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Friendly staff, great room
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
excellent concierge and service
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
Staff and location Breakfast buffet and some rooms noisy
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.
the welcome and efficiency of the staff and also the quality of the breakfast. a special mention for the sophisticated spa and treatments. The room was very comfortable and wel equipted. the lounge is welcoming. the lighting in the beautiful bathroom was deficient but I understand this will change soon.
Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.
The hotel is very well located within few blocks to major attractions and "centro storico". Be careful with the shower in the restroom because it is a step down from the floor and you can easily fell down.
SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)
wonderful breakfast with fresh juice, home-made bread and delicious fruit very central to the city nice staff nice room no
Excellent location. Walking distance to all the main attractions of Florence. Quiet neighborhood inside the busy town center. Room service expensive for what it was.
the hotel is absolutly great specially its near by the river & the shopping area..the staff were amazingly adorable and helpful ...i remeber "marco" he was great and all the other but i cant recall there names now..last day i needed a late check out ..they provide it free freee freee with a wide smile...u must see this amazing beutiful castle i wished i could stayed more
this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.
It was a very beautiful hotel with an excellent staff and it was in an excellent location. We liked everything about the hotel.
Best location Location and the room
hotel's placement is perfect. hotel was good .
The location was excellent the service was good and the rooms were small but high tec
excellent friendly staff provided great service
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
Above all the attitude of the staff - professional, courteous, helpful andwarm. No
Excellent location - short walking distance from the train station, beautifully decorated, staff providing an excellent customer service, the best hotel - MUST - when you stay in Florence! N/A
I have stayed at the hotel many times with my husband and it felt like returning to a well loved home - the staff and attention to detail is super and jk PLace has cornered the market on "boutique" Nothing - it was all super
Quite simply the best boutique hotel I have ever stayed in. Since it was our honeymoon, they kindly upgraded us from their 2nd best room, to their best room. It was a beautiful room, and a wonderful 3 night stay. The hotel is excellently designed and appointed. The staff are gracious and helpful with everything.
After enjoying the countryside for almost a week, we loved the extremely comfortable bed and lovely bathroom. Perfect! It was a bit off putting not to be told about the noise from the street which could have been far worse if the construction crews had been working when we were there. Also, we had to wind through the lobby to find staff...
Wow, a beautiful hotel. Fantastic location, wonderful staff and the most comfortable beds. We were given excellent restaurant recommendations. lovely breakfast included.
good service small room, no window view
Great place and a great location Very Homey
The staff were very friendly and helpful, the atmosphere was very calming and luxurious. Not really, except the room was quite small, but very comfortable
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
location bathroom of the room was old and cold, not at the level of a 4 star
Great Location near the Duamo accompanied by good rooms and helpful staff
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
The location is ideal The beds were very uncomfortable.
It was no rain, thanks.
Hotel's position in the historical centre of Florence
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
The rooms were super nice, spacious and elegant. The staff was extremely nice, accomodating and personal. N/A
The room was spacious, very well presented and comfortable. As the hotel has been open only since January 2009 everything is virtually brand new! The staff were all extremely helpful. The location of the hotel close to the Piazza della Repubblica couldn't be more convenient for exploring the city. My only caveat is that the breakfast menu could have been a little more extensive, but the quality was good. I would certainly recommend this hotel, which is good value for the price.
Beautiful room and excellent staff. Wonderful roof terrace.
Room, Location, Surroundings, Staff
Luxury and elegant comfort in a sophisticated setting. Perfect location for seeing all the sights. Knowledgeable and helpful with all requests. Hotel combines the modern and ancient with great respect and charm. Looking forward to staying there again and again. It was perfect, no issues.
The location was ideal, The staff was warm and welcoming. They were extremely helpful, knowledgeable and available at all times. The decor was fantastic, contemporary yet cozy. The breakfast was fantastic. There were quite a few tiny bugs in the room and common areas.
nice to see so many nice drawings on the wall, lots of books provided, plenty spacing, the design of whole room & all the details of the room are very nice & luxury e.g. cashmere blanket, staffs are helpful the wifi internet is super slow, there're no body lotion provided, the shampoo & bath form are not gd quality,
The staff is amazing and very caring. From Leonardo who created us as we walked into this charming 12 room hotel to Thomas who took care of us during breakfast, to the concierge who took care of our travel needs. The hotel rooms are charming, spacious, and have good sized bathroom and kitchenette which was great. Only two things stopped me from giving this place a 5 star rating: 1. The hotel at night has a oder in the rooms. They try to mask it with the glade / vapor sprays on the floor but it does not do the trick and can smell like a wet clothes. 2. My pet pieve, no iron and on the weekends no other option to iron. It is an Italian law supposedly but I stay at a Westin and Hilton in Italy which both provided me with an iron and ironing board
Excellent location close to all attractions. Very spacious. Well designed luxury rooms with attentive staff. Breafast could be slightly better quality given price. Internet wi-fi was spotty.
Excellent staff, lovely clean rooms, very good bed, nice shower too
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
Excellent service from an outstanding staff. We were completely satisfied !
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
The best hotel in the world! No
It is an elegant hotel, and nicely located.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
Nice place, Perfect staff
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
very beautiful hotel, wonderful location the prices are a little bit high!!!
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
The location is great and Hotel staff is very helpful. The room is a little bit too dark.
The location is good. Especially the parking service. Lighting in the room is a little bit too dark.
Air conditioning, Noise from traffic
Wonderfully close to the Duomo and therefore great for sightseeing. Staff were helpful. Needed an iron, wasn't allowed one in the room (!). Had to go up to the staff quarters, very unpleasant room with a filthy floor (not great for ironing a white dress shirt). Irons in rooms are standard at so many hotels, this place needs to catch up!! Different rates for wi fi than those quoted on website - annoying as was reason I chose this hotel over another.
