Cons: The flight was cancelled and we were asked to leave the departures lounge. There were no Logan Air ground staff actually working so we relied in the customer services desk at the airport to give us direction on what to do, and we were told that we would be eligible for compensation. I have now been told ( almost 2 months later) that the flight was only delayed and not cancelled so we are not getting a compensation payout to cover the huge additional cost I had to spend to fly another airline to get me to Aberdeen. Awful customer service, unreliable flights
Love LoganairPros: They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY.Cons: That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers.
Great!Pros: Great service. Good food and drinks.
Pros: great airport with great efficiency (Glasgow)
wonderfully polite and friendly ticket agent
DelayedCons: We were delayed by over four hours due to weather but still the flight that was supposed to leave after us got out before because they were more concerned about getting that flight out on time than the 20 people who had been waiting for hours. We ultimately got out about six hours late.
I slept most of the way. Enjoyed tea and treat. Stewardess very nice!Pros: FriendkinessCons: Nothing
Pros: Friendly staff
MiserablePros: The staff was reasonably pleasantCons: The flight was four hours late. There were no announcements so passengers waited in a cold, damp terminal area where there was active construction. The peopeller plane was noisy and there was no storage. They had to check my small bag and then left it on the wet tarmac where my clothes were stained. FLybe is notoriously bad. They certainly lived up to their reputation
Arrived safelyPros: The light attended to help me with problems from prior flightCons: The propeller plane is noisy and uncomfortable. But it made it to Stornoway. Strong crosswinds made it a tough landing. The pilots did a good job.
5 star jumpPros: I can't give 5 stars for food or entertainment, but on a hop like this no one should expect them. Coffee was fine. 5 overall
Pros: Very quick flight :)