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I liked a luxury, confort,gourmet, cassino location. The elevations is not clouse my room.
There was not enough staff on the check in desk. This made check in take far too long.
The Mexican restaurant Javier's was amazing!!
I liked the accomodations in the room- very elegant yet modern, clean and sophisticated check in process- they didn't have a room available that wasn't non-smoking and then after some complaint they found a room
Location was great. Decor was very modern. Hotel smelled really good throughout the day. Horribly customer service, unfriendly front desk staff. Don't expect them to accommodate your needs, even though you have prior reservations. Also, the way the floor/rooms were laid out is confusing.
cool atmosphere, very comfortable bed, you can set the alarm on the tv to open the drapes, put the tv on your preferred channel, and set the temperature.
the hotel is realy good and worth visiting
amazing beds couldn't win anything
The comfort,design of the room and food.
Very nice design and beautifull modern ambiance! Not a real 5-star hotel. Poor service. Everything in the minibar is sensored. Feels like you are beeing watched!
Very central hotel and a good price, particularly midweek.
Great Buffet, Shower Stall, Friendliness of Staff, Value for Dollar, quiet room, Location. Smoke in Casino, Rooms need upgrading.
I would not stay there again. Would not honor discount they sent me as I booked through you. Rooms were much higher than what we booked them for. Check in staff indifferent to rude. Room was ok. Security, cleaning and bell staff were great. Hotel scheduled grease trap clean out for 12 a.m. Sounded like a leaf blower running in our room. Desk staff initially were rude about the issue. Had to go to desk in my pajamas and ask for manager. They did move us to a quiet room at that point. Crowded. Noisy. Slow elevators.
Beds were comfortable, food was good at Buffett.decent size rooms. All day Buffett was a good option too. Pool area good if you all pools were open .staff were quite friendly. Didn't like the timeshare ticket people approaching us every time we walked through the casino. Would have preferred the larger pool to be open rather than one small family pool and adult pool as it got extremely busy. Jacuzzis were full of small children mostly unsupervised by their parents it was a like a creche in there .Would have liked to be told about the interconnecting doors before getting our room As it was a noisy week.
Convenient location. Good dollar value. I could not figure out how to connect to the internet on my lap top. I was to busy and did not take the time to explore help through their help desk - the number was right beside the connection.
great value for the money you pay for the rooms and cleanness of the rooms very good some staff were very blunt and not very helpful but some were very helpfull and helped out with discounts on shows trips etc
Perfect location to visit all the city attractions. Comfortable room.
A great place to stay in Vegas. No complaints except that the casino took a lot of my money! If you are someone who would use the pool frequently, request tower II, as those in tower I have to walk through the casino in their swimming gear.
Staff were friendly, entertainment was enjoyable and the hotel was in a great location> The rooms were very basic, no kettle or fridge available for drinks in the room.
The room we were originally given was dirty. Bathroom was filthy.Was hoping for an apology for the dirtiness of the room. Guest service rushed me off the phone wasn't very caring to the situation. Would of like a discount of some sort for a bad start to my vacation.
The location The first girl at the reception could not find my reservation and was if not rude but not very helpful she made me make another booking.when I got held afterr making a new reservation the girl was gone and a got help from another member of staff and this girl was very helpful.called a managerabout the new and old booking took the old one cancelled the new one for me and sorted everything out very nicely...roomfacilities a bit dated.shower very poor.
I like the hotel, with the room, casino, shops, and all the actives N/A
Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest
Uncomplicated, easy airport check-in, close to airport, great staff and facilities, remodeled rooms in West Wing, view from room, lots of amenities. Fitness center not included in room price.
I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally. It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.
very comfortable beds access to food any time and a good location on the strip with children
location, staff.. room was small
noyhing we had to sleep to men in same beds because there wad no two double beds available . we where told by booking .com that we where to have to beds per room
Room was clean and quiet, a big plus. Smoking in the casino, I have smoke related asthma and this was trigged by the smoke, and made me unwell, didn't realise the casino was smoking!
Comfy room, plenty to do in hotel It was good to see Vegas once but overall I'm not a fan and won't be heading back in a hurry
Fantastic casino with great shows. Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.
cleaning room , good service ,, nice hotel for honeymoon
I like the spa I did not like the secure of the hotel and the service
NY NY theme Lack of tea/coffee making facilities limited tv channels Lack of restaurants/cafes serving meals on crockery rather than plastic plates.
location 1) looooong line to check-in (about 45 min!) 2) extremely loud music in the casino 3)cafe/restaurant choices are quite poor, mostly junk food
location and good value for money check in took to long
i thought the hotel was fantastic and the comps were great thank you i ahs a players card. the room was slightly below average and i lost on the tables !!
