel special! nothing
Location The bathtub filled with water up to my ankles and drained really slowly
The hotel is very central. The rooms are simple, clean, good area, with a nice design flavour. Very central - nice restaurants and bars near the hotel. 2 duvets in one king size bed. Had to ask to refill the soap vessel and water in the room.
Thhe Breakfast Buffet was fine! The Hotel is really old and you see it in any corner! The carpets are from the 70´s the curtains were so dirty and even damaged! It was difficult to close the curtains to get darkness in the room to sleep. Even the uniforms of the staff were obviously used and old like the carpets! Not a good feeling to stay in that house.
very beatutiful. convenient for my purpose, good facilitie including pool,lounge with interent access
friendly atmosphere, helpfull staff using the internet computer together with printer didný work. staff was helpfull to give me another opp.
The hotel room smelled like smoke despite the staff leaving the window open. The room was tiny and the bed was practically a pull out. I use Kayak to book hotels and was disappointed by this choice especially considering the extremely high price I pay of over 350 dollars for a small twin bed.
Central location, the staff were friendly and helpful, all the rooms were clean and comfortable, the hotel has a very modern design and feel. The food and drink, especially breakfast, was very expensive
Nice staff, polite and helpful. I think it's an expensive hotel and it needs refurbishment. It doesn't look like a 4*hotel (e.g. no shoe polisher, no tea/coffee in the room, the room smelled as if somebody had just smoked before I arrived, thou I had specifically asked for a no smoking room etc.)
Staff members greeted us warmly and the lobby looked very luxe, so it was a good first impression. We found the room and bathroom to be very clean and of a good size for two people - not spacious, but pretty similar to most American budget chain hotel room sizes. The bathroom had a large countertop area for toiletries, and it was great to have some chairs in the room, too, so we didn't have to sit on the bed all the time. Sure, the carpet looked worn, but nothing else looked shabby and it didn't affect our comfort level at all. We always hung the "do not disturb" sign on the door overnight and were never bothered by housekeeping. Plus, the location was perfect - a block in one direction to the metro, and a block in the other direction to the bus. It was extremely convenient to get around, and close to plenty of restaurants, shops and things to do and see. We got an excellent deal on .Price..line. and were very happy with our stay. The water temperature in the shower fluctuated a bit during peak showering times. Also, the mattresses were harder than I'd like and thus not that comfortable for me, but that is subjective. Pillows were quite flat, but they happily sent us more when we asked.
Closeness to the start/finish of the Berlin Marathon Swiming pool water was very cold.
Stayed here during Berlin Marathon weekend. Chosen it because of location (500m from the start/finish). Very nice and convenient place. Overpriced, though. After booking I emailed hotel and asked whether the late check-out option is available. Was told that at some additional fee like 30-40 euros it is. However on Marathon weekend they cancelled that feature, which I knew only after arriving. Had to check out early - put some disorder in my plans.
I liked the pool and that they had bikes for rent. It was close to a lot of things which was very nice. Housekeeping woke us up every morning at 10 am. When I'm on vacation I don't want people coming into my room and waking me up. Any other hotel I've stayed in they don't start housekeeping until noon or so but I guess that's how it is here in Germany. The shower wasn't draining but they fixed that the last day we were there.
We were given a suite which we hadn't booked but was perfect for a family with a sofa bed for our 2 year old and a cot for our baby. lots of space and comfort as a result. one of the reasons we chose the hotel was for the swimming pool which we thought would be nice with children. Unfortunately it was freezing cold, too cold for the baby and our 2 year old was shivering for an hour after using it!
Swimming pool Cigarette smoke smell
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
The staff, the balcony, the room and the aquriam.
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
service staff was very helpful and polite, above expectations room could be warmer
The helpfulness of all the staff. The quality of the breakfast was excellent. Proximity to the railway station with the express connection to the airport. Within easy access to most of the top sights. The hotel bar was rather dull in the evening time, no atmosphere.
The close proximity to transport, airport transfer, the river and major sites. No complaints
Hotel was very well presented and we enjoyed our stay
Very good and quiet position. Staff very kind and effective. none
Service and flexibiliti. No.
Excellent hotel on a prime location. The two single bed eiderdowns (on the double bed) were a bit too short for my taste. You could clearly hear the rumble of the U-bahn below. Not something to keep you awake at night but still something to get used to.
Wonderful service, excellent room
Central location so near to railway and access to tourist sites. Helpful staff. No.
Excellent location at th heart of the city and transport hubs. Staff friendly and helpful. Would have liked tea /coffee facility in the bedrooms.Maybe more tv and sport options like sky.
Very comfortable rooms, Very friendly & helpful staff Room was very quiet & we were able to rest when needed.
