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MCI - BHX

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Kansas City (MCI)
Birmingham
Tue 30/11
Tue 7/12
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Top 5 airlines serving Kansas City to Birmingham

Scores according to KAYAK customer reviews

7.9
Turkish Airlines
Overall score based on 23,400 reviews
7.8
Boarding
7.8
Comfort
8.2
Crew
8.0
Entertainment
7.9
Food
Airline reviews

"Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it."

Pros: "Same as the first flight."
Cons: "Same as the first flight."

Pros: "Some of the crew were amazing and some were grouchy and not very helpful"

Cons: "The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me..."

Cons: "Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet."

Pros: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Cons: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"

Pros: "The crew was good. The seats were not comfortable."
Cons: "food could have been better."

Pros: "Well I liked the idea that I landed safe and sound to see my family"
Cons: "I wish I could get the seat that I wanted because I had a long flight. The girl at the check in didn't give an A row seat :-((("

Pros: "Best food. Best service. 45"

Pros: "Nothing"
Cons: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."

Pros: "One of the ticket agents, Diego McNuss, was especially kind and helpful when we checked in. He is a credit to the company. Also, so many special touches on the flight, like the warm wipe and the bag with the socks, etc. Also very kind flight attendants."

Pros: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Cons: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"

Pros: "Everything is included! No extra fees!"

Pros: "Good"

Pros: "had a medical emergency mid flight and the crew was fantastic and accommodating."

Cons: "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."

Cons: "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."

Pros: "great entertainment, good service, middle chair was empty so very comfortable"
Cons: "extreme delays! sitting in the plane for 2 hours can be very frustrating"

Pros: "Free drinks and movies"
Cons: "Food wasn't great, wouldve rather better snacks than food that wasnt good. Pilot volume - I would listen to a movie at say level 3 and the pilot would come over the radio at like volume level of 7 or 8. Not helpful."

Pros: "Food, service, condition of the aircraft"

Pros: "I already posted my remarks above"
Cons: "Same wrote above"

Cons: "We were sent into the boarding tunnel before the plane was ready and ended up waiting 5-10 minutes in really hot weather."

Pros: "Food was relatively good."

Pros: "The crew's effort to comfort the passengers and the food served"
Cons: "Delay both before and after boarding"

Pros: "Worst airline ever"
Cons: "Worst airline ever."

Pros: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."

Pros: "Good entertainment, adequate comfort"
Cons: "Repetitive, intrusive, unsmiling screenings at Istanbul airport"

Pros: "Flush attendant tried his best.n"
Cons: "Not enough leg room so the plane felt claustrophobic even though there were 2 aisles."

Pros: "On time"
Cons: "Nothing"

Pros: "Short flight with no issues."
Cons: "No problems--everything average."

Pros: "The Transfer desk granted our request to switch our flight from Istanbul to Chicago to Istanbul to Los Angeles. A meeting that I had initially scheduled in Chicago was cancelled and would have meant an extra day of travel and hotel stay. By allowing us to go directly to LAX we got home a day earlier and didn't have the hassle of going through customs, checking in & out of a hotel and going through another set of security checks with all our bags. Additionally, we had great service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Cons: "Even though they had at least an hour to transfer the bags from the Chicago flight and put it on the LAX flight, the bags didn't make it and they didn't find them for about 24 hours but did deliver them to our home at 1:45 AM (@37 hours after arriving)"

Pros: "aircraft was clean and well maintained, generally good service on board"
Cons: "Flight was delayed due to weather in Istanbul, information provided to passengers about delay and options was nonexistent"

Pros: "love how nice the crew is, and how they treat everyone with courtesy, and security conscience also"
Cons: "I find the a b c d to board very difficult, sometimes you get a and sometimes you get d, and if you get c or d is a big mess, as mayority of passengers are there, I don t find it very organized and nobody in line seems to be happy with boarding, everything else excellent"

Cons: "Too many seats. Very uncomfortable on a long trip."

Cons: "Nop"

Pros: "Everything"

Pros: "Crew was very attentive and respectful"
Cons: "I asked to be upgraded to the first class since I wasn't feeling well. There were many vacant seats and I was willing to pay the difference but I did not given any response other than they couldn't do it while boarding."

Cons: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"

Pros: "price and food"
Cons: "Customer service need to get way better"

Pros: "Turkish Airlines has the best service in the industry, being in a stressful job and dealing with people, the attendants do an excellent job trying to cater to passengers needs to make their trip joyful and easy. 5 star service. I'd prefer them over any other company whenever possible."

Pros: "Nice crew, comfortable seating, great price"
Cons: "Nothing"

Pros: "The flight was smooth (good pilots) and the service was great."
Cons: "The space between seats."

Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "heating controls /cooling tem not very good,"

Pros: "Everithing was exelent, the best food, movies and nice crew"
Cons: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"

Pros: "Nothing special."
Cons: "No Internet, seats were very uncomfortable..ugh"

Pros: "Food very good."
Cons: "I was told I had an aisle seat but it was not on the aisle. Why not tell the truth?"

Pros: "The flight itself was fine, once I paid for it a second time!"
Cons: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"

Cons: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."

Pros: "awesome services and food"
Cons: "food services time"

"Easy on, easy off, smooth flight from Charleston to New York."

"Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!"

Pros: "Absolutely nothing."
Cons: "Honestly everything."

Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"

Cons: "Seats could have been more comfortable. No space. Food made me sick."

Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"

Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"

Cons: "WiFi"

Pros: "everything"

Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."

Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."

Pros: "compared with other airlines they were just OK"
Cons: "everything"

Pros: "Enjoy flying with Delta, crew was great."
Cons: "disappointed they didn't have a few more snacks available."

Pros: "All the attention bestowed upon me"

Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."

Pros: "Friendly crew."
Cons: "A bit bumpy"

Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"

Pros: "Each employee on the plane was nice."
Cons: "N/A"

Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"

Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."

Pros: "It was a nice flight. No troubles"
Cons: "Nothing"

Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."

Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"

Cons: "Flight Delayed > Pilot on Connecting Flight"

Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."

Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Nothing"

Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."

Cons: "I got bumped from this flight a couple of hours before departing."

Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."

Cons: "The Wi-Fi cut out a bit"

Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "N/A"

Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."

Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."

Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."

Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."

Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."

Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."

Pros: "Not much"
Cons: "Late bumby ride"

Pros: "in Charlotte"
Cons: "delay on flight"

Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."

Pros: "Very comfortable plane, 4 snack choices, friendly crew."
Cons: "It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger."

Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."

Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"

Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."

Cons: "On time"

Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"

Pros: "The crew was incredibly helpful assisting my last minute boarding needs. Staff was friendly and polite."

Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."

Pros: "First time I've seen Delta have zone boarding areas near the gate, kinda like what Southwest does with their boarding numbers. Kinda worked, kinda still a mess. One crewmember was nice to my son at the end of the flight, offered to get him into the cockpit for a photo op."
Cons: "Very little legroom. My knees just barely fit in the aisle."

Pros: "Good uneven full flight"

Cons: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."

Pros: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."

Pros: "The crew"
Cons: "More support"

Pros: "everything from the boarding and check-in process to in flight comfort."

Cons: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."

Pros: "Friendly and cheerful crew. Very generous with the drinks."
Cons: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."

Pros: "Comfort and space"

Pros: "Service and hospitality. On dot service with no major delays."

Pros: "Can not fault anything"

Pros: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Cons: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."

Pros: "Amazing crew"
Cons: "Legroom"

Cons: "I was told there was no meal included because of the fare I paid. I paid $1100.00. I have never experienced this, even on round trip cheaper flights and I fly to Europe every year."

