Daily cleaning, installation of cabin HEPA filters on flights from England to Saint Petersburg
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Scores according to KAYAK customer reviews
Cons: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Pros: "Got an upgrade to business class"
Cons: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."
Cons: "Could've been on time"
Pros: "Crew was nice"
Cons: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Cons: "Very hot on board"
Pros: "Food, crew"
Cons: "Comfort seats"
Cons: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pros: "Crew was kind and gracious."
Cons: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Cons: "One hour delay. Last minute change of seats."
Pros: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Cons: "The leg room or seat closeness."
Pros: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Cons: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Cons: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Pros: "The situation so comfort"
Cons: "The limited wifi connection"
Cons: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."
Cons: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Pros: "Left on time, arrived on time, more or less."
Cons: "packed in like anchovies in a tin."
Cons: "We didn't even make this flight."
Pros: "Delayed...delayed and delayed some more!!!!!"
Cons: "The flat bed is narrow and VERY hard."
Pros: "Amount of times drinks, water, was served."
Cons: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Pros: "The staff was polait"
Cons: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
Pros: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Cons: "Boarding was later than initially said and I did not know why"
Pros: "Crew was attentive and friendly"
Cons: "Very disorganized boarding."
Pros: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Cons: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."
Pros: "the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day."
Pros: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."
Pros: "good entertainment system"
Cons: "not enough leg room"
Pros: "On time great crew. Free wine that is Swiss air."
Cons: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Cons: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Pros: "Overall very pleased with the airline"
Cons: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Pros: "Crew handled it well"
Pros: "See above"
Pros: "Everthing went as planned. Left on time. Cannot complain."
Pros: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Cons: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Pros: "The crew was excellent."
Cons: "The seats are too close to each other. \"
Pros: "The service and hospitality"
Pros: "smooth, professional, comfortable"
Pros: "The flight itself was good, smooth."
Cons: "I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat."
Cons: "Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise."
Cons: "Not enough room for my knees"
Cons: "The flight was overbooked, boarding took forever."
Cons: "While waiting for boarding I overheard a young woman, who was traveling with several companions, screaming to her mother on the phone that she and her friends had all gotten bedbugs and were in agony! She was making plans to leave all of her bags in the driveway when she got home. I discretely let boarding staff know and was told there is nothing they can do about it. They also cannot change my flight, or my seat, in the event that I am seated next to the person with the issue. They did give me a bag in which to place my carry on before storing it overhead. But once on the plane, I realized that my checked bag would be thrown in with everyone else's. In addition, I had forgotten to preorder gluten free food. The airline had nothing gluten free to offer me on a prolonged international flight and did not even offer to produce any gluten free snack (peanuts? cheese?) to tide me over. My luggage is still sitting in my car awaiting a process. However, in the unfortunate event that it has come into contact with bedbugs it may be too late :("
Cons: "Boarding was awful. It was not claear where the line is for the business class and for the econom class."
Cons: "Flight delayed four and half hours. In this time not acceptable. I am not sure if I will fly Swiss again."
Pros: "timing, safety, captain take off and landing"
Cons: "squeezed chairs like low cost flights luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !"
Pros: "The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases"
Pros: "TV on board"
Cons: "The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess answered that they have no competence to transfer me to these places."
Cons: "The check in process was confusing as the MIA location required that passengers take luggage to an area away from the ticketing counter, no explanation and almost zero signage. We walked around the airport until we found the location. Truly a horrible experience in MIA. Move to TPA!!"
Cons: "The line to check in at the airport (in both directions) moved at a snails pace. We stood there for literally hours."
Pros: "Clean plane"
Cons: "To have entertainment. Choice in food."
Cons: "Can bend the seat, don’t have to walk and back on the airport"
Cons: "Old fashioned jet with no screen or wifi"
Cons: "They didn't give the yellow cards that every traveller need to fill out. So when everyone got off in Shanghai we had all the booths busy with people trying to fill in the papers. All other airlines just give those papers while people are still in the airplane."
Pros: "Nothing, we were two hours delayed and my baggage was lost."
Cons: "2 hour delay and lost baggage"
Pros: "Вежливый персонал, комфортный самолёт, много места и очень нравится, что на таком коротком перелёте предполагается чай/кофе с бутербродом или другой сытной закуской"
Cons: "Все отлично"
Pros: "all was good"
Pros: "Russian stewards and stewardesses are just so kind. Responsive to my requests."
