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Great cabin comfort and entertainment. Very nice place to be.

Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable.

The food has improved.

Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant.

The cabin service was great ! Great meals in economy, nice package of socks, earplugs etc, friendly staff !

To my surprise the airport procedure was bad in SFO as well. Not that bad as in Istanbul, but still they've managed to create a 20 mins delay and create a discrepancy between what was announced and what was on the screens during boarding.

I missed my flight and no-one was competent enough to help me. The reason I missed my flight was too short connection time but also ignorant staff who did hear my requests to use fast track. I will never fly Turkish Airlines again.

direct flight

There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences.

Arrived ahead of time Crue

Sales on board

Foot space obstructed by poorly placed seat fixtures. Entertainments not available until after takeoff. Other airlines have made available for the entirety of the flight. Safety instructions not great, to be honest i do prefer the american airlines overblow saftey films. Control for entertainment placement meant when trying to sleep youd end up turning them on again. Touch screen would have been better. No internet as far as i could tell.

Pleasant crew, quick boarding.

Late departure, late arrival due to a plane at our gate. Very poor quality media systems, cramped, inconsiderate passenger next to me taking up more room than necessary. Cramped.

At JFK the lounge and service was the best I have encountered.

We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!

Nothing!

Slightly wider seats, happy and smiling crew, brand new aircraft with many new features. The facility to book and pay for extra legroom is invaluable in this day and age.

Layout of seats is not very social when traveling with partner in business class.

Nothing

We spent 55 minutes on the ground taxiing the length and breadth of Istanbul airport waiting for a disembarkation slot. The bus back the terminal took 20 minutes. The immigration queue to 90.

The food is first class

Somehow the seats (business) are not quite horizontal and they remain very lumpy.

Better food than long haul business on most airlines Nice big seats, not just an extra empty seat, loads of legroom

Flight cancelled, clearly to consolidate two less than 50% full flights Changing at Istanbul is clearly a big risk, I was bumped off my connecting flight on the way out and spent 25 hours there

The landing was very bad

Service is great, food is tasty and seating comfortable. Turkish also seem to have a more comfortable cabin temperature than many rivals who adopt the we have powerful aircon and are going to show you approach. If they keep this up they will win business from more expensive rivals

Some of the breakfast a bit bland

Good filling food choices in economy & films from the world over

Boarding using the bus, despite it being a long haul international flight & there being little place to stow our carry-on because it was used for headphones & blankets

The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours

Nothing

I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London.

There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight

direct flight

There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences.