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Crew and boarding very good. Food adequate. Entertainment not accessed.

It’s a new plane, but the most important detail is that the economy class seat doesn't recline—it’s completely fixed. The only one that reclines is in Comfort Class.

We had to purchase an upgrade to get reclining seats. There was no entertainment module.

Even though I we were flying Business, my wife was in a wheelchair and the lady in the counter told the airport employee that he had to make the line (this was a first for us). There was only snacks and a heavier option to sell. The staff in the plane was great.

As previously experienced neither check in staff nor cabin crew were friendly or welcoming

A flawless trip, great experience. Keep up the good work!

After boarding, there was a small issue with the aircraft which caused a delay of about 45 minutes. During boarding and while passengers were being seated, the plane was being refueled. There were also a lot of unusual noises during the flight, which was not very reassuring. In addition, there was no WiFi or entertainment available.

Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.

Usb plugs for charging your phone does not work in every flight. uncomfortable chairs even in higher categories.

There was absolutely no food or drink service unless it was paid for. I am not used to this.