Poor, the airline was not able to help me move flights.
Check in -- in business took over 30 mins as there was only one attendant. Boarding was also a mess. The seat was too narrow and was not working properly. Food was very bad and the entertainment very poor. Crew was very polite and helpful, in fairness.
The way the Pilot made all announcements, specially the way he congratulated the entire crew as the best team ever, making a comment that due to them they were able to shorter the delay to the destination. Amazing flight .
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
The flight was late. Please do not delay next time.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
Boarding was confusing with a delayed flight because there was no English translation
Horrible the worst airlines I have ever flown. Cancelled flight with no choices and when contacted them they were not helpful
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
Because the flight was late, we lost the connection to Brazil. You, Delta delayed, and you Delta anticipated the door closing in 15 min from Miami to GRU. Why? It caused a lot of stress! I almost could not see my mother in law alive because of your delay.
The friendly staff. They kept time. Was suprised to get some drinks.
We did not even get on this flight as the plane never left London. I missed the email that was sent mid morning USA time, so we were not aware the flight was cancelled. There was absolutely no help from the staff at the Norse check in gates, we were told to take a picture of the board they were holding up, to try and claim our money back. We were told to book our own flights to London which ended up costing $10000 due to the last minute. And now we have to return to Miami in 2 weeks. I am not holding my breath about getting on board for that flight either.
Great experience. The flight was smooth with very little turbulence. We were in premium classic, so lots of leg room.
Didn’t know you had to pay for earbuds and food on flight. Sounds awesome and better way to not waste food or items. Comfort of flight is was amazing other than that
Unexpectedly was surprised with the space on flight in economy and the price.
I was not expecting having to pay for headphones, water and basic food in a 9 hours flight. Price for this flight was as high as any other, still I had to pay 4 lbs for a can of sprite. On top of that flight attendance gave a bothered look when I asked her for some ice for my soda. She reluctantly when to get it, brought me literally 3 cubes and walked away without looking at me to avoid another request. I couldn’t believe it. She was soooo rude. I will never book on Norse again and I will let everyone I know about this. Unforgivable, very bad customer service.
Great crew. Customer support is pretty much non existent. I had 2 tickets that were not used, the flight was overbooked. I think I should have been reimbursed for the unused tickets.
The movies were super old. The crew did not offer WATER???? 5 hours os flight and did not get WATER? Norse is the worst company I ever used and never will use again.
Why call us to board if we’re going to be made to stand in the tunnel for 20 minutes. Really hard for people with little children. Plus it took me ages to check in because my seat in Premium was overbooked so I didn’t actually have a seat. I did end up receiving my seat in Premium but there was a lot of stress and confusion beforehand. Hope is it possible to overbook seats? Especially in Premium!
We flew one way from Gatwick, London to JFK NY For 2 people $1200 and no food offered not even water. You had to buy food. Norse advertises as a low fare transatlantic airline, they may want rethink that. Crew, flight was fine. Ironically we flew American from JFK to Heathrow for $1000 (2people) and included food and drinks.
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
My luggage is lost and nowhere to be found, no response from airline
Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Need to pay for headsets, water, or any extra except air to breath.
Sitting space was very tight and I am not big or fat (I am 5'10" 178 Lb), so eating was very challenging. The rest was good.
Sitting space was very tight, so eating was difficult. But everything else was good.
12 hours flight. Only one meal, not enough food. At the galley only water during the flight. Lavatories not clean. Headsets at extra cost.
Need to pay for a cup of water. No food. Need to pay for headsets.
Everything should improve! Service like a low cost but prices like a premium airline. Crew in general with bad manners arguing for everything. You pay for priority access but then they use buses, so your loose your advantage to put your carry on first. That was the purpose for paying for priority. Bording is a nightmare, people accessing the plane for bothering doors, front and rear, no matter which line do you have.
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
We were delayed 2 hours because the crew was late. They need better planning by the crew, we had to sit in uncomfortable seats waiting for them.
Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
Because the plane was delayed from Madrid to LAX, we missed our connecting flight to Malaga. Iberia offered to book us a hotel room but I needed to be in Malaga that evening. I ended up buying train tickets to Malaga from Madrid. I also feel Iberia should compensate me for the cost of the train tickets because they didn't meet their travel obligation.
Crew was excellent, great customer service, checked luggage took 1 hour and a half to come out at the baggage claim, the only negative thing about the flight.
It was extremely cold in the back of the plane. The seats are uncomfortable and space very small. Crew was excellent as usual.
Boarding was odd. Gates switched and had to take a bus to the plane. Luggage got lost. Still waiting on one bag. Flight itself was very nice!
Boarding on the buses isn’t efficient. Overall, it was great.
Moved the flight an hour later, were not reliable about confirmation, website didn't work, no gate information, boarding was a mad house. Flight itself was fine and short. Organization needs work.
6 hour flight and have to pay for everything 100 dollars to add a carry-on bag is insane
Horrible experience. Flight cancelled. Arrived at destination 12 hs later. No one gave us an answer or any information. Very very poor service. We won’t ever travel again with Avianca
The usb plugs for charging your phone didn’t work, the seats were coarse and hard. Not very comfortable. No inflight WiFi
Very uncomfortable planes , poor service on the plane , take your own water so you don’t dehydrate , in a 6 hs flight they sold one time food and beverage . 1 plane was delayed 6 hs , I lost a connecting flight . Then in the way back they announce a delay of 2 hs so I had to take a different flight to arrive on time for my connecting flight . Avoid this airline .
The check in is the only positive thing in Avianca. The seat is the most uncomfortable I have traveled, the distance is minimal.
why did we have to go through security mid flight
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
Late departure. When the flight arrived in Medellin the plane sat at the gate for 20 minutes waiting for a bus for us to get off the plane.
i think the flight was late because they were so strict about measuring everyone's personal items to try and charge them $119. It was really petty and made us late.
A few years ago long flights 6 hours or so used to have video screens and they offered ear phones. The food cart used to come and drinks. Now absolutely nothing. Avianca is as bad as Spirit Airlines. Avianca will now be my last choice when booking my next flight.
