Not good. I was supposed to be in Mint but got in economy class
I had issue with my boarding pass. When I arrived in London Gatwick Airport. My e-ticket wasn't scanning and had to do a lot of back and forth with Air Transit I order to board my flight, which I almost missed as a result of this.
Second leg of Turkish Airline with Indigo is disaster for following reason. 1) You have to carry your cabin bags through ladder to boeing 777 because it was parked somewhere in parking lot and was not given a gate to board passengers and this seems to be people traveling to and fro from those flights and is not issue with flight itself. 2) I choose non vegetarian food on Turkish portal way ahead of checkin to entire trip, However the Indigo flight gave me random veg food saying they code veg food code from Turkish. 3) Indigo did not served any alcoholic beverages stating some weird reason which is non nonsensical. 4)Indigo have TV screens in front of you but it displays nothing except "Welcome Onboard" with annoying white black ground in dark flight. This is the most stupidest and annoying part because you are held hostage for 7 hours and only thing you could do is stare back at white screen which does not have entertainment package or even flight tracker. Such a shame.
I really enjoyed the food, only bad part on one of my flights my screen was a bit buggy but it wasn't a big deal it was one of their older planes so I understand that happens
It was an old airline with the old configuration of business class seats. Not really what we signed up for for the longest leg of the trip. Disappointing.
Bad experience; they are not good anymore. They charge too much for luggage seat are so uncomfortable, Flight delays which may miss your next flight, they don’t care if you miss the flight or not. Zero customer services for front desk representatives Istanbul's airport I’m not using this airline any more.
Was ok except they send the baby trolley to oversize baggage office without telling me so we spent an hour looking for ir
Although we had booked seats months in advance, we arrived at the airport with only three seat assignments for our group of eleven because we had not checked in online and the airline had overbooked the flight. The rest of us had to fly standby, which was a pretty tense situation for a while. Ultimately, we were all very grateful to be on the same flight from Istanbul to Izmir.
Movie selection was ok, but could be better. Would like to see greater selection of newer movies.
The food could be better. The service was okay. Could have done more to provide water throughout the flight.
Our flight gor canceled and there was no one to help us but told us to scan the qr code and fill the forms on-line. Very poor service especially we are tourists traveling to Washington DC for the 1st time.
This Japanese airline provides great service and very helpful in assisting their passengers.
I would have liked an opportunity to move to a different seat ( even would have checked in my hand luggage)as I had health issues where I didn't have to clamber over the passenger next to me to for toilet use/ movement [ She was a highly unpleasant neighbor to sit next to]. In addition, I found that my European phone plan had run out of data and so I was not receiving emails from yourselves on airport wifi to be able to check in online and verifications difficult as did not accept the ticket number I had. I asked for an extra blanket but was told there was none. Then I saw other passengers receiving them. I couldn't eat the food and asked for snacks : Stewardess said " on the way" but they did not bring. The best bit was the check in process in Lisbon. Very efficient. However, I did not understand why we had to collect our bags at Washington then go through customs again. It was not explained. I also with my leg and health issue had approximately mile walk to the gate ( which then changed) . There appeared to be no moving walkways or help provided.
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
Ground staff were excellent They helped to re book when our flight was canceled
Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.
Not a fan of the diagonal partially enclosed business class seats or how they have to be converted to beds manually by crew. I prefer more isolation and user control for switching to lie flat.
It was fine. Flight was on time and arrived at destination with 15 min to spare.
If other people in flight, followed instructions and were much cleaner.
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks
I recently travelled with Qatar Airways from Doha to Dulles in the QSuite, and the experience was nothing short of exceptional. The QSuite truly feels like a First-Class experience, with its luxurious design, privacy, and comfort. The cabin crew, especially the lady in charge of the cabin, was remarkable—professional, attentive, and genuinely kind. The food was excellent, and the comfort of the seat was absolutely first-class, making the journey smooth and enjoyable. While the in-flight experience was outstanding, I have a few points of feedback. Firstly, the content available in the in-flight entertainment system could be expanded and upgraded to include a more diverse and updated collection. This would elevate the entertainment experience to match the premium standards of the QSuite. Secondly, regarding the Wi-Fi service: while QSuite passengers receive one hour of complimentary Wi-Fi, any additional usage requires a fee of USD 10. Considering the premium pricing of QSuite, it would be more fitting to include unlimited Wi-Fi as part of the experience, further enhancing the luxury offered to passengers. Lastly, I must highlight an issue with luggage handling. Unfortunately, my luggage did not make it through the transit, which was disappointing. While the ground crew assured me that it would be delivered to my home on the same day as it was arriving on the next flight, this promise was not fulfilled, and the delay added unnecessary inconvenience to an otherwise excellent experience. Overall, the QSuite experience was exceptional, but addressing these areas would further solidify Qatar Airways’ position as a leader in luxury air travel.
