A thoroughly enjoyable experience in business class, which we “won” in the airlines lottery In exchange for a relatively small deposit. The breakfast served at the beginning of this three hour flight was absolutely phenomenal. I would be tempted to fly Aegean airlines on a transatlantic flight in light of this experience.
Was grateful that this flight was held for us as we were late from our prior flight.
Our connecting flight from Barcelona to Athens was late and it appeared that we would not make the connectimg flight to Telaviv. The plane ended up waiting and we made the connection. The airline redeemed itself.
Lovely experience with Aegean. The crew felt with some extremely rude customers with professionalism and poise. The flight went off without a hitch and even landed early!
When a flight has a delay of about an hour it is customary to announce the passengers
Nice business class service for shot flight. Especially when the free WiFi works
I liked bumping up to Business for less than full price. Also the option to choose your own meal online. In retrospect I would have gone with the standard meal option, but c'st la vie. Overall pretty standard flight, got good views of Greece as the sun rose. That's about it.
It was a short flight (2hours) so the tiny, tiny seats were somewhat tolerable. People with long legs had their knees up to the chair in front of them, quite uncomfortable. I was pleasantly surprised they served a small meal which was quite good. Staff were all great.
Boarding in BCN was really poorly managed. No communication from airline staff and no signs as to what groups line up where. It was just guessing. There were delays that were also not communicated so everybody was standing in line for almost an hour.
they were good. they coordinated pick up of luaggage at final destination. The had text updates on phone with gate/dep.time etc.
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
I think the staff was short. Being Vegan, I ordered a custom meal. The meal was not provided both two ways. I assume they forgot. They were short on staff. It was taking for ever to provide service. people were getting restless.
Very poor show. Flight got delayed due to fog in Lahore. This is understandable. However, no arrangements were made for nany hours, once some things was organised, there was no leadership, no support to families with children's, disabled passengers. Took to hotel where it took 3 hours to sort out room allocation, that after finding partner to a minimum of 4 people. Couples were asked to find another couple before room is allocated. After 2 5 Hours of reaching room,return journey started with total chaos, no leadership at airport. Several derours to finally get new boarding passes. Asking the reason why flight was cancelled, the Saudi airline staff recommended using other Airlines in future.Finally boarding nobody inside the aeroplane helping old, illiterate to find their allocated sears. Sort out luggage storage. All the staff stayed in their kitchen areas to let passengers sort out. In-flight service wad good. Overall very poor experience.
Food is getting worse. They use to be different than other airlines. Their economy classes food sucks. Stuff was very helpful.
Bad service and food was not good. Give very less food.
Seat changes at the last minute Horrible checkin process Sad to see excellent airport with very poor service
One of the worst check in process at the DIA as well as the boarding counter Changed seat at the last minute and assigned middle seat while I paid for window seat. Requested many times but to no avail . horrible customer service and very poor process Requesting refund for seat that was changed last minute
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
Very old plane on the Istanbul to Bangkok flight, had an emergency exit isle row, no where to put anything, on a plus point loads of leg room. Food was the best I have had in 39 years of flying.
The flight was delayed both legs of the journey. The seats were cramped.
Great! Because it's on time...with great and kindness stewards 😇
They sell the option to select chairs in extrafly price level, but this is not true. I was not able to select the seats. The food was not the requested option. They suppously offer glutten free menu, but during the fly that was nos availble.
Seats were in disrepair. Seat back pockets were all broken. Seats recline very far, which is comfortable for occupant, but confining for person behind.
Not because when i try to do check in there is only in turkish language i can not select other language
https://www.instagram.com/reel/DGVSRsasQcG/?igsh=dmkxa2s1eHNlbHZs
Don't fly Pegasus, terrible service at the airport and boarding was really bad. Both flights I took with them were significantly late. This flight had us all changing the gate at the last moment and it was chaos.withour explanation or apology. The planes have seats that don't recline and seats are really hard. The crew on board was good both flights, but that is the only positive thing I can say about this airline. It's not worth it and I won't be flying them again.
The airport staff were some of the worst I've ever flown, and I fly at least 50x every year. From the staff at the gate, to the check in staff, to the ticketing sales staff. My experience in Instanbul was so bad Ill.never fly Pegasus again. They were incredibly rude, dismissive and not helpful whatsoever. This is the worst of the worst if you want to fly a budget airline I'd go elsewhere. The airplane seats are really uncomfortable and don't recline at all, you get charged for every single thing so in the end you will pay more flying with them. The crew on the plane were the only kind people we encountered with Pegasus.
Pegasus Airlines which is the most efficient and cost worth low cost airline all over the Europe
Flight from London was delayed and we had to hurry up to catch the connecting flight to Riyadh
The crew were outstandingly kind and cheerful. We carried our cat and they offered help.
Late departure. No announcements. Boarding was a disaster. Some kind of technical issue scanning boarding passes.
Pegasus is a very efficient airline. Passengers, however are sometimes unruly. Getting up right after take off. Getting up right when we land and before getting to the gate. Switching seats to the front so she can get a better seat. It is unfair for those that actually paid for seats. Flight attendants seem to not enforce it. One or two bad actors ruins it. Overall, the airline is great.
Pegasus is not a very comfortable airline. They’re not in any way hospitable
