Daily cleaning, installation of cabin HEPA filters on flights from England to Irkutsk
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Scores according to KAYAK customer reviews
Pros: "Both legs were not yet so I was able to spread out a little. Both flights were punctual, despite having to de-ice the plane before take off."
Cons: "The announcements were spoken very quickly. Both Russian and English. It was hard to understand , especially with the English translation"
Pros: "Love the hospitable warm stewardesses, the plane, just about everything. Boarding much much better in Moscow than at JFK NY."
Cons: "Very fat man next too me, who took up too much room."
Pros: "Staff always polite, even speaking english"
Cons: "Luguages did not make the connection but were on the next flight and I was still there, if not it would have been a pain since I was book on another flight not long after."
Pros: "The flight was on time and it was not crowded"
Cons: "Worst service, disgusting food, no organization, pettiness with measuring the size of a carry on (including the wheels) at JFK and charging $100 for international standard sized bags (less than 21.5 inches), racist behavior from the flight attendants against anyone who is not Russian, little to no communication with passengers, flight attendants started arguing with people for no reason"
Cons: "Asked them bot to sit us at the far end near the toilets and guess what.....last tier next to the toilets!! Broke my son’s bugaboo bee pushchair 2nd time due to the way they handle it as they through them instead of caring for them. Service in moscow is very poor."
Pros: "Everything was on time. The service was great."
Cons: "I liked everything."
Cons: "I liked it all."
Cons: "My first flight was canceled due to lack of available aircraft. My connecting flight was then 2 1/2 hours late due to a mechanical issue. That made me miss my flight to Denver. The fact that they had a flight scheduled that didn’t have an aircraft available is very poor planning and caused a great deal of issues"
Pros: "Generous meals with great food choice. Professional crew (even though live announcements are barely understandable). Aircraft seems quite new."
Cons: "Not once have I seen an Aeroflot flight to take off at the advertised time. Yet, online reports show a perfect picture, with an occasional departure ahead of schedule. However, that means only gate being closed. Further preparations take quite some time more, and actual take off can start much later than expected."
Cons: "It was hell hot in the plane and so maby magazines that my knees heart"
Pros: "Friendly flight attendants, comfortable seats, good refreshments and meal. I fell asleep early in the flight and woke as the crew was cleaning up from the meal service. I asked if I could have a meal and yes, they would prepare one for me. Very gracious. I also had a problem that my luggage transferring from another airline in London, with a very short layover, did not make my flight. Aeroflot personnel at SVO Moscow took care of this and my luggage was delivered the next day in perfect shape."
Cons: "they didn't let us to take to the plabe both our small trolleys - showing us some unrealistic iron bars it should fit into. They promised to give it us with regular luggage in AMsterdam, but at the end both were lost!!! we were in short shirts in -7 frost !"
Cons: "They forgot about our luggage in Moscow."
Pros: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Cons: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."
Cons: "They lost one of my bags at the Moscow connection."
Pros: "It was nice, short, comfortable flight, plane was clean and seats were way more comfortable than on my previous flight"
Cons: "Gave 3 stars for the entertainment, well there is none"
Pros: "Crew staff worked hard."
Cons: "I was given wrong information about my baggage at the Moscow airport. Therefore, I wasted about 2 hours in locating my baggage on the carousel while my baggage was with the Aeroflot staff."
Pros: "smooth ride comfortable seats decent leg space and amenities in the economy unbelievable price"
Cons: "food was tasteless and food service slow"
Cons: "There was one economy counter to check in. It took very long"
Pros: "Check in service was good."
Cons: "All was o.k"
Pros: "The best airline company, thank you very much!!!"
Pros: "Good entertainment selection, even in economy. USB chargers are handy."
Cons: "The boarding in SVO was a zoo. The location of a gate, with a huge pole in the middle; the way boarding was announced and handled, it was pretty much every man for themselves. Agents at the gate were rude. On the plane, it was hot most of the time on the plane. We had to actually ask to turn up the air."
Pros: "In-flight service was pleasant."
Cons: "The boarding at the Heathrow Airport was a bit chaotic, due to the incompetence of the so-called manager who had no ability in simple crowd management. Fortunately, some female flight attendant who did the boarding had some common sense and helped ease the situation. Sack that male manager who was so unpleasant and incompetent."