The only thing that could have been better, is that the food trays get left way to long after a meal. We had a snack 8 hrs into the trip, and they left us with the boxes and cups for way too long. It is not fun being trapped in your seat unnecessarily
From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung
To many ads. 3 or 4 between each movie. All repetitive, all related to Doha which I was just passing thru.
need to improve management and air hostess services. Rest of it’s OK.
Qatar screwed up by delaying our onward journey for refueling, which resulted in missing our connecting flight to India. the airport qater staff at Doha, herded us like cattle in a very incohesive and uncoordinated way. We were then given 2 options: either catch our original flight the Next day ( After 24.hrs) or catch 2 flights instead , to goto our destination in India. All this, for paying a premium for Qatar.
Trop from plane to gate at Qatar airport was very long .
i have book the flight with baggage. and i have paid $800.00 for the baggage. when i contacted to JUSTFLY Costumer Service they told me that my baggage was included in the booking. then why i have to pay. i am going to file a complain against it. $800.00 is not at all small amount
Seats were very comfortable and the staff too was very friendly.
One of your male flight attendant was pushy and a bit of a martinette. Completely unnecessary.
Will never book any flight from Kayak and will never travel ithad airline
The WiFi was not compatible on both my phones (Vivo Y30 5g and Samsung Galaxy A32) with up-to-date android software.
Old plane, old entertainment system. It wasn't working throughout the entire flight. I was offered to connect to their system via Wifi to watch on my phone. Crew wasn't very helpful except one lady who turned the experience around.
The staff were wonderful but the seats weren't very comfortable for a bigger guy like me.
My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.
One thing is very important is you people not giving seat arrangement together to couple, senior citizen. You have to take care of senior citizen. Do not look about money. Money is not important everywhere. Make relationship strong is very very important. I like Etiyad air line out of all air line. Food was hot and delicious. Air hostess gave very good service, nice attitude, very good behaviour. I gave 10 out of 10 marks. Thanks Jivraj
Transit time could be 15 min longer atleast. It was right on the dot to boarding time. Giving minimal time to do shopping
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
The flight was delayed more than 1.5 hours. Phone calls to united did not satisfy our need to get to Chicago to met family for fight to europe. I was told the flight was booked thru luftansa and united could not make adjustments. When call luftansa they were unaware of the significant delay on the united flight out of mci. They would not authorize a flight change. We went to the airport, as if we would be flying as scheduled, United checked us in, as if our flight would leave as scheduled. We took our bag to be checked to the baggage drop and the agent their confirmed our flight was significantly delayed. She worked for 30 min to get us on another flight. We ended up flying to Denver then to Munich. The rest of the family that flew to Chicago for our meet up and flight to Europe ended up flying to Munich alone. We meet up in Munich for our last leg to luxembourg. In luxembourg we learned on bag was scheduled on our delayed flight. The flight was canceled and we did not receive the bag in lux. We filed a lost back claim. Now 3 days later we STILL do not have the bag. It is apparently in luxembourg and they maybe tried to deliver, however the names on the door of the air b&b do not match the name on the baggage claim so the French speaking delivery person called no one could understand him so he took the bag and left. My brother, traveling with me under a different reservation , has been without essentials for 3 days. One or all of us has stayed "home" each day waiting on the bag. Today was my turn. Delivery window was 10:30 to 2:30. No attempt to knock or ring bell. After the hang up call, my brother called me and told me to check the door. There was nothing there. No sign of attempted delivery, no delivery man, nothing. Being unable to change clothes and having family members take turns waiting on a bag that never comes has ruined this family vacation. Thanks United/Luftansa
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
Touchscreens do not work. WiFi did not work. Food is possibly the worst on any European airline. Drinks came by only four times on a cross-Atlantic. The plane was two hours late because—it was announced—Lufthansa didn't have enough large aircraft in their fleet to accommodate an on-time flight.
We were helped whenever needed and had a pleasant flight.
Checking in could not be done in the UK for this prt of the flight . Since we only had an hour and a bit at Singapore it was very stressful not knowing if we had appropriate seats. The flight itself was Ok and the 787 had a bit more legroom than the777 from Munich to Singapore. Food wasn't great.
seats in economy are just uncomfortable due to the amount of space this, or any airline provides. Until the government sets minimum standards for comfort this will continue.
Uncomfortable seats, small, with displaced metal structures under the seats that make it impossible to sit properly for 10 hours of flight. This type of seats should only be allowed on short local flights of up to 2 hours, not on 10-hour intercontinental flights where one can hardly walk and go to the toilet due to lack of space. There is no question of short "walks" enabling circulation, due to lack of space. Audio video system not working (freezing), headphones not working (very low quality). The plane's staff did not respond to calls and were engaged in long and loud conversations among themselves. They served only at assigned times to deliver meals.
You get what you pay for. Beware 747/8 entertainment interface ...the touch screens are rubbish.
