Daily cleaning, installation of cabin HEPA filters on flights from England to Krasnodar
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Scores according to KAYAK customer reviews
Pros: "The crew was friendly and helpful."
Cons: "The leg room was smaller than most other flights and the war phonejack didn't work and the video constantly paused every 30 seconds. Also the 1 8kilo bad allowance in the cabin is a bit unreasonable but I see why they need to because the overhead storage and under the sit storage was less than normal too."
Cons: "Turkish Airlines, as always, up to the mark!"
Pros: "Efficient and on time."
Cons: "All fine."
Pros: "Over all good service."
Cons: "Passenger seats. Very uncomfortable need more legs room and more padding."
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "The flight from Brussels to Istanbul was close to perfection as the plane was not full and I had 3 seat for myself... Crew attitude, professionalism and kindness"
Cons: "The flight from Istanbul to Kabul legs' Space and overall seat comfort Food Too many people onboard who cannot behave..."
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "Good crew. Clean"
Cons: "A little late"
Cons: "Always 1.5 hour late. The airport management does not care about international flight delays!!!"
Pros: "Food was quite good for an airline."
Cons: "The cabin was hot, couldn't sleep, no air vents."
Pros: "Entertainment options good"
Pros: "Largely pain free experience"
Pros: "Crew was very helpful & friendly. Cabin was well pressurized."
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "Boarding on time. Decent food. Relatively clean aircraft"
Cons: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "To be honest nothing really."
Cons: "Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Cons: "Not enough movie varities."
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pros: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Pros: "Quick check in. Nice staff."
Pros: "Turkish Airlines generally has great personal entertainment systems for their passengers."
Cons: "As opposed to our amazing flight from San Francisco to Istanbul, with incredible, caring and attentive crew, this flight was the opposite. The crew seemed annoyed by our few requests. I felt denied water and so, dehydrated. I counted one smile The entire flight. The crew seemed unhappy and wanted to do only the bare minimum. Disappointing, especially after such an incredibly positive experience six weeks ago."
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pros: "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
Cons: "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Pros: "Very comfortable seats and BIG aircraft."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "surpassed our expectation"
Pros: "great company."
Pros: "The entertainment choices, including live sports, were excellent."
Cons: "The boarding was chaotic, and we sat on the tarmac for over an hour."
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Cons: "2 hour departure delay."
Cons: "The food was horrendous. Had to buy food when I landed in. Istanbul."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "Food was fantastic. There were no delays. Very enjoyable."
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "It's KLM. What else do you need to know."
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Cons: "Flight got cancelled"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Cons: "Turn the lights on early making it hard to sleep"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Great service"
Pros: "Flying with KLM is a pleasure"
Cons: "Didn’t happen."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "In flight food was enjoyable"
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Same as above"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Cons: "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."
Pros: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Cons: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Cons: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Pros: "Food was fantastic. Crew was attentive and polite."
Pros: "Crew was good, short flight on an older aircraft, everything was fine"
Cons: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Cons: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Pros: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Cons: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Cons: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Cons: "Snacks on the plane, comfort"
Cons: "they charged me for baggage when it was supposed to be included"
Cons: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Pros: "I didn't get to my AirSerbia flight."
Cons: "I didn't get to my AirSerbia flight."
Cons: "No entertainment equipment, video or audio."
Pros: "My isle seat"
Cons: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Pros: "Quick and short flight. Plane was clean and comfortable"
Cons: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Cons: "Arms rest are pretty small"
Pros: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Cons: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Cons: "I almost died without watter due"
Cons: "Too hot temperature inside te aircraft. Seats uncomfortable"
Cons: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Pros: "Comfortable aircraft"
Pros: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Cons: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Pros: "New plains, great crew, on time. Quick check in, great price."
Cons: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Cons: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Pros: "I like it was fun"
Cons: "I liked everything"
Pros: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Pros: "A short connection"
Pros: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Cons: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Pros: "Quick flight"
Cons: "Time it took to board and leave"
Pros: "Gave us food when they weren't required."
Cons: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Cons: "My luggage was lost."
Cons: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Cons: "Very very bad landing in split and i didn't find my luggage Mina"
Pros: "The tiny plane was smooth in the air. Crew was nice."
Cons: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Pros: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Cons: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Pros: "Food was very tasty. Staff was responsive and helpful."