Wonderful hotel, good location, nice pool and jacuzzi
The location was optimal.Breakfast buffet was all one could ask for. The concierge Mr. Lindner was especially friendly and helpful. I definitely would choose to stay there during my next visit.
Lovely lobby, nice bath robes, the room was great! The pool staff was a bit snooty. The breakfast hostess tore up our ticket when we realized that breakfast was an additional 26 Euros per person and decided not to take it.
excellent hotel in former east--good central location; staff friendly and efficient. garden view rooms are quietest and pleasant.
Comfort, design, location, elegance, exellent food in restaurant, excludingly comfortable bed, good service
Room service was great, location was excellent. The staff was not flexible or terribly helpful - other than the concierge. Was surprised I had to pay for wifi in a hotel of this quality.
Cleanliness , friendly staff, location , breakfast /food,very helpful staff Location of the room in proximity to the elevator Not enough towels, shampoo and conditioner Paying for the internet ,( not a big deal , but the fact that it's not free is annoying!
The great location of the hotel, perfect for sightseeing and shopping.The rich breakfast, and also the helpfull staff. I think the room was a little bit small.Apar from that,all other aspects were from fine to excellent.A very nice and convienient hotel in generall
Comfortable room - very good service
central location no coffee making facilities, no kettle
The location. Lack of coffee and tea making facilities in the room.
The position of the hotel We were dissappointed there was no tea and coffee facilities in hotel.
Food quality, service, room standards
Great location, funky rooms, fantastic shower Woud have been nice to have had tea and coffee making facilities in the room
Room was very comfortable. Nice modern design. Seating space was excellent. Attention to detail was good. Lots of storage room. Views and windows were fantastic. Staff were very friendly and helpful. Breakfast in the hotel was very good. The bar downstairs was very cosy and the staff very helpful and friendly. Would have been better to have free Wi-Fi internet access. Air conditioning was a little noisy.
The place has style and panache plus a good location. Service is attentive.
It was great!!! the rooms are really unique and the location is perfect. some prostitues on the street but adds to the character. the U-bahn is right there and takes you directly to checkpoint charlie. the hotel is 4 star and feels classy that my sister did not get as cool as a room for the same price
Nice and modern room with staff that Was very helpful. Excellent location. Nice bar. Tiny breakfast
I found this gem onTtrip advisor & booked a triple room for my b/day weekend away with my friends. Fantastic price for a 4* hotel in the buzzing district Mitte which is near to everything! A tram stops outside the hotel & the train station is a 3 minute walk. The staff spoke fabulous english & were very helpful. Would love to visit Berlin again, will tell all my friends about this hotel! No biggie really, but you have to be careful when using the shower as the water escapes out of the wet room onto the hotels carpet. No irons in the room for saftey.
The apples in the room and the location There was no WIFI in the the rooms. At this price range it should be standard.
Clean, warm and welcoming. Staff helpful and polite. All facilites worked well. We quite liked the idea of "Breakfast to go" however the content was not what we would normally have for breakfast. tunafish and cucumber bagels are not appetising at that time of day. Croissant/ brioche would be a much better option ( and probably less expensive)
It did not have a bathtub or a cabin, which made it hard to shower.
Friendly and helpful staff. Clean and well equipped room. Wide choice of breakfast foods. Good location relative to tourist sites. Nothing.
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
central location, reasonable price no bath tub, internet expensive
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
the situation, comfortable beds, clean, good breakfast and timetable
Design, Location Restaurant Food very poor, bar very poorly run
Great bathroom and amenities. Wonderful location and restoration on old bank building Internet charges seem high. Bed sheets should use higher thread count
Excellent room and food.
concierge assistance was excellent overly enthusiastic waiting staff kept interrupting my breakfast
Service was very good It was a cold hotel everything was just functional.
Staff were friendly and efficient Food was good The corridors were not air conditioned (or not operating) The room had no full length mirror
One of the best hotels I have ever stayed at. Perfect in every way. I had the worst hamburger I have ever had at the bar downstairs.
Excellent service, beautiful design, amazing location
Very comfortable - helpful staff - great location - luxurious spa and pool facilities. Wi-fi is not included in the room price and should be.
excellent staff and excellent food and excellent services- cleanliness -comfort
Luxory hotel , comfortable positions and room, but it was a better service when it used to be four seasons bad service, room with candies on the floor..
The location is superb! So is the lobby of this luxurious hotel. The staff is very friendly and proactive, especially in the restaurant. WiFi is available only at the lobby although is declared to work in the room as well (at lest at the booking.com). The room is spacious but rather non-cosy...
service, facility, location & rooms all top flight. very much worth the price.
We liked best that everything was taking care of. They have a TAO and really live up to it. Splendid.
The location is fantastic. The rooms and bathrooms are what you'd expect of a 5-star hotel. Staff was knowledgeable and helpful. The restaurant, although a 2-star Michelin rest, we thought didn't offer enough choices.
Nice old style luxury
Thought our room was excellent and location could not have been better.Staff was excellent and very helpful with any requests. I would not recomend getting a massage. Although I booked an hour for a total body massage, which I confirmed with the massuse prior to his starting he only did my back and head. When I inquired after why he did not turn me over to do the other side, he said for that I needed to book an hour and a half. What a rip off. Certainly not in keepimg with the standards of a Regent Hotel.
Great location, beautiful room especially the bathroom and very friendly staff.
Excellent service. Staff had the correct service attitude.
Great rooms as opposed to typical European small room, bed was actually a queen not two singles put together. Staff English is exceptional, restaurant is very good, and has a gym. In a very nice part of town though those looking for more nightlife will need a short cab ride.
The hotel is beautiful and very conveniently located. The staff was very friendly and helpful; and the room was immaculate. Highly recommend.
Comfortable, quiet room on backside, with big bed. Central location. A bed reading lamp was broken (repaired the next day), and the middle window blinds did not function (not repaired). Staff has no clue about shops and restaurants in the neighbourhood, apart from the Starbucks next door. There are excellent traditional coffee places around, much unlike the neigbours, but one has to discover these oneself. No free wireless on the room.
Excellent location, in the same block of the Underground station and opposite the train station. Main attractions are within walking distance. Staff was friendly and we could agree a late check-out. Nothing
Great location right across the street from the Freidrich Strasse S-Bahn and U-Bahn station. The staff recommended several great places within walking distance for dinner. Construction during our stay caused some early morning noise. Probably not a problem any other week of the year.
Best breakfast buffet I have ever seen!!
Location. Wifi should have been free. Didn't like having to share tables at breakfast.
The staff was very friendly/helpful. The hotel is very well located - within 100 yards of the Friedrichstrasse train station. There are many nice restaurants within walking distance and it is very well located for sightseeing For a hotel of this class and price, one would think that Internet access would be free. Also, wireless access is not available in all the rooms.
the location was excellent and the rooms were comfortable and clean the staff were not helpfull or polite.
Excellent location, comfortable room, cosy hotel - not too large The fitness room is poorly equipped. Part of the rooms face the Friedrichstrasse railway station.
washroom was really clean ..like home Breakfast hall was too noisy and breakfast slightly too expensive, 15 Euros could be optimum
unbeatable location -literally at the steps to the major U bahn and S bahn station in historic Friedrichstrasse We were unlucky with our room (2nd floor facing the railway track, exceptionally noisy) Last time we stayed our room was a few floors higher and faced out onto Friedrichstrasse itself which was much quiter.
new hotel, fresh look, modern bathroom, central location of hotel and closeness to Regierungsviertel Due to its funny shape, room 209 was too small for 2 people. If one of the guests wanted to walk from one side to the other, the other guest had to sit on the bed to be out of the way. After advising reception staff that aircon wasn't working we were advised that it is not an aircon that is in the room but only a "heater" at this stage as it yet needed to be connected. (A fan could be obtained for the room though.) It was therefore very hot and the blankets were too warm for summer.
The room was small but quite stylish.
You could get a drink around the clock very small room
It was central, close to the railway station. Very quiet at night. Would have liked a nice reception area to sit with friends as the rooms are very small.
The location was excellent for sightseeing. The room was comfortable and breakfast was very good. Nothing
good location and excellent value for money
location room very very small, some light bulbs not installed. sink has no plug
The Hotel was very well located being close to the main tourist sites in Berlin and very close to the U-bahn and S-Bahn. We had a great time in Berlin.
iit is in a central location and the underground station is very near the room was very small and not very comfortable for two adult persons. I don;t know if it was really a double room...not privacy at all in the shower cabin
The location right in the middle of the city. The excellent value for money.
ıt was in the center of berlin heating system didnt work
The hotel is well situated, the rooms were excellent clean and comfortable breakfast good value, staff pleasant and helpful. the room was quite warm but we were able to have windows open.
Helpful staff members. The spa is nice, though steam room is a bit small. The plumbing omitted a bad odor (slight) in our bathroom.
Central location and good facilities in the immediate area
Pros: the location was very good being a 5 minutes walk from the Freidrichstrasse train station and close to museum island. the bathroom was tiled and clean. The room was small, cramped and pretty depressing. There were no pictures on the wall, it was dimmly light and the bed was undoubtedly the most uncomfortable bed I've had in over 40 yrs of international and business travel.
i appreciated 3 things during my stay att he Artist Riverside Hotel 1. The friendly reception service by Eileen. 2. The excellent breakfasts and 3. The free WiFi access to the net where other hotels exploit WiFi with unreasonable overpricing. I think you could have more documentation in your rooms on Safety and additional services provided.
