Reviews for Alamo in Vancouver
- All reviews 100%
Based on 60 reviews
3 Jan 2018
Terrible pick up experience
Pros: They tried to apologize but.....
Cons: Office closed even website showed they would be open. Arrived on Dec 25th. I had to come back next day to pick up, despite the fact they tried to apologize..... Car had only 1/2 tank of gas. There were other clients as well. Disappointed.
3 Jan 2018
Pros: the value for the money and the ease in picking up and dropping off the car
2 Jan 2018
make avail loyalty incentive for next rental
Pros: Encourage next rental loyalty by granting discounts.
27 Dec 2017
Pros: We liked the simplicity of the pick-up drop-off. Alamo was three, almost four times cheaper than any other rental company.
Cons: I still think we’re paying too much to simply rent a van.
4 Dec 2017
Pros: Excellent, friendly, professional service by staff.
5 Oct 2017
Exellent Service and Price
Pros: The agent at the Alamo Cruise terminal was professional in every way, from dress to helpfulness. He even gave us a free upgrade to accommodate our 6 passengers and luggage.
Cons: We had to wait about 20 minutes after getting in line for the two available agents.
30 Sep 2017
Cons: At checkin, there was no info provided about where to return, no return directions in the paperwork. There is no signage for rental car returns so I spent about 15 mins driving around, then had to call customer service, who had no idea. Frustrating.
28 Sep 2017
Cons: I asked for YVR airport pick up and when I got there it was booked for a downtown location. I cancelled and went with another car company.
28 Sep 2017
Nice car, average to poor services
Cons: Car was used by a smoker. Agent tried to not honor the price on the contract for an extra $300.00!!!
20 Sep 2017
Cons: Finding the drop off spot below Canada place after hours was a bit tricky
6 Sep 2017
Loved the personal service
Pros: prompt and personal service. Easy to get to and from. Clean and well kept new car...and they found my phone and got it back to me!!
Cons: Could be less expensive.
1 Sep 2017
Pros: From start to finish my experience excellent. Looks like i will be an Alamo customer from now on.
29 Jul 2017
Pros: Very prompt and agreeable staff in a very busy setting.
Cons: No complaints!
10 Jul 2017
Quick rental and return
Pros: The location was inside Canada Place which was very convenient. The rental agent was quick to help when we arrived and was expecting us. They inspected the vehicle with us before we took it and made notes on the vehicles condition.
4 Jul 2017
Rental for west coast roadtrip
Pros: The overall accommodation of the company.
Cons: We were given a states license plate that the authorities suggested to be associated with the theft of our belongings from the car.
11 Jun 2017
Pros: New and nice
Cons: Nothing else very good
9 Jun 2017
Pros: Great car and appreciated the complimentary upgrade.
30 May 2017
Pros: Easy pick up right at the port after our cruise. Thankfully we were later getting off the ship so there was no line when we went to pick up our car. Easy directions given to return car to SeaTac and ease of getting out of garage without having to pay for it.
Cons: The garage you pick up the vehicle in is dark so it is a bit hard to examine the car prior to picking up. But would not deter me from renting from them again.
16 May 2017
Super Efficient & Friendly
Pros: Convenient to ship disembarkation for pickup, helpful staff both at pickup and drop off. My mom has difficulty walking, so the agent at pickup brought the car to us. At drop off, she needed to use a restroom and an agent escorted her to it. We had an upgraded car, and it was new and clean. We got lost on the way to the airport for drop off, so we were a little late, but they didn't charge us extra. An excellent experience all around!
12 May 2017
Great service and car!
Pros: The service was rather quick and easy when we got to port. We were upgraded to another car at no charge and did not have to fill up the tank as it was only a quarter full when we received it. The car was great!
22 Jan 2017
Try to hand over compact after booking full size
Cons: Booked a full size. They never told me they don't have one. When I go to parking lot, they hand me over a compact (still without telling me). When I ask for full size, the day we will "UPGRADE" you to minivan. Sorry, that's not an upgrade and you could have at least told me that you don't have car I won't.
31 Dec 2016
Pros: They didnt push for liability cover. Helped me find the right vehicle on christmas day even though I had accidentally booked a location outside the airport.
27 Dec 2016
Cons: Booked a vehicle to pick up AT airport, turns out it was not at the airport but 20 minute train ride into downtown Vancouver. I booked to pick up the vehicle at 3 pm, however the downtown location closed at 3 pm and left us with a dark desk and no way to find a vehicle. When I booked it, the online page should have warned me that that particular office closed at 3 pm. No calls were made to us to find out if we were on our way or what had happened. Luckily a gentleman at the convention center onsite helped us find the last vehicle for rent in the area and we paid more and got a tiny car, but it was a vehicle and we did not have to stay the night in Vancouver. Being such a large company, I would think the website would have warned me that our pick up time and the closing time were the same and I would have researched further. Won't ever book with Alamo again.
13 Nov 2016
Pros: The car was clean and well-functioning, and pickup was pretty quick.
Cons: It was hard to find the location of the Alamo desk, so finding the place to pick up was tough.
20 Sep 2016
Easy and friendly service
Pros: Fast and efficient service. Friendly staff. Free upgrade on our car.
Cons: Hard to get in touch with customer service while on the road. Only email I found online was to the US branches - they were fast and helpful, but would be better if Canada had their own service email printed on the rental-papers because things are different from the states.
23 Aug 2016
Pros: Helpful staff at pick up.
6 Aug 2016
Only one agent
Pros: The car was is good condition, clean and performed well.
Cons: There was only one agent on duty at 10:00 AM on Friday morning when a two cruise ships docked. It took over an hour for her to process all the people wanting to rent cars. She was definitely overworked, and doing the best she could, but the line was very long and the hour wait was not acceptable.
28 Jul 2016
Great car for 10 day vacation
Pros: We were upgraded to a Cadillac. Car was in great condition. Comfortable and smooth ride. Car was near empty of gas and we could return the same.
Cons: Not much
5 May 2016
Pros: Staff was super helpful with installing the car seat
4 Nov 2015
Cons: Did not even end up renting the car, was not informed of the hours for pickup, arrived 15 mins after scheduled pickup and booth was closed, called several times and could not get through to anyone.. Hoped I was not gong to be charged but now seeing full rental and insurance charge on my credit card. Just got off phone with customer service who said this is a non cancellation fee for booking and not showing up in time. Will not be using this service again