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It was no rain, thanks.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
Great Location near the Duamo accompanied by good rooms and helpful staff
Hotel's position in the historical centre of Florence
The location is ideal The beds were very uncomfortable.
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
location bathroom of the room was old and cold, not at the level of a 4 star
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Staff and location Breakfast buffet and some rooms noisy
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
excellent concierge and service
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
Friendly staff, great room
wonderful breakfast with fresh juice, home-made bread and delicious fruit very central to the city nice staff nice room no
It was a very beautiful hotel with an excellent staff and it was in an excellent location. We liked everything about the hotel.
SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)
Excellent location. Walking distance to all the main attractions of Florence. Quiet neighborhood inside the busy town center. Room service expensive for what it was.
The hotel is very well located within few blocks to major attractions and "centro storico". Be careful with the shower in the restroom because it is a step down from the floor and you can easily fell down.
Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.
the welcome and efficiency of the staff and also the quality of the breakfast. a special mention for the sophisticated spa and treatments. The room was very comfortable and wel equipted. the lounge is welcoming. the lighting in the beautiful bathroom was deficient but I understand this will change soon.
Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.
this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.
the hotel is absolutly great specially its near by the river & the shopping area..the staff were amazingly adorable and helpful ...i remeber "marco" he was great and all the other but i cant recall there names now..last day i needed a late check out ..they provide it free freee freee with a wide smile...u must see this amazing beutiful castle i wished i could stayed more
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
Best location Location and the room
excellent friendly staff provided great service
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
hotel's placement is perfect. hotel was good .
The location was excellent the service was good and the rooms were small but high tec
It is an elegant hotel, and nicely located.
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
The best hotel in the world! No
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Excellent service from an outstanding staff. We were completely satisfied !
Excellent staff, lovely clean rooms, very good bed, nice shower too
Quite simply the best boutique hotel I have ever stayed in. Since it was our honeymoon, they kindly upgraded us from their 2nd best room, to their best room. It was a beautiful room, and a wonderful 3 night stay. The hotel is excellently designed and appointed. The staff are gracious and helpful with everything.
I have stayed at the hotel many times with my husband and it felt like returning to a well loved home - the staff and attention to detail is super and jk PLace has cornered the market on "boutique" Nothing - it was all super
The staff were very friendly and helpful, the atmosphere was very calming and luxurious. Not really, except the room was quite small, but very comfortable
Excellent location - short walking distance from the train station, beautifully decorated, staff providing an excellent customer service, the best hotel - MUST - when you stay in Florence! N/A
Above all the attitude of the staff - professional, courteous, helpful andwarm. No
good service small room, no window view
Wow, a beautiful hotel. Fantastic location, wonderful staff and the most comfortable beds. We were given excellent restaurant recommendations. lovely breakfast included.
Great place and a great location Very Homey
After enjoying the countryside for almost a week, we loved the extremely comfortable bed and lovely bathroom. Perfect! It was a bit off putting not to be told about the noise from the street which could have been far worse if the construction crews had been working when we were there. Also, we had to wind through the lobby to find staff...
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
very beautiful hotel, wonderful location the prices are a little bit high!!!
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
Nice place, Perfect staff
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
Good location, nice rooms, friendly service bad sound proofing
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
We loved our stay at the Cavour. The location made it so easy to get to all the sights and we enjoyed having a drink watching the sun go down from the rooftop. The junior suite was ample room for the kids and us and all the staff were very friendly and helpful. Definitely will be staying here again.
The reception staff The room it self
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
The staff was excellent and helpful. The rooms were comfortable and the location excellent! Definitely recommended!
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
The Staff were very helpful. The restaurent was very good. .Our initial room was not up to the standard we expected, we were given a choice of two others. The one we chose did not have proper shower facilities. The coffee/tea supplies were not well maintained on a daily basis. It would have been nice to have tea/coffee service in the lounge area.