Pros: "Nothing"
Cons: "The whole experience"

Pros: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Cons: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."

Cons: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"

Pros: "I thought the new plane was wonderful. The flight attendant was great and professional."
Cons: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."

Pros: "Crew"
Cons: "Late noisy too many children slow boarding"

Cons: "The first flight for this trio was cancelled .. stop with automated cron jobs"

Cons: "Too few water servings. Made me sick."

Pros: "family line at check in made boarding a breeze."

Pros: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Cons: "Minimal entertainment but understandable for a short flight."

Pros: "The flight itself was on time, the food was basic, just like drink."
Cons: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."

Pros: "Nothing good to say"
Cons: "Expect to be delayed if it snows a bit in Munich. Delayed for more than 7 hours total. 3 of those on the plane in Munich. Horrible!"

Cons: "Rubbish boarding staff"

Pros: "If you want to improve you need more staff to service massive numbers of travellers."
Cons: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"

Pros: "So much more comfortable to sit and sleep on such a long flight. Worth every penny!"

Pros: "The crew were good, polite and attentive."
Cons: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."

Pros: "Crew were efficient and pleasant"
Cons: "Uncomfortable seats and could not recline seats"

Cons: "I didn't like the food"

Pros: "Everything went according as planned. No problem at all."
Cons: "There is nothing I didn’t like."

Pros: "The crew were excellent and plane was comfortable"
Cons: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."

Cons: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."

Cons: "Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago."

Pros: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."

Pros: "Entertainment choices, food was delicious, beverages available in a timely fashion, and great crew."
Cons: "Crying baby"

Cons: "Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla"

Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"

Pros: "Boarding was ok. Crews not bad. Comfort ok."
Cons: "Food terrible. Please improve. If Lufthansa will like to continue carrying passengers from and to Nigeria they need to be giving the Nigerian passengers more than pester/spaghetti."

Pros: "The polite stewards The food and drinks given for free."

Pros: "I loved the ample number of bathrooms and their cleanliness. This was hugely important to me and would be reason enough to choose Lufthansa (and not Swiss Air) again. The families-first boarding made our flight much more pleasant than we'd expected. In all my travels, it's rare for me to have two pleasantly astounding experiences in the same flight. Thank you for your improvements of bathrooms, Lufthansa!"
Cons: "Other airlines have flight attendants who are a bit warmer and more responsive to children. That's one area where Swiss Air came out on top."

Pros: "I enjoyed the meal service, drinks and entertainment."
Cons: "My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home."

Pros: "Even though we were a little late boarding and taking off, we still arrived 15 minutes early. The on board snack was pretty good (cheese sandwich) and the coffee was lovely - good quality and just what I needed."

Cons: "I traveled to Italy for Vacation. Both times, LH925 on 1st May from Heathrow to Frankfurt was delayed by 20 Mins. and TReturn on 9th May, LH327 from Venice to Frankfurt was delayed by 20 Mins. Late arrivals caused extra stress on Connections and We had to run across the airport to catch the connecting flight. Flight getting delayed both ways makes me rethink about LH Flights. I will be careful and wont like to travel on LH ."

Pros: "Great"

Cons: "Horrible experience"

Pros: "caring attendants"
Cons: "some food"

Pros: "There was nothing to like. Bus arrived late, then got stuck in traffic. Missed connecting flight to US. Nice agent though who rebooked me."
Cons: "Bus connection not a good idea with the enormous traffic on German roads!"

Pros: "Service"
Cons: "Nothing"

Pros: "Smooth flight"
Cons: "1) No jetway. Bussed very long distance to board airplane. Long, hot, uncomfortable process. This is 2016 and still bussing passengers to plane? 2) No way to download entertainment app while on board when announcement made about entertainment. Need to notify passengers prior to boarding."

