Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication.
They're are abusive to their customers. 5 hours to 7 hours delayed on both of my flights..
Easy boarding, getting off plane.
Very cramped! No entertainment, too warm in cabin.
80 minutes delay without explanation.
Dude at counter who had to change our seats as we were flying with an infant was great. Other people who were assisting us didn't know how to fix the issue but he did. Then when we boarded, he made sure we went first as we had all that baby stuff you have to carry!
I have flown Air China 6 times and every time we leave late. One time it caused me to miss a connecting flight and I was stuck in LA for two days. Food is not good. Buy snacks before you board. Movies/entertainment is poor. Nothing to watch for 15 hours.
No one spoke English and too many delays. I missed my flight and stayed in hotel until next flight 14hts later
trip to destination was OK
trip from destination was disaster plane was delayed and our luggages were not with us. We arrived Friday. Was told luggages will arrive & ship by Saturday. Called again this morning(saturday) now it will be shipped Sunday. What a night mare!!!!!
It was clean. Also the media selection
More food needed
Food and service are excellent. Hotel provided by airline is luxurious and favorable.
Not a lot of leg space and it was especially tight when the person in front reclined and there was not space for my legs. My flight got delayed and my luggage went missing when I was flying back home. The food was okay, but many times they ran out of other food options. The phone numbers listed on the website were not available to call and I could not get in touch with them when I needed questions answered.
nothing. not joking. apart from the fact that I got from point A to point B, there was nothing redeemable or positive about this experience.
First, the last-minute 7 hour delay. An hour before we were due to board the plane we found out about the delay due to techical issues/ plane rotation, i.e. a problem entirely of UIA's own making. Second, zero customer service for our options as passengers to reschedule, re-route, or be reimbursed for our 7 hour delay (delays over 5 hours allow for full refunds according to UIA's own Air Passenger Rights on their website). Third a promised lunch during the delay was itself also delayed, this time by an hour an a half. Fourth, the flight experience itself. A 10.5 hour flight with no in seat monitors, no complementary beverages (only water), no pillow, horrible food, broken seats, no usb ports for charging devices, and freezing cabin conditions. I would hands down never fly with UIA again in my life.
apart from the fact that I got from point A to point B, there was nothing redeemable or positive about this experience.
a cup of water. that's all.
Nice crew and efficient
a very short flight - it was uneventful and arrived on time. So that's good.
Nothing I liked honestly speaking
My family and I were treated badly at check in, refused to weigh my luggage, sent us off to another area to weigh things , then when we came back to the counter, working with different clerk he shouted over everyone head and shouting telling her be careful they have over weight , that was bad behavior and not professional, I asked for the supervisor and I waited for 30 min and no one showed up and I requested his name the Indian man to report him then he disappeared and no one helped me and I almost missed my flight and barely made it, I would never fly on this flight and I don't recommend anyone to use it , flight attendance are not qualified and poorly speak English
I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight.
Air ck inn prompt fast
Crew rude no manners to talk only 1 persons rest was ok
Service was good
Older equipment and entertainment was not great
The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad.
My in-seat entertainment system was broken. I also heard similar comments from fellow passenger
Not enought time for transit between two flights
Two out of three sutecases did not arrive.
my seat was uncomfortable
A much nicer 777 on this leg.
The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with.
In flight entertainment is great! Good selection of movies, nice screens.
No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful.
Crew provided better service than crew flying in to Amman
Boarding, food, and entertainment are three areas need major improvements. One other notice, one of the rest rooms was broken already before take off from Amman.
after one hour delays and half hour flight the rented aircraft had to fly back to the airport for technical issues , the next flight was seven hours later . During this time there was poor communication and terrible service. The inbound flight was also delayed for almost two hours and the same story of bad communication and worse service . I have been flying for a long time with RJ and I can say for certainty that its one of the worst airlines out there. I kept my hope all these years till I finally gave up. They will never improve or learn from their mistakes
Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth
Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth I would not recommend this so lone yo anyone
Seats are too close to each other
Overall, food, appearance, cleanness of the flight and the toilet, no entertainment, comfort, size of the cabin and the seats, communication from the cabin crew and delay without apologizing or telling us the passengers what was the issue, it was one of the poorest flight I have ever used.
Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats
Food was not up to par and seats could have been a bit bigger for the economy bracket.
Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom.
Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen.
Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern.
Flight attendants are not friendly and rude. Seat had a problem reclining.
The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in.
The flight attendants was nicer on this flight then the US to Doha flight
Seats were not comfortable
Klm flight has very congested seating Getting information about eticket was pain
The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.
It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.
The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier
Flight was efficient enough and staff were friendly.
It was delayed quite a bit and more on-time updates would have been appeciated.
Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.
The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.
Veg food was good. Liked the way i got what I ordered for. Crew was ok.
Boarding process was horrible. Nearby KLM airline boarding was awesome at YYZ. Learn the boarding process from South West airlines. Air Canada gave my seat to someone else while coming back.
Very good food...stream to your device needs improvement... Lots of the content required an app, giving a very narrow selection of entertainment
I missed my connecting because of delay and the help given by both etihad and jet was really bad
flight was delayed and there was very little time to get to the next flight. there was no assistance when requested to get to the next gate faster at amsterdam for a 60 year old lady. very disappointing.
I bought expensive souvenirs from Kathmandu duty free and they refused to me at boarding gate that it's heavy, after long explanation they took my bag and said that I'd collect it at Abu Dhabi airport but never put it on flight even. Supervisor was extremely unreasonable and was not willing to understand that weight issue doesn't apply on duty free shopping.