Got a room on a high floor and the location was perfect. Overall bad customer service. The shower was not working. Alarm clock was not working. Front desk manager didn't give a damn. Hotel was fully booked so obviously they wouldn't care ... The room was old and shabby ... no bottled water in the room, no hot water kettle, no tea/coffee in the room. Would not stay here again for sure. There are many 4 star hotels on the strip that over way better service and value for money.
Very nice hotel-casion of Las Vegas, one of the most "human" and nice to visit. Noisy, bit certainly like most of hotels in Las Vegas! Depending of room location rolercoaster could be noisy (but end at 11 PM).
I liked the location. Wish the room would have had a more "Vegas vibe" but can't beat the location.. right across from MGM. & The Staff was great. Boring room interier.
To return again. None
it was a young and lively hotel that suited our age group ( 25- 31 yrs), quite a casual atmosphere and great pubs/nightlife
Everything is nice parking problem
Exceeded my expectations. Highly recommended. I would stay at the Luxor again. Beautiful, luxurious, comfortable. I do not regret having stayed there. A spectacular hotel at a good price. no complaints from my stay
I loved th athmosphere, not too much, not too little. Something for everyone. The place it's beautiful and a lot more interesting than the other ones. The tv channel selection wasn't much to brag about but I didn't really watch much tv. It sucked that it was rainy and cold so I couldn't really use the pool.
After a very long drive, our room was ready and waiting for us. We were offered an upgrade, though I think that may have been because they ran out of rooms in the area we had booked. Very nice and accommodated my request for a non-connected room. We arrived to find that after so many years, parking is no longer complimentary. It seems not too many people are upset about that though, given how difficult it was for us to find a parking space. Everything one usually finds standard in a hotel room now must be rented here (i.e. a refrigerator).
As tourists in Las Vegas you would think the staff would be a little more helpful as to where things are located, they all acted like we were a bother. The rooms were run down, I'm a red head and there were brown hairs all over the bed set and bathroom, rolled up Kleenex in the bed. Awful experience for a vacation .
Staff, renovations Elevators
Hotel was adequate, but furnishings a bit worn and outdated. Needs self check in kiosk to speed up process - long check in lines result in poor first image...
Check-in line was an HOUR long. Rooms are of urgent need of an upgrade.
Food and beverage extremely overpriced. Typical vegas.
Super long check-in lines Dirty towels No microwave No fridge The toilet didnt flush well You have to pay for parking even if you're a hotel guest. The parking lot is super far from the hotel There is not enough parking
No coffee maker, microwave, refrigerator.
friendly staff helpful staff pillows were too hard heater didn't work noisy
Price Horrible view
We were able to self park our car for a relatively low fee The bed was comfortable and the room was clean and quiet We got a room facing construction cite even though we were promised a room facing the strip. When we resisted a change of rooms we for a room facing away from the strip towards the highways
Location Room was hot and musty. The furniture was old/dated. The pillows were awful. There was no power outlets available for mobility, phone, computer; so inconvenient for the business traveler. (minimally, the lights should have USB and power inputs by the bed for the high price I paid.) Also, no way to heat water for tea or coffee. Very disappointing.
Under reconstruction Stuff friendly, nonintrusive environment
Our Monaco sweet was nice! When we first went to stay at Monte Carlo we had booked one of their "standard" upper level rooms. When we checked in I was very disappointed by the condition it was in. It was very old, didn't look like it had been updated since the 80's. Not very comfortable at all. We changed rooms and upgraded (for an extra $120!) but I feel it was worth it as the first room was bad. Tiles were falling off the wall and all of the wood furniture was chipped. They also added an extra charge of over $400 to my card when we checked in. It got resolved later but was still annoying to deal with.
Location was excellent. Right in the heart of the Las Vegas strip. Price was also good. Pool area and lobby look nice. Hotel is dated. Hotel room was dingy and window did not seal properly which resulted in a wind noise. Overall the room was showing signs of wear and tear. Cleanliness could have also been better.