Cons: "If You want to change anything about Your ticket, You need to call call centar which You can't get a hold at least for 20 minutes, personel at the booking department is extremely unfriedly (that was a shock because this is a business of service), my suitcase was broken"

"British Airways desk was not structured enough in Nice terminal 1. No sign before the registerer indicating that the Locator Form must be completed before reaching the desk. The previous day I couldn't complete it as the British Airways website didn't allow me to registerer online an attribute a seat number. I have waited 2 hours to register and was denied as the Locator Form was not done and assumed that I could complete it at the desk. The officer closed the register in front of me not even giving any assistance. I had to argue to have my flight reschedule for the following day and have my boarding pass edited with the seat number to complete the Locator Form very easily that should have been done by the officer in the first place...."

Pros: "All good"
Cons: "Free cup of tea!! Perhaps lightly more leg room"

Cons: "More entertainment options"

Pros: "The best airline in the world!"

Cons: "Waited for over an hour for trams to retrieve us from the aircraft."

Pros: "Friendly crew"
Cons: "NA"

Pros: "Good service and crew."
Cons: "Seats were very very narrow."

Cons: "BA need to decide if they are EasyJet or BA. To pay BA prices and get EasyJet service is a joke. When I fly Easyjet I know what I am getting and can live it with. BA, on the other hand, wish to be different and yet they are close to painting the planes orange and still charging a premium price."

Cons: "Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat."

Pros: "Punctual"
Cons: "No complimentary drinks and very tight quarters"

Pros: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Cons: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."

Cons: "The attendants were very young and not completely knowledgeable. The flight was efficient, but a cheapo airline experience."

Cons: "Never made it!"

Pros: "Amazing crew, kind and patient"

Cons: "Long wait at the gate upon arrival at Heathrow."

Cons: "No tv at all"

Pros: "Check in and crew were very nice"
Cons: "Baggage was slow But everything was fine Pilot kept us informed"

Cons: "I did not fly this leg because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."

Cons: "Cramped seating with no leg room and dinner was barely edible."

Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."

Pros: "Excellent customer service."

Pros: "The plan was nice and the crew was good"
Cons: "Seating was to close together"

Pros: "Good crew, nice and comfortable aircraft"
Cons: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."

Cons: "Food look and taste like cat food"

Pros: "The crew was great"
Cons: "Didn't like the 2 hour delay. Had to wait on the runway because of lack of organization at the london airport."

Cons: "The seats were too close. The food could have been better."

Cons: "There was an agent at the gate in London who went around asking to see everyone's boarding passes. She should have explained the reason for this rather than just walking up to people and asking to see their boarding passes since this doesn't usually happen. She didn't explain why she was doing it until AFTER some of us refused. She explained it was for added security requirements (random checks) because we were travelling to the US."

Pros: "The plane was old and dirty even after it had been cleaned. There was grime in the lavatory and on the seat back tables."
Cons: "The crew was fine and the food was edible, but it wasn't great."

Pros: "Crew. They were polite and attentive to passangers"
Cons: "Boarding process was confusing. On flight entretaiment very limited"

Pros: "Easy online Check in. Nice crew."
Cons: "Very tight space on flights."

Pros: "Clean, not crowded, and the crew was friendly."
Cons: "In economy class food was only available for purchase, although it was dinner time. Boarding was a little late."

Pros: "Great service!"

Pros: "Friendly, efficient crew, entertainment & flight info on monitor."
Cons: "Economy seating. Quite cramped.. I would make sure to book at least Premium Economy in the future."

Pros: "Check in, flight was on time"
Cons: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."

Pros: "stewardess gave me paracetamol for headache."

Pros: "Nothing good to say its an old plane, rubbish entertainment system no help by the British airway's staff not even in checkin when my girlfriend struggled to weigh bag the staff just looked and offered no assistance. Hardly came round to offer drinks meal was foul and the Sandwick was inedible. I will never fly British airways again I wrongly thought that they were a premier service how wrong was I"
Cons: "Everything"

Cons: "Boarding was a bit chaotic."

