Would you like to save as your currency permanently or for this visit only?
I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally. It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.
The location The first girl at the reception could not find my reservation and was if not rude but not very helpful she made me make another booking.when I got held afterr making a new reservation the girl was gone and a got help from another member of staff and this girl was very helpful.called a managerabout the new and old booking took the old one cancelled the new one for me and sorted everything out very nicely...roomfacilities a bit dated.shower very poor.
Uncomplicated, easy airport check-in, close to airport, great staff and facilities, remodeled rooms in West Wing, view from room, lots of amenities. Fitness center not included in room price.
cleaning room , good service ,, nice hotel for honeymoon
noyhing we had to sleep to men in same beds because there wad no two double beds available . we where told by booking .com that we where to have to beds per room
very comfortable beds access to food any time and a good location on the strip with children
Room was clean and quiet, a big plus. Smoking in the casino, I have smoke related asthma and this was trigged by the smoke, and made me unwell, didn't realise the casino was smoking!
Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest
Comfy room, plenty to do in hotel It was good to see Vegas once but overall I'm not a fan and won't be heading back in a hurry
I like the hotel, with the room, casino, shops, and all the actives N/A
Fantastic casino with great shows. Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.
location, staff.. room was small
it was a young and lively hotel that suited our age group ( 25- 31 yrs), quite a casual atmosphere and great pubs/nightlife
NY NY theme Lack of tea/coffee making facilities limited tv channels Lack of restaurants/cafes serving meals on crockery rather than plastic plates.
location 1) looooong line to check-in (about 45 min!) 2) extremely loud music in the casino 3)cafe/restaurant choices are quite poor, mostly junk food
To return again. None
I like the spa I did not like the secure of the hotel and the service
Got a room on a high floor and the location was perfect. Overall bad customer service. The shower was not working. Alarm clock was not working. Front desk manager didn't give a damn. Hotel was fully booked so obviously they wouldn't care ... The room was old and shabby ... no bottled water in the room, no hot water kettle, no tea/coffee in the room. Would not stay here again for sure. There are many 4 star hotels on the strip that over way better service and value for money.
i thought the hotel was fantastic and the comps were great thank you i ahs a players card. the room was slightly below average and i lost on the tables !!
I liked the location. Wish the room would have had a more "Vegas vibe" but can't beat the location.. right across from MGM. & The Staff was great. Boring room interier.
location and good value for money check in took to long
Very nice hotel-casion of Las Vegas, one of the most "human" and nice to visit. Noisy, bit certainly like most of hotels in Las Vegas! Depending of room location rolercoaster could be noisy (but end at 11 PM).
Perfect location to visit all the city attractions. Comfortable room.
great value for the money you pay for the rooms and cleanness of the rooms very good some staff were very blunt and not very helpful but some were very helpfull and helped out with discounts on shows trips etc
The room we were originally given was dirty. Bathroom was filthy.Was hoping for an apology for the dirtiness of the room. Guest service rushed me off the phone wasn't very caring to the situation. Would of like a discount of some sort for a bad start to my vacation.
Beds were comfortable, food was good at Buffett.decent size rooms. All day Buffett was a good option too. Pool area good if you all pools were open .staff were quite friendly. Didn't like the timeshare ticket people approaching us every time we walked through the casino. Would have preferred the larger pool to be open rather than one small family pool and adult pool as it got extremely busy. Jacuzzis were full of small children mostly unsupervised by their parents it was a like a creche in there .Would have liked to be told about the interconnecting doors before getting our room As it was a noisy week.
Very central hotel and a good price, particularly midweek.
I would not stay there again. Would not honor discount they sent me as I booked through you. Rooms were much higher than what we booked them for. Check in staff indifferent to rude. Room was ok. Security, cleaning and bell staff were great. Hotel scheduled grease trap clean out for 12 a.m. Sounded like a leaf blower running in our room. Desk staff initially were rude about the issue. Had to go to desk in my pajamas and ask for manager. They did move us to a quiet room at that point. Crowded. Noisy. Slow elevators.