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
Best location in the centre of Florence. Literally 2 minutes from Piazza delle Signorie, the Duomo, Ponte Vecchio and Piazza della Republica. Coin department store is next door and La Reniscente one block away. Mattress too soft.
Central location ideal for a short stay - you can walk to see most sights n/a
The location was in the heart of Florence. The bathroom was small and got crowded when getting ready to go out in the morning.
Situation is ideal. Breakfast tasty but very badly organised.
location no view. room too small
The position of the hotel is excellent, you can go out shopping, sightseeing and come back drop things off and go out again.
That it was in the heart of the city
Excellent location. Great views. Worth paying a little extra for an upgraded spacious room.
Location! Couldn't be a better spot in Florence.
Excellent breakfast, friendly and helpful staff. Superb central location.
-Delicious breakfasts -Friendly staff that were incredibly helpful and kind -Very clean in the hotel -There was no way to control the temperature in the room. -Some musty smells -Recommended tourist-y restaurants -Toilet did not flush
nice and helpful staff, the convenient location The hotel is old and needs the repair. The very small bathtub in the bathroom. The standard of the hotel rather two stars and not four. On the breakfast the very small choice of the food. The hotel is dirty generally. I do not command this hotel. The price is not adequate to the standard.
Location is the best, u can start there your journey and walk around through all the center of the city. Hotel staff was really nice. My single room was ok, even bigger, than i was excepted. Had little problems with hot water, but not all the time.
Wonderfully close to the Duomo and therefore great for sightseeing. Staff were helpful. Needed an iron, wasn't allowed one in the room (!). Had to go up to the staff quarters, very unpleasant room with a filthy floor (not great for ironing a white dress shirt). Irons in rooms are standard at so many hotels, this place needs to catch up!! Different rates for wi fi than those quoted on website - annoying as was reason I chose this hotel over another.
breakfast in a bad state,need repair
The staff and the location, very close to the Duomo. The room and the bathroom was very, very, very old!!!
The location is great and Hotel staff is very helpful. The room is a little bit too dark.
Centre location I am totally unsatisfied with this "4 stars" hotel. I think it can not be qualified as 4 star. Rooms are small and noisy, dated interior, mirrow covered with mould. It was not a pleasent stay at all.
Excellent staff, very knowledgable, friendly and helpful; great central location, good buffet breakfast and reasonable value at sixty per night per double. Shabby, old, unpainted, hard beds, lumpy pillows, noisy, definitely not four star.
The location is good. Especially the parking service. Lighting in the room is a little bit too dark.
Air conditioning, Noise from traffic
the staff was very helpful and pleasant and very attentive to your requests. Breakfast was very good. European style, but very good. We had a room with a river view and the view was beautiful. The room was quiet for sleeping and yet just a short distance away, there was much activity, nice restaurants and in the evening, near the Uffici and the Piazza Senioria (not sure of spelling) there was always a young musician playing music. It was very romantic. No, my experience was very positive.
Lovely hotel with helpful staff, catered to a more mature clientile
The hotel is lovely, large, well appointed rooms with a nice bathroom. The location is great, right on the Arno. It is a great value, and more of a 4 star than a 3 star hotel. Highly recommended. It would be nice if they included boiled eggs with breakfast rather than charging for them.
The hotel's location is excellent. You can walk to most of the popular tourist attractions. The breakfast was good and the breakfast room was pleasant. The only thing unpleasant, was the room freshner smell. Opening the windows helped temporarily.
Lovely hotel, great location, very helpful staff, great breakfast room small by US standards, probably average for European hotels
Hotel Balestri is conveniently located, very close to Uffizi Galleries, Ponte Vecchie, Museo Galileo, and many other attractions. It was very clean and the front desk staff were very helpful and attentive. The hotel doesn't have a bar, per se, but will serve customers from a limited alcohol menu.