Cons: "See above."

Cons: "Flight was 3 hr delayed, seats were uncomfortable, flight was oversold and could not seat next to spouse even though we booked well in advance."

Pros: "Got me back to the UK"
Cons: "Lack of storage around seat Lack of privacy Felt like a patient on a trolley Heavy handed portion control Club larder stocked with leftovers Poor quality tableware, that was chipped"

Pros: "Cabin crew excellent. Polite and friendly. Very helpfull. I like the cabin bag policy."
Cons: "Ground crew awful. Rude and so so so si slow. Check in Q went for over an hour. And we got no apology from ground crew. He ctually said to me an hour Q is actually ok!!!!!!! Food on board was seriously a joke. I can bravely say it was not human food. It looked tasted and smelled DISGUSTING! So i disnt eat anything and for 6 hours i was starving! Seats are ok but the deviding handles dont fold up completely. They stay half up so its so hard to lay down."

Pros: "Courteousness , pleasant staff and good food on board. Overall my flight was good. Nothing to complain about."

Pros: "Only flight was OK"
Cons: "Very rude and mean lady who was in charge for boarding before fly"

Pros: "Nothing."
Cons: "1 1/2 hours after boarding the fligh was cancel. After rebooking we fly next day thrue Barcelona to Miami. In Miami i had to buy new thicket to Orlando and pay for luggage.(American did not accept ticket I received in Malaga) Finally I arrive in Orlando the third day of travel. Bozena P."

Pros: "Really the only thing I've found that is good your staff on the flight it's self. The on board crew are very good. Everthing else pretty much makes it terrible."
Cons: "First off they quote you rate and you pay. Then you find out that you have to pay more just to request a seat. Complete move motivated by pure greed and manipulating us the consumer. Even more so if you don't go and request your seat 24hrs before the flight they automatically assign you the middle seat so they can go and sell the better window and aisle seats. This pretty much makes me want to never use your greedy airline again. Also when I was boarding I get stopped and told my carry on was to large. THE VERY SAME ONE I BROUGHT WITH ME. Why is it too big now? They really had no answer other than they told me I had to check it. The lady was verbally aggressive with me about it. After I was backing down only because I was afraid of losing my flight she then requested a CC saying I had to pay for it. I was literally pulling things out of my bag holding in my hand for my flight. She insisted I had to pay for it. I pointed out that my ticket included 2 bags to begin with and I only used one she said it doesn't matter because its to big for the plane I have to pay. I'm beyond furious now as I'm dropping stuff out of my hands trying to manage everything. I'd like to point out this is just a small gym bag and its a lot smaller than my carry on suite case which I'm frustrated. I'm pretty much pissed off the whole flight to only be more at the end. When the plane lands and I'm getting off I notice every single person has a carry on suite case all of which are much larger than my gym bag. My freaking gym bag fits in the tiny locker at the gym. I HATE BRITISH AIRLINES they only succeed at swindling money from you."

Cons: "Delayed flight"

Pros: "Same as above"
Cons: "PS I don't think this review will even post, as this is the 3rd time I am writing it, mysteriously every time I hit "Submit" I get a error response and my review blank."

Cons: "The plane was quite old so there were no individual TVs. For a long flight, this is a must."

Pros: "American Airline agent in Madrid was very helpful during check-in by finding us comfortable seats together."
Cons: "We could not do check-in on-line. Same as on the way from SFO to London and then Madrid. This is absolutely unacceptable. We plan neither use British Airways ourselves nor recommend it to any of our friends or family members in the foreseen future."

Pros: "The staff was very friendly, and I enjoyed the food."
Cons: "I would have preferred to have my own entertainment unit."

Pros: "pilot was nice even though delay due to 2-day weekend"
Cons: "better snacks and more leg room :)"

Cons: "An hour delay"

Pros: "Very attentive crew"
Cons: "The plane was not at its original time"

Pros: "They really help out families with young children."
Cons: "Internet wasn't working."