Staff were friendly, entertainment was enjoyable and the hotel was in a great location> The rooms were very basic, no kettle or fridge available for drinks in the room.
A great place to stay in Vegas. No complaints except that the casino took a lot of my money! If you are someone who would use the pool frequently, request tower II, as those in tower I have to walk through the casino in their swimming gear.
Convenient location. Good dollar value. I could not figure out how to connect to the internet on my lap top. I was to busy and did not take the time to explore help through their help desk - the number was right beside the connection.
Great Buffet, Shower Stall, Friendliness of Staff, Value for Dollar, quiet room, Location. Smoke in Casino, Rooms need upgrading.
The hotel was great The charge for Valet parking is a slap in the face to the customer and the Valet. He told me they get slighted on tips because of the charge. That is just uncool. I'm a Union member too.
Nice on strip location to walk from. They tried to swap me to a tower room when I booked a pyramid. It's a gimmick but one I wanted to try. Parking was a hike from the rooms. There were what looked like blood spots on the wall where people squished bugs. I found a bug on the lamp nearby. Fan in the bathroom sounded quite loud.
Registration line was long but the registration staff was superb. Efficient and yet very friendly and helpful. Casino was well laid out. People trying to sell additional deals for future stays while requiring a deposit as we walked by. This seemed cheezy considering we were already guests at this hotel/casino.
convenient, friendly staff, good pool not cheap, cavernous
We did an "upgrade". When we got to our suite, it didn't really seem like an upgrade. The room themselves need to be upgraded.
Very friendly staff, convenient location, in-house show One of the people who solicited us for a future travel package was RUDE
Great place, second stay at the resort. Reserved a Pyramid room, but was given a "free upgrade " to a tower room. Long walk to tower, and room totally lacked any view or bonus. +20 sq. ft., big deal.....
Buffet was one of my worst experience in my life, i had food poisoning after having brunch buffet on 11/27.
Just a quick check out Nothing good
Proximity to the strip, valet parking was always quick and they were very friendly. I upgraded my room to one of the renovated units, the room was freshly painted and the smell to fresh paint killed for me, I couldn't get over the strong smell, the elevators are very outdated and I feel like I overpay for my stay.
The rooms and beds were extremely unkept. The bedsheets had strands of hair and dirty.
the shower tile was all green like it was covered in algae
Vibe, beautiful and clean interior, location, food options, gaming options, etc. Right now, too much construction, I'd wait till it is completed finished before staying here. The entire front entrance is completely being redone, many of the interior restaurants are being rehabbed and are closed, there are no shows taking place here, without these thinga right now, Monte Carlo is not as sexy as it once was. Once all is completed however, it will be amazing! Also, seemed they are a bit short staffed with housekeeping as our room was not cleaned till late afternoon. This review is only temporary however as I know things will get a lot better.
Location was excellent. Right in the heart of the Las Vegas strip. Price was also good. Pool area and lobby look nice. Hotel is dated. Hotel room was dingy and window did not seal properly which resulted in a wind noise. Overall the room was showing signs of wear and tear. Cleanliness could have also been better.
location, easy to access just about everything.
Loved the tram to Crystals/Aria/Bellagio/Vdara, made life super easy! Our first room reeked of weed and cologne so we asked for a new room. Staff was accommodating, new room was handicap accessible with a broken bathroom door handle. It all worked out and it was a place to sleep, but we were unimpressed. The staff was helpful and friendly though.
The only thing that i liked was the check in and check out was really fast thats it.. Hotel room was terible the furniture was dirty dusty the windows were all the dirty the shower and the sink drains didn't work water stayed flooded and last they open our room with out our permission
Location Room was hot and musty. The furniture was old/dated. The pillows were awful. There was no power outlets available for mobility, phone, computer; so inconvenient for the business traveler. (minimally, the lights should have USB and power inputs by the bed for the high price I paid.) Also, no way to heat water for tea or coffee. Very disappointing.