The staff was always extremely helpful and fluent in several languages; the location on the Arno River just steps from the Ponte Vecchio was unbeatable; and the wonderful complimentary breakfast buffet every morning started my days off well. I can't wait to go back!
The view from the room balcony over the river was breath-taking. Great location for site seeing.
Staff were excellent - helpful, and charming. Location was superb, right next to the Uffizi gallery, and on the banks of the river. I liked the charm of the foyer area and the no-nonsense but well appointed facilites. I would definitely use the hotel again. A little more attention to lighting in the room (bulb not replaced, for example), plus non-slip shower flooring would reassure.
It is good located in sightseeing.
The amazingly friendly and helpful staff. There was nothing to dislike
Excellent service high quality hotel, really loved it and will definitely recommend and come again
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
Its nearness to all the important sights of Pisa. Not much.
Love the location of this hotel - very close to Pitti Palace and Boboli gardens, as well as the Ufizzi. I love the area and literally seeing the Boboli garden house from the breakfast table. The breakfast is pretty nice quality and the view from the terrace is one of the nicest in Florence. The hotel has also adopted two friendly cats that laze on the terrace. The staff has always been terrific. I did not like the noise this time. I have stayed at this hotel before, but on upper floors. This time I was on the second floor and the street noise of the vendors setting up at 5 am, and people stumbling and singing back from the bars late into the night was more than I'd experienced previously. The two things that were upsetting this time, were 1) a fellow patron across the hall woke me up at 2 am on my first night there as he spoke loudly into his cell phone for 20 solid minutes, then again at 2:30 another call and again at 3 am a third. he apparently didn't want to bother the woman who was staying with him, who complained loudly, so he stepped into the hallway to take his calls right in front of my door, and proceeded to literally yell into his phone like there was a bad NASA connection to Mars. The second thing that was pretty bad this time was it seemed that the cleaning staff arrived at 5- 5:30 am every morning and proceeded to walk around directly above, sorting out their carts for the day. We really like this hotel, but if we have to endure this kind of noise, we will find another favorite place.
The position of this is hotel must be one of the best in the whole of Florence it is so close to everything there is to see. As soon as you walk out of the door you are there. 10 steps and you are on the Ponte Vecchio a 2 minute walk to the Pitti Palace a 5 minute walk to the Uffizi (which we didnt go in as the queue waiting to go in was ridiculous if you seriously want to go book it before you travel) a 3 minute walk to the Piazza Republica and a 6 minute walk to the Duomo. The roof top terrace on the 6th floor is the reason why I origionally chose this hotel and I was not dissapointed after a tiring day of sightseeing to come back to the terrace for a drink and relax was heaven.Of a night dinner is served on the terrace and although the menu is very limited (due to the very small kitchen area) the food wes excellent. I would reccomend this hotel 100% to anyone. For best buys in Florence you should go the market stalls around San Lorenzo theare fantastic I got the most fab leather jacket for £80.One of the best city breaks I have had.
Great location, friendly reception staff and clean comofortable rooms Breakfast bufet was dismantled while we were still eating
Location was the best for us, breakfast was good enough I highly recommend. Rooms are small but that's not a big deal for us
Great Location, the price was deffinatly worth it concidering it is very central to everything.
Location, value Had to friend Hotel get into internet, every time logged in and very slow
I liked the ancient building of the hotel and its situation and also very good and friendly stuff. During our staying at the hotel we had 2 times change the room. First- because of problem with the wardrobe door in the room, the second time becase of the repairing works on our floor.
Very close to all major galleries. Clean, upgraded at no cost. The best reception staff in Italy for assistance. Very pleased with the choice.
The hotel's location is its strongest point - very central and heaps to see and do and eat!!! All good.
Location and free breakfast All good
Fantastic location and excellent staff. Very good value for money, clean and reasonable breakfast. nothing to dislike
location is perfect, near the most famous bridge of Frenze, Ponte Vecciho. You can arrive Duomo and Uffizi just by walking.
This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.