Pros: "We arrived safely"
Pros: "Great experience all sround. Traveling with kids"
Cons: "Lost laggage"
Cons: "Food was awful"
Pros: "I get a stomack seek"
Cons: "I liked it all."
Pros: "Great crew on board."
Cons: "Rude staff in Sheremetjevo Airport. Missed my flight."
Pros: "Was really happy"
Pros: "Comfortable plane Airbus 230. Very good service. Attentive attendants. Pilots were great."
Pros: "Normally take the same flight path once every few years. Always look forward to the excellent food and pleasantness of the flight crew."
Cons: "It was not on time."
Pros: "servoce was awesome seaysbwere great proce.was.great"
Pros: "Seats were comfortable. Decent room"
Cons: "I haven't flown Aeroflot since early 1990s. Will not fly it again. Boarding was a mess. Then sat on the plane for almost 2 hours. Don't even try their food. Legroom in economy worse than on US flights. Touchscreen didn't work. And, they left ALL the luggage in LAX. Spent 4 hours in SVO filling out papers for the lost/delayed luggage."
Cons: "screen not functioning should not serve meat or chicken with kosher meals this week through Tuesday, August 1. Period of mourning and kosher people don't eat meat or poultry during this period. Served fish on first leg from NY. That was good. sorry, this report is for return flight"
Pros: "Easy and fast boarding. Food served for a very short flight. Nice crew."
Pros: "The network of entertainment on the board is a little slow."
Pros: "The crew was courteous"
Cons: "The bus from the gate to the plane did not leave for 25 min after filling up with people, and we were just standing there tired and hot. It is a wonder no one fainted. When we finally made it to the plane, the doors did not open for what felt like an eternity (another 5-7 min), then the drive announced "the plane is not ready and we are going back to the airport." I thought he was joking.. The bus took off again and after 10 min or so ended up pulling up to the plane. Once on board, the pilot was apologetic. But I almost missed my connecting flight."
Pros: "The flight services were good, on time, and efficient!"
Pros: "Good crew, good airplane"
Cons: "In the airport They didn't see the tickets so I had to buy newtons..."
Pros: "Clean space, nice crew"
Pros: "the seats have more leg room than average carriers. The staff was very nice"
Cons: "I called in to Webjet (who my tickets were placed through) to order my kosher meal, but Aeroflot only had me down for a kosher meal for one of the two legs of my flight"
Pros: "Every attendant was very kind and willing to help with my lack of Russian language skills"
Pros: "Every attendant was very kind and willing to help with my lack of Russian language skills"
Cons: "Flight departed late, unclear why."
Pros: "Fast and easy boarding"
Cons: "Nothing in particular"
Pros: "Aeroflot comfort class seat do not recline but slide down uncomfortable , food average breakfast was like dinner unusual"
Pros: "My neighbour's missing tray table was missing a rod, so it couldn't be used. That affected me too."
Cons: "Three delayed flights and all we were given were food coupons. We missed a whole day due to flight delays. With our connecting flight from Moscow to Madrid, they were so late that they started moving with not everyone in heir seat. Seemed unsafe but I can tell they were in a rush since they were so far behind schedule."
Cons: "I've asked for lactose-free food. How hard can it be ?"
Pros: "On time, inexpensive fares, & friendly flight attendants!"
Pros: "The crew was attentive and the airline provided goodies like an eye mask and slippers."
Cons: "the boarding process was very tedious"
Pros: "suprised new planes greatt stafff"
Pros: "no problems during flight )"
Cons: "somewhat messy boarding zone in the airport: two planes were planned to board from one counter at the same time, so that corner of the airport was little overcrowded"
Pros: "Same problem"
Cons: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Pros: "Crew pleasant, operations efficient."
Cons: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."
Pros: "Easy, efficient"
Cons: "Entertainment, food, comfort"
Cons: "Landing was hard but that is always the case."
Cons: "Everything was excellent"
Pros: "Good service from flight deck and cabin crew. Clean and comfortable"
Cons: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."
Pros: "Flight was on time. Bathrooms were clean."
Cons: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Pros: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Pros: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."
Cons: "Nothing to hate"
Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."
Cons: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Cons: "Internet page for buying excess baggage was difficult to understand."