Price Horrible view
The staff is very professional but they need more effort to keep happy the guest this is Vegas come on We are a couple celebrating our anniversary and we was listening music not that loud and I perfectly remember the time was 9:22 pm when the security knocks my door saying someone complained about the music come on this is Las Vegas and Also the floor on the restroom was so dirty they don't clean from the previous guests I have pictures to proved
Our Monaco sweet was nice! When we first went to stay at Monte Carlo we had booked one of their "standard" upper level rooms. When we checked in I was very disappointed by the condition it was in. It was very old, didn't look like it had been updated since the 80's. Not very comfortable at all. We changed rooms and upgraded (for an extra $120!) but I feel it was worth it as the first room was bad. Tiles were falling off the wall and all of the wood furniture was chipped. They also added an extra charge of over $400 to my card when we checked in. It got resolved later but was still annoying to deal with.
Under reconstruction Stuff friendly, nonintrusive environment
It was on the strip access to alot of things liked the hotel lobby able to process my boarding pass at front desk Felt like I was staying in a red roof in overpriced for the room drab looking outdated wall paper it was peeling dirt in corners of the room shower leaked for hours after u turned it off not impressed but I loved las Vegas probably won't stay at the Monte Carlo again resort fees I don't understand on top of that they have the nerve to charge 3.60 cents per day tax really
We were able to self park our car for a relatively low fee The bed was comfortable and the room was clean and quiet We got a room facing construction cite even though we were promised a room facing the strip. When we resisted a change of rooms we for a room facing away from the strip towards the highways
The comfort,design of the room and food.
the hotel is realy good and worth visiting
I liked the accomodations in the room- very elegant yet modern, clean and sophisticated check in process- they didn't have a room available that wasn't non-smoking and then after some complaint they found a room
Location was great. Decor was very modern. Hotel smelled really good throughout the day. Horribly customer service, unfriendly front desk staff. Don't expect them to accommodate your needs, even though you have prior reservations. Also, the way the floor/rooms were laid out is confusing.
The Mexican restaurant Javier's was amazing!!
amazing beds couldn't win anything
There was not enough staff on the check in desk. This made check in take far too long.
Very nice design and beautifull modern ambiance! Not a real 5-star hotel. Poor service. Everything in the minibar is sensored. Feels like you are beeing watched!
cool atmosphere, very comfortable bed, you can set the alarm on the tv to open the drapes, put the tv on your preferred channel, and set the temperature.
I liked a luxury, confort,gourmet, cassino location. The elevations is not clouse my room.
Proximity with the strip and other casino places A/C was loud and a bit noisy
The room set up. Once turning out the light to the bathroom, the room is dark. Trying to feel my way to the bed, there' a cubby set up. Dangerous for those who have been drinking and watch out, that space you feel is not the bed and be careful not to end up banging your forehead on the wall. If you do what I did, you're in the ER and not back to your hotel for at least 4 hours.
24 hour great food options and service. The service at Hooters restaurant was great! Decent for it's weekend purpose which was a bachelor party Very old and outdated facad and decor, in room tv options and quality was less than mediocre. Bad first impression upon arrival
The security staff was rude the casino smells like sewer
Quiet, away from the strip. Lots of chicken.
Enjoyed the stay. Staff was great. Located very close to The Strip. Uber and Lyft were very accessible. Had a conference at the Mandalay Bay which was $425 a night, Hooters was 1/5 of that and perfectly fine for an event. The food was Hooters but the service was great. The facility was clean but toilets and light switches had issues.
