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(Return)
Airports
Origin
London
£301
only
£301
Destination
Bangkok
£301
only
£301
Mon, 15 Jan
LHR
BKK
25h 05m
Thu, 15 Mar
BKK
LHR
19h 00m
£301
Trip: 59 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

Mon, 4 Dec
LHR
BKK
16h 20m
Sun, 10 Dec
BKK
LHR
19h 20m
£327
Trip: 7 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3586 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
BKK
CAN
Excellent 8.3

professional and very friendly, amazing

JFK
CAN
Excellent 8.0

The food was better than expected. The service was good.

The plane temperature got steadily colder. Was a bit hard to handle.

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

CAN
LAX
OK 4.6

I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast.

HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

Mon, 22 Jan
LHR
BKK
25h 05m
Mon, 19 Mar
BKK
LHR
17h 05m
£301
Trip: 56 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

EWR
PEK
OK 5.6

flight was late, barely made my connection (which was also late).

PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

Sun, 4 Mar
LHR
BKK
21h 10m
Sat, 17 Mar
BKK
LHR
19h 20m
£328
Trip: 13 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3586 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

BKK
CAN
Excellent 8.3

professional and very friendly, amazing

LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

Mon, 22 Jan
LHR
BKK
25h 05m
Thu, 22 Mar
BKK
LHR
17h 05m
£303
Trip: 59 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

BKK
PEK
Excellent 9.6

Everything, meals were good.

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

Wed, 31 Jan
LHR
BKK
16h 20m
Sun, 18 Mar
BKK
LHR
19h 15m
£329
Trip: 46 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3586 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
BKK
CAN
Excellent 9.0

Was transferred to Thai Air as the plane was over sold.

HGH
CAN
Excellent 10.0

Long but very pleasant flight

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

Thu, 10 May
LHR
BKK
19h 00m
Wed, 30 May
BKK
LHR
25h 40m
£303
Trip: 21 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

Thu, 10 May
LHR
BKK
16h 10m
Tue, 29 May
BKK
LHR
25h 40m
£304
Trip: 20 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

Mon, 9 Apr
LHR
BKK
19h 00m
Tue, 15 May
BKK
LHR
31h 05m
£306
Trip: 37 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
HKT
OK 4.3

Crew and flight were professional and courteous.

Passengers from Beijing were rude, and consistently snorting and spitting throughout the entire flight. Not just one person but everyone around us. Very disgusting and nauseating listening to that for 6+hours. I had earbuds in the entire flight and could still hear the spitting...

JFK
PEK
Good 7.3

Crew efficient

No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible.

EWR
PEK
OK 5.6

flight was late, barely made my connection (which was also late).

BKK
PEK
Excellent 9.6

Everything, meals were good.

PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

Wed, 25 Apr
LHR
BKK
19h 00m
Sun, 13 May
BKK
LHR
25h 40m
£306
Trip: 19 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
EWR
PEK
OK 5.6

flight was late, barely made my connection (which was also late).

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

JFK
PEK
Good 7.3

Crew efficient

No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible.

Sun, 6 May
LHR
BKK
21h 15m
Wed, 23 May
BKK
LHR
25h 40m
£307
Trip: 18 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
JFK
PEK
Good 7.3

Crew efficient

No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible.

PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

Thu, 10 May
LHR
BKK
19h 00m
Wed, 16 May
BKK
LHR
25h 40m
£307
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

EWR
PEK
OK 5.6

flight was late, barely made my connection (which was also late).

Mon, 22 Jan
LHR
BKK
25h 05m
Thu, 22 Mar
BKK
LHR
17h 05m
£309
Trip: 59 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

JFK
PEK
Good 7.3

Crew efficient

No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible.

EWR
PEK
OK 5.6

flight was late, barely made my connection (which was also late).

PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

Tue, 16 Jan
LHR
BKK
27h 50m
Tue, 13 Mar
BKK
LHR
17h 05m
£310
Trip: 56 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

Tue, 1 May
LHR
BKK
19h 00m
Thu, 31 May
BKK
LHR
25h 40m
£310
Trip: 31 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

BKK
PEK
Excellent 9.6

Everything, meals were good.

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

EWR
PEK
OK 5.6

flight was late, barely made my connection (which was also late).

Thu, 17 May
LHR
BKK
19h 00m
Wed, 23 May
BKK
LHR
25h 40m
£311
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

Sat, 5 May
LHR
BKK
19h 00m
Sun, 20 May
BKK
LHR
25h 40m
£312
Trip: 16 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

BKK
PEK
Excellent 9.6

Everything, meals were good.

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

Thu, 24 May
LHR
BKK
21h 15m
Sun, 3 Jun
BKK
LHR
25h 40m
£312
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

BKK
PEK
Excellent 9.6

Everything, meals were good.

PEK
HKT
OK 4.3

Crew and flight were professional and courteous.

Passengers from Beijing were rude, and consistently snorting and spitting throughout the entire flight. Not just one person but everyone around us. Very disgusting and nauseating listening to that for 6+hours. I had earbuds in the entire flight and could still hear the spitting...

Fri, 4 May
LHR
BKK
19h 00m
Wed, 6 Jun
BKK
LHR
25h 40m
£313
Trip: 34 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

PEK
HKT
OK 4.3

Crew and flight were professional and courteous.

Passengers from Beijing were rude, and consistently snorting and spitting throughout the entire flight. Not just one person but everyone around us. Very disgusting and nauseating listening to that for 6+hours. I had earbuds in the entire flight and could still hear the spitting...

PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

Fri, 18 May
LHR
BKK
19h 00m
Thu, 31 May
BKK
LHR
25h 40m
£313
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3166 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
YUL
OK 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

PEK
LHR
OK 5.3

Boarding was efficient

A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items

PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

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