Pros: "Nothing extra ordinary"
Cons: "That was my first flight and the entertainment video did not work I also will like to see a situation where I can drop my luggage and be checked in on the day of flight no matter the flight time I drove all night to Heathrow from Manchester and arrived at check in countrer at 8am and was refused check in until 11.30 for a 1:45pm flight so I was not able to go and sleep somewhere as I planner . After all that the flight we delayed one hour"
Pros: "That I survived"
Cons: "I paid Kayak and it's intermediary justfly.com extra money to sit in a window seat. I wound up sitting in the last row, middle seat, with a broken TV that was "rebooting" the whole flight. I couldn't recline my chair because I was up against the back wall. When I politely said that I paid more for a window seat, and asked to look for an empty seat, the flight attendant brought over a security guard, and warned me that if I continued to "complain", that I would be asked to leave the plane. I kept my mouth shut, and demanded my upgrade fee back from Just Fly after the flight returned. Very rude crew."
Pros: "Entertainment system did not work in half of the in-seat monitors."
Cons: "The above"
Cons: "No vegetarian food options Boarding was delayed but no announcement was made"
Pros: "It was comfortable and good was ok, but the attendant refused to bring me coffee, and brought tea to others who asked them in russian"
Cons: "Staff were rude and expected me to speak Russian. When I couldn't and replied in English, they made inappropriate comments, as I was mocking them or something. I'm not Russian, for real! Will never choose this airline again"
Pros: "Good crew. New airplane. Good meal. Comfortable seat"
Cons: "Sukhoy SuperJet is very noisy. Seats might be wider. Tickets might be cheaper."
Pros: "Good crew. Good airplane."
Cons: "Poor lunch."
Pros: "Clean airplanes and friendly staff."
Cons: "There was such a short window of time between my connection in Moscow and my bag didn't make it to London until the next day."
Pros: "Crew was friendly and helpful"
Cons: "Boarding was messy"
Cons: "Seats were uncomfortable Service was poor Food was stale"
Pros: "Crew, plain, everything was perfect. Will definiyly fly again with Aeroflot."
Pros: "Very good service. On time arrival."
Pros: "Aeroflot magazine is the best informative iszue among all airlines."
Cons: "Bag did not make it, now I am stuck sitting at my hotel waiting for it to arrive, they have not called or emailed with any updates and I am wasting get my vacation waiting."
Pros: "Great movie selection, great staff, great food"
Cons: "There was not a full bar selection for drinks - most international flights have a wide array of drink selections. Aeroflot only offered one red or one white wine and only came around once"
Pros: "The vegetarian meals were better on this flight than on the flight from NY"
Cons: "There were no personal screens for movies. The seats were close together."
Cons: "One hourand half late for my luaggae to arrive to amestherdam"
Pros: "Crew members were very nice and friendly. Our first meal was excellent but our second meal was ok."
Cons: "Boarding time was delayed and took a long time to board."
Pros: "Aeroflot is awesome"
Pros: "No time-wasting connections and good service."
Cons: "Airport procedures at JFK tend to take too much time."
Pros: "Excellent crew and food!"
Cons: "I liked everything in this trip with finnair"
Pros: "On time, inexpensive fares, & friendly flight attendants!"
Cons: "Delayed by 30 minutes on 1h flight is just way too much"
Pros: "excellent crew, the commander of the ship made a nice soft landing, but for some reason water was dripping from the ceiling ... the flight attendant explained that it was condensation"
Cons: "Small plane but got us to where we wanted to go"
Pros: "Flight registration was smoothness."
Cons: "No charges in plane. No entertainment. Flight attendants ignored our request for a glass of water."
Pros: "The seats were nice."
Cons: "Having to pay for bags. It was not clear that we had to pay for bags when we purchased the tickets."
Pros: "Súper comfortable"
Cons: "Very efficient. They feed you even on a flight that’s less than 3 hours"
Cons: "Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak."
Cons: "I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty"
Cons: "Rude personnel, junk food, no entertainment system — S7 at its best"
Cons: "Cabin crew rude and unprofessional, they charged me for my baggage , the one I already paid for... total waste of time talking to anyone to get help from anybody from staff , and I believe most of the good reviews it’s a lie we all know how it can be done"
Pros: "Food The flight took less time than promised."
Cons: "Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though."
Cons: "I missed the flight and no flight and no flight for 3 days . I need to cancel thdvtighg on Aug. 6 fromStratopol to Moscow"
Pros: "Good new and clean airplane. Good meal"
Cons: "Boarding was poor"
Cons: "They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan"
Pros: "Good and organized airline"
Cons: "S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them."
