My seat was the only seat where the tv didn’t work. The crew Carol and Jua were very rude and refused to move me and my companion to a seat where the tv was working. I traveled on a 8 hour flight with no entertainment nor able to choose my food. I was told by Jua to call customer service for compensation. The customer service team and escalation team refuses to compensate me even after verifying and speaking to the flight crew, whom confirmed they told me that. Horrible service, horrible freezing cold flight. I would never fly Jet Blue again.
On the seat map for this flight with TAP was shown a business class configuration of 2 rows/8 seats. To my surprise, 4 rows/24 seats being the middle is kept empty, old European type. I chose seat 2F, the the leg room economy dimension. This is not what I paid for. Disappointed!
It poured rain, our luggage was sitting out in it uncovered on the transport cart while our plane was delayed! Nice business class plane for short flight to Lisbon, but more delay & rain in Lisbon, with terrible Business class seat with no entertainment & cold food on longer flight to London…ALL LUGGAGE AND CLOTHES INSIDE THEM WERE SOAKED THROUGH!!! Could only try with hair dryer to get some drying before quick turn round to train trip.
Bad boarding, threat to force bag check mid journey, lines, late, buses, more waiting awful end to end.
Was the best airplane ✈️ ever that I never see I will traveling again again with u guys.
Terrible! I had to cancel our flights due to my wife Carmen requiring an unexpected second cancer surgery. I first contacted orbitz about obtaining a credit due to medical interruption and orbitz directed me to TAP. I contacted TAP and the representative directed me back to orbitz and refused to even explain what TAP’s medical interruption policy was or how it worked—I wanted that information for a second call to orbitz. Terrible service at a particularly difficult time.
Checkin was very slow, we had checked in online and hoping we could do a bag drop at the airport. However everyone with checked bags had to queue up and it took over 40mins. Our advice arrive extra early or you will be rushing to the gate.
Was a cheap flight and it got me to Portugal on time. For economy there was ample leg room and the flight attendants were pleasant and helpful.
The staff were great - very friendly and chatty. I checked in online at 9.30am, when check in had opened at 1.30am, and choices were already very limited, so act fast.
I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.
There was confusion over the electric wheelchair. Though it was categorized and double checked at checking the gate seemed confused by the chair.
Boarding was a mad rush as people still had issues with boarding passes and groups 3- 7 were asked to board when travelers were still stuck behind the document check. Food was one of the worst I’ve ever had in an Economy flight. The crew was very friendly though
We were delayed 2 hours because the crew was late. They need better planning by the crew, we had to sit in uncomfortable seats waiting for them.
Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.
Charging $300 to be able to pick a seat next to your wife was nothing less than extortion.
I’m very mad because I paid an extra $105 to change seats to an exit row with more leg room. The app clearly showed a gap in between the seats in the row I changed my seat to and I paid for it. When I boarded the plane, it wasn’t an exit row seat and no more room than my original seat. I feel like I was ripped off $105.
I had a great experience , crew was great and enjoyed the entertainment options I will be booking my next International trip with them .
Front desk was closed at 6 pm, I was unable to get my boarding pass and as such missed my connecting flight home.
Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.
The plane was not well maintained. The entertainment system didn’t work properly, eg moving map. Many of the seat controls did not work. Cabin temperature fluctuated considerably during the flight. The seat allocated was poor, it was noisy and offered no privacy. The perfume in the toilet triggered severe allergies. Crew was very goid.
The flight was canceled and I was directed to Air France two days later than my plan departure day. This involve getting two more days of hotel and also not being able to get a boarding pass until I got to the Istanbul Air France boarding desk. It has been a troubling time.
I didn’t take that flight. My original flight was cancelled from Los Angeles. They rebooked me following day through Montreal My flight was LAX to YUL and YUL GVA
It makes no sense for several types of drinks to already be out of stock in the middle of the flight.
I have a walker I need it to get from the plane to customs and baggage claim. It had a huge orange tag on it saying it should be given to me as I got off the plane. It was not and the flight staff didn’t know where it was—both on my flight to London and on the return. In It was very frustrating
They forced me to check my wheel bag because there was a full flight. This was very frustrating. I went out of my way when planning my trip to not have to check any bags. Usually, they ask people if they are willing to check a bag they do not force people. This felt like bad planning on the part of the airline.
Had a plane! Have a plan! Have my luggage! 10 hours of travel turned into 50 hours. Good Lord!
Those seats were very comfortable. Nice leg room and food was great 👍
because the previous flight operated by BA was delayed, when arrived to the gate, I was surprised that I was taken out of this flight and they rebook me but with a different seat
We arrived at 430a for our flight. We only had carry on so we were sent to security. The BA person was tagging all carryon in case a shortage of bin space. We were on the plane like 20th and told we had to check carryon because it had a tag. Unexpected and unnecessary
The travel on premium economy class was very positive. Comfortable with plenty of space and leg room. The service throughout was top notch. Crew members were kind and helpful. Food and entertainment were excellent.
The employees at the gate were not communicating, they preferred to give the upgrade to pilots and not to the elite passengers Every flight I more disappointing, clients shooed be priority instead of other employees even if they are pilots, there was plenty room for pilots in economy
Seating was tight. Seats don't recline. Initial flight was cancelled. Lost two days of vacation.
We found the chairs to be really uncomfortable. It’s also really unacceptable that no form of food or drink is included in a 6+ hour flight
Very uncomfortable planes , poor service on the plane , take your own water so you don’t dehydrate , in a 6 hs flight they sold one time food and beverage . 1 plane was delayed 6 hs , I lost a connecting flight . Then in the way back they announce a delay of 2 hs so I had to take a different flight to arrive on time for my connecting flight . Avoid this airline .
Horrible. I have been trying to speak to a representative to know why I was over charged but I get redirected to AI Vianca everytime with no results. Is there an agency that oversees airline gouging? I will never fly or recommend Avianca to anyone not that you care.
Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin
They charged for WATER on a SIX hour flight!! never again!
Flight delayed by an hour and 5 mnts, missed my connection from Ccs to porlamar, had to stay over night hotel cost and new tickets.
i was charged $140.00usd for my backpack the only luggage i had was my backpack
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
