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The boarding procedure with Boarding Category Group 5 clients is just undignified.

Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.

United did a good job of communicating before the flight, but a simple notice about the expected time for the completion of repairs to the broken navigation services (which closed the airport for the day) would’ve helped to clarify our expectations. With so many cancelled flights on the 21st of September, a little certainty about our own departure would’ve helped. Because of the disruption, the plane was quite empty, and at 6‘5“ I was able to steal a little extra legroom from the empty adjacent seat. However, I am still waiting for the day when I can sit in a standard economy seat and simply straighten my legs. Cabin crew were amazing. Great attitude, and moments of fun with passengers.

Good flight but there was no entertainment. I wouldn’t have complained but you asked.

Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.

No refreshments apart from a bottle of water. No pillows. No entertainment. Flight delayed by 52 minutes.

Another 35 min delay landing No apology no communication or acknowledgment about this

Overall good experience. Polite crew. Good foodandentertainment. Seats are small and bit congested though.

You only get a chocolate square and small bottle of water.!

Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.