Centre location I am totally unsatisfied with this "4 stars" hotel. I think it can not be qualified as 4 star. Rooms are small and noisy, dated interior, mirrow covered with mould. It was not a pleasent stay at all.
nice and helpful staff, the convenient location The hotel is old and needs the repair. The very small bathtub in the bathroom. The standard of the hotel rather two stars and not four. On the breakfast the very small choice of the food. The hotel is dirty generally. I do not command this hotel. The price is not adequate to the standard.
breakfast in a bad state,need repair
The staff and the location, very close to the Duomo. The room and the bathroom was very, very, very old!!!
Location is the best, u can start there your journey and walk around through all the center of the city. Hotel staff was really nice. My single room was ok, even bigger, than i was excepted. Had little problems with hot water, but not all the time.
Excellent staff, very knowledgable, friendly and helpful; great central location, good buffet breakfast and reasonable value at sixty per night per double. Shabby, old, unpainted, hard beds, lumpy pillows, noisy, definitely not four star.
Excellent location. Great views. Worth paying a little extra for an upgraded spacious room.
Situation is ideal. Breakfast tasty but very badly organised.
Best location in the centre of Florence. Literally 2 minutes from Piazza delle Signorie, the Duomo, Ponte Vecchio and Piazza della Republica. Coin department store is next door and La Reniscente one block away. Mattress too soft.
-Delicious breakfasts -Friendly staff that were incredibly helpful and kind -Very clean in the hotel -There was no way to control the temperature in the room. -Some musty smells -Recommended tourist-y restaurants -Toilet did not flush
Location! Couldn't be a better spot in Florence.
Excellent breakfast, friendly and helpful staff. Superb central location.
The position of the hotel is excellent, you can go out shopping, sightseeing and come back drop things off and go out again.
location no view. room too small
Central location ideal for a short stay - you can walk to see most sights n/a
That it was in the heart of the city
The location was in the heart of Florence. The bathroom was small and got crowded when getting ready to go out in the morning.
We loved our stay at the Cavour. The location made it so easy to get to all the sights and we enjoyed having a drink watching the sun go down from the rooftop. The junior suite was ample room for the kids and us and all the staff were very friendly and helpful. Definitely will be staying here again.
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
The reception staff The room it self
Good location, nice rooms, friendly service bad sound proofing
The Staff were very helpful. The restaurent was very good. .Our initial room was not up to the standard we expected, we were given a choice of two others. The one we chose did not have proper shower facilities. The coffee/tea supplies were not well maintained on a daily basis. It would have been nice to have tea/coffee service in the lounge area.
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
The staff was excellent and helpful. The rooms were comfortable and the location excellent! Definitely recommended!
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
Its nearness to all the important sights of Pisa. Not much.
It is good located in sightseeing.
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
The amazingly friendly and helpful staff. There was nothing to dislike
Excellent service high quality hotel, really loved it and will definitely recommend and come again
This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.
The room was fabulous and the concierge staff is truly outstanding!
Very good value for the money (especially if you get a good rate). Very complete breakfast and excelent location (near to train station, major attractions, good restaurants). Excellent amenities and design. Very comfortable and quiet. Everything was just fine, except that one night they decided to turn on the vacuum cleaner at 1 a.m., the noise was very disturbing (considering that is has central vacuum and it can be heard in the rooms)
Everything - Staff, Reception, Helpfulness, Friendliness, Efficiency. We particularly were impressed with the decore, cleanliness and spaciousness of our room. The breakfast room overlooking Florence supplied a huge, tasty array of foods. The location was excellent for exploring Florence for shopping and sightseeing. Additionally, as we were travelling by train and the hotel is within easy walking distance to the stations, a major factor with luggaage. The cocktail bar's colourful fountain/pool together with the prompt service contributed to relaxing pre-dinner drinks. No complaints.
the hotel, in a beautiful florentine setting, is done in very good taste - spacious room - very pleasant staff - breakfast and breakfast room both exquisite
Excellent hotel .Wonderful position.We found the staffextremely helpful.The standard of cleanliness was extremely high and we loved the unusual decoration and style of this very comfortable Hotel.
Style, location. The room that lived in wasn't the one I reserved, but still it was very good. And the reception gave me several options to choose.
The hotel is in a fantastic position, nearest to central station, and in front of the magnific Santa Maria Novella Church, and just at two minutes walking from the center. It is really fantastic! There were a problem with car parking and only with the same time of the Firenze Marathon, were traffic was closed... We had to wait the finish of the marathon before leave the hotel and the hotel (due to an error of car parking staff) did not inform correctly us about time of car disservice.. It was beliveable that the problem were not from hotell staff and in this the hotel refund us of the car parking cost. It were possible skipping the problem, but they really did all they can.
The design of the hotel was outstanding. A huge charge was added to our museum tickets.
Friendly staff. Upscale decor. Comfortable beds. The bathroom floor and the floor in the shower were extremely dirty. This was particularly evident to us since we had just stayed at a nearby hotel where the room and bath were immaculate.
Decor was stunning. I am a Designer. Staff wonderful and made us feel welcome. Was one of the best Hotels we stayed in, nothing all was great
The convenience to everything, including the train, was flawless! The hotel was very classy as were the staff! The breakfast was top notch and delicious!!
We liked a lot the design of the hotel and the location. It is not easy to find such a standard. We had a very pleasant stay. Just put the Information labels with the name of the hotel in a visible place.