Cons: "I would like more checked baggage allowance."
Cons: "Not applicable"
Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Pros: "The crew was very kind"
Cons: "Nothing :)"
Pros: "premium economy"
Cons: "nothing, it was great!"
Pros: "Crew were pleasant."
Cons: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Cons: "On time, efficient, friendly staff"
Pros: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Cons: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"
Cons: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Pros: "Movies were good."
Cons: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"
Pros: "Food and crew were great."
Cons: "The plane was hot and my seat was very uncomfortable."
Cons: "Missed connection was re-routed by United directly to FRA"
Cons: "The flight arrived an hour late."
Cons: "This is our third delay with this airline on this trip and all they will do is send you to their service center which in Copenhagen is located so far from the gates it's a joke. Once again they are doing their best to discourage any interaction with their customers."
Pros: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Cons: "The flight was 1 hour late."
Pros: "On time and courtesy"
Cons: "Delayed, charged even for water:("
Pros: "Unfortunately, they seemed really not want to work of to be kind."
Pros: "People were nice"
Cons: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Cons: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Cons: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Pros: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"
Cons: "I lost my luggage!!!"
Cons: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Pros: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."
Pros: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Cons: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"
Pros: "The seats were comfy"
Cons: "They don't even offer water as a free beverage, only coffee or tea. And, not even a packet of pretzels on a three-hour flight. I didn't miss the entertainment much, but on a three-hour flight, it's a nice option."
Pros: "I arrived alive...."
Cons: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"
Cons: "Crew service is very poor"
Cons: "My luggage was lost"
Pros: "Food good, free drinks. Great entertainment system. Crew nice."
Cons: "Full flight."
Pros: "On time. Efficient boarding."
Cons: "Not even water or coffee was free. Charge for everything."
Pros: "- Good selection of movies and very surprised and happy they're not censored! :-))) - Seats were fairly comfortable. - The boarding/seating process was good because when other people started to cut-in-line, SAS folks reiterated to those cutting in line that they need to go back to the end of the line and wait as others were waiting before them."
Cons: "- Only having one soft drink during the whole 9hr flight for SAS Go. Only coffee, tea and water are free. - Was thinking of upgrading because I had one extra baggage, but was told that I still wouldn't be eligible for one free extra baggage if I upgraded to SAS Plus NOR SAS Business - There was only one option for dinner, which was Meatballs. The meatballs were worse than IKEA ones. I'd rather eat the IKEA meatballs than those. I usually finish my main meal and I didn't eat it because it was that bad."
Cons: "Our flight TO Rome via Copenhagen was canceled and some of our party needed to find overnight accommodations in Chicago."
Cons: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."
Cons: "Economy seating even for a small person is extremely confining. It made the overseas flight uncomfortable and unpleasant."
Pros: "Smoothest landing I have ever experienced! The one rating for food and entertainment is because you don't have an n/a tab on your site."
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Cons: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "Excellent service"
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Cons: "Couldn’t understand announcements"
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Pros: "Left on time. No turbulence."
Cons: "Not to be late ,and not to loose my luggege"
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "Crew was very nice and the food was excellent"
Cons: "wine selection divider between seats"
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Pros: "The service was very professional."
Cons: "Everything went well."
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "La entrada"
Cons: "El resto de cosas"
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "Friendly staff"
Cons: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Cons: "It was delayed"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "Seats were comfortable with good recline. Food was good, but not excellent."
Cons: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pros: "Free drinks and snack!"
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Cons: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pros: "The plane is roomy and bright"
Pros: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Cons: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Cons: "Delayed without explaining?"
Cons: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"
Pros: "Seats in economy were actually comfortable"
Cons: "Controls for entertainment system didn’t work"
Cons: "Delayed by one hour"
Cons: "Polish airline Should not be allowed to fly tomUs"
Cons: "Neatness, communication, all LOT airline workers were very rude, no food on flight."
Pros: "Crew not good"
Cons: "3/3 flights I’ve taken have been delayed. I never made my connection, adding 10 hours to trip, more than doubling travel time. LOT is consistently late. Be aware of short connections. Or really any connections."
Cons: "Flight was delayed 2 hours and gate was changed 4 times. Unbelievable!!!"
Cons: "Male agent at boarding rude. Aircraft dark and dingy. WiFi not working. Many lights not working. Majority of TV screens not working and “misfiring”, flashing throughout the whole flight gave me headache and hurt my eyes."
