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Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"

Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"

Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"

Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"

Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."

Pros: "Crew was attentive and made extra effort to meet special requests from passengers."

Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"

Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."

Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"

Pros: "The crew Were exceptional ."
Cons: "If The seat recline could go down a bit more innpremium economy, that would be perfect"

Cons: "Change the food menu, boring with the same menu"

Pros: "Friendly crew and spacious."
Cons: "Food could be better"

Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."

Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"

Pros: "The Staff was very friendly."

Pros: "Food, service"

Pros: "Excellent"

Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."

Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"

Pros: "Nothing"
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."

Pros: "Great service"
Cons: "Nil"

Pros: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"

Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"

Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"

Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"

Pros: "Was very old plane but was good"
Cons: "Food and crew was well"

Pros: "the flight schedule are very good"

Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."

Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."

Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"

Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."

Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."

Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"

Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."

Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"

Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."

Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."

Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."

Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"

Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."

Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pros: "Everything is suport wonderful"
Cons: "Price. it's better"

Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"

Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"

Pros: "the service on the flight was the best I can ever recall having."

Cons: "The video screens need to be upgraded"

Cons: "Same food options as previous flight Not as many movie options as the longer flight"

Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."

Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."

Pros: "Check in was okay."
Cons: "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."

Pros: "Friendly quality staff, good aircraft."

Cons: "Stuff not helpful, rude and not helping at all despite us being with a baby"

Pros: "All good."
Cons: "Actually, pretty all right, so no recommendations."

Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."

Pros: "Flight cancelled with extremely poor service from Emirates."

Pros: "The service, food , amenities were all A +++"

Pros: "Crew was friendly. Comfortable."

Pros: "Interior of plane was very comfortable and entertainment options were excellent."
Cons: "Slow to serve food and drink. We had to wait 2 hours before being offered anything."

Cons: "N/a"

Pros: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Cons: "Screaming kids for whole 14 hours!"

Pros: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Cons: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."

Cons: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"

Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."

Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."

Pros: "Everything was great"
Cons: "Nothing"

Pros: "Seats were comfy and as expected perfect seat 79k"
Cons: "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"

Pros: "Nothing"
Cons: "Very poor service overall"

Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."

Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"

Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"

Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"

Pros: "one of the best flights I have had going to zanzibar"

Cons: "Didn't leave the UK, volcano"

Pros: "EVERYTHING"
Cons: "N/A"

Pros: "Food and entertainment"
Cons: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"

Pros: "Got a promotional upgrade and was incredibly impressed ! Flying will never be the same !"
Cons: "The fact that my next flight is going to be economy"

Pros: "Best airline so far for economy long haul flight, was emerites flight"
Cons: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"

Cons: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."

Pros: "Food and entertainment and punctuality"
Cons: "Quite a long wait to disembark"

Pros: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Cons: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"

Pros: "Pretty uniforms and good service: Polite, gentle, helpful"

Pros: "They were on time and excellent service all the way. It couldn't have been better."

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Cons: "The boarding process could be more organized and more smoothly."

Pros: "Food selection Wine not as good as usual"
Cons: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"

Pros: "Facilities and Crewe in business class were great"
Cons: "The food was not great. The pheasant was hard and dry and my mums gluten free meals where not very appetising"

Cons: "Headphone was taken by crew the moment plane landed."

Pros: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"

Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"

Pros: "Really comfortable, good service."

Pros: "F"

Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."

Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"

Pros: "Emirates is always excellent however the crew were not very engaging"

Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."

Pros: "Boarding"
Cons: "Toilets"

Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"

Cons: "The fact that I can only carry 30 kg and also that it is very expensive to add extra luggage."

Pros: "The service for my granddaughters was phenomenal."

Cons: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"

Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."

Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."

Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."

Pros: "Crew were lovely. Boarding was quick. Flight landed early."
Cons: "Food was average"

Pros: "Great crew and comfortable sear"
Cons: "Older plane so entertainment system left a bit to be desired"

Cons: "Nothing"

Pros: "Nothing"
Cons: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"

Cons: "We came from a week of 45° heat to air conditioning with misting capability, very impressive, loved it. But l got very cold, my own fault didn't a ask for a blanket quick enough."

Cons: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"

Pros: "We had an amazing crew from Sydney to Perth from the Captain on down. They were courteous, professional, intuitive and extremely helpful. Of the 3 legs on our long journey this crew was the best."

