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Pros: Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience

Cons: Honestly, this trip worked very fine. I do not have additional recommendations.

Pros: The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink.

Pros: Everything was very good and comfortable. I really enjoyed my journey. Thanks.

Pros: Crew was very professional and served snacks and beverages at regular intervals. One of the fellow passengers was over reacting to some minor unintentional neglect by an female crew member and told her to shut up when she was trying to understand the issue. But the crew handled the situation very professionally.

Cons: Food could’ve been better.

Pros: Crew was very professional and served snacks and beverages at regular intervals. One of the fellow passengers was over reacting to some minor unintentional neglect by an female crew member and told her to shut up when she was trying to understand the issue. But the crew handled the situation very professionally.

Cons: Food could’ve been better.

Pros: everything

Cons: nothing

Pros: Private cabins in business class

Cons: Better control over boarding process

Pros: Crew did a great job keeping the long 11hour flight manageable!

Pros: The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.

Cons: Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.

Pros: The crew was amazing!

Pros: The aircraft was good Ahead of time arrival Immigration at AbuDhabi

Cons: In tag

Cons: The Seats were really old and no new movies

Pros: Crew was great. Apartment class was great!

Cons: Don't put on the airport board that the plane is boarding when it is not

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Cons: 1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait

Pros: Great flight....enjoyed it thoroughly.....

Cons: The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!

Pros: Qatar Airways main service center in Doha was the only competent part of the flight cancellation ordeal.

Cons: Justfly sucks: a bunch of thieves I went on their website to the coronavirus page. The page said that there was a $25-50 fee just to initiate research on my flights options. I did not continue on with a query. The assholes charged my credit card $50. A totally unauthorized charge using credit card info from a previous purchase. I have challenged this to my bank and expect to have the charge refunded. There is an entire Facebook page dedicated to Justify scams. Their rotten thieving reflects poorly on Kayak.

Pros: Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks.

Pros: Amazing

Cons: In terms of comfort, Etihad offers a good level!

Pros: yes to both.

Cons: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Cons: 1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait

Cons: Missing a bag , longer wait time at Abu Dhabi

Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Pros: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing

Cons: Vegetarian food quality needs improvement

Pros: Good selection of movies. Lights changing color on ceiling through the flight

Cons: Need more water service throughout the flight!! So dehydrated! Couldn't get up and disturb my seatmate, but really needed more water!

Pros: Punctual

Cons: No beverage service

Cons: An airline not only with the best service but the best looking flight attendants. They genuinely smile

Pros: Funny you should ask about the trip! We ended up buying them through Flyus.com because it was one of the options that popped on my search. Little did I know that I was getting my self in a very bad situation. This travel agency that was suggested by you guys is a total scam! We first tried making a name correction and they wouldn’t help. They basically wanted me to get a new ticket, twice the price I had previously paid for the other one. Then when the whole Corona Virus started happening, we tried canceling our tickets. Were we able to do it? Not really. Did we get our money back? Nope. They are giving us “credit” for when we rebook them, but to do so we will need to pay around $800/ticket in fees!!

Cons: Better costumer service. The ability to actually cancel our tickets and get our money back. The fact that we weren’t able to make this trip wasn’t in our hands!!

Pros: Smooth flight, staff very attentive, lots of great new movies to watch from

Cons: Staff kept reaching past me to shut my window without asking me first. Very rude.

Pros: I don’t like it

Cons: They take my money because my flight it’s was over And they charge me twice

Pros: La atencion , la abilidad y sobre todo su cortesia..

Pros: Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey.

Cons: It was too hot in the cabin. The flight attendants were mostly inattentive. At one point three of them were feeding a baby to the exclusion of all of their duties to the rest of the passengers.

Pros: The plane was super new and the flight was smooth and really great. The food was yummie.

Cons: My luggage did not arrive at the airport in Istnabul and I hope I will get it back.

Cons: The flight should be on time and not late.

Pros: Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air

Pros: everything

Cons: nothing

Pros: I love your hostesses

Pros: The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!

Cons: The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ...

Pros: Excellent crew. Very good food. Comfortable seats.

Pros: I was upgraded to business class

Pros: Too narrow seats

Cons: The cabin crews were not supportive enough - delayed service and sometimes even denied service like drinks

Pros: Emirates staff are very professional

Cons: To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment

Pros: Good selection of movies. Lights changing color on ceiling through the flight

Cons: Need more water service throughout the flight!! So dehydrated! Couldn't get up and disturb my seatmate, but really needed more water!

Pros: Amazing crew and excellent food and beverage choices

Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Pros: The food was good

Cons: The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger

Pros: Food about average.

Cons: First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late.

Cons: There is no Priority for business class

Pros: On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control

Cons: Veg Biryani instead of pasta plz

Pros: Flight was pretty empty so I had a whole row to myself which was incredibly comfortable

Cons: Nothing

Pros: Worst customer service ever

Cons: Need to invest in new seats

Pros: I had my own row of seating because the flight was pretty empty so it was very comfortable

Cons: Nothing. Excellent flight

Cons: Disembarked through stairs despite tunnel available, seems the front gates of plane did not open. Also they transported the passengers in normal coasters not through airport bus

Pros: Service

Cons: NA

Pros: on time

Cons: limited seat space

Cons: PIA needs to have a lounge after security at Karachi airport and different boarding times so business class passengers are not waiting in the queue to board and get to seats. Crew was downright rude at times. I was travelling with a 2 year old who was not badly behaved and yet instead of helping or asking if I needed anything, the crew behaved as if they were doing me a great favour when asked for something.

Pros: The only airline has direct flight to Kuala Lumpur and Dhaka

Cons: Very old air plain, not clean very dirty , no entertainment whatsoever , extremely low class service.

Pros: The food entertainment professionalism extre ordinary crew members

Cons: PIA needs to have a lounge after security at Karachi airport and different boarding times so business class passengers are not waiting in the queue to board and get to seats. Crew was downright rude at times. I was travelling with a 2 year old who was not badly behaved and yet instead of helping or asking if I needed anything, the crew behaved as if they were doing me a great favour when asked for something.

Pros: Clean airpot

Cons: Difficult to board at Multan

Pros: Crew was courteous and food was good. Plane was clean.

Cons: The checkin process at the Lahore Airport was horrific. Probably won't fly out of there again. The queues were a joke. Most passengers were cutting queues with the help of officials they had bribed. Shockingly one airport staff member checked in five passengers in front of me who weren't even At the airport. This lot was issued boarding passes and luggage tags without a problems. An immigration officer also stamped their passports without a question. No wonder Pakistan is and will always be a third world country. Despite the excessive airline and airport staff the simple process took me over an hour. I only got my turn after arguing and pleading my case with the airline staff repeatedly. Seriously this is the worst airport to fly out off!! You have been warned. Use Lahore airport at your own risk!!

Pros: on time

Cons: limited seat space

Pros: I like the comfartability of flight

Cons: everythimg was good

Pros: The food entertainment professionalism extre ordinary crew members

Cons: PIA needs to have a lounge after security at Karachi airport and different boarding times so business class passengers are not waiting in the queue to board and get to seats. Crew was downright rude at times. I was travelling with a 2 year old who was not badly behaved and yet instead of helping or asking if I needed anything, the crew behaved as if they were doing me a great favour when asked for something.

Cons: Disembarked through stairs despite tunnel available, seems the front gates of plane did not open. Also they transported the passengers in normal coasters not through airport bus

Pros: New Isb Airport

Cons: PIA Plane and staff hospitality Food was old Seats were torn and no comfort No multimedia No Internet No AC was on whilst plane was still on runway

Pros: Short flgiht

Cons: Old Plane and running late -poor facilities at airports

Cons: There was no information given that pia does not have online check in. The food was horrible on pia. The connecting flight had no vegetarian option for people with dietary restrictions.9

Cons: Disembarked through stairs despite tunnel available, seems the front gates of plane did not open. Also they transported the passengers in normal coasters not through airport bus

Pros: Service

Cons: NA

Pros: Clean airpot

Cons: Difficult to board at Multan

Pros: yes to both.

Cons: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Pros: Ok

Cons: Comfortable

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Cons: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Cons: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Pros: Crew was amazing. Service is top notch. You get to eat whatever you want whenever you want (no fixed time for menu serving).

Cons: The in flight internet should be of better value for business travelers. Emirates offers full flight connection for business and first class.

Pros: The crew was amazing!

Cons: In terms of comfort, Etihad offers a good level!

Pros: The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food.

Cons: Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight.

Pros: Nothing

Cons: Everything!

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Pros: Crew was amazing. Service is top notch. You get to eat whatever you want whenever you want (no fixed time for menu serving).

Cons: The in flight internet should be of better value for business travelers. Emirates offers full flight connection for business and first class.

Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Pros: The crew was good. Loved the mango juice and veg food.

Cons: The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more.

Pros: Nothing

Cons: Everything!

Pros: Super easy check in. Good air hosting staff.

Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Pros: It’s OK

Cons: Need improvements

Pros: Nothing.

Cons: At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore.

Cons: PIA needs to have a lounge after security at Karachi airport and different boarding times so business class passengers are not waiting in the queue to board and get to seats. Crew was downright rude at times. I was travelling with a 2 year old who was not badly behaved and yet instead of helping or asking if I needed anything, the crew behaved as if they were doing me a great favour when asked for something.

Pros: The only airline has direct flight to Kuala Lumpur and Dhaka

Cons: Very old air plain, not clean very dirty , no entertainment whatsoever , extremely low class service.

Pros: Flight timings were perfect , crew was friendly

Cons: Boarding was slow and not easy