Pros: "The attendants were Very Gracious"
Pros: "Everything was smooth and on time"
Cons: "Price was too high but I waited til the last minute"
Pros: "On time arrival in Moscow"
Cons: "Didn’t like boarding up a ramp in the mid day heat"
Pros: "Plane was new, crew pleasant and flight easy"
Pros: "Everything was fast."
Cons: "The plane was a bit cramped."
Pros: "Good service, organized, really good food, comfortable seats."
Cons: "Bad baggage policy. No entertainment."
Cons: "There was no S7 rep in Berlin Tegel airport and the agents in Frankfurt did not respond. So my son had to call us in the US to take care of the problem. We got hold of the agent through a US number, but no solution was offered other than simply buying a new ticket for a not so good price. I ended up getting no credit whatsoever and buying a new ticket on Finnair because the S7 offered a new ticket for two days later than the day on which they described event took place."
Cons: "Our son missed the outbound flight from Berlin, Germany, to St. Petersburg, Russia. The airline does not have any representation in Germany except in Frankfurt. He could not get hold of them by phone from Berlin, so we had to call from the United States. It turned out that we could not call S7 directly at all - instead we had to call Vyama. They told us that by missing the outbound flight, he also missed the inbound flight. Therefore, we had to buy a new ticket and pay whole price again for the flight two days later. This is not the practice that is used by other companies - which offer at least some credit."
Cons: "Задержали рейс более чем на 2 часа. Посадка была плохая."
Pros: "The flight was smooth, and the flight attendants were hardworking and attentive."
Cons: "The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard."
Pros: "All on time as expected"
Cons: "Could not check in online for utair"
Pros: "decent leg room good food"
Cons: "plane too hot"
Pros: "On time, no issues"
Cons: "No entertainment ,"
Cons: "Company change me for1bag drop off on way back from Voronezh to Mockow 35.7$ USA. Ticket was purchasing with 1bag including. I would like to have my money back"
Pros: "Attendants where helpful and attentive. The Pravin was clean and it was a smooth flight."
Cons: "Nothing to dislike for a 2 hour flight."
Pros: "Food Cabin crew's attention to children (even though it wasnot the case in a whole, see below) Impressing crew size - all very tall :))"
Cons: "Definitely missed some friendliness from the cabin crew, even though they were professional, just some kind words would not hurt"
Pros: "good crew, food was ok"
Cons: "no customer service, horrible rules, not organized at the gate and at check in. Will never fly s7 again."
Pros: "The crew was very friendly and attentive. They made me feel welcome."
Cons: "They waited on the other 3 people before me in Business class so the beef option was not available when it was my turn to be asked. I chose the fish and it was very very dry. The potatoes were dry too. The cake tasted old. I was disappointed with the food on this flight."
Pros: "Excellent service"
Cons: "Delayed departure."
Pros: "Great-looking, efficient and pleasant stewardesses."
Cons: "Everything went well, thank you!"
Pros: "Late boarding but otherwise good"
Cons: "Cancelled flight and replaced it with a flight 24 hours earlier but would not work due to visa requirements."
Pros: "Budget airline, decent experience"
Cons: "Fare did not include a single piece of baggage on international flight! Misleading pricing"
Cons: "The food was so terrible. The craft in the bad condition"
Cons: "Check in took 1,5 hours, while the S7 who was operating the flight representative was just walking around and disturbing the airport employees which made check in slower. There was no space for the hand luggage inside the plane. Seems that it is too small for such flights. The crew was not nice at all. This is the worst flight experience I have ever had in my life. Flew with S7 around 10 years ago, when they were called Siberia Airways - nothing changed since then."
Pros: "The flight was on time, very clean cabin, the crew was pleasant, the luggage delivery was lightning quick."
Pros: "Punctuality and Arriving safely"
Cons: "Minimal leg room"
Pros: "thank you"
Pros: "Over an hour late for departure, but besides that and the screaming baby, the flight was OK."
Pros: "Best food ever."
Pros: "For flying economy, I thought the seat space was good - far better than their compatriot, Ural Airlines. The plane was clean, the flight was without incident."
Cons: "Nothing really: but I expect what I got flying economy. Wish they had an economy+. This is kind of a long flight not to have any form of entertainment; and maybe the plane should be larger. 6.5 hours."
Airlines flying from England to Irkutsk have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Irkutsk
Masks required on board, masks provided on flights from England to Irkutsk
Social distancing seating
Middle seats unavailable to book on flights from England to Irkutsk
Testing for antibodies, testing for symptoms for flights from England to Irkutsk
Waiving of change fees. Search flexible flights from England to Irkutsk