Pros: "Excellent in-flight service"
Cons: "Nothing"

Pros: "Staff was wonderful. Food and cleanliness was good. Pilots communication was accurate and helpful."
Cons: "We were travelling with an infant. Although we had requested for crib/bassinet we didn’t get one. To add to the anxiety, we noticed that none of the bassinet seats were allocated to parents with infants. There were at least 3 families with infants and lots of children due to school holidays. But we all had to make do with our cramped seats. Maybe Qantas can plan this better. It isn’t so difficult as they usually know how many infants are travelling, in advance."

Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."

Pros: "Staff, seat (exit seet)"
Cons: "The Q streaming app has limited options and a nuisance to use. Better to have screens on back of seats as of old or at least a better selection on the streaming service."

Pros: "check in easy at Adelaide airport"
Cons: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."

Pros: "Crew were great"
Cons: "Lost bags"

Pros: "Food was a improvement luggage transfer to connecting flight great a"
Cons: "All good"

Cons: "Never went, why would you not know that?"

Pros: "Cabin crew were terrific. On board was also very good. Attentive and courteous."

Pros: "Flight ran on time Cabin staff good"
Cons: "Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)"

Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Cons: "Old aircraft (737) let’s down a good company and frequent flyers."

Pros: "Great service"
Cons: "The boarding process with qantas domestic is always chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers"

Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."

Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."

Cons: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."

Pros: "The 787 Premium economy"

Cons: "Crew service was disgraceful"

Pros: "Pre-boarding customer service staff changed seats for extra leg-room"

Pros: "Liked service and entertainment"
Cons: "Lack of legroom"

Pros: "Ok selection of TV content. Pilot focussed on getting us to Perth quickly."
Cons: "Crew put lights out right after take off - hoping to shut us up and keep us out of the way. Poor movie selection due to streaming limitations (license issues for wireless streaming of content)"

Pros: "Thanks Qantas for a great trip home. Good food and service."
Cons: "The new uniform look is terrible."

Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."

Cons: "Na"

Pros: "The entertainment had a great selection"
Cons: "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."

Pros: "On schedule departure & arrival times Seamless easy check-in at Learmonth"
Cons: "On board food offering was poor Expensive for distance travelled No onboard entertainment"

Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"

Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"

Pros: "Extraordinary crew energy, plenty of food."
Cons: "Ran a bit late and boarding queue was unusually chaotic."

Pros: "Nice seats."
Cons: "Poor selection of entertainment options. New iPad system cheaper for airline, but offers less than the in built wired system it replaced."

Pros: "The food and service were excellent!"

Pros: "Customer service was outstanding"
Cons: "There was no Sauvignon blanc on the wine list"

Pros: "The in-flight crew were just fantastic. Couldn't fault the service. Nothing seemed to hard. Thanks to all!!"
Cons: "20 minute delay in take-off."

Pros: "Faster service.. More attention to customers."
Cons: "Very bad service, entertainment and terrible food.. My food even had plastic in it.. Which I reported to the crew.. Please improve your standards."

Cons: "Crew are now full of attitude for some reason almost cold and unfriendly. Also the seats are very firm and uncomfortable."

Pros: "The crew were friendly"
Cons: "I paid $60 for an emergency exit row for more legroom but I was seated next to a giant who spread over onto my armrest forcing me to lean towards the aisle. Not his fault - he was just too big for a single seat! Food has deteriorated to a cardboard box of slop. Entertainment options were extremely limited in comparison to other carriers. Noisy aircraft, poor quality headsets (I'd inadvertently packed my NC headphones in checked luggage)."

Pros: "Crew were good & Gold ( Emerald) FFlyer so boarded well"
Cons: "Small seats (narrow) isle seat, being knocked on the shoulder by passing people"

Pros: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."

Cons: "Quick service"

Pros: "I liked how you didnt have to upgrade your ticket to receive food or movies, it just comes standard."

Pros: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Cons: "Don’t sell an unrealistic connection time"

Pros: "Everything but not the food"
Cons: "Food was horrible"

Pros: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Cons: "nothing"

Pros: "Nothing"
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"

Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."

Pros: "Entertainmet"
Cons: "Food and rounds for drinks"

Pros: "The food was very good and the crew were great."
Cons: "Due to security concerns and having to go through security again, the flight was delayed."

Pros: "Fairly comfortable, good cabin crew"
Cons: "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"

Pros: "Lufthansa should keep up the standard."
Cons: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."

Pros: "It was all really good, as always when flying with Lufthansa"
Cons: "Can always do without delays"

Pros: "Cheerful and very helpful"
Cons: "The food could be better"

Pros: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Cons: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"

Pros: "Seat was comfortable and cool."
Cons: "Everything else"

Pros: "You can charge your phone on the flight. Got snacks on each flights"
Cons: "the food options"

Cons: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"

Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."

Pros: "Clean airplane, Nice seats. Very nice crew. Good connecting flight."

Pros: "Very nice crew"
Cons: "Legroom"

Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Cons: "Nothing."

Pros: "coffee"
Cons: "boarding was chaotic"

Pros: "It was a short, smooth flight"
Cons: "I had paid extra to pick seats and they were moved without informing me prior to the flight."

Pros: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Cons: "Nothing"

Cons: "Flight delays"

Pros: "On time, Staff were excellent"
Cons: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."

Cons: "Was delayed which caused us to miss our connecting flight"

Pros: "Crew was personable and friendly"

Pros: "The food between Frankfort to Istanbulwas lovely and the staff nicely"

Pros: "It was clean and it was on time."

Pros: "Ease of boardibg and getting through security"
Cons: "Nothing"

Pros: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Cons: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"

Pros: "Spare seat next to me"
Cons: "Could have done with pre dinner drinks a bit quicker"

Pros: "Perfectly okay flight, slept through with no disturbances. Crew were friendly enough and landed fine. Airport took me a while to figure out though."

Cons: "They don't have entertainment"

Pros: "The attendants were very respectful and courteous, most of them"
Cons: "Boarding is disorganized, flight was delayed, baggage took over an hour to get."

Pros: "Quick flight and very comfortable."

Pros: "Overall it was good trip!"
Cons: "No issues at all"

Cons: "Having to pay to sit together."

Pros: "Lufthansa over Thomas Cook any day"
Cons: "Nothing"

Cons: "Flight canceled"

Pros: "Good space in cabin compared to other airlines and excellent service by crew"
Cons: "Benefits for frequent flyers and senators have been eroded significantly . also it has been made much harder to achieve status. In the past, complimentary upgrades were done frequently. nowadays it doesn't happen anymore. For someone who is flying approximately 30 times per year with star alliance, this is dissatisfying. I also don't understand why my preferences from my profile are not used in the pre-allocation of my seat."

Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"

Pros: "Great service !!!!"

Pros: "The food and beverage options are always good when flying international. Having the restrooms located below the passenger deck is definitely an improvement when considering overall traveling comfort, specifically for the people that are seated next to the restrooms."
Cons: "There are way too many announcements that interrupt the viewing and listening of entertainment. In lieu of announcing redundant information about customs, the weather, arrival time, safety, etc., why not offer that as information that can be provided on the screen and in the primary language of the listener so everyone isn't forced to listen to the same lengthy message twice? I'm sure the Lufthansa Customer Service Dept. has and is considering other alternatives, I'm just reiterating the obvious."

Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"

Pros: "The food was kind of nice"
Cons: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"

Pros: "ample food and no $ to check baggage."
Cons: "Seats were very uncomfortable"

Pros: "Air china different"

Pros: "Food was excellent and the stewards were great"
Cons: "An 8 hour flight!"

Pros: "great"

Pros: "Got moved to economy plus - yeah! Great movie selection."

Pros: "Impressive service... amazing crew, very friendly and professional"

Pros: "Professional crew. Good simple check in."
Cons: "Nothing."

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Cons: "Larger meals."

Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Pros: "Everything OK"

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Pros: "Very friendly onboard personnel - I really had kind of homy feeling."

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."

Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Pros: "Good flights. Good prices."

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Pros: "was very quick"

Pros: "Easy Boarding"

Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Cons: "old plane, tight and uncomfortable"

Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"

Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Pros: "Crew service"
Cons: "Flight delayed."

Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."

Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Pros: "Staff, service"
Cons: "Nothing"

Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Pros: "We really liked the KLM people, from the check in crew to the flight attendants."

Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"

Pros: "Flight was quick, professional, friendly."

Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."

Cons: "Terrible moslem food, too much lentil with tasteless chicken"

Pros: "Services were appropriate for the time of departure and length of the flight."
Cons: "Nothing really"

Pros: "Flat bed seats 747 upper deck"
Cons: "Lost my luggage for 7 days"

Pros: "Friendly crew. Good snacks. Timely updates about delays.cr"
Cons: "Crew forgot to serve several rows of seats including ours. Came around when reminded, but then said didn't have enough hands to carry trash away and told us to store cups, etc in back seat pocket when landing."

Cons: "Me quede un dia completo en Panama en el aeropuerto."

Cons: "As a Delta Elite member I was not impressed that the First Class section had only 1 person in it. Should have been some people upgraded."

Pros: "on time arrival"
Cons: "the cabin configuration is bad"