Pros: "Easy on and off"

Pros: "Airport customer support was okay."
Cons: "Phone customer support was awful. My 1st flight was delayed so I was going to miss my connection. I needed to work with United to get re-routed. They were useless in finding flights, starting looking at flights starting in other states, took forever. I ended up getting help once I got to the airport"

Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."

Pros: "The attendant was nice about it"
Cons: "They tried to still get me home on the same day. They even put me on a different airline. It did not work. I am in Chicago for 24 hrs with one $12 meal voucher. A burger at the hotel is $17"

Pros: "The captain was wonderful"
Cons: "The crew were jerks"

Pros: "Boarded on time"
Cons: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"

Pros: "Nothing"
Cons: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."

Cons: "My United connecting flight was delayed. I rushed to arrive at the gate prior to the departure time to be told the plane had left early and I had been rescheduled to the next morning at 7am. However, there were no vouchers available for me to stay in a hotel or get food. So, I was able to get a flight on American that got me home the same night. By the way, the American flight was delaying takeoff to wait for passengers who had been delayed on their connecting flights."

Cons: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."

Pros: "Nice flight attendant"
Cons: "Seat hurt after around three hours"

Pros: "The crew was very nice."
Cons: "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."

Pros: "Security was quick and easy to get through."
Cons: "There were only 2 stalls in the bathroom in our gate area."

Cons: "More room space between seats"

Cons: "Not enough room!"

Pros: "Friendly, attentive crew made being scrunched in economy much pkeasanter than on other trips. They seemed to like their work, each other and us! This is not always the case."
Cons: "Trouble getting in-flight entertainment screen to work. Crew member Rick rebooted it for me and the problem was solved."

Cons: "Flight was hour and half late missed connections spent 2 hours in Chicago"

Pros: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Cons: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"

Pros: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Cons: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."

Pros: "Flight was delayed by mechanical difficulties and weather in Newark. Boarding was confused, and the announcements in KC were muffled. Once in the air, The crew was exceptional, explaining what the strategy was for avoiding as much turbulence as they could."

Pros: "Nothing again!!!"
Cons: "Having to fly to LHR to get home, even that flight was delayed. Typical United methinks."

Pros: "Great flight! On time. Pleasant crew. Good snacks"
Cons: "Nothing"

Pros: "Excellent"
Cons: "Nothing"

Pros: "They knew of the issue and kept us on the plane for 2 hours before letting us deboard. The plane was 90 degrees and miserable."

Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."

Pros: "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"

Pros: "Friendly"
Cons: "Everything was good"

Pros: "Easy to board friendly"
Cons: "The snack food selection, price on wifi"

Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."

Pros: "No turbulence. Easy-in, easy-out"
Cons: "Not much leg room or seat space. Also for over 2 hour flight, no food was offered."

Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."

Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"

Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."

Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."

Cons: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."

Pros: "The pilot comes on and tells us what's going on. I like being informed."
Cons: "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"

Pros: "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"

Pros: "Mostly nothing"
Cons: "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"

Pros: "Considerate crew"
Cons: "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."

Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."

Pros: "The seats were comfortable."

Pros: "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
Cons: "Flight delay. Some flights have phone chargers-This flight did not. no pillows"

Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"

Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"

Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."

Pros: "I have no compliants at all. :)"

Pros: "uneventful - great pilots, made effort to correct for turbulence when they could."
Cons: "no food or entertainment."

Read more about Turkish Airlines
COVID-19 information

Safety measures for airlines flying from Kansas City to Birmingham

Airlines flying from Kansas City to Birmingham have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

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Daily cleaning, installation of cabin HEPA filters on flights from Kansas City to Birmingham

Mandatory masks

Masks required on board, masks provided on flights from Kansas City to Birmingham

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