It was on the strip access to alot of things liked the hotel lobby able to process my boarding pass at front desk Felt like I was staying in a red roof in overpriced for the room drab looking outdated wall paper it was peeling dirt in corners of the room shower leaked for hours after u turned it off not impressed but I loved las Vegas probably won't stay at the Monte Carlo again resort fees I don't understand on top of that they have the nerve to charge 3.60 cents per day tax really
The staff is very professional but they need more effort to keep happy the guest this is Vegas come on We are a couple celebrating our anniversary and we was listening music not that loud and I perfectly remember the time was 9:22 pm when the security knocks my door saying someone complained about the music come on this is Las Vegas and Also the floor on the restroom was so dirty they don't clean from the previous guests I have pictures to proved
The only thing that i liked was the check in and check out was really fast thats it.. Hotel room was terible the furniture was dirty dusty the windows were all the dirty the shower and the sink drains didn't work water stayed flooded and last they open our room with out our permission
location, easy to access just about everything.
Vibe, beautiful and clean interior, location, food options, gaming options, etc. Right now, too much construction, I'd wait till it is completed finished before staying here. The entire front entrance is completely being redone, many of the interior restaurants are being rehabbed and are closed, there are no shows taking place here, without these thinga right now, Monte Carlo is not as sexy as it once was. Once all is completed however, it will be amazing! Also, seemed they are a bit short staffed with housekeeping as our room was not cleaned till late afternoon. This review is only temporary however as I know things will get a lot better.
Loved the tram to Crystals/Aria/Bellagio/Vdara, made life super easy! Our first room reeked of weed and cologne so we asked for a new room. Staff was accommodating, new room was handicap accessible with a broken bathroom door handle. It all worked out and it was a place to sleep, but we were unimpressed. The staff was helpful and friendly though.
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
Used the 2 BR. Nice having room to relax. Upscale. Pool areas nice. Close to strip.
My friends and I (4 ladies in our late 20's, early 30's) traveled to Vegas to celebrate a birthday and stayed at the Marriott Grand Chateau. We selected this hotel because of the price ($207 per night), location (1 block from the strip and directly across from Planet Hollywood Mall/Casino), and room set-up (2 bedrooms with 2 full bathrooms and kitchen). The rooms were amazing and we had plenty of space to spread out and be comfortable, esp with the extra bathroom that we found extremely helpful when we were getting ready to go out at night. The only downfall is the early check-out time of 10am. Also liked that is was a non-smoking facility, which gave our lungs a break! Early checkout time (10am), but the hotel will hold your luggage for free.
Kitchen included. Beds are comfortable and location was away from the strip so easier to get rest at night.
Courtesy of Staff and close by the new T-Mobile Arena
The room, the price, the casino, and the staff I had to leave early
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
The casino employees and front desk people were nice The whole hallway smelt horrible. Out of Date rooms. Room got cleaned once out of 3 days
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
We stayed in the area called "The Bungalows". Our room was spacious, clean, comfortable and attractive. It even had a small balcony with table and chairs. We appreciated having an Enterprise rental car location in the hotel. That made it very easy to return our rental car and pick up a taxi to the airport (there is a $50 additional fee if you return the car to the airport). We are not gamblers and used the hotel as our final night in the area before flying out in the morning. We did walk the Strip at night and early the next morning. Both times the area felt safe. Hotel staff were helpful. Some might find the public areas of the hotel "dated". We liked the slightly vintage vibe.
Was great for the price. Enjoyed the stay. Most everything was as expected. Room was too noisy. More so than any other hotel I've stayed at in Vegas. Could hear the people in the next room very clearly.
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
Clean, nice beds and great location One bed was not made. Took a long time to check in. Shower drain clogged.
The hotel lobby was renovated with a modern look plus can't beat the price. The room was decent, it had all the necessary amenities that you would need for any hotel. Overall, a nice hotel that provides all the basic things needed without having to overpay. The bathroom definitely needs an upgrade. And, also, adding more gambling tables (i.e. Craps, Poker) to the casino would be a bonus.
Excelent resort. Like staying at home. Don't have any
This appears to be a new property primarily set up for a 'time share' type of arrangement. However it is also a hotel. The staff was consistently friendly and helpful. The rooms were real suites with bedroom, living room and full kitchens. My room was very clean and well maintained. The hotel's public rooms were the same. The complimentary breakfast was better than the normal found at other hotels. The "Manager's Reception" each afternoon was a nice touch with complimentary wine, beer and snacks. A nice, quiet and very affordable place to stay. Only downside is that it is a bit off the downtown area of LV. However cabs are plentiful and the crowds were scare there. There were absolutely no negative parts of my two night stay.
We did appreciate complimentary breakfast and the WiFi. The noise from the unit above us was disturbing, perhaps refurbishing?
