I liked the space of the bathroom. The seats were not as comfortable for such an expensive cost the the foot rest was broken. A small child cried for several hours and I thought the FA would have assisted the family to calm the child.
STARLUX Airlines has great staff and crew. Well organized for quick boarding of such a large plane out of Phoenix to Taipei. Interior of the aircraft was that of deluxe aircraft.
Was not able to buy wifi on the plane given, not available for economy tickets. Was not clear when buying the ticket that this was the case.
FLEW IN BUSINESS CLASS OVER NIGHT FLIGHT AIRLINE BOOKED A PARENT AND ONE YEAR OLD KID PARENT ALLOWED THE KID TO DISTURB EVERYONES SLEEP A terrible flight that was expensive I have 10 grand children I love kids But to be disturbed on a over night flight is in not what I paid for I hold the air line responsible Respectfully, Al Eaddy
more new movies and the blockbuster movies that everyone likes
Great airline. Kind staff, before m, during, and after the flight. They Directed you the whole way. Even when I arrived at my transfer destination, flight attendants guided passengers on which direction to go. I would definitely fly STARLUX again.
Aircraft is new and toilets are spacious, but toilets are quite filthy. They should clean more often. They have a long list of drink offer but are actually not available during meal. They said they’ll come back with them and you don’t get them until after dinner which means you eat your meals without any drinks if you were to get something that they don’t have on the cart. They are strict about removing headphones during take off and landing which is new to us since the movies did not get turned off. Instead, we we’re forced to watch their commercials during that time. We probably would fly with them again but not with the cost we spent. For the record, I work in tourism and travel a lot for inspections.
This Airline is really good! Better than Eva air for sure and more luxury. I really liked all the small details and amenities plus it really is free alcohol!
Efficient boarding, on time departure. Cabin crew all nice looking and well dressed, helpful. Plane interior looked modern and new, fresh condition.
My husband and I like this airlines , lt looks new ,clean & good service. Then we will fly with STARLUX again. And I love their time , it is perfect for my family. See you soon.
Excess baggage fees are outrageous ($250 per bag). Flight crew and planes are nice.
Service in BKK was very good at answering our question about our canceled flight from Taipei to San Francisco. Did like the lead time about the canceled flight from Taipei to San Francisco and was not given the best options.
The flight attendants should be nicer, on my first flight I told them I’d prefer a veggie meal sometimes and then she began to lecture me about it, it was a late flight and I wanted an easy digestion meal so that I can sleep quickly. The meals were abit odd, breakfast on my last flight had eggs, oatmeal and fish, did not taste good at all, strange combination. The economy seats are very tight and crowded, not comfortable at all. Overall for the price I paid I thought I was going to get more.
Clean plane, friendly crew, mostly on-time departure. Negativo since there were no snacks offered. Cold drinks only was fine due to turbulence, but nothing to eat? Really?
Except for crying babies all was ok although the movie selection wasn't the best.
Poor food on board, but seats are too small and uncomfortable
1. The entrance to boarding gate G5 (which is at a lower level) is from the walkway (which is at the upper level). That entrance was locked and there was no place for hundreds of people to sit at the upper level, for a long time as the flight was 45 minutes late. 2. The choice of movies on board was extermely limited and poor. 3. The staff was unhelpful and faked politeness.
They didn’t have ice for the drinks and only gave you half a cup of your beverage. Did not have enough water. I got dehydrated
Fast boarding process. Flight was expected for a long haul economy flight
Everything was fantastic! The crew really went above and beyond to make it a great flight. I felt cared for with EVA.
This was the first time traveling with China Airlines. The Crew, were all professional and bilingual. The aircraft was clean and comfortable. I upgraded to even more space; that process was simple and not super expensive. The meals served were adequate and tasty, and the choices were suitable. After experiencing long flights and being a passenger with China Airlines, I must say I will travel with them again Sincearly Anthony
We were not sat together for the longeset duration of our travel very uncomfortable didnt enjoy that they fed us at 2 am
The crew were professional and attentive. Blankets and pillows were on each seat which was appreciated. The food was served warm and had a balance of various nutritional options. As far as the monitor there were not enough English speaking choices and foreign shows did not offer English captions.
