Cons: extremely dishonest staff, promised 300$ but ended up charging 658$
Pros: Pick up/drop off were confusing and not explained at all. We had to call the company and were told to meet at a different location than publicized.
Cons: Waited over an hour for a ride to the car rental place. Cancel the car rental and rented from the airport. Extremely poor pick up service
Pros: Good price
Cons: Didn’t get the honda HRV we expected even I requested in advance to ensure that’s what I reserved for.
Pros: Staff was friendly and helpful. Car was nice
Cons: The shuttle service is lacking compared to other car rentals. Customers arriving from other countries may not be able to call them for a pickup. Some kind of texting option would work better. Also, there was no early shuttle available to return to the airport. They were helpful and arranged a cab.
Pros: Although the young man at the desk did not seem eager to help, when pressed, he said the manager might help us find another car rental place. And he did. That was appreciated
Cons: I feel having a phone system that allows call to be answered and messages received would be helpful. When we were running late and called to tell them no one answered and the mailbox was full. We could not leave a message. As a consequence the car we reserved was given to someone else.
Cons: The check in process was about an hour. The car that we were assigned was driven off of the lot to get cleaned just as we were done signing over four contracts. This led to another long delay. We recommend using another car service if you want a timely departure and good customer service.
Pros: Good car, roomy and nice to drive.
Cons: When we arrived we discovered that I had reserved our vacation with one day missing. The “fix” for an 8 day rental, adding only one day, more than offered DOUBLED our expense. We will never use this company ever again.
Cons: This is supposed to be an airport car rental but they close at 6:00 and you can’t pick up your car after that. Unbelievable. And don’t try to pick it up a second sadly either or they’ll try to charge you for an extra day.
Pros: The car was really nice even though it was dirty
Cons: Clean car, pickup really complicated (can only call a local number no email which makes it stressful/difficult), offsite, multiple names of rental car place, charged actual deposit instead of putting pending/hold on card
Pros: What I liked was the staff. They worked hard to remedy the situation while explaining what went wrong in the web booking. Their team effort to make it right for us was very appreciated. I know in the future that I can trust this company to do the right thing. I liked these guys and their effort made
Cons: To compete with the big companies they could be better at streamlining pick up and drop off since they are offsite. Technology could really enhance that. Uniforms project professionalism. It is these points that could really enhance their business.
Pros: Fuel economy and the model of vehicle available.
Cons: Interior windows needs cleaning. Sheen from wax cleaner/buildup was a safety hazard once the while faced the sunlight.
Pros: Stafe was friendly
Cons: Car did not smell verry good
Pros: Friendly staff, and excellent service. I don't have any complaints. Really worth it!
Don’t rent from them!! They bait and switch
Cons: I reserved a full size SUV and received a mid-size SUV that we didn’t fit in!! They said that the advertisement online was incorrect..... yeah right ... they advertised a Armada which is a big SUV and said they don’t even have those cars. They gave me a Ford Explorer and wanted to charge me an extra $30 a day for winter tires... what a joke. They refunded me $70 for a week rental that would have cost $150-$175 less for that size car from another company but I was stuck with them since they are off-site from the airport and they picked us up in one of their mini vans — that don’t have a dedicated shuttle.
Pros: Price is what hooked me but, it still wasn’t worth it. The shuttle drivers, to & from the airport, were very friendly.
Cons: Check out process was a bit intimidating, super detailed inspection with focus on front fascia and wheels. Hard sell on insurance which in light of the aforementioned inspection, made me uneasy like this may be a scam. I declined their insurance as I carry my own coverage. They charged my credit card a $500 deposit, not a hold but an actual charge (it has since been credited back but the fees they must be paying for this). The whole inspection, insurance, credit card charge process weighed on my mind the whole trip; I could hardly wait to return the car. Check in, same detailed inspection, no issues. Car was not washed, inside was vacuumed but, the outside was just hosed off. There was no windshield washer fluid which I needed for the road conditions on the trip up to Whistler. Will not use Economy again.
Had to cancel due to emergency
Cons: We had to cancel due to an emergency and not only did we have to pay the full amount we were double charged and had to take care of that on top of everything else.
Pros: Very friendly and helpful staff, made it easy, even though the car was pretty far from the airport
Cons: The location was somewhat far from the airport (I think it said it was at the terminal).
Pros: Service was pretty good
Cons: They charged me more. I had already pre-paid, but when I got to the rental car place I was told to pay more money.
Was under the impression that economy was onsitew
Cons: Was under the impression that economy was on site, didn’t find out until I got there that it was off site. Wasted my rental fee
On average a car hire from Economy Rent a Car in Vancouver costs £115 per day.
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Economy Rent a Car in Vancouver.
Economy Rent a Car has 3 car hire locations in Vancouver. Take a look at our Economy Rent a Car hire location map to find the best car hires near you.
No (according to our data)