Room facilities Swimming pool close to earlier Bathroom inside main room
Off strip but walkable, closer to airport than others, free parking since more hotels are charging by the hour, quiet due to less drunks, spacious with kitchen for left overs and balcony to sit in sun, friendly and accomodating staff because I like the same room!
- Friendly and helpful staff. - Clean, spacious, comfortable - Full kitchen - Convenient location - Pool and barbeque - More like a condo...less like a hotel - Relatively quiet and family friendly
A hotels reputation can made or broken by its staff, this Hotels staff definitely compliment this hotel and make you feel that whatever your need is then they will try and accommodate and go that extra yard to ensure your stay goes smoothly. I'm really struggling to find anything to fault this hotel and its staff.
It was very quite and just a short walk from the strip, this was the last night of a three week stay in south west america.
the room was spacious and everything was so cleam my only complaint was that I didn't receive my wakeup call as requested
Clean rooms with full kitchens. Noisy
No parking or resort fees. safe and friendly workers. slow checkout.need to update room carpets.
We had a great suite with many extras that made our stay very comfortable! The efficient staff were quite helpful with all our needs. And the special rate was hard to beat..
The price was good. Can't really complain about that. House keeping did a really good job cleaning our room. All the of the staff were very friendly and helpful. Having Hooters wings at arms reach was nice too. The location is good for fairly easy strip access. This place needs renovating badly! I get it's Hooters and they pride themselves on being delightfully tacky. But this wasn't tacky. It is old and, frankly, dingy. Especially next to the renovated tropicana. It's sadly stuck in the 80's. The room had an old big box 27 inch tv. The bed had us begging for our chiropractors and massage therapists. The carpets are vacuumed, but God knows when they were last cleaned. Its annoying that they have no business center. Also if your gonna be Hooters, it's sad when Twin Peaks restaurant up the streetcar greatly outclasses you on what you....umm "Market".
Quiet, away from the strip. Lots of chicken.
Proximity with the strip and other casino places A/C was loud and a bit noisy
The cleaning staff was very nice and the room we stayed in was freshly painted. The plumbing was very bad. The shower water would not stay at the same temp it would turn very hot then really cold every time. Plus the shower head was places below my nose level and I am 5ft 2". It was very disappointing that the sink had scratches and stains in it and the dj from the pool would blast the music so loud the windows vibrated. I picked hooters because it had good reviews but I was disappointed. The casino spelled like sewage because outside the hotel they must of had a back up problem and the hotel had the doors open to the pool area. Sadly we did not spend much time at the hotel for these reasons.
Stayed there just one night and didn't gamble there so I can't comment on the casino. Was given room 208 in the Bayview tower. Door to the room doesn't swing open all the way cause it rubs on the uneven floors and it is paper thin cause you can hear conversation from other guests in the hallway. Beds, sink, and toilet were clean but everything else can use an update. The tub, bathroom floor, and carpets especially were gross. The view from the window highlights trash that has accumulated on the roof. Perhaps they can use some of the resort fee to pay someone to do some cleaning up there? BEWARE...Kayak claims the resort fee is $15 but I was charged $25. For an extra $10 I would have stayed at a nicer comparable hotel. I doubt I will stay there again.
The room set up. Once turning out the light to the bathroom, the room is dark. Trying to feel my way to the bed, there' a cubby set up. Dangerous for those who have been drinking and watch out, that space you feel is not the bed and be careful not to end up banging your forehead on the wall. If you do what I did, you're in the ER and not back to your hotel for at least 4 hours.
The security staff was rude the casino smells like sewer
Nothing A receptionist woman was so rude. She talked like we don't have money while we asked for higher floor (20$ dollar plus) She talked like yelling to someone she doesn't like. If she doesn't like service job she should quit! I was in Vegas so many time and I ve never think to stay this hotel before! We had an emergency to stay this hotel only a night! 5 hours and I would like to stay higher floors in every hotel. When I asked for higher no hotel say you have to pay extra for higher!!!!! So bad experiences. First time and last time. Waste money!
Food, bartender Charlene, front desk Margaret, great strip view, can't beat value Carpets in rooms need to be updated...stains everywhere, cabinet doors missing, my room and friends room were not turned down first night even though we requested it....and we had left rooms before noon
Loved the gaming, food was very good, staff was great! Some limited staff in restaurant, eliminated that due to long wait on a Tuesday!!
24 hour great food options and service. The service at Hooters restaurant was great! Decent for it's weekend purpose which was a bachelor party Very old and outdated facad and decor, in room tv options and quality was less than mediocre. Bad first impression upon arrival
Rooms were updated recently. Nice. Comfortable beds.