Hotel stay was perfect hopsitality was great ! How the pool changed
The price was good. Can't really complain about that. House keeping did a really good job cleaning our room. All the of the staff were very friendly and helpful. Having Hooters wings at arms reach was nice too. The location is good for fairly easy strip access. This place needs renovating badly! I get it's Hooters and they pride themselves on being delightfully tacky. But this wasn't tacky. It is old and, frankly, dingy. Especially next to the renovated tropicana. It's sadly stuck in the 80's. The room had an old big box 27 inch tv. The bed had us begging for our chiropractors and massage therapists. The carpets are vacuumed, but God knows when they were last cleaned. Its annoying that they have no business center. Also if your gonna be Hooters, it's sad when Twin Peaks restaurant up the streetcar greatly outclasses you on what you....umm "Market".
Rooms were updated recently. Nice. Comfortable beds.
The cleaning staff was very nice and the room we stayed in was freshly painted. The plumbing was very bad. The shower water would not stay at the same temp it would turn very hot then really cold every time. Plus the shower head was places below my nose level and I am 5ft 2". It was very disappointing that the sink had scratches and stains in it and the dj from the pool would blast the music so loud the windows vibrated. I picked hooters because it had good reviews but I was disappointed. The casino spelled like sewage because outside the hotel they must of had a back up problem and the hotel had the doors open to the pool area. Sadly we did not spend much time at the hotel for these reasons.
NOTHING No security at this Hotel. Earlier that morning before we could check in there had been a robbery at the Hotel. Later that day when my daughter and her friend were checking in there was a man with a switchblade in the parking lot waving it around. Then when got in elevator there was a man who punched the walls. Nobody paying attention who is walking in from outside - not a great area. Front desk personal where pretty friendly - just did not like that if you wanted to check in a little early (1 hour) they wanted to charge an additional $30. The hostess at Hooter's that greeted you were extremely rude and very unprofessional. I could go on and on how unhappy I was but I will just add it was a great disappointment and would never,never recommend or stay at that Hotel ever again.
Food, bartender Charlene, front desk Margaret, great strip view, can't beat value Carpets in rooms need to be updated...stains everywhere, cabinet doors missing, my room and friends room were not turned down first night even though we requested it....and we had left rooms before noon
The kitchen was very functional for us. It was clean and the decor in the rooms in general was nice. Parking was pretty accessible. In the living room of the Villa, it seemed a little crowded when the Murphy bed was pulled down. You should consider a different style of couch. You should also consider reinstating the Courtesy Shuttle for more than what is currently on the schedule; especially trips to the airport. Also, the Check In time seemed too late at 4:00PM compared to the "too early" check out time of 10:00AM.
Great location, nice rooms
Location to the strip. Size of the 1 bedroom was large.
The stay was relaxing and enjoyable thank you No
I liked the location, It is near to the places where I wanted to go. The bed sheets were never changed during our stay.
It so close to the strip yet nice to stay in a quiet place at the end of the day!
The location was excellent and the parking very good, despite what others have said. It was quiet, clean and very comfortable. All staff were helpful and friendly. While there was some encouragement to partake of the "condo tour", it wasn't persistent. Check-in and out was efficient with absolutely no difficulties. We had the 1 bedroom suite with its excellent living room and kitchen. Thoroughly recommend staying here, but remember, it is not a full service hotel. No complaints, it was better than expected.
Location, Location, Location Lack of covered/Secure parking. Room was a little small.
Location and comfort. One Bedroom Villa was superb! Juan one of the Valet Attendants was great. Nothing.
Very good situated. Nothing special in this hotel. Price a bit too high.
The hotel lobby was renovated with a modern look plus can't beat the price. The room was decent, it had all the necessary amenities that you would need for any hotel. Overall, a nice hotel that provides all the basic things needed without having to overpay. The bathroom definitely needs an upgrade. And, also, adding more gambling tables (i.e. Craps, Poker) to the casino would be a bonus.
