Daily cleaning, installation of cabin HEPA filters on flights from England to Sao Paulo
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Scores according to KAYAK customer reviews
Pros: "Great crew & good complimentary food"
Cons: "More seat pitch"
Pros: "The crew was friendly and helpful."
Cons: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Pros: "Wonderful on board service from the crew"
Cons: "None hate the experience"
Cons: "You could have had my luggage arrive. Now I don’t know where it is"
Pros: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Cons: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Cons: "Delayed flight."
Pros: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Cons: "Bread of sandwich was dry."
Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."
Cons: "Swiss precision"
Cons: "45mn late"
Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"
Pros: "Really good flight. Clean,on time, efficient. Early arrival even"
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pros: "Seat was ok, crew was friendly"
Cons: "Movie options were limited"
Pros: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Cons: "We were scheduled for a 55 minute layover in Zurich which was not nearly enough time. Our plane was 10 minutes late in landing but our next flight was delayed 5 minutes. We had to take a bus from the plane to the terminal, go through immigration with very long lines, take a tram to our departure terminal and then run to our gate which was at the end of a very long hallway. Luckily they held the plane but it was very stressful and exhausting getting to our plane."
Cons: "It was delayed"
Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"
Cons: "The seats were uncomfortable, smaller aircraft"
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Cons: "Nothing it was all great! Even music was playing while we waited on the plane."
Pros: "Online check-in was easy, boarding was smooth, and time on the flight seemed to go by quickly. Seats were a little too close together in economy to fully relax but that's the nature of economy seating. The dinner was very tasty, crew was friendly."
Cons: "My seat-back entertainment system did not work, but I had not planned to use it anyway. For the other three members of my family it did work, but not very well. Fortunately they had other options they brought with them."
Pros: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"
Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Cons: "30 mins late both ways"
Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "Good clean service that Swiss is known for."
Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Cons: "1h45 departure delayed with no compensation."
Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Pros: "+ Crew, professional and polite."
Cons: "- food unevenly cooked - No entertainment - Small toilet"
Pros: "Priority boarding, quick boarding, efficient service"
Cons: "Dirty bathroom, late take off/late arrival, non-gluten free or healthy options for food"
Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"
Cons: "smooth & efficient friendly crew"
Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Pros: "fast boarding, great crew."
Cons: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Impressive service... amazing crew, very friendly and professional"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "The friendliness of the crew"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Light snack and complementary wine"
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Very friendly and helpful crew."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "Very friendly crew"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Flight was on time and quick and comfortable"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "was very quick"
Pros: "Good multi media access and content"
Pros: "Easy Boarding"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Very good flight, excellent service and good food."
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "KLM food and service are great"
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
"the fly too late. delay"
Pros: "No Crew."
Cons: "The flight was cancelled, never went."
Cons: "Seats looked older generation and configuration not great"
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Cons: "Seat comfort"
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "The flight was late"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Pros: "The worst flight in my life"
Cons: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Pros: "Nothing much, really."
Cons: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Cons: "TV at each seat"
Cons: "Better aircraft and personnel should smile and be more friendly"
Cons: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Cons: "Flight attendants rude and lack of cleaning in the toilets."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"
Cons: "Old aircraft Business seat narrow"
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "easy enough..."
Pros: "On board entertainment"
Pros: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Cons: "You have to pay for everything"
Pros: "Entertainment system"
Cons: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Cons: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Pros: "The food was really good. The service was good as well. The movie selection was very good."
Cons: "Economy seats are really uncomfortable for long flights, my knees suffered."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Pros: "Great Friendly Cabin Crew"
Cons: "Entertainment System Poor choice of films - Bad Sound System"
Pros: "Good food, friendly cabin crew, prompt boarding and arrived on time."
Cons: "Narrow seats, not enough leg room"
Cons: "The unpleasant unhelpful staff"
Cons: "always late"
Pros: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Cons: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."
Cons: "I never actually was able to go because British airways canceled my flight the morning of."
Pros: "Could not watch any movie on business class again thanks to BA falling apart old aircraft and entertainment system with defect -- this time on both video and sound."
