The absolute worst. Our flight from Madrid to Charlotte was delayed nearly 2hrs which cost us to miss our connecting flight. The only availability was to either separate my party of four (two being children) several other locations to reach our final destination. The other was drop us off at entirely different location we never intended on going. Thus resulting in us driving a rental 2 hrs to our original final destination. On top of that the flight from Madrid was uncomfortable and some staff were extremely rude.
The absolute worst. Our flight from Madrid to Charlotte was delayed nearly 2hrs which cost us to miss our connecting flight. The only availability was to either separate my party of four (two being children) several other locations to reach our final destination. The other was drop us off at entirely different location we never intended on going. Thus resulting in us driving a rental 2 hrs to our original final destination. On top of that the flight from Madrid was uncomfortable and some staff were extremely rude.
Flight attendants had no personality! The looked miserable! My seat was broken in first class. I can’t believe how American Airlines changed. 😞
Couldn’t use car seat due to lack of window seats available was disappointing
The boarding experience was chaotic. I was group 2. Immediately after calling group 2 they immediately called groups 3 & 4. There was no benefit to being group 2 as I was boarding after people in group 4.
Delay of 30 minutes, but most of time recovered in flight. Lots of overhead storage, so roller bags could be kept on board and not checked.
Considering the weather issues. It was great. Over all the 13 flights changes
I was placed in a seat assignment that I was unable to change prior to the boarding day. I showed up hours before boarding and prior to boarding I asked if I could be moved to sit next to my children. Without even looking or checking, I was immediately told that it was not possible to move anyone. I went ahead and waited until boarding at which time I sat down next to my children anyways. When the passenger that was supposed to be sitting next to my children showed up, he was very understanding, and immediately asked me if I was sitting next to family, to which I replied “yes,” after which he said “it’s okay” to let me know that I can continue sitting in his seat, while he takes my seat. However, in a very contrasting and rude manner, the very person that I asked earlier, if I could be moved, that was sitting at the gate prior to boarding the airplane, showed up across the other side of the aisle, and started screaming across the airplane, where everyone could hear, to have me move out of the seat I was currently sat in, or else she would remove me from the plane, during which time the other passenger told her (the American Airlines worker in charge) that it was okay, and he doesn’t mind that I was in his seat, making her aware that I was next to family, which is where I belonged. There was no complaint at any given time by anyone, including the passenger whose seat I was in, but my safety and my children’s safety was now in danger because of an American Airlines worker, that has no regard to her surroundings or the situation that she was actually facing. The importance and clarity that was predominant in her mind, was for me not to sit in any other seat, other than the one that I was assigned, not next to my children, even though the flight was booked for all of us at the same time. I understand it isn’t always possible to make certain seat assignments together, but when a passenger with the assigned seat next to my family is OK with me switching out with him, I would think the American Airlines worker in charge should not care, unless she considered a threat, but if I was a threat, I should have been removed from the airplane at the first sign. I was aggressive, I never raised my voice, but I did for a few seconds delay, my calculated response when I was asked to move. The passengers surrounding us were in awe of the way that the American Airlines worker in charge handled this situation, and pointed out that many other passengers in that very same airplane, just prior to our “event” had switched out their seats assigned, but I was singled out, possibly because I had requested this prior to boarding the plane. This made me wonder what kind of company American Airlines really is, and has since altered my newfound opinion of this company as a recent. I am very disappointed with American Airlines due to this event that has happened during boarding and prior to flying out on a trip I booked for my daughter that just turned 16 years of age, and her first time flying at the age of emancipation with her father.
1st flight was delayed because of broken radio, missed connection but they got us on very next plane 1 hr later. Return flights were both delayed by 1 hr each. Crews were fine. Planes ok, but had to check carry ons.
Rather than take our chances on stand by since we missed our flight as scheduled due to delay leaving London, we accepted re-booking via Austin. After 2 1/2 hr. wait before going to El Paso we had a very smooth trip and our luggage sent on the missed flight was there for easy claim.
The flight was uneventful, which is always good. The plane was clean and seem to have a little bit more room. They fed us every couple hours, and we had a lot of in-flight entertainment. The staff was very helpful and attentive.