Cons: "1.5 Hrs Delay"
Pros: "Seat comfortable. Entertainment great"
Pros: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Cons: "everything . first they have to learn English"
Pros: "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."
Pros: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"
Pros: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Cons: "Long flight hours."
Pros: "полет был хороший, спасибо!"
Cons: "всё было хорошо!"
Pros: "Food/drink options"
Cons: "Customer service"
Cons: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Cons: "Entertainment system doesn't work at about 20% of the seats. Food is barely edible."
Pros: "The food was good."
Cons: "The flight was delayed in both ways. Very crowded, not comfortable to sit. Just 11 movie selection with a terrible sound."
Cons: "Flight cancelled with poor communication."
Cons: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."
Pros: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Cons: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."
Pros: "The plane was pretty spacious, and there was ample leg room."
Cons: "I have nothing specific to mention which I disliked. It was a pleasant plane ride overall."
Pros: "my flight canceled from WAW to EWR"
Cons: "my flight canceled from WAW to EWR"
Pros: "crew was very good and friendly"
Cons: "vegetarian meal contained no protein"
Pros: "the crew was friendly and helpful. it wasn't such a long flight and despite that, they still had smiles on their faces when you needed something."
Pros: "Service in business class."
Cons: "Shitty service on board"
Cons: "Personal entertainment is buggy"
Pros: "I liked the food."
Cons: "There was a lot of passengers crowding the aisles making is very difficult to get around and the crew did not seem to do anything about it. The person in front of people up standing around a lot and even had her hand on my entertainment screen. She also did not seem to care if the seatbelt sign was on our not. The boarding was just chaos with little direction and of course everyone pushing to be first on the plane."
Pros: "Flights ran on time."
Cons: "Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment."
Cons: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."
Pros: "Staff were pleasant and attentive. Water was offered several additional times through the 9-hour flight, as well as the usual beverage cart. Good selection of movies"
Cons: "Very, very cramped seating. Extraordinary measures needed to even try to maneuver arms to try to eat. Food provided sustenance but no pleasure. Seriously, you should just serve pierogies and everyone would be happy. Desserts were actually quite tasty."
Pros: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Cons: "Lost my seat that I pay for it after volunteer to help!"
Pros: "food prices, all on time"
Cons: "Cheap airline that is priced like a major airline. They charge for checked in luggage on flights between different EU countries. Major airlines don't do that, so check the fine print before purchasing."
Pros: "Relatively new aircraft with not-bad room between the rows. Water, coffee and tea offered gratis, otherwise pay for snacks, but prices not bad. Good flight for a budget airline. Twi toilets for a full plane a bit ridiculous, but the flight was only 2 1/2 hours, so no big lines."
Cons: "The seats are squeezed, no space for normal legs. you have to wait a long time for a glass of water. I AM NOT FLYING WITH THEM ANY MORE"
Cons: "No good meals available in the flight."
Pros: "nice flight... people were friendly and kind."
Cons: "No Comments"
Pros: "Food and service were ok."
Cons: "I flew in Premium, but I had to call the airline to have the seat assigned. I could not choose the seat online although the website said I could choose a seat ahead of time. The only way to see the arrangement of seats was through seatguru.com. The best seats for the Premium Class are 4A, 4B and 4F and 4G, which are the first row in Premium. The rest of them have legs or boxes under the seat in front of you, so there is really now way you can stretch your legs fully under the seat in front of you during the flight. I was able to secure 4G for my return flight from Warsaw, but going to Warsaw from O'Hare I was put into 6B, no proper room for the right leg. They did not let us use the Business Class bathroom, which was much closer. We had to go all the way to the bathroom behind the row 19. Very inconvenient. They allow dogs in the Premium cabin, so if you are allergic to dogs brace yourself. I fly LOT only when I have no other option."
Pros: "Service, listening to my questions, overall!!"
Cons: "Seats were too small."
Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."
Cons: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."
Airlines flying from England to Saint Petersburg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Saint Petersburg
Masks required on board, masks provided on flights from England to Saint Petersburg
Social distancing seating
Middle seats unavailable to book on flights from England to Saint Petersburg
Testing for antibodies, testing for symptoms for flights from England to Saint Petersburg
Waiving of change fees. Search flexible flights from England to Saint Petersburg