Traveller reviews
Overall rating
6.4
Good
Based on 793 reviews
Boarding
6.5
Comfort
6.6
Crew
7.4
Entertainment
6.1
Food
6.1
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
LOT information
| IATA code | LO |
|---|---|
| Routes | 192 |
| Top route | Warsaw Frederic Chopin to Krakow J. Paul II Balice |
| Airports served | 85 |
| Top airport | Warsaw Frederic Chopin |
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MOST POPULAR
London
Direct from £83
Warsaw
Direct from £182
LOT traveller reviews
Pros
"The seats were very comfortable."
(in 29 reviews)
"Cabin crew was very nice."
(in 155 reviews)
"Short flight everything worked out"
(in 145 reviews)
Cons
"missed connecting flight to szczecin"
(in 15 reviews)
"Paid for business class on LOT."
(in 20 reviews)
"No entertainment for short flight."
(in 266 reviews)
Recent reviews
Traveller rating
137
28
22
55
8
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6.0
Not worth the money
Reviewed Nov 2023review from
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6.0
Tv screen not working. Food in business class was cold & not available
Reviewed Nov 2023review from
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10.0
The customer service and the flight experience were very good!
Reviewed Nov 2023review from
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8.0
Nice sevice
Reviewed Nov 2023review from
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4.0
The flight was delayed 2.5 hours!!!!
Reviewed Nov 2023review from
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10.0
All went smooth!
Reviewed Nov 2023review from
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10.0
.
Reviewed Oct 2023review from
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4.0
Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.
Reviewed Oct 2023review from
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10.0
Easy with any issue. Nice fly.
Reviewed Oct 2023review from
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10.0
Everything is good
Reviewed Oct 2023review from
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2.0
My bag was lost despite an almost 8 hour layover in Warsaw. Nearly 12 hours after my arrival, I have not heard anything about it.
Reviewed Oct 2023review from
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2.0
Delay everywhere,5 hours,24 hours,missing all connection flights,terrible trip..
Reviewed Sept 2023review from
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8.0
The boarding was delayed several times. The take off was two hours late.
Reviewed Sept 2023review from
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10.0
Really good experience. Thank you !
Reviewed Sept 2023review from
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10.0
Było cudownie, pilot, stewardesy..bomba..nie na pokładzie ale :(
Reviewed Sept 2023review from
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8.0
Happy 😃
Reviewed Jun 2023review from
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10.0
The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight
Reviewed Jun 2023review from
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10.0
It was perfect
Reviewed Jun 2023review from
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10.0
I didn’t use Entertainment so, no comments on it. Staff was courteous, efficient and helpful. Wines (I also tried Polish White wine) were really good, so also the food. The accessories provided were good (a goodnight chocolate would have enriched the experience 😀) Originally flight reached before time but we didn’t understand why it was sidelined for almost half an hour and also, luggage was delivered quite late (20-25 minutes) and that too after changing belt! That need not be LOT’s fault! Overall, I would certainly like to travel again with LOT, worth recommending!
Reviewed Mar 2023review from
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2.0
I didn't understand why I couldn't do a check-in at home
Reviewed Mar 2023review from
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4.0
Pros: Quick Check in
Cons: The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own.Reviewed May 2021review from
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8.0
Cons: The TVs didn’t work even thought the steward ESS restarted them .
Reviewed May 2021review from
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10.0
Cons: Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!
Reviewed Apr 2021review from
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10.0
Pros: Everything is good
Cons: 😍Reviewed Apr 2021review from
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6.0
Cons: The option to be able to drink enough water.
Reviewed Mar 2021review from
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8.0
Cons: My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting.
Reviewed Mar 2021review from
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8.0
Pros: Crew was polite
Reviewed Mar 2021review from
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2.0
Pros: Nothing to like
Cons: This Iwa’s very bad experience. Never again will use LOTReviewed Jan 2021review from
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2.0
Cons: Never again
Reviewed Jan 2021review from
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10.0
Pros: Everything was great - service, food, boarding
Cons: More food choice would be greatReviewed Sept 2020review from
LOT FAQs
What is LOT's carry-on size allowance?
On board LOT flights, cabin baggage should not exceed 21x15x9in. If your hand luggage is bigger, the LOT assistance team will most likely ask you to pay extra for checked luggage.
Where does LOT fly to?
LOT offers direct flights to 83 cities in 47 different countries. Krakow, Warsaw, and Wroclaw are the most popular cities covered by LOT.
What is LOT’s primary hub?
LOT concentrates most of its flight operations in Warsaw.
How does KAYAK find such low prices on LOT flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including LOT.
Flight status
LOT route map
Top flight routes
Top airports served by LOT
- Warsaw Frederic Chopin Airport (WAW)
- Krakow J. Paul II Balice Airport (KRK)
- Wroclaw Strachowice Airport (WRO)
- Vilnius Airport (VNO)
- Gdansk Rebiechowo Airport (GDN)
- Václav Havel Prague Airport (PRG)
- Rzeszow Jasionka Airport (RZE)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Amsterdam Schiphol Airport (AMS)
- Tallinn Ulemiste Airport (TLL)
- Poznan Lawica Airport (POZ)
- Istanbul Airport (IST)
- London Heathrow Airport (LHR)
- Bucharest Otopeni Intl Airport (OTP)
- Katowice Pyrzowice Airport (KTW)
LOT contact information
- LO IATA code
- +44 2037888001 Call
- lot.com Visit
Overview of LOT
For travelers that will be flying LOT with their families, don’t forget that the airline offers many kid-friendly amenities, such as a special family check-in desk at certain airports that will help to make your trip as quick and easy as possible. Additionally, most flights offer menus and snacks that are specifically meant for children, as well as items that will help to keep the little ones entertained, such as crayons, games, and activity books.
When booking a trip with this airline, there are three classes to choose from, known as Economy, Business, and Premium Economy. While Economy will provide you with standard amenities such as one free checked bag, business includes three checked bags, free drinks, a warm meal, and comfortable seats that provide extra legroom. For a luxurious experience that provides you with extra amenities, opt for Premium Economy, which includes two checked bags, an adjustable foot rest, and snacks.
LOT has over 8 different types of planes in its fleet, with the two most popular types being either Boeing or Embraer. The Boeing 787 Dreamliner is known for having particularly large windows and adjustable LED lighting to help prevent travelers from becoming jetlagged. The Embraer 195 is a smaller choice used for shorter flights and has a two-seat configuration that provides customers with more room.
The airline flies to over 130 destinations throughout the world, with many of them in Europe. However, you can also book a ticket with LOT to go to India, South Korea, Canada, and Israel.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.