Excellent service from LOT!!! The entire experience was smooth and comfortable. The staff were friendly, professional, and very helpful throughout the journey. Everything was well organized, and the service was excellent from start to finish. I would definitely fly with LOT again and highly recommend it!
Food seats were good Flight was delayed for over an hour, missed connecting flight, lot automatically rescheduled us to a new flight which was good but lost approximately 4 hours. Not a good way to start a vacation.
Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.
My information was stolen, and someone used my card to purchase airline tickets. Everything has been submitted to my bank, and the police. Thank you!!
I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.
Good in general, but i think the chair is not comfortable for traveling more than 2 hours ..
Stuck on a plane for 6 hours due to a technical or mechanical issue.
Boarding was a madhouse. Airport staff was completely disinterested in communicating about the delays. Never again.
The seats are very narrow. Communication regarding bids for better seating could be better
The flight was delayed by an hour which caused me to lose my car rental in Vilnius
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!
This experience was a complete disaster. At first the flight was delayed. No reason given why the flight was delayed. Once transported to the plane (by bus) and waiting on the tarmac, the flight was canceled. The next flight was 6 hours later and that flight was also delayed. Horrible experience and lack of communication from the airline.
The plane was comfortable and spacious. Unfortunately it was delayed and I had to pay for coffee.
Horrible. The plane didn't land on time. Again left delayed 1 hr. Then landed in different city Poznan. No one there was from Luthansa. We were dropped off like animals. No food, no instructions. After 2 hrs we got a bus! 1 bus for all the people from the plane. 4 hrs back to warsaw. Arrived at 11pm at the airport in Warsaw. Again No one from Luthansa. I had to sit spend a night at the airport to get a bus to my final destination in Poland. Shame on Luthansa!!! Will never fly in my life! Paying $1400 for the ticket with 2 delayed flights, nothing offered for inconvenience!!! Bad bad
