Very bad service and food variety will never come back again
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Child’s meal was great along with other nice touches for kids.
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
They should resume the fast track for business / first class passengers
On this flight, about the last 2 hours the captain kept the cabin too hot. It appeared like the ac was off.
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
The service was good but the food was a NO
Our male flight attendant was top notch - wish I could remember his name. Boarding is never fun when I have to ride the shuttle to the middle of the tarmac and pull my carry on bags up the stairs to my seat. My knees are banged up and my shoulders give me pain, so the flight started off poorly. The seat leg rests don’t recline completely so that makes is difficult if not dangerous to get in and out of the middle seats. The entertainment system touch screens prevented one from seeing the options. They are old and the software needs to be updated. I was on six planes in the last two weeks and able to see the flight progress without any stress. Couldn’t watch anything else. I do like Qatar Airways, just not a fan of a few things.
Good staff, good intent, decent entertainment. More seat space would always be of benefit
This is my first and last flight with Qatar because when we go for boarding pass in Delhi airport the team asked for money charging me for hand baggage which is technically including with my ticket so also we get one our temple pics I ask them to checking in but they tell me I have to pay $500 dollars for that additional which is not make sense than I diseased to throw away because I can’t take with us . For carry in beg also I pay some Indian n currency for the guy who help I already pay 6 passengers ticket cost me $8000 so really I’m not happy . PLUS MY 6 checked baggage was damaged I already claim for four beg at airport but now I’m worried about my stuff inside maybe broken too which is more expensive stuff me really bad experience
The crew was courteous and efficient. There was no entertainment or liquor service on this short international flight.
Excellent will be flying again in May with Qatar. to Botswana.
The business class experience was awesome - I will be using QATAR airways again and it'll be business class again - appreciate the privileges afforded to the business class clients - thank you.
There was no phone charger, uncomfortable seats, unprofessional flight attendants, didn’t like food. Could not reserve seat in advance
Bag check in at DC was slow. Boarding process was slow more due to customers unfamiliar with how to board properly. Food and service was excellent!
The crew here was rarely around. They walked by fast to collect trash and I felt like they didnt want to be bothered. I kept getting skipped for coffee/tea service.
Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth
Boarding staff at lahore airport corporate well. Thanks to that guy.
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
Very disappointing #1 - You have to pay extra to use the business lounge, or else you sit in the cold airport for 7 hours and fall sick #2 - Did an awful job with boarding, they turned on the "last call" notice on the monitor made the passengers come running to the gate, once the passengers came close the crew would tell them - hey we are not boarding yet, this included passengers with children also, this was happening all the time, it was pitiful to see #3 - Did not have the courtesy for the passengers in the business class, there is a reasons why people choose business class, because they need to get to work, that means sleep is very important for them, in the business class, the crew members would themselves cause so much noise by closing the door in a loud way, once the crew member does it then the other passengers are also doing it, #4 - the food did not smell good, #5 - The Abu Dhabi airport is small, so not a whole lot to do, especially when the layover is 7+ hours. #6 - Did not provide the slippers with pajamas, #7 - also the pajamas also I had to ask, only after asking it was provided. #8- Asked for an extra pillow because the pillow they provided was not tall enough, the crew member said there was no additional pillow and gave me something like a blanket, I tried my best to use that as a pillow, but my head kept on sliding and that messed up my sleep and did not get deep thorough sleep Overall the airlines did not have an understanding of how to care for the passengers, especially the business class ones. Overall it was a bad experience, I would much rather spend the money with Qatar airways, the experience with Qatar is so much better.
Boarding was excellent except they did last call 30 minutes earlier .
Certainly! Here’s a more concise and refined version of your report, maintaining a polished and professional tone: --- Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.
Long way to improve. Toilets not working. Bad handling when flight was canceled
Sits are very uncomfortable Don’t feel like to travel in Etihad. It was 1st time we traveled in Etihad now we decided we don’t want to travel in Etihad.
I travelled from Adu Dhabi to Melb; service was minimal at best, when I asked for a bottle of water but no meal I was told it was not available- it seemed a cup would do. The staff were un helpful & dismissive. We had a family near us who I never saw obtain any assistance from crew- they were simply avoided! Meal was simple and adequate no hot drinks were on offer until close to arriving, with a pseudo breakfast. Seats were tight despite obtaining extra leg room. I will not be flying with Etihad again and will not recommend them to family & friends.
Flights were delayed, Food was good but only 1 meal instead of 2.
We are row 11, when the crew came to us, only one meal choice was available.
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
AC not working, just slowly blowing room temperature air. Long taxi time does not help as well. Sweating all over the whole trip.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.
Cabin crew as always are leaps and bounds the crowning glory of MH. Friendliness and natural warmth are such incredible traits. Food was very good on this flight also; and flexibility in meal time to accomodate rest was a plus point. Early arrival and landing as the first morning inbound at T4 LHR meant I was off the plane and in the queue for an Uber in less than 15 minutes!
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
I am very disappointed with the way my seat reservation was handled. My husband and I purchased Business Class tickets and also paid extra to reserve our seats. However, our reserved seats were changed without our consent, and we were assigned different seats, separating us. Since we paid specifically for reserved seats, the airline did not provide the service we purchased. I would therefore like to request a full refund of the seat reservation fees. I would appreciate your prompt response and resolution to this matter. Thank you.
I can't believe you have to pay L 3.20 for a Cup of British tea on an airlines with the name British on the plane.
Long haul flight and was really good. Comfortable plane and seats. Really great service all round and always willing to help. Lovely food and drinks (Tanqueray is my favourite Gin). Media was great and helped for the long journey.
Flight was good but couldn’t sleep because bed was so uncomfortable.
This was the return leg of my trip. Tried to do online check in several times, both on BA App and online but it kept saying " it was not possible, check in at the airport". Got to Airport 3 hours before the flight to be told the flight was overbooked and I was on standby because I hadn't checked in online!!! Was told I could go and wait at the gate in case of a no show but would actually be booked on the next flight in 4 hours. At the gate I did actually get in to the original plane... And had 2 empty seats next to me.. So much for overbooked. To add insult to injury, my baggage did not arrive in LHR and was finally delivered over 24 hours later. I don't travel with BA very often.. This experience will make it even less likely, particularly as my wife had exactly the same issue 2 days later.
I couldn't check in over two days online, had to phone to secure a seat and at the airport they put me on standby, at the gate I had to push to get my seat allocated back to me! No catering, a small bottle of water and a biscuit. Yet business had a full meal and drinks service. Very poor.
Spent unnecessary hours on phone calls to resolve small error on one of the passengers name... It was extremely stressful and time consuming... Not great... Also all 4 members of the family: 2 parents/ 2 teenagers were allocated separate seats (even separate floors... Not great...
Absolutely the best airline for service and comfort by far! I only wish I could fly with them domestically!
Comfortable seats, good service overall. The food could’ve been a little bit better. The boarding process was slightly chaotic and in fairness, not all of that is related to the performance of British Airways.
The flight was cancelled and I was re-routed via an inconvenient routing proposed.