The casino employees and front desk people were nice The whole hallway smelt horrible. Out of Date rooms. Room got cleaned once out of 3 days
A cost-effective place to lodge near many of Vegas' more popular attractions. Less smoke-filled than other casinos. The rooms are clean and functional. The staff was helpful and friendly. I felt safe at this location. If you are in Vegas to see Vegas and not stay in a hotel room, this is the budget-friendly place for you. This hotel is a bit dated. When I think "Tropicana", I think tropical and green. The decor did not match the name at all. This is minor compared to the required amenities and customer service.
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
The room, the price, the casino, and the staff I had to leave early
We stayed in the area called "The Bungalows". Our room was spacious, clean, comfortable and attractive. It even had a small balcony with table and chairs. We appreciated having an Enterprise rental car location in the hotel. That made it very easy to return our rental car and pick up a taxi to the airport (there is a $50 additional fee if you return the car to the airport). We are not gamblers and used the hotel as our final night in the area before flying out in the morning. We did walk the Strip at night and early the next morning. Both times the area felt safe. Hotel staff were helpful. Some might find the public areas of the hotel "dated". We liked the slightly vintage vibe.
Clean, nice beds and great location One bed was not made. Took a long time to check in. Shower drain clogged.
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
Courtesy of Staff and close by the new T-Mobile Arena
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
If your looking for a place to shower sleep and a walks distance from everything this is the place It was perfect
It was comfortable to stay one night . Besides , it was nice becauze there is Travelode in capital city . We don't eat breakfast because Breakfast room is done at 9am .So we think you should be open breakfast room.
I liked that it was right at the center of tge strip, we where able to walj anywhere. It was just to 100% clean. The beds where hard af. It was a bit iver pficed that weekend because there where a lit of things going on with igeart radio and other music festivals. Cheapest room i was able to find but definitely not worth it.
Convenient and affordable. The beds were extremely comfortable and maintenance was upheld regularly.
Location, price, free breakfast, free wifi, friendly and helpful staff. I've stayed here before and I knew what it was, and for that I love it. Cheap hotel right on the strip. Don't come expecting the Ritz. It's a solid two star hotel with a five star location and price point. That said, if you can get a partially comped room for anything less that 80 a night- stay there instead. Old bed, dirty towels, not a very clean room, bathroom was pretty gross.
Excellent Location. Great price. Everything working, A little dated. I would stay again Dated
I was pleasantly surprised by how nice the room was for the value. It is located right in the middle of everything! It was much better than I expected! The only issue we had was the bathroom faucet didn't turn off properly.
The price and being in center of the strip, was access to other hotels eating place. The rooms are messy, no window no ventilation. I would avoid it in future
Nothing It was extremely bad, the staff was so demeaning. The Caucasian women with orange hair was so rude, they need to hire a new staff and clean the place up quickly
The romm was in a good location The room was dirty. Had to take a shower with my sandles on. Thats how dirty it was. Wouldnt walk barefoot on bare floors.
The location is great staff is friendly and helpful Older motel in need of a remodel
Pre paid stay an they we're fully booked fit understand why they will let you pre pay your stay an be fully booked! Couldn't get a room!
Poor customer service
The ease to RTC public transportation to the Strip was totally necessary as the escalators on ALL four sides of the intersection of SLV & Tropicana Blvds were closed for refurbishment and these old knees can't handle 4 or more flights of stairs. Especially on hot afternoons. Otherwise it's usually an easy 10 minute walk west to the Strip. Took the 119 south from the other side of Motel 6 to Mandalay Bay to start my day there. Staff and housekeeping were pleasant and friendly, and they did their best with this old, but convenient property. Also easy access to McCarren Airport, a 5-minute Uber ride to the departure gate. Only reason to stay here is easy access to Strip on foot or by bus. If you wish to be pampered stay at any of the MGM properties on the Strip. Another plus is Coco's Bakery Cafe in from of ABVI. They're open 24/7 and the food is reasonably priced and good. Since I only paid $35/night without any additional resort fee add-ons, I wasn't expecting much in the way of amenities. This place is absolutely free of any luxuries, expect hostel-like bare minimum furnishings, i.e., a bed and some fresh linens, that's it. The WiFi was never available on my side of the building (facing the airport). Airport noise could not be heard over the old noisy A/C unit, the only good thing about the A/C as it was never truly cold enough to cool the room. Since I had to leave early for a 6am flight out of Las Vegas, you would think hot water for shower would be plentiful at 4am. Nope! I let the water run for 15 minutes and still no hot water. Even at a hostel you'd get hot water and a decent amount of water pressure. So if you stay here, hope you don't mind cold showers from time to time. As a side note, after midnight and during the overnight hours, the streetwalkers seem to move off Las Vegas Blvd and onto Tropicana. Generally the property seems safe enough if you keep aware of your surroundings but otherwise could feel unsafe and unclean. But since I paid hostel prices to stay off-strip for two nights it was acceptable compromise.