Cons: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Pros: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Pros: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Cons: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pros: "Flight crew are nice, reasonable service during flight"
Cons: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Pros: "Flight crew are nice, reasonable service during flight"
Cons: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Cons: "Long Layovers"
Pros: "Good food, skillful pilot"
Cons: "The cabin temperature was too warm and we had to keep asking for water to stay hydrated. Not enough drinks were offered. It was a long, uncomfortable flight."
Pros: "Food is very good"
Cons: "Flat bed is not comfortabl, no mattras.."
Pros: "Good job"
Pros: "Short flight"
Cons: "The landing was even harder that the fist flight b"
Pros: "They cancelled my flight. Though I did get placed on the next available one."
"Good budget airline, comfortable seats and pleasant crew"
"I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf."
Pros: "The flight was fine."
Cons: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Pros: "It flights themselves were fine. A 45 minute delay sucked though."
Cons: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Pros: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Cons: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."
Pros: "Entertainment was good."
Cons: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Cons: "The flight was delayed 40min So i missed the connection in Leipzig"
Pros: "The plane left and arrived on time."
Cons: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Cons: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Cons: "No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información."
Pros: "Smooth experience, no problem."
Cons: "Riding a packed bus to the plane was awful."
Pros: "Crew was very friendly!"
Cons: "The plane smelled terrible - almost like one of the toilets had backed up."
Cons: "Everything, flight was super late, no explanation whatsoever,"
Cons: "Flight was cancelled, difficult rebooking."
Pros: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Pros: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Cons: "On both flights the control forty didn’t work."
Cons: "Nothing except control for entertainment didn’t work"
Pros: "Good view with the high winged propeller plane"
Cons: "Small overhead storage"
Pros: "Boarded and departed gate on time. Efficient."
Cons: "Not the friendliest."
Pros: "The price"
Cons: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Pros: "Friendly and attentive crew."
Cons: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Pros: "On time"
Cons: "Too late and not too much Information about that"
Pros: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Cons: "Chair didn’t lean back, unclear that water wasn’t free"
Pros: "Not much really except Wi-fi which is pricey though."
Cons: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."
Cons: "We were a little delayed"
Cons: "Another delayed Eurowings flight to Stuttgart with no information provided."
Cons: "Missed flight because of another flight delay"
Cons: "I did not board, because another flight delay caused me to miss this flight."
Pros: "The two staff I randomly meet and ask for questions"
Cons: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Cons: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Cons: "My flight was delayed and because of that I lost my next flight in London , cost me money and time , having to go to another airport in a bus for 1 hour and 30 min ride to catch a new flight the same day that I had a pay. Thank you eurowings! Not"
Cons: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Pros: "The Lufstansa flight we ended up boarding to San Francisco for a connector to Las Vegas was a pretty good flight. The entertainment and food choices were excellent. As a matter of fact I ended up declining the last meal served because I was still full from the first meal and snack. The crew was friendly and professional. I really liked the bathroom waiting area on the lower deck, which was great place to stretch out and do a few exercises on a long flight."
Cons: "To begin with I should mention I am 6'1" and stocky, so the economy seat was a bit tight; my knees were against the back of the seat in front of me. The previous flight coming to Europe had more room between the seats. The biggest problem by far was that the Eurowings flight was delayed by 8 hours! The Lufstansa customer service at first handed us a sheet of paper with contact information for Eurowings, Once she found out that we booked the original flight through Air Canada, she was able to help us get another flight. The flight was routed through San Francisco, with a transfer to a United flight to Las Vegas. Unfortunately, the United flight has 'technical' issues that delayed it another three and a half hours! So, rather than getting home to Las Vegas at 4 p.m. on Thursday, we ended up getting home at 4 a.m. on Friday morning. We never were told why the original flight was delayed 8 hours!"
Pros: "Everyone was nice."
Cons: "When we finally were able to board it went smoothly. The crew was nice, but nothing amazing. Not very comfortable but not surprised for a short flight. There was no “food”. There was no “entertainment”. Kayak was great for information and reminders!!!"
Cons: "Is there anything more to say?"
Pros: "Crew was friendly and punctual."
Cons: "Service and seat comfort not as by the same standard as Eurowings."
Pros: "Spacious seating for a budget airline."
Cons: "Nothing. All good."
Pros: "legroom was ok but i paid for it"
Cons: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."