The central location and the front desk staffwho were very helpful. Being woken up on 2 occasions by the cleaners at 8.30 am. Not too early but having been out til late it was inconvenient.
I very much enjoyed the massage. I also liked the size of the room. I was disappointed that there were no fitness facilities (apparently there are just two exercise bikes, but both were broken/not in use during my stay). It was also a little frightening that the main hotel was locked & there was no-one at reception after 10pm - although well lit, it was quite scaring for a woman on her own.
Perfect location, friendly staff, nice and comfortable rooms
The staff was professional. The rooms were spotless. The entire property was well decorated in a contemporary style. The breakfast was very good. I booked this room at the last minute on New Year's Eve when the hotel was almost full, so I believe I received one of their substandard rooms. It was on the first floor and faced Oranienburger Strasse. The walls and windows were not well insulated from noise, so I got almost no sleep the first two nights. It was understandable that things were loud on NYE, but even the next night when things were calmer there were drunks yelling in the street all night long, and it sounded like they were right outside my window. The room was also sparingly furnished, and the air seemed tainted, perhaps because of chemicals emanating from the nearby janitor's closet. I believe all of this contributed to may catching a cold as well. However, all I had to do was ask for a quieter room, and they moved me to a really nice room that was so quiet, it was like an isolation chamber. The bed was also very comfortable, so it was a great place to convalesce for a couple days when my cold was at its worst. The staff was very professional about the matter and moved me to a nicer room at no charge as soon as it was available. So, I would just advise you to confirm what kind of room you are getting before making a commitment, because not all rooms are created equal in this hotel.
location, price bad plumbing
It was easily accessible and central. The staff were very helpful and spoke good English. The room was a decent size and was presented well on arrival. The breakfast was really good, lots to choose from. It was a bit difficult to identify initially. There is a large sign that says 'hotel' outside, but it could be any hotel, there is no name on it.
choice of breakfast the manager/owner was very arrogant and unhelpfull on the first night
Very good location, friendly staff, clean rooms.
the buffet. the room was very small
The staff were very helpful and friendly. This is an attractive hotel with many novel design features. The beds are very comfortable WiFi was free but the signal strength was low.
A modern and functional design combined with an excellent location in east berlin: the perfect place for a city weekend. Smashing breakfast! Our room had a rather small wardrobe.
Everything was good. The room was clean, spacious and comfortable. The location was good. The breakfast was also good. Unfortunately, the shower was not quite hot enough in the evening, although the next morning it was fine.
Pleasant staff, good breakfast room rather small
Breakfast was superb.
Location Close to Friedrichstreet station Hotel Room should be cleaned better. We found dust on the floor and desktops near the bed. Courtesy of the reception staff can be Improved by simply saying 'Hello' when entering the Lobby.
Very clean, very convenient location at train station, many restaurants around, centrally located. Did not eat at hotel at all. Could not get late check in. Did not try eating at hotel, many options just outside. Best was Dean and David salad bar... very fresh and many variations, just outside on a parallel alley.
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This guest did not leave comments about this hotel.
Fantastic Location at a good price happy with the hotel but looks more 4 stars than 5
Staff was wonderful. Clean ... great experience. Highly recommend this place. Will go back again when in Berlin.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location is great. Friendly and helpful staff. Great breakfast. Clean and very nice rooms. Next to great restaurants and transport. For a 5 star hotel, It seemed to lack some normal things would expect from them. The pool and exercise room were a bit small. No spa or other services on this. No doorman or service staff to bring up luggage. Concierge was only on duty for half the day.
Very nice room with nice amenitites Location was difficult to find.
accomodating spanish personnel street noise
Great design hotel with lovely and helpfull staff
Very good location, innovative 'high tech' decor and facilities, very helpful and friendly staff with good english if needed. Liked iMac and nice washroom / shower. Room had some lack of storage for clothing and no bedside table in rather unconventional design. Relatively expensive for drinks / breakfast.
the bed in room was the high light,staff behind bar were very help full the room are to small with very poor wardrobe,the apple was hard to use with the staff not bothering to show the room or facalaties
Excellent location, very friendly staff, comfortable room, great design. No problem with early arrival, i.e. I got my room about three hours before the official check in time. The tiny Weinmeister street gets clogged with traffic in the mornings and is noisy (yet location is worth it). Breakfast is a la carte only (I prefer buffet). Some may dislike the absence of minibar in the room. But these are not serious complaints, all in all the hotel is really great.
Nice location, wonderful design, very clever staff, I liked the 24h breakfast concept a lot! wonderful bed. home like atmosphere in the bar. Egg and bacon cold when breakfast served at night