The only good thing about this place is the location. Really close to the MGM grand hotel ( walking distance) A/C never worked properly, the tv is an old box and remote control never worked. The whole room is outdated ... Room is very small. The light in the restroom stop working.
It's walking distance from the strip great place to stay if you only want a place to sleep and recover from partying My room was separated but my another door and I could clearly hear the people next door as they could hear me. Rooms are crowded if you get a double bed, once you open the door to are paractically on top of a bed. No fridge, no microwave. AC needs to constently be on or else the rooms smell. Bathrooms are old and nasty they need repairs. Some electrical sockets don't work.
Close to the strip. If you get in late at night, the guy in the front desk will say your card is getting declined for the $50 deposit so you need to leave a $100 deposit cash.
Nothing Everything. Upon arrival receptionist inform me that there was no room for me and to contact the company i booked it thru cause it wasn't their problem. The lobby smells bad and hotel looks really scary. You see lots of drunks with protitutes in and out, doesn't feel or seem safe to stay there especially with children, and it wrecks!!!
Even though older hotel and furniture clean room. The bathtub was cleaned spotless. Suggest to roach spray the laundry room. I went to get ice and seen one running on washer.
Decent location for the price. Room was clean Staff was very rude. Beds are very small and uncomfortable. No hair dryers in rooms.
Pre-booked price was somewhat reasonable.(possibly too much) Staff was freindly and helpful during the days, (tattooed escaped convict looking guy at check-in was not pleasant at all though). -Shower alternated between blistering hot to ice cold. -A/C barely kept room below sweltering. -Not even a bed cover, just 2 sheets w/ a thin blanket between. -Complimentary coffee at Reg. office only. Enough to fill about 4 or 5 of the tiny styrofoam cups they provide. -No place to prepare or sit to enjoy your coffee either. -Got there a day early, and was charged nearly double the online pre-booked price for the extra night.
Rooms were clean and comfortable. Outside perimeter could use so attention.
Daily shuttles onto the Las Vegas Strip was very convenient and cut down on the taxi fees. The location is not the greatest but than again I was aware of this and new that I was not centrally located to the strip. The shuttle makes up for this with a drop off point near one of the hotel tramways with access to the strip monorail.
- Location - Hotel breakfast - Room configuration - Room 322 had crack in ceiling - Lack of mini fridge
The shuttle driver was very professional and really nice . The staff at check in were very helpful and respectful When I arrived felt a little ignored . No one said anything and I was waiting until some one said somethig.
Great experience and stay overall. Check-in and check out process was quick, easy, and painless. Breakfast was great and fitness service met my needs. Thank you and I don't mind making a return visit here down the road.
Just a positively great oasis in the flash of Vegas. it's tranquil, clean, FRESH and comfortable. The amenities were great and honestly addressed all my needs, down to my forgotten toothbrush and toothpaste. nothing negative here
Loved the room and front desk area. Pool closed to early.