Cons: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"
Pros: "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Cons: "I didn't like near enough everything about this flight."
Pros: "Thai airways much better"
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."
Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."
Cons: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."
Pros: "Heathrow T5 bag drop and terminal in general was great as usual."
Cons: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."
Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."
Cons: "No food Uncomfortable seats Rude staff Very overpriced"
Pros: "Nothing really. Except the general BA at T5 which is fine"
Cons: "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."
Pros: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Cons: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"
Pros: "All perfect !!!"
Pros: "Comfortable seats"
Cons: "Delayed flight. Only accept credit cards on board."
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "Flight took off on time and arrived 10 minutes early."
Pros: "Smooth boarding and on time on both flights. Food was decent."
Cons: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."
Pros: "The aircraft"
Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"
Pros: "Food awful no entertainment"
Pros: "The flight was so somth"
Cons: "The crow service was so bad"
Pros: "The payment system was down so it was painful and slow"
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"
Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."
Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Pros: "Decent seat pitch on the relatively new a320 configuration. Lost my bag for a weekend trip, unapologetic ground handling staff, waited 90 mins to report it and no gesture of goodwill to remedy the situation."
Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Pros: "We didn't crash."
Cons: "Seat was exactly the same as coach. My vegan meal consisted of 2 tiny plates of fruit and a soggy, egg-free omelet with unflavored tofu and no salt. Disgusting. Staff was snobbish and full of it. No on-board entertainment, no wifi, no reading material except the magazine. Oh they did try to sell me duty free. AVOID."
Pros: "Cabin crew always professional. The cabin was fresh and new."
Cons: "the leg room In club Europe is appalling. No premium feel at all."
Pros: "Food on board was tasty"
Cons: "Priority boarding not clear."
Cons: "Flight delayed over an hour outward, nearly an hour flight back."
Pros: "Crew was supportive and very kind"
Cons: "Big delay due to unanounced gate for boarding. Systems at the airport were not giving the info. It took more than an hour to gather all passengers to the plane, which ended in 1hr 20 min delay."
Cons: "We sat at the runway for 1 hour"
Pros: "Quick and easy boarding, no extra charge for emergency exit seat, snack and drinks included, modern interior, on time departure and early arrival."
Cons: "People abusing the free drinks and the crew supplying them with them."
Cons: "It took ages to get everyone to board. Arrived in Amsterdam almost an hour later. BA need to either speed up the boarding process or allow earlier boarding time."
Pros: "Only scraped a two as was enough movies to watch."
Pros: "For a reasonably priced flight the comfort and free drink/snack were above average and very much appreciated."
Cons: "BA's online check in let them down though; the server kept crashing. They also wanted to charge £15 to pick one's seat, even at point of check in, a tacky ploy to pad profits. Forgiven on this instance as the flight was only 50 min, but would make me think twice for any longer distances."
Pros: "The seats were quite roomy and very comfortable. The flat bed with cozy duvet was great for actually getting some sleep during such a long flight. The amenity kit with Aromatherapy products was also really nice and I liked that they had separate kits for men and women."
Cons: "I was surprised that the crew didn't offer water proactively as I'm used to that on all long haul flights. I had to go ask several times for water. The meal services seemed quite slow and protracted as well."
Cons: "The seat was little more than a seat in economy as to width, leg room , etc. Really not worth the cost of a business class ticket. Whilst the service was good , the food was mediocre. This was our first [ and possibly last] business class flight with BA and will stick with our usual business class airlines e.g. Qantas, Virgin Atlantic , Delta, Fiji Air, Virgin Australia ,etc."
Pros: "Comfortable seats; good choices of movies and decent food."
Cons: "(1) Water dripping from overhead luggage area during takeoff; we were told it was due to condensation. It was a good amount of water! (2) One of the male staff would not let us stand near the toilet area and not so politely asked that we go back to our seats. It was a long file so to be told you can't stretch your legs is unacceptable."
Pros: "Punctuality, boarding, baggage handling."
