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Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again.

Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing

Plane was new

Plane was late

Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again.

Left on time Crew friendly and helpful

Uncomfortable seats, half of the toilets not working for portion ao flight. Entertainment system not working properly on many seats

It reminds me of school dinners

Bland, over cooked No thought into the presentation or flavour

Excellent food.

Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures.

Excellent organization, food and entertainment. Impeccable service.

The crew members need to learn customer service and be polite to clients.

The service was perfect.

Nothing

Royal no good since they keep my money i paid for my ticket because I didn't show up at the airport by accidentally that I been sent in different airplane! They cancelled my name on the board for go back home and they said I have to paid again since They' won't t refund my money I had to paid again to return back home! very poor customer service No Cap closed for me to read English and staff was rude!

Was told no upgrades were available yet only 1 seat in all of business was occupied. Perhaps either know what you're doing or properly share information.

Crew watched as people struggled to find space for carry ons, etc. Instead of helping to speed the process they just stood there staring aimlessly. Super helpful.

Courtesy

Aircraft crew was decent.

Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier.

they called for boarding and all the signs said the flight was boarding and yet we stood there for a good 20 minutes before they actually started boarding the flight, but other than that, flight and crew were great!

Overall decent experience. The crew was attentive, captain informative.

Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt.

The choices of movies and entertainment on a 9+ hour flight was not good.

the food

Premium economy was very comfortable on Iberia. Their advertisements are true. We also got a great fare. Checkin at Madrid was pretty quick and security moved right along.

Getting on the plane was an adventure. Note clear where they wanted groups to go. Food was ok; drinks limited in choice.

Check-in was fast and efficient in Boston. Crew was friendly with good service.

No legroom. If they're giving this little legroom they shouldn't allow seats to recline.

The aircraft was spacious and well appointed. The crew MEL to LAX were very friendly and offered food and beverages at regular intervals, and walked the aisles regularly in case the passengers needed anything...

On the LAX to MEL return flight, the crew were very unfriendly and only did the bare minimum, and basically just asked 'chicken or fish" and "what beverage do you want", then almost threw the food and drinks at the passengers. The obviously don't enjoy their job very much.

Tight seats, seat belt uncomfortable

The plane was delayed in WA DC and the staff did nothing to help with transfers in Addis Ababa and I missed my connection.

On time

Paid entertainment

Flight attendants were super.

Delta is just another cattle car

Friendly crew

Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options.

No complaints. A puddle-hopper to a yes.

Same as above.

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

Plane was new

Plane was late

Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.

Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing

A cancelled flight, bankruptcy, no refund, no one answered through phone.

Hmmm

you have to show all the empty seats at check in. I have bought a seat for 90$ and it was empty seats near me

Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board

Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.

Good space above seats

Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style

Left on time Crew friendly and helpful

Uncomfortable seats, half of the toilets not working for portion ao flight. Entertainment system not working properly on many seats

Great service and friendly staff! Also great food!

There's nothing I didn't like :)

Excellent organization, food and entertainment. Impeccable service.

One of the restrooms was out of service for most of the flight. The other ran out of toilet paper.

Overall decent experience. The crew was attentive, captain informative.

Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt.

Courtesy

Aircraft crew was decent.

Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier.

Tight seats, seat belt uncomfortable

The crew from the ticket agents all the way up were great. The app for iPhone is great.

I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent.

On time

Paid entertainment

The plane was delayed in WA DC and the staff did nothing to help with transfers in Addis Ababa and I missed my connection.

Friendly crew

Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options.

People

Flight attendants were super.

Delta is just another cattle car

I was told there was no more room for luggage on the plane. I had to check my luggage in and a lady behind me went with her luggage --- in fact 3 more people slip in.

Plane was new

Plane was late

Boarding was on time for all my flights.

KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account.

Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again.

KLM Flying Blue App ( which I didn't get to use because they switch to Alitalia at check in)

KLM switched to Alitalia right at online check in time, which made things very confusing. Even the flight number changed. It would have helped if KLM would have let customers know this in advance.

Kindness, courtesy and smiles

nothing in particular

The boarding process was smooth. The crew was friendly and attentive. Even though it was a short flight, we each got a piece of Swiss chocolate.

Like most planes, there was not enough leg room.

Excellent organization, food and entertainment. Impeccable service.

Great service and friendly staff! Also great food!

There's nothing I didn't like :)

Flight crew was polite

Took forever to board and exit the plane

The aircraft was spacious and well appointed. The crew MEL to LAX were very friendly and offered food and beverages at regular intervals, and walked the aisles regularly in case the passengers needed anything...

On the LAX to MEL return flight, the crew were very unfriendly and only did the bare minimum, and basically just asked 'chicken or fish" and "what beverage do you want", then almost threw the food and drinks at the passengers. The obviously don't enjoy their job very much.

Excellent flight

At check in time being told I needed a eta visa to enter Canada!

On time, friendly, overall great!