Everything was fine except the seats were quite compressed and hard for the 12 hour flight
The crew was very professional and friendly. Although there was a water leak from panel above, the crew was trying to mitigate the consequence. We are happy with its service and the value offered. We will definitely take China Airlines again.
Been flying with China Airline over years many times. Good experience with them, no issues.
My flight to Los Angeles was canceled Had to book another flight and you charged me extra $500 Very bad experience
3 of the 4 flights had delays despite the weather being fine, but still managed to make all connections
Baggage made it successfully to destination despite short layover. Appreciate that.
The plane was an older model and the entertainment was hard to enjoy on those small screens. I struggled to see clear anything I wanted to watch. The seats where a bit uncomfortable but for a 3 hours flight it was pretty ok. The rest of services were excellent. Highly recommend China Airlines to others.
The flight left on time and landed early. The attendants were polite and friendly. Thank you
Efficient and fast check in, courteous staff at counter and on board. On time departure and arrival. AIR ASIA is my favorite international thailand carrier for reasonable cost and excellent customer service!
Delayed us three times, changed gates twice, and then tried to charge for food on the plane.
Very good, it would be good if payment for drinks could be accepted by card too.
Ontime, no frills, the cabin is clean, the ticket price is lower than the full-service airlines.
Paid for a meal we didn't receive. They admitted they had forgetten ours. No compensation or rectification offered. We requested if they would just give us a glass of wine instead and we would call it even. Crew advised they could not do this and to go to Air Asia counter on arrival and request a refund. Our flight didn't arrive until 2am so this was not a viable option. The crews solution was if we wanted a wine we should purchase one. I was unhappy with that suggestion considering they had already ripped us off with our meal.
The boarding process was very poor - refueling on so rear ladder blocked. I think while boarding both ladders should be accessible so that passengers are comfortable instead of crowding through front ladder
Very few crew meant that we had to wait almost 2 hours just the get a drink!
Thai Air Asia no longer has customer support that you can call and talk to. All support is done by chat bot or self help websites. This can be a major issue if you have a problem and it bit us so we can’t recommend nor will we book with them again unless as a last resort.
Landing to Hanoi in time Seat not reclining -Cabin design very dull
I wasn't able to check in. The website could find my reservation but then an error occurred. I tried 4 times spread out through the day and got the error message every time.
well it was a short flight so there was no food but couldnt answer that question with a N/A There was no entertainment so N/A but the flight was great and staff was number #1
Never on time when I fly and Thai Vietjet App is too complicated. I had booked und paid for seat number 15A but when checked in, I got another seat number and row. I paid extra 50 bath for what??? They couldn’t change and I got no refund. No time to discuss with the ground crew to change it. I would never pay for seat anymore.
Everything was good just the part on the need to transfer via bus to plane
Around Asia, Vietjet is always my favorite airline. Great service and beautiful stewardesses :)
I get tired of Viet Jet's regular delays. I tell myself every time that I need tp switch to Air Asia, which I have, but AA doesn't always have flights when I need them. Oh well...
Worst experience, hands down. With a movable departure time it's impossible to know at what time to go to the airport. On the day of my return flight I received a kayak email informing me that my flight was bent rescheduled for an hour earlier. I literally had to run to the airport to learn it wasn't true. Never again
Delayed boarding, deboarding by bus - time to choose another airline.
Both flight schedules were changed by the airline after booking the flights. 215pm departure brought forward to 1045pm and 110pm (return) departure moved to 530pm. Caused great inconvenience and not even a discount voucher from the airline! Disappointing.
Middle seat after specifically asked for isle many times. There was a lot of room left. Passenger next to me complaining that she couldn’t sleep because I bumped into her. I’m a 6.5 guy what the hell am I going to do there?
