All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
To complex. So many types of fare. This made the boarding a caos.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
I liked almost everything (e.g. ease of booking, price, punctuality, efficiency, friendliness, courtesy). A slam landing in Dublin airport took some of the gloss off it, though. Being able to paste here the text of the review of the same flight that I just wrote for Ryanair would make me feel better about Kayak too.
Delay in boarding with no explanation why. Stood for about 40 mins waiting to board
Rubbish moved my seat don’t know why same seat configuration cost me extra so me and my wife could sit together now I know why no paper ticket so they can do this
Slow and delayed boarding, including standing outside 15m in -3 temperatures, Late take-off approx 45 mins Very slow bag delivery approx 45 min - no explanation
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
Nothing unexpected considering it is a Ryanair flight. It does the job. Nothing above, at all.
Flying from Newquay was an absolute dream! Would 100% recommend flights from there!
It would have been better if I was not ill so I didn't go and I didn't come back and I could not transfer my tickets to a later date as Ryanair stop flying from Manchester at the end of October till next year
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
Passengers next to me insisted I change seats so they could sit together. I had to frequently move so that when the sear belt sign was on I was in my proper seat! I was returning from helping my mum with my dad's things after his sudden death and didn't feel like arguing with the other passengers.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
The true is that travel from London to Faro on 11/12/2025 by BA was cancelled, so I did not go to Faro, so i did not board easy flight. The mediocre qualification to you was because even when i bought an insurance, i could not change date neither obtain reimbursement. It could be ideal if you do something in order for me not to lose the purchase Thank you
Queuing for quite a while despite using the "speedy boarding".
The food and so are to expensive and old . Crew whas not very friendly . Apparently some other passenger can just Push through the waiting people to board while almost punching me and a father with a child down the stairs. Its always something with easy jet . The seats of row 26 where lose . And for a guy of my size there is absolutely no leg room at all .
Nice to fly out of Orly smaller easier to navigate airport. Being able to receive boarding pass well in advance of trip was comforting to know all travel was in order.
Liked. The check-in was pretty quick as they had 5 desks working.
I really liked it when the First Officer mentioned that we could see Paris out of the window on the left.
Pilot announcements were clear. Boarding is too slow compared to budget carriers.
My enetertainmnet screen was broken. Lost my bags. Almost missed my flight do to connection issues with (despite a request) ZERO help from crew. Food was edible. Potatoes pretty good even
This review if for American Airlines. From London to LA, British Airways customers flew American Airlines and there was a small incident on the plane with a customer that was sitting next to me. She had a gluten free meal which she selected online. The flight attendant brought her food and both times, it contained gluten (bread, cracker) and by the second time, the customer mentioned about the issue to the flight attendant because she is highly allergic to gluten. Customer was very gentle and just wanted to note that both her meals contained gluten on the tray. The whole situation could have ended really well if flight attendant just apologized and mentioned she would relay the message to the responsible party. Instead, she entered defensive mode and started making some BS excuse about how the cracker that was supposed to be mine, fell onto her tray instead. Mind me, I already had that cracker on my tray. I doubt I would be given two. Also, she mentioned that the bread from the previous meal was gluten free. REALLY? I ate that bread and it tasted like it had PLENTY of gluten. The whole situation was handled so poorly, not only by that one flight attendant, but by 2 others. The reason I intervened is because the customer sitting next to me was tearing and all she did was mention the mistake which could have cause her health great damage, and instead she received attacks and excuses. AA, you should train your employees how to better handle situations like this. A 'well, I don't see why this problem is a big deal since you (the customer with allergies) read the ingredients and avoided eating the cracker that "accidentally fell" from the tray of the customer sitting next to you,' should not have been coming out of a flight attendant's mouth.
Continue to be disappointed that the “food” for “ordinary” fare paying passengers is poor - on this flight it consisted of a packet of two biscuits and a small bottle of water … not even offered a “free” cup of tea or coffee. Suggest a review of the “menu” and offer a hot drink to ordinary (economy class) passengers. On this route there are many far cheaper flights available - paying almost £200 for a flight that could have been bought for less than half this price should have some “perks” - offering hot drinks to all passengers would, in my opinion, be a cost effective measure which would improve the image of British Airways.
Aircraft was comfortable even in economy, clean. Entertainment screens were excellent and. Hoice was very good. Good was just ok. Crew was not bad.
Entertainment system didn't work well. Also no new movies and limited choice of other programmes. . And only one USB A charger option. Most modern electronic items needs USB C. Planes should offer both
I was unable to board the flight because I was unable to acquire a visa , Brexit changed my ability to get an ETA, I’m a Trinidad citizen and it takes weeks to get a visa
The issue was not with BA it was with the link yoiu sent fopr booking the flight
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
