Logan changed the schedule so I couldn’t use the hotel rooms we’d booked which were non refundable. £250 down the pan!!
Everything was fantastic. My trip was short and sweet. No problems. Just remember. My paid checked in was i belive 2 to 3 lbs overweight. I believe I could have been given a discretionary pass rather than paying or unpacking. Especially as flight was probably half full only. Thank you
I really enjoyed the good hot tea and biscuits. I loved the tartan plaid head-rests on each seat and the fact that there were all different. The crew’s uniforms are very sharp looking, too.
I booked this flight thru Kayak and then had to cancel within 24 hours of booking. They only refunded part of the fare, saying that was the usual practice. I was not pleased.
Everything! Not sure if there's really anything that could make it any better
Very quick trip from Southampton to Edinburgh Arrival a long way from baggage and up 3flights of stairs no lifts or escalators
Whole way through - far more professional and slick than I expected
Good news was that Bag Check was open two and a half hours before the flight, which is essential with the chaotic immigration process. Flight was okay, but sitting at the back of the aircraft, 3 overhead bins on both sides were filled with crew bags and other misc items, so we couldn't put our cabin bags anywhere near us. To add insult, twice the crew managed to drop items that they were taking out of the overhead bins onto my wife's head, who was sitting in an aisle seat.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
It was good except they could offer free water and tea/coffe
Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
The true is that travel from London to Faro on 11/12/2025 by BA was cancelled, so I did not go to Faro, so i did not board easy flight. The mediocre qualification to you was because even when i bought an insurance, i could not change date neither obtain reimbursement. It could be ideal if you do something in order for me not to lose the purchase Thank you
Queuing for quite a while despite using the "speedy boarding".
Nothing flight was on time, and we boarded and disembarked easily
Food and crew were consistent with a high-end airline. App is on the level of what you’d see for a small regional carrier. I was charged $600 in fees that the gate agent in London assured me I wouldn’t have to pay, additionally, the app charged an upgraded seat choice and then put me in a less expensive seat. No response to emails to BA asking for help with refund. Probably won’t use BA again if I don’t get a response. In the air, BA is a world class airline. On the ground, they seem to operate on the level of a discount airline like Spirit.
The airplane was refreshingly silent in flight than Airbuses, landing was very soft and secure. Food was also warm and light , not a big fan of curry though. Staff was polite, discrete, professional and helpful.
I was booked in Premium Economy and never given a chance to choose to purchase my own seat. Ended up with a middle seat, which was very difficult for me. The airline then left my bag in London so when I arrived in Instanbul it was not there. They delivered it to me the next day but many valuable items had been stolen. I've been flying with BA for years and this was the first time I had such a bizarre and bad experience with them.
It was good. I really liked the breakfast which was served.
My bag stayed in London - it didn't arrive in JFK and I was informed it would arrive at my address next day. I'm still waiting for my bag and it has not been delivered. I have an air tag, my bag arrived at JFK airport around 12pm and it has been moving between terminals since then. Now they said it may arrive 1 am or tomorrow. I'm jet lagged from my flight from India, without my suitcase and may need to miss a work day (Monday) because my suitcase was not delivered at the time it was promised (today, in the afternoon). The suitcase delivery service is not reliable and I'm not happy waiting around the entire Sunday to hear that it may or may not arrive today.
The worst experience with British airways that left me with a delayed flight until the next day and no hotel accommodations available or food voucher. I still have had anyone follow up on this matter
Always the same, boarding starts before the plane is ready so we were all standing in the sun and 36 degree heat on the tarmac. Once in London, packed like sardines in busses to the terminal. BA have a way of making you feel like they dont want you as a customer.
We boarded late, sat on the plane for 45 minutes, I was sweating on the plane and there was a child that screamed and kicked my seat almost the entire flight. The parent nor the crew would do anything about it. Food was very good.
The crew member of my cabin was excellent. The flight was delayed due to air traffic in London. I worried about my connection. The flight attendant eased my worry with prompt updates on the current flight status, as well as helping me log on to BA.com to find out the exact gate info for the next flight. Truly appreciated his help.
Bag drop in Jersey was very long. British Airways could have had more people available to check bags.