Cons: "The space is very limited - almost no knee space and huge boxes under the seats. Crew not very attentive. Sandwich for dinner."
Pros: "The actual flight was fine"
Cons: "The lack of any concern or effort on Iberia's part once in Havana sans luggage was disgraceful. We were without any personal items or medications for SIX DAYS of a cycling holiday, because Iberia failed to answer the phone or deliver the baggage. We were obliged to take a 6.5 hour journey from where we were on day 6 (rural Cuba) to personally collect the baggage from Havana airport ourselves. NOT okay, Iberia/BA. Never again."
"The ground staff is unhelpful. It is almost as if they don’t want you to fly."
Pros: "Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned."
Cons: "A different airline"
Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Pros: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Cons: "Cannot really think of anything that needed attention on these flights."
Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Pros: "Comfort and cleanliness of flight."
Cons: "Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers."
Pros: "Nothing! Horrible!"
Cons: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"
Pros: "We upgraded to first class, so everything was perfect!!"
Cons: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"
Pros: "NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS"
Cons: "EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER"
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "On time"
Pros: "Plane was clean & crew were kind"
Cons: "The flight wad late becsuse of the immigration."
Cons: "Milan airport closed and flight diverted. Horrible experience"
Cons: "Food timing, displays for video tiny and no selection possivble."
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Cons: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Cons: "The long delay, more than 1.5 hours."
Pros: "Nice paid business class upgrade"
Cons: "Seat 1F gets hit quite often during service"
Cons: "Two flights today. Both over an hour delayed."
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Cons: "Very salty food. Flight was delayed so I almost missed my connecting flight."
Pros: "The airplane crew was very professional. The entertainment was very good."
Cons: "Space and mobility was very limited."
Pros: "We had comfort seats and I liked that because of the space you have, 2 simple meals and they served water in between the meals I will fly TAP again"
Cons: "Entertainment is okay, poor sound, and the quality of the screen was so so,"
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Pros: "Cancelled our flight, at 4am. Did not give a reasonX"
Pros: "Nice crew."
Cons: "Entertainment. Small spaces."
Pros: "Getting through customs at Lisbon airport is a nightmare. It takes a full hour standing in line among a hoard of other arrivees before passports are checked."
Cons: "Delayed departure"
Pros: "Flight attendants were great, plane was clean, smooth flying, takeoff and landing"
Cons: "Check in and bag drop took us 1 hour even though we had already checked in online. hard, and narrow seats, needs more legroom for international travel, armrest between my wife and I was very wide and wouldn't go up all the way making it extremely uncomfortable for us on a flight from Miami to Portugal. My wife's seat didn't recline because it was broken. And to top it all off they lost one of our luggage tags because the lady in Miami tagged the bag with somebody else's name and destination on it. Still waiting to hear if I'm going to have my luggage for one year anniversary vacation....!"
Pros: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Pros: "Crew waa super attentive & friendly"
Cons: "Entertainment was lacking Movies were on only certain times You were not able to pause or stop Audio was bad"
Cons: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."
Pros: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"
Pros: "No delays"
Cons: "The sit are very uncomfortable, no leg room. The audio was not working, no entertainment. The flight attendant gave us a card to call customer service, to provide for improvement on these flight."
Pros: "Very quick and efficient"
Cons: "Carryin size is so small for the airline"
Pros: "The flight was mostly ok minus squeezing in seats. Crew was delightful. Delay lowered my rating."
Cons: "Severe delay. Almost missed connection."
Pros: "Love it!! I can't wait to fight again"
Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."
Pros: "Great airline, great service, great staff. Great flight!"
Airlines flying from England to Sao Paulo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Sao Paulo
Masks required on board, masks provided on flights from England to Sao Paulo
Social distancing seating
Middle seats unavailable to book on flights from England to Sao Paulo
Testing for antibodies, testing for symptoms for flights from England to Sao Paulo
Waiving of change fees. Search flexible flights from England to Sao Paulo
Cheapest flights to Sao Paulo from England found in 2021 and 2022