It's good the service from the start, from check in and from the stewardess .... good flight
Bad, flight was delayed by an hour without announcement. Further another 10 mins wait due to some problem at aero bridge. Overall poor.
Staff trying to think of what we need before they ask for it. Impressive.
All was fine
Nice Service. On ground is ok. At least people are not rude. In flight is also ok. Nothing special. That's ok for me as long as they are not rude or obnoxious.
Entertainment options are limited. This is such a short flight I normally watch series. Their selection is not the best. Boarding in Muscat Airport is always a mess.
The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal.
Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost.
Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board.
The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination.
Airplane staff were good
Crew was friendly and polite, both beverages and an excellent lunch was offered.
A delay was not ideal but nothing to worry about since the flight arrived on time.
short trip, crew was efficient, food was warm
Not disturbed when i wanted to sleep crew was efficient
Very long flight Rice with every meal was boring , meals were infrequent for a 14 hr flight
Very uncomfortable seats.. Leg room was way too small.
Seats are more comfortable than Qatar. Staff was very friendly. They handed out more water than other airlines, which is much needed on the long flights.
They caused a lot of us to miss our connecting flights bc of hours-long delays. I had to stay overnight in Abu Dhabi. They put me up, which was nice, but I was sad to miss the first day of my work trip bc of it.
Again very. Very badly treated by etihad people
Food and entertainment and punctuality
Quite a long wait to disembark
We landed ahead of time
Less legroom than A380 which became slightly claustrophobic at times. Meal choice limited they ran out of one choice fairly early in the service
Good movie choices
Boarding delayed, no information given to passengers Rush and push Not enough seating at airport Food was okay, so so Crew was okay, no compliments nor complaints
There is very little space between seats from Dubai to Cochin flight. Didn't have space to eat without hitting the next person. Ran out of food of choice
It was an enjoyable flight
We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight.
The usual problems with an economy flight -- very crowded, stuffy, and no complementary food.
They rebooked me to a new airline to get to my destination.
Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline.
Never made it due to prior cancellation and no back up plan
Overall good experience, flight was short and painless
Flight borded late and at a different gate
Nice aircraft (new, pleasant atmosphere), on time departures, very courteous and prfessional staff, clean plane
crippling amount of room between seats, so little that everyone must stand, turn around, and grip the seat back behind themselves to slide out. We deal with it because this is the world we live in. The new thing in Europe - if you didn't purchase a ticket that includes drink and a snack, you are s.o.l. (best to grab a snack to take on board)
Loved the crew they were great!!
Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system.
Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva.
Easy, on-time and courteous
We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights.
Crew are just the best
Boarding was disorganised, excellent service otherwise.
They were able to accommodate my request to move to an aisle seat
Sticklers for luggage weight and the plane was small
I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare
BYojet shouldn't be with Kayak get rid of them.
Short and sweet flight.
Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!
The experience starts in the Brisbane lounge. Thai Airways has the use of the Air New Zealand loung and it has to rate as one of the best. Modern, Open feeling well lot by natural light, comfortable chairs and so many electrical and USB outlets. The food is magnificent. The 787 to BKK has flat beds so it's very easy to get some sleep. Staff were attentive
The food was a little lacking in quality my beef tasted decidedly off! My stomach reacted accordingly 5 hours later.
film choices, old or irrelevant or American.
Good seats in Business class on A380. Much better than BA, but not as good as Etihad. Cabin was too warm. Overhead lights flickering because of problem with bulb (yet on a fairly new aircraft).
Service was no different from economy class - perfunctory, reactive. No offers of any refreshments between the set meal times (not even water).
Good boarding procedure except flight was late. Good crew, comfortable aircraft.
Bangkok Airport is hot and unpleasant. Flight left about 20 mins late.
a crying 2 year old = no sleep, even with ear plugs
Every thing was great except the seats were small
The seats are small
The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time.
Flight attendants were very helpful.
Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep.
Entertainment options were not too good. The flight should have more American sitcoms and more Hindi options.
Their service is excellent on board .
Nothing extra ordinary
That was my first flight and the entertainment video did not work I also will like to see a situation where I can drop my luggage and be checked in on the day of flight no matter the flight time I drove all night to Heathrow from Manchester and arrived at check in countrer at 8am and was refused check in until 11.30 for a 1:45pm flight so I was not able to go and sleep somewhere as I planner . After all that the flight we delayed one hour
Vegetarian meal service was great.
The female flight attendants are all stunning in their bright orange uniform.
The planes are very tight. Ever since they updated their aircraft they added one or two rows and planes became so narrow! On the way to Moscow we didn't have an entertainment because they monitors didn't work for 30% of the plane. On the way back they delayed the flight for 5 hours because they plane had technical issues and they were changing it. We missed our connection from NY to Miami and since it was a separate ticket I lost those tickets. They didn't update us while we were waiting what's going on. A few times they would announce boarding on the electronic tableau, people would line up and wait for 40 minutes. The staff would just look and say nothing or smile and say "we don't know why you are standing, I didn't tell you to line up!" We had a special meal on the flight. They gave you exactly the same food twice. I was just laughing but other people who had special meals were really upset. If someone asked they would probably say "it's your problem that you don't want to eat like the rest lol! Next time when booking a flight I'll pay more but have a normal experience and not the torture "Russian style"
Excellent flight. Prompt service. Very organized.
There was a delay
They can't even tell me where the bag is supposed to be.
Economy seat with Centre seat left empty
The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)
They lost my bag.
They lost my bag.
We were kept informed about the delay
Has to wait 14 hours in Helsinki for a 25 minute connecting flight
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