Guest reviews
Overall rating
8.3
Excellent
Based on 162 reviews
Overall
8.1
Cleanliness
8.7
Comfort
8.5
Pickup/dropoff
7.8
Value for money
8.1
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Hertz car rental prices in Vancouver
| Economy | £24/day |
| Compact | £29/day |
| Intermediate | £32/day |
| Standard | £28/day |
| Full-size | £32/day |
| SUV | £33/day |
Pros
"Very efficient an friendly staff"
"We had a great experience!"
"Car was clean and comfortable."
Cons
"Very very poor customer service."
"reserved car was not available"
"Bad information at pick up location."
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car was clean
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great car
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drop off was easy
great experience
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7.6
Don’t have a delay, or your reservation might void
Cons: We had a delay on our flight, and the office was closed. However, we knew this upfront, and let them know. Even though the reservation was fully paid for, they could guarantee a car the next day. We went there at opening hours the next day, but there was no car. Luckily there was a car available at 15h. But we didn’t receive any compensation whatsoever, nor a reimbursement for the 1 day that we couldn’t have the car.
review from
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9.6
painless and good value
Pros: The car, a Kia Rio, was an excellent value for the price and performed much better than I expected for the cheapest car they offered. There were only 2 of us though and we used the back seat for luggage too.
Cons: Having to pay over a hundred dollars for an additional driver
review from
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9.2
Okay
Pros: The employee was really kind for me
Cons: Expensive for under 25
review from
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9.2
Pros: Friendly, knowledgeable, clean car.
Cons: Very busy office. One guy at the desk trying to process us but having to answer a constantly ringing phone.
review from
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10.0
Everything was fine
Pros: Everything
Cons: The price was a little bit expensive
review from
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6.4
Pros: Reasonably efficient
Cons: No personal touch, it may as well have been a self serve kiosk.
review from
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9.6
The staff was very nice. A pleasant experience.
Pros: The location. Close to cruise departure port. I
Cons: Easy to pick up and return.
review from
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8.0
Pros: Helpful agent Jazz at 1270 Granville.
Cons: Was accused of damage to car which did NOT do, but was unable to see the morning because of darkness of Granville garage and tightness of parking situation.
review from
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7.2
Car was not very clean but Ok
Pros: Value for money
review from
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9.6
Worth it
Pros: The manager was polite and well mannered. The car was above my expectations
Cons: A little more customer service would be appreciated
review from
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9.6
A bit hard to find
Pros: Quick. Easy. Friendly. Thorough.
Cons: Just a bit hard to find as they’re down in the underground car park at the Pacific Rim Hotel. Might be somewhat confusing for out of town visitors.
review from
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9.6
Affordable
Pros: Everything I
Cons: I like everything
review from
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9.6
painless and good value
Pros: The car, a Kia Rio, was an excellent value for the price and performed much better than I expected for the cheapest car they offered. There were only 2 of us though and we used the back seat for luggage too.
Cons: Having to pay over a hundred dollars for an additional driver
review from
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9.2
Okay
Pros: The employee was really kind for me
Cons: Expensive for under 25
review from
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9.2
Pros: Friendly, knowledgeable, clean car.
Cons: Very busy office. One guy at the desk trying to process us but having to answer a constantly ringing phone.
review from
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10.0
Everything was fine
Pros: Everything
Cons: The price was a little bit expensive
review from
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9.6
The staff was very nice. A pleasant experience.
Pros: The location. Close to cruise departure port. I
Cons: Easy to pick up and return.
review from
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9.6
Worth it
Pros: The manager was polite and well mannered. The car was above my expectations
Cons: A little more customer service would be appreciated
review from
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9.6
A bit hard to find
Pros: Quick. Easy. Friendly. Thorough.
Cons: Just a bit hard to find as they’re down in the underground car park at the Pacific Rim Hotel. Might be somewhat confusing for out of town visitors.
review from
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9.6
Affordable
Pros: Everything I
Cons: I like everything
review from
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7.6
Don’t have a delay, or your reservation might void
Cons: We had a delay on our flight, and the office was closed. However, we knew this upfront, and let them know. Even though the reservation was fully paid for, they could guarantee a car the next day. We went there at opening hours the next day, but there was no car. Luckily there was a car available at 15h. But we didn’t receive any compensation whatsoever, nor a reimbursement for the 1 day that we couldn’t have the car.
review from
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8.0
Pros: Helpful agent Jazz at 1270 Granville.
Cons: Was accused of damage to car which did NOT do, but was unable to see the morning because of darkness of Granville garage and tightness of parking situation.
review from
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7.2
Car was not very clean but Ok
Pros: Value for money
review from
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Where can I find Hertz hire cars in Vancouver?
3 - 790 Southwest Marine Drive, Hertz car hire
