|Flights arrive in||New York|
|Flights depart from||Berlin|
|Airlines||SAS, Icelandair, Aeroflot, Air Canada|
Cons: SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled.
Pros: Thre movie selection was great The crew was great Some of the food (in each meal) was good
Cons: Parts of each meal were great, parts were gross $4 for a can of soda? Really???
Cons: The flight was cancelled without explanation
Cons: Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver.
Pros: Good service from flight deck and cabin crew. Clean and comfortable
Cons: Take-off was nearly an hour late. No complimentary food and coffee was instant and very average.
Pros: Having to bring your own headphones
Cons: Seats that can recline more, it will make it easiee if you like to try to sleep.
Pros: Crew was nice and responsive.
Pros: Some of the staff was nice
Cons: The plane was very hot, did not serve food even a snack on a 6 hour+ flight. There was absolutely no one at the ticket counter to help. Will not fly again!
Pros: The entertainment, and that they provide a pillow and blanket.
Cons: Offered complimentary food of some sort.
Pros: They provide children with activity books and a meal which is helpful.
Cons: Iceland air serves no complimentary food. The food that they do have is sub par and very expensive.
Pros: The best crew ever. I was impressed with this airline
Pros: The plane and crew was very good
Pros: Crew, and food was great
Cons: Delayed toooooo long
Cons: delayed flight made me miss my connection. I was stuck in the Moscow airport for 12 hours.
Pros: Very poor airline.......never again
Cons: The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait.
Cons: 2,5 hours delayed. Econ seats are tiny with zero legroom.
Pros: lots of leg room and entertainment program has lots more choices to choose.
Pros: Overall it was a pleasant flight, satisfied
Pros: We arrived safely
Cons: Flight was 3 hours late. Crew was disorganized & inefficient. Announcements were repetive & not helpful. Waited 2-1/2 hours on plane before departure because crew was terribly ineffective boarding passengers that were re-routed from another flight. No weather or mechanical issues, bad decisions.
Pros: compliance in the boarding
Cons: in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat
Cons: improve the accompaniment of the drink
Cons: Improve seat comfort
Cons: if the flight is on time. I was delay more than 10 hours
Cons: Uncomfortable and small space for the travelers
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