Pros: "RUINED OUR TRIP"
Cons: "LUFTHANSA IS TERRIBLE"
Pros: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Cons: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Cons: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Pros: "Not a good experience"
Cons: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Cons: "Once again,1,5 hours delayed !!! Not the first time !!! Not the first time. It's not funny with a5 month ago kid!"
Cons: "More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !"
Cons: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Cons: "I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again..."
Cons: "Never made it due to prior cancellation and no back up plan"
"The price is great, but not even getting one check-in bag allowance is terrible, especially at over $50 per checked bag when purchased online ahead of time. The flight was late, and any food or drink you must pay for. Again, the price is great, but you get what you pay. I also feel that every Pegasus landing is so hard and fast that the pilot is trying to see how hard and far he can pound the plane into the runway!"
"I love everything"
"They want to charge 250 euros for an extra bag and made my sister miss her flight."
Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Cons: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Pros: "Nothing really"
Cons: "The airline should at least provide a snack. It's 4 hrs of travel."
Pros: "The crew was good and smart"
Cons: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pros: "The crew was fine."
Cons: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Pros: "No different than other airlines as far as airplane goes. Crew was OK."
Cons: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Cons: "Staff smile more. More room."
Pros: "The flight was very uncomfortable and dirty"
Pros: "Nice and fast plane ride."
Cons: "No tv screens. Have to lay for food. Seats dont recline"
Cons: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Pros: "The flight was on time and pilots provided on time updates."
Cons: "Check-in took 45 minutes. Some passengers cut into the front of the line and airline employees did not do anything about it."
Pros: "I liked that it's first and last time"
Pros: "The tickets were relatively inexpensive."
Cons: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Cons: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Pros: "The first leg of my trip was good."
Cons: "Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out."
Pros: "It was ok."
Pros: "Bording was fast and the plane took off on time."
Cons: "Landing was very rocky"
Cons: "They stole my money"
Pros: "price. flight. comfort. convenience"
Pros: "The price"
Cons: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Pros: "The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight."
Cons: "The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight."
Pros: "Not much"
Cons: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Pros: "The price"
Cons: "The seats"
Cons: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Pros: "The flight was delayed, presumably due to weather conditions"
Pros: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to late arrival"
Pros: "Easy check-in and boarding."
Cons: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Pros: "An early landing made my onward journey so much easier."
Cons: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Pros: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Cons: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Pros: "clean aircraft"
Cons: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Pros: "Quick flights"
Cons: "Long layover in inexciting airport Long, congested lines to board planes"
Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Pros: "Very nice crew, smooth flight, on time."
Cons: "The way of talking to the passengers."
Cons: "the staff at the disk was so bad they charge me for extra weight more than what it should be they try to change the currency from turkish lira to euro then to my country currency just to collect more charge???. also when I paid by my visa card they didn't give me my recipt which mean they did something dicey."
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Cons: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"
Cons: "Pegasus airline did not inform us any delay until we asked. They should make delay information to passengers. Other one is when taxi aircraft to runway, make some strange noise come from celing. Alike cable is rubbing something. Crew should report to mechanic."
Cons: "Air traffic control delays at Istanbal SAW on departure was about 40 mins. Airline blamed it on ATC rather than themselves but weatehr was good, no obvious reason for delays except heavy traffic which surely must occur every day. Airlines should build ATC delays into schedule. Sabiha Gokcen airport shops are masively overpriced which means I will avoid transiting through there."
Pros: "Flight delay was for 50 minutes..."
Cons: "Respect you flights timing.."
Cons: "not direct fligth"
Pros: "They charged us a bundle for food paid in advance that never showed up. The flight attendants spoke almost no english. All they could do was offer to sell it to us again. We tried, but there credit card machine was not taking any of our cards, they wanted cash, we didn't give it to them."
Cons: "I think this airline is running some kind of scam. Always asking customers for more money, they took my credit card at the airport when I was complaining about my first flight being screwed up and unbeknownst to me charged more money when yhey were claiming they wanted it for verification purposes."
Airlines flying from England to Krasnodar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Krasnodar
Masks required on board, masks provided on flights from England to Krasnodar
Social distancing seating
Middle seats unavailable to book on flights from England to Krasnodar
Testing for antibodies, testing for symptoms for flights from England to Krasnodar
Waiving of change fees. Search flexible flights from England to Krasnodar