The hotel was reasonably priced and had all the basic amenities. The breakfast was amazing! The room was comfortable and clean and the front desk staff was friendly and helpful. I wish they would have started breakfast earlier than 6 - the first shuttle to the airport was at 6, so we missed breakfast our last day. Once an hour for the shuttle wasn't really enough and it would have been nice if the shuttle also picks you up - a cab from the entertainment strip right across the highway will cost you about $10-$12 with tip.
The hotel was conveniently located close to, but not on the Strip in Vegas. Having the airport shuttle, which ran often to the airport is a bonus as was a shuttle drop off to the strip once an hour. The buffet was excellent with scrambled eggs and a meat offered along with waffles, oatmeal, cereals, yogurts, fresh fruit , breads and bagels. One of the nicest assortments and well kept area constant cleaning and filling of offerings. Pool area nice to relax by quiet with plenty of tables and lounges. Getting back from the strip you had to walk on a busy overpass. If they had more pickups from the strip that would of been nice presently only at 5:30 and 10:30.
Best Breakfast. Comfortable beds
The pool area was nice and cozy, although they close at 10. We were there over the 4th of July weekend and you would think they would be a little lax on the time since it was a holiday, but at 9:59 the lady working the bar came out and told everyone to leave. We stayed at Fairfield the night before and their pool closed at 11. The breakfast sucked. A lot of reviews I read said the breakfast was "awesome." Far from the truth. They had the typical waffles, fruit, yogurt, and pastries. Boiled eggs and egg omelets floating around in liquid...ok? No bacon or sausage. I grabbed a banana and called it a day. They had a nice older gentleman as a Breakfast Attendant that went around and gave the kids toys and coloring pages which was a nice gesture. He was really friendly and seemed to enjoy his job. The rooms were basic, nothing special. They had a small cube refrigerator in the room that was just randomly laying on the floor. Never seen that before...usually it's in a cabinet.
The front desk staff were very kind and helpful. Rooms were clean and comfortable. NO resort or parking fees. Shuttle to the strip every hour. Neutrogena toiletries. Weird, ocean (?) type smell in lobby, probably temporary.
breakfast, shuttle to airport crowd, no toilet paper in the bathroom, clogged sink
This appears to be a new property primarily set up for a 'time share' type of arrangement. However it is also a hotel. The staff was consistently friendly and helpful. The rooms were real suites with bedroom, living room and full kitchens. My room was very clean and well maintained. The hotel's public rooms were the same. The complimentary breakfast was better than the normal found at other hotels. The "Manager's Reception" each afternoon was a nice touch with complimentary wine, beer and snacks. A nice, quiet and very affordable place to stay. Only downside is that it is a bit off the downtown area of LV. However cabs are plentiful and the crowds were scare there. There were absolutely no negative parts of my two night stay.
No parking or resort fees. safe and friendly workers. slow checkout.need to update room carpets.
It was a pleasant,relaxed setting after being on the Strip.Helpful staff and very nice rooms.Nice pool and exercise room.I would stay there again.
It was very quite and just a short walk from the strip, this was the last night of a three week stay in south west america.
Clean rooms with full kitchens. Noisy
We had a great suite with many extras that made our stay very comfortable! The efficient staff were quite helpful with all our needs. And the special rate was hard to beat..
A hotels reputation can made or broken by its staff, this Hotels staff definitely compliment this hotel and make you feel that whatever your need is then they will try and accommodate and go that extra yard to ensure your stay goes smoothly. I'm really struggling to find anything to fault this hotel and its staff.
We did appreciate complimentary breakfast and the WiFi. The noise from the unit above us was disturbing, perhaps refurbishing?
Room facilities Swimming pool close to earlier Bathroom inside main room
- Friendly and helpful staff. - Clean, spacious, comfortable - Full kitchen - Convenient location - Pool and barbeque - More like a condo...less like a hotel - Relatively quiet and family friendly
Excelent resort. Like staying at home. Don't have any
the room was spacious and everything was so cleam my only complaint was that I didn't receive my wakeup call as requested
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.