We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
They should resume the fast track for business / first class passengers
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
Overall was a good experience and this particular flight the crew were great too at least in business class. It’s not always the case with flydubai. Few things would make me think twice in the future on this route. 1. The arrival into T3 might sound good but it is a real pain as it takes almost 30 mins to get to terminal on the bus as the aircraft still park at T2. The bag takes even longer . If they just let us off at T2, I’d be home within 30 mins of walking off the plane. Instead it takes 1.5 hours. 2. Due to the timing, the very tiny lounge in Penang is so crowded because half the lounge is closed for Qatar crew. Hardly anywhere to sit. 3. Flydubai app and site has a long way to go and using it is very unpleasant.
The boarding process was smooth and the stewardesses were nice. Some delays with drinks at the end of the flight, but no issues.
Comfort poor, little leg room, cabin temperature too hot. No free entertainment. No complementary drinks. Overal experience poor and would not travel with them again.
The plane seemed pretty old and the food was not good
Seat 💺 was all the way on last row. Food was okay .
Flight attendants were great. Comfort of seat and lie down bed pretty good. Food was very mediocre. Wine was good (red French wine) although I should have taken advantage of having more! :-) it was too late on the flight From znz—I was tired…then too early from Dubai. Woman sitting behind me dropped a full bag of garbage on my head while I was sleeping…orange peels, wet partially eaten food and very smelly food garbage which I literally had to pick out of my hair, off my face and away from my pillow. Not the airlines fault but still a very unpleasant experience.
The food options for children is limited The business class bed is not fully lie flat, and this is an uncomfortable sleep
Reason for travelling Tampa to Orlando is to fly Qatar Airline. we end up with American Airline. This was the miserable experience I ever had in my entire travel history. Flight attendants were rude. They hit my knee with the food cart and I was holding ice pack for 2 hours. I still have the pain after a week. WE boarded the flight twice because of the temperature inside the plan.
First keep the airline as you promise. Reason for travelling from Orlando to Tampa is to go with Qatar Airline. We end up with American Airline. As expected the service was horrible.
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
The seats were uncomfortable. The service was poor. We bought internet for my family and myself and it didn’t work. The charger for our phone didn’t work. The service seemed like they were tired and exhausted and seemed a bit upset. It was not a good flight. Our flight from miami to Qatar was great but from Qatar to Tokyo was simply awful
Awful plane to Tashkent. Not even possible to sleep. In business class does not even recline fully
Well organized boarding, efficient and on time. Nice crew on the plane. Thank you!
My experience with Qatar airway was very unsatisfactory. They lost my child’s stroller and I was told they found it and will send it to the hotel which was a lie. I had to go back to the airport baggage claim and pick up myself after trying to contact them many times!. There was a lack professional and communication. I am very disappointed in Qatar airway and will not be recommending them to friends and family nor will I be flying with them in the future.
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
Our male flight attendant was top notch - wish I could remember his name. Boarding is never fun when I have to ride the shuttle to the middle of the tarmac and pull my carry on bags up the stairs to my seat. My knees are banged up and my shoulders give me pain, so the flight started off poorly. The seat leg rests don’t recline completely so that makes is difficult if not dangerous to get in and out of the middle seats. The entertainment system touch screens prevented one from seeing the options. They are old and the software needs to be updated. I was on six planes in the last two weeks and able to see the flight progress without any stress. Couldn’t watch anything else. I do like Qatar Airways, just not a fan of a few things.
Seat experience average as they use old 777 for must flights despite full load. Qr fares are higher than other airlines for same routes so they should at least upgrade the planes . Food is average and same dishes for months on most routes I travelled at least - the Arabian rice dish “Maqboos” on every flight for months - I am sure there are other food Arabian dishes ?? It’s become boring ! Crew is always good which makes up for these things but hey confirm us what we need
I had a terrible experience checking in at the airport for my flight. I booked my ticket initially through Kayak while it was promoted as a ticket that offers a carry on and 2 suit cases. (I have a screen shot as a proof of it) I selected it to buy three tickets and paid online. Couple of minutes later airfare assist which is the OTA offering the ticket called me saying My card declined. So I used a different card that went through. I was surprised that they increased the price ticket by a $167. They said the ticket no longer exists and because my card declined I had to buy a new one. So I did. The day my family and I were traveling I could not check in and when I went to the airport I was shocked to be told my ticket had no bags allowed and must pay $200 per bag for three people 6 bags mean I have to pay $1200. I called the travel agency as I feel I was scammed the confirmation didn’t say anything about the bags and they never told me the new ticket doesn’t not include any bag so they changed it after I selected it on your app without informing me. Very sneaky. The travel agency said they will reimburse me only for one bag person. Which means I still paid $600 I still feel very disappointed to pay such an expense. I have always used Kayak to buy my flight tickets and telling everyone how good your rates and app are however after this I feel I was mislead and paid more for something I should not have to. You allowing such an agency on your platform will surely hurt your reputation and level of integrity. I have all the proofs from the screen shot to the confirmation email from them, the or email offering to reimburse o e bag per person and the $1200 bag fees receipts that I paid on the desk. I must be refund the full amount and I look forward to your response.
