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I feel the ground staff could benefit from further training to enhance the overall guest experience.

There was nothing wrong with Aegean. We were very confused about whom to contact, since we booked with Kayak, then got shoved over to Underpricer and some other agency.

Cabin crew were absolutely fantastic. Couldn’t have been more helpful to me and my twins and family. Great crew!!!

Highlights were the food and wonderful staff. Airplanes were exceptionally clean.

Aegan Airlines compensates for its outdated business-class seats with excellent food and onboard crew service. Launge was also excellent.

On every Aegean flight it seems, they ask people to check in carry on luggage. That seems to happen less often with other airlines for some reason. The food is very basic for a full service airline. We do not need a meal with trays, but something of higher quality (even just higher quality pies) would be better. The cabin crew was very nice and professional, though.

Seats that recline. Ice for soft drinks. No charge for did drinks. Wifi.

Aegean Airlines was great! Great spirit, very helpful and efficient. Overall Aegean Airlines was a great experience.

A thoroughly enjoyable experience in business class, which we “won” in the airlines lottery In exchange for a relatively small deposit. The breakfast served at the beginning of this three hour flight was absolutely phenomenal. I would be tempted to fly Aegean airlines on a transatlantic flight in light of this experience.

Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company

Super helpful personnel. Airbus 320neo, new and comfortable plane. Could offer also tea and sparkling water as courtesy.

Plane from Skiathos was 40mins late and we arrived at Athens in a completely different terminal to the departure gate. Myself and my daughter had to run for over 15mins to get to the gate at the far end terminal and we made the flight by 3 mins. The distance from arrival and departure should have been explained, so very stress full of r myself and daughter.

There was a departure delay of at least one hour. We also waited in line for 40 minutes and then in the bus for 20 minutes.

It was a short flight so food and entertainment wasn’t necessary

The flight went well, but boarding via a shirtless bus was unpleasant

My flight was supposed to leave at 8:35 and arrive at 9:35. The plane took off at 9:20 and we arrived after 10am. Horrible experience and zero organisation.

Relatively good for a LCC, free water and a biscuit, free standard seat selection at check-in. Just be wary of legroom if you're tall, and the boarding process was very disorganised with no announcements and no queue management.

Do not check bags with Sky Express! We were flying from the Milos airport to Athens. Sky Express lost our checked bags. We were on our way to a wedding in Athens.. In fact, more than half of the flight’s passengers had their bags lost / left at the terminal. This was not a large plane (~50 people), so having left that many bags at a very very small airport where there was only one other flight (from another carrier) scheduled that day, is a ridiculously large oversight. Our bags were sent on a meandering ferry to Athens the following day, to arrive at our hotel 3 days later, but it was too late to be helpful. We had to buy outfits and toiletries, etc when we arrived for the event. We are filing a claim with Sky Express for partial reimbursement.

These were tickets purchased with a stolen credit card number.

A coffee at 7 am in the morning would have been nice.

Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience

Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.

Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.

Boarding was smooth and quick. Flight departed on time. Equally evacuation upon landing was from both the front door and the back doors. Bags were on the conveyor belts before I got there. Excellent service.

I got caught using a stolen credit card number. Michelle Siziba is my name Nice to London Gatwick on 7/31/25.

This was our first time using them. I gave okay ratings for food and entertainment because it was minimal or not provided so I couldn't judge, but much better than most budget carriers we have ever used.

Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off

Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.

As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for

Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage

The passenger next to me passed out and the crew was helpless. Luckily there was a paramedic on board.