It was excellent in all respects. I don’t think it needs any improvement
I’ve flown with Qatar multiple times and the service has always been great. Very professional, organized, the food is delicious and plentiful, tons of entertainment.
The Achilles heel of the experience with Qatar Airways is the Doha Airport, especially for travellers arriving into Doha and not transiting. This airport suffers from being ambitiously big and the immigration into Qatar being overly time taking. At the end of my particular flight in which my travel was ending in Doha, the plane parked at a very remote terminal, from where it took me 30 minutes to arrive just at the immigration counter, with fast paced walking and the time on a train inside the airport. Then, at the immigration counter it takes up to a minute or more to process each tourist visitor,due to time taking face and finger scanning processes and langugage barriers if there are questions or information to be exchanged verbally with the officers. If several planes have landed at the same time, it is not unusual that one has to wait 45 to 60 minutes in the immigration queue. In short, the frustration of arriving at Doha takes away all positive vibe of the airline, as the airline and the airport are heavily intertwined and are marketed together.
Liked some flight attendants. 1 was rude I'll not say her name I don't want to get her jn trouble on my flight back to Dallas from Doha. Very rude to some races of people clearly. She needs a better attitude and bedside manners. Asking her questions and she responds "WHAT" twice rudely like I was bothering her and "is it going to be cranberry or mango juice with an attitude".
The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
I was unable to pre purchase sear upgrades or internet. Their online site is not user friendly and poor. I felt singled out in customs. Seats are very small even for a small person.
I was denied lounge facility at airport. Explanation was not satisfactory.
I purchased Qatar airways after seeing ads about its service. To my surprise Qatar is marketing gimmick and horrible airlines which I don’t recommend to anyone Flight was dirty including flight from Miami to Doha And Doha airport restrooms are dirty On top of this they use this pathetic cheap indigo From Doha to Hyderabad which I will never fly Also they lost one of my baggage in Indigo and still waiting to receive it. I will never travel Qatar and will never recommend
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
The economy seat was so uncomfortable, had not enough leg room for 13 hours flight, front seat basket was broken and couldn’t hold anything, food quality was horrible( we got food poisoned ) we charged for logged which used to be free. We paid too much for this flight and very disappointed. Turkish air line better to make satisfy and respect people instead of find different way to scam people.
This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
great. I could have used a bottle of water or two instead of having to ask everytime. great service. very comfortable
No customer service. Non educated staff members with no will to support or service the passenger.
Aircraft you use on this route are always old and poor! This drives the entire experience down
The Etickets had been changed (Why?) without notice ; Hence, that caused troubles when checking in. Not until I contacted my ticket agent and was given correct Etickets could I then check in.
I felt the AVM was bad. They could have done better and felt the route was much long theb expected otherwise it was good experience.
The fully flat bed in business class on the 777 is a little narrow, and the 2-3-2 configuration is now dated, but otherwise a comfortable and pleasant flight. It’s hard to beat the value too.
they have cancell the flight with no reasons, My parents were in the cold weather in the airport for 24 hours they did not give any hotel and food. I hate Turkish Airline, this is our last time that we ha ve chosen Turkish Airline.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.
Horrible, flight cancelled and had to come back the next day
Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.
There isn’t any entertainment. The food and drink was available for a price. I didn’t buy any.
They boarded us but somehow did not manage to record us boarding, so rather than check if we were onboard they removed our bags from the aircraft. I got a call from Ryanair staff in Dublin when I landed in Madiera asking me where I was!!! When I said I was in Madiera I was told what had happened. Our bags were to be sent to Madiera the next day via Manchester, they didn’t arrive. They are now due to arrive two days before we leave. I don’t see myself using Ryanair again unless I am forced to and even then I may just refuse.
The table at my seat was dirty, the crew was nice, the boarding was swift. An average Ryanair experience but this time the plane was not properly cleaned between flights.
On time arrival but the aircraft had seen better days and needed a deep clean.
Crazy long boarding times, messy, inexperienced, overworked, and visibly tired crew, very uncomfortable seats and no compensation for delays.
Good but both flights were delayed by nearly one hour making boarding tedious. We had to wait with no information
Unnecessarily delayed and remarkably inefficient boarding contributed to a significantly delayed departure. Seats/legroom astonishingly uncomfortable even by Ryanair standards (minimal legroom plus reinforced plastic seat backs ensure you get punched hard in the knees every time the person in front moves, and as a 6-foot passenger I had nowhere else to put my legs. Upon late arrival at the gate in Luton we were kept waiting another 20 minutes before being allowed off the plane. Both Easyjet and Wizzair are currently a better bet.
This was the worst boarding ever. We were kept in the boarding bus for almost 40 minutes without any information or update. Very uncomfortable beings squished with another 50 people and not knowing what was happening.
I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one
Awful as usual the air stewardess loved her own voice and would not stop talking on coms for 2hrs please please please shut up I can’t hear my headphones and don’t want to buy juty free