I was advertised a free seat selection for a "Smart" fare through BusinessClass.com. I was never able to select a seat. I thus paid extra for a bill of goods I was never provided. would love to speak with a representative of Kayak
The boarding time for this flight was ridiculous, longest in all my time flying. There was a problem with the original plane so it was switched at the last minute. Not a good substitution. We were delayed in departing. The bathrooms for economy were not adequate. The crew were pleasant but not present in the economy section, in an ~ 8hr flight only twice did they come through offering water, easy to get very dehydrated. I had to go and ask every hour for more water. The seats were cramped, and I have no idea what they did to the coffee but it was undrinkable. The food, was disgusting, utterly inedible, I am stunned by the lack of care and quality with the inflight service, very disappointing, I had expected better from Aer Lingus.
Excellent cabin crew. They helped a number of passengers with mobility challenges and a mother with a 3 year old and an infant. Better than most other airlines by far. Well done Eduardo!
Good, I slept the entire flight so I cannot add many inflight details
Internet didn’t work more than 30 seconds at a time. Stared at my seat for most of the flight.
We had a connection flight in Toronto and the checked bags didn’t arrive to the baggage claim area 1.5 hours later- this caused us to miss our flight because of the delay. I called Aer Lingus to see if they could help, but since I booked it through a third party on Kayak, they said they couldn’t help. Are you able to help with this? We needed up getting a hotel and renting a car for the solution.
I didn't know if the plane was even go And the plane shook like it was from the same era as Indiana Jones
We traveled with my 90 year old mother and she was well cared for by everyone from the wheelchair attendant to crew. Greatly appreciated!
Very comfortable flight. Great service, food options, and entertainment options. With Wi-Fi!
On time departure and arrival at LAX - good inflight entertainment - all basic seats on every airline right now begin to feel small after 10 hours!!
We loved our flight attendant (Emma, from Scotland), the meals were perfectly spaced out, and the in-flight entertainment was super generous and delightful.
Why don't they board from the back of the plane to the front. We have to move by all the people and their luggage to get to the seats.
The boarding call announcements versus the Staff announcements versus the digital signage board on the out-going and returning flights WERE NOT IN SYNC. I was sent through check and re-checks 3 times. WHY?
With three empty seats across the aisle from me I politely asked the crew if I could sit in one of those seats. They initially told me I couldn't do it for my safety. When I pressed them again they blamed the captain. So which was it? I didn't appreciate either nonsense explanation simply because they didn't want to honor my request.
Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer
Flight was great (only a short hop from London to Dublin). Wi-Fi available on board(around 2 euros), power sockets, complimentary water and biscuit. Landin/ takeoff all went without a flaw.
Staff member at boarding gate was rude, and more than once!
The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.
Lost bag on an hour and a half flight with no connections - ridiculous!
You lost my luggage on the trip to Dublin and again on the way back, still waiting on luggage.
