|Flights arrive in||New York|
|Flights depart from||Madrid Barajas|
|Airlines||Brussels Airlines, SWISS, Air Canada, Air France, Alitalia, TAP AIR PORTUGAL, Delta|
Cons: extra taxi in DC
Pros: The food was okay but thats the best thing I can say.
Cons: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!
Cons: The bags took over 45 minutes to be delivered
Cons: Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time.
Pros: Comfort of the plane, service
Cons: No business lounge in CDG before 9am
Cons: Crew was rude and slow
Pros: Very friendly, without being intrusive. Responsive and happy.
Cons: The plane from Milan to Zurich was wonderful, light airy and felt like a new plane.
Pros: Food/ staff/access to TV/movies etc!
Pros: The crew was very friendly. Family line was nice when travelled with the little ones.
Cons: I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience.
Pros: Entertainment System (technical apparatus neat); Food tasty
Cons: Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;
Pros: The boarding was good and effective, Entertainment was good.
Cons: The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked.
Cons: Not enough movie options
Cons: A better snack option would be appreciated
Pros: Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538! How do they do it?
Cons: The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening.
Pros: It was only 2 hours
Cons: Small plane, no movies
Pros: Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing.
Cons: Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times.
Pros: Intranet wifi meant I could watch entertainment on my iPad
Cons: Seats are very uncomfortable
Pros: Everything. crew friendly and food/drinks the best
Cons: Nothing...all was wonderful
Pros: The crew was very careful
Pros: Crew was fast
Cons: Boarding was late and also arrived late
Cons: Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later.
Pros: Nice new plane (Embraer), row 4 had long seat pitch
Cons: Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!
Cons: Flight was delayed. People/staff was not that friendly. I considered switching flight times, but the options were limited and it would have required me to purchase a new ticket. The fair was relatively inexpensive, but did not include checked bag and in the end was more expensive than other carrier options.
Cons: They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday
Pros: Nothing to like. Rude staff.
Pros: Overall was ok gor a very cheap flight considering it is not a lowcoster.
Cons: Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight.
Pros: Clean plane, nice crew
Cons: No entertainment at all
Cons: We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is
Pros: airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day.
Cons: Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane
Pros: After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system.
Pros: Edficient boarding and pleasant onboard service
Cons: Cleanliness of plane and limited movies
Pros: On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.
Cons: I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.
Pros: After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again.
Cons: It was very cold inside the airplane. I have to ask multiple times for blanket.
Pros: Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take.
Pros: It was quick
Cons: Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough
Pros: Sat in the Key West airport for five hours because of delays. Somehow the other airlines managed to get their people on and off the island. Although they say they can’t land in a 25 mph crosswind we were watching the weather. It mostly stayed below 20 mph for hours before departure
Pros: Crew was amazing.
Cons: Delayed departure due to late crew arrival. Not a huge deal.
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