A380 First Class Apartments were phenomenal. Comfortable bed and matress cover, superior vegetarian five course meal, shower, small business lounge and plenty of exercise walking around the aircraft.
The food could be better. Toilets were smelly all along
second leg was more comfortable. Customer service in Abu Dhabi is okay.
Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Horrible. After paying for seats, I was cramped, my daughters legs kept hitting the seat in front, I had no overhead bin space and no help from stewards on board, the food was served cold, when asked for snacks was told to wait and never received any, the flight was cold with no temperature controls. Entertainment was outdated. I booked this through partnership with American Airlines but will avoid in the future.
Flight was delayed due to slow boarding process by etihad. Update food options and movies as well.
Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
They sat my 2 year old in the seat behind me, separate from myself and my 5 year-old daughter. When I asked them to fix it they told me to speak to the gate agent in London. When I asked in London they told me to talk to the cabin crew. Then a “Supervisor” stuck us in row 39 at the back of the plane when we were originally sitting in row 25/26. They ran out of food which was gross anyway, and the entertain didn’t work the first hour of the flight. Overall terrible experience.
Last minute charge for 1 checked luggage before boarding which wasn’t mentioned when we bought the tickets months ago. It was an unexpected surprise. We had no choice but to pay to board. Most airlines allow your first luggage free.
In-flight service was very good. The entertainment system keeps resetting, it happened at least 7 times.
Boarding was efficient and quick, crew was very attentive, seats were comfortable.
The crew was friendly and helpful. The food was terrible.
Everything was very good! I personally struggled with the heat in the cabin for the first 2 hours
Terrible service especially for premium economy. Much more comfortable seats on other providers
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
Very caring crew on board. Didn’t have dinner as I was sleeping. Was seating in the emergency row so I had comfortable leg room
Had a nice little suite although I couldn’t close the door (but I didn’t ask anyone to help). 5K is a nice seat and very private (you look in on first class). Enjoyable flight and nice crew.
Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.
Inflight Services are poor compared to other airlines. They do not offer even water during 15 hr flight. Food is little in portion and I had food poisoning after last meal ( rajma chawal)
Terrible. Air India canceled my flight out of Kathmandu because of airport constructions but did not tell me. They should not be selling night flights out of Kathmandu right now that they know they will not honor. The staff was terrible and not helpful with my rebooking or compensating me.
Flight leg to and from IAD/Delhi was good. The leg to and from Delhi/KTM was terrible.
Other than the inflight video screen freezing for about four hours everything else was brilliant.
Business class recliners and entertainment system was not working, it essentially became economy travel at the cost of business
Our seat monitor did not Not work either way going to Vietnam. I had a bulkhead seat with plenty of room, but with No monitor, it was a long flight with no movies. Fun was good, staff was Excellent.
Ok, where do I start, hmm! Good things first - the meals/food was tasty, the seats are comfortable and legroom in Economy was ample and foot rest with message roller is simply amazing, Wi-Fi Entertainment works well. Bad things - in-flight entertainment screens and remotes either had physical damage and or simply not working. This was the case for more than 1/2 the flight. Flight that was long haul - 12+hrs non-stop. If you want a cracker or a biscuit with your tea - forget it, they carry none. Feel like having a chilled beer - forget it as they will serve you room temperature always and every time. The crew seem young and inexperienced. Will I fly again, yes I would only because it gets me from Sydney to Delhi in 12.5 odd hours (fastest), otherwise I will never. It has been what a year or so since TATA took over but I have not seen any change, I really hope this changes.
The boarding was not in sequence. All were invited altogether. I was not secured the meal I had asked for.
I will never ever book air india in the future. I was with my family and at delhi airport I had to go through too with horrible experience. My 12 years daughter saud that she will never come bqck to india the way people treated us. There was no line for bags drop off since we checked online and print tag at their Kiosk as per email instruction. People working at the counter were so careless and rude. They were keep talking to each other than taking care the customers. I will not recommend anyone to fly via air india. I had horrible experience. Especially, the staff at checking counters was very very rude and careless. I have feeling if air india won't change the way they doing their operations they will out of business in a few years. Air hostes were not happy . I did not see a smile on anyone in the plane. I called twice for the assistance and no one showed up. I hope you will sene this to the Hire authority. I left a video with an another employee of air india who asked me about my experiences. I hope they will make some changes ASAP. Regars, Mohinder Kumar
