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Cons: Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese.

Cons: Terrible food

Pros: all except the food

Cons: the food

Pros: Good movie selections, nice crew

Cons: They need to be able to let customers know meal ingredients during pre-orders to assist with food allergy. I have a tomato allergy, so giving me an option of "Vegan" or "veggie" with no other detail is unhelpful.

Pros: The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early...

Pros: On time, no hassle.

Cons: Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service.

Pros: The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers.

Cons: Delayed first leg, missed connection 3 hours delayed AND they lost my baggage

Cons: There were no healthy options available to eat on this flight.

Pros: Im not sure how comfortable can an economy, 12 hours and a half flight seat can be.. but somehow it turned out to be easy and nice

Cons: The only things i can think of are already given in business class, like even wider seat and spaces between lines

Pros: Nothing really...

Cons: I’m not sure what improvements could be made on a short flight.

Cons: The people sitting beside me was very loud and they didn’t stop talking the whole time.

Cons: Light was delayed 3 hours. I had to wait 9 hours for a next plane to my final destination

Pros: Super service. From gate in Frankfurt to Rome.

Cons: Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far.

Cons: Nothing

Cons: Flight cancelled

Pros: KLM staff is great

Pros: Entertainment was amazing

Cons: Seats a bit hard

Cons: Boarding was very slow.

Pros: Was not full

Cons: Out dated plane. Poor boarding process, bad service horrible food

Pros: Crew was great, the rest was average

Cons: My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover.

Pros: NOTHING WAS GOOD

Cons: EVERYTHING could have been better. communication especially. a WHOLE DAY OF MY HOLIDAY WAS LOST

Cons: They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Cons: They left my bag off the plane. Ridiculous.

Cons: The people sitting beside me was very loud and they didn’t stop talking the whole time.

Pros: Perfect in everything

Cons: All good

Pros: Lufthansa hands down is the best airline I have ever flown!

Pros: The crew was o.k.

Pros: The flight was ok, nothing special.

Cons: The landing was a little rough, we took a bit of turbulence and it was not pleasant.

Pros: The food was amazing

Pros: Crew Was very friendly , smiley, and welcoming.

Cons: Movie selection could have been better, but was ok.

Pros: It was a lovely easy flight, always lovely flying star alliance.

Cons: Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better

Cons: check in was slow

Cons: Very poor company . Not recomendet . Dont fligth wuit them

Pros: Crew nice

Cons: Small and old aircraft, worse food and the entretainment is almost inexistent, you need to use your device to download an app, is ridiculus,

Pros: Friendly staff

Cons: No working movie screens and no outlets

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: Entertainment was amazing

Cons: Seats a bit hard

Cons: Same as previous

Pros: The crews are ok; hard working . Seat are comfortable too.

Cons: I think that’s almost.

Pros: In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options.

Cons: They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience.

Pros: My luggage never arrived in Munich

Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Cons: Flight cancelled

Pros: the drinks

Cons: seat reservation. having to pay for luggage....

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Pros: Crew nice

Cons: Small and old aircraft, worse food and the entretainment is almost inexistent, you need to use your device to download an app, is ridiculus,

Pros: NOTHING WAS GOOD

Cons: EVERYTHING could have been better. communication especially. a WHOLE DAY OF MY HOLIDAY WAS LOST

Pros: Friendly staff

Cons: No working movie screens and no outlets

Pros: Crew very pleasant and professional. Priority boarding worked very well

Cons: Bridge did not work on arrival. Used bus. Sky priority but then they stuck everybody on like cattle.

Pros: The crew was o.k.

Pros: Crew very nice

Cons: Connecting flight time was half hour and at other side if airport- not fun at all. Barely made flight home

Pros: Overall

Cons: Space was limited